Principle Responsibilities

Integration Strategy: Develop and execute a comprehensive integration strategy for connecting multiple SaaS applications within the organization.
API Integration: Develop and maintain API connections between SaaS applications, ensuring data synchronization and real-time updates.
Data Mapping: Map data fields and processes between SaaS platforms to enable consistent and accurate data flow.
Workflow Automation: Implement workflow automation to streamline business processes, reducing manual tasks, and automating device life cycle through SaaS Apps such as Okta, Workday, Active Directory and more.
Error Handling: Develop error-handling mechanisms to identify and resolve integration issues promptly.
Performance Optimization: Monitor and optimize integration performance to minimize latency and ensure responsiveness.
Documentation: Create and maintain technical documentation for integration processes, API endpoints, and data mapping.
Testing: Conduct thorough testing of integrations to validate functionality and troubleshoot any issues.
Collaboration: Collaborate with internal stakeholders, SaaS vendors, and third-party providers to ensure successful integrations.

Required Skills

Unique Skills & Knowledge

Excellent communication skills. Plus, the ability to communicate complex solutions clearly to all audiences. (Written and verbal)
Naturally personable and outgoing, with a friendly demeanor.
You are teachable. You know when something is over your head and are not afraid to ask for help.
Ability to solve problems and prioritize customer requests even with multiple interruptions.
Ability to quickly adapt to newly implemented technology.
You’re a go-getter, on a mission to get the job done, see a task through to completion, and bring your best every day.

Problem Solving & Decision Making

High level of resourcefulness. Must know when and where to dig for information, and when to ask for help.
Solution-oriented.
Excellent listening skills and the ability to ask probing questions, understand concerns, and resolve problems.

Relational Connection

Physical Capabilities

Able to pick up and carry large items such as monitors and desktop computers, cameras, servers and UPSs.

Core Competencies

Technical Competencies

Strong knowledge of RESTful APIs, webhooks, and integration patterns.
Proven experience of SaaS Apps such as Okta, Workday, Active Directory and more
Intermediate level understanding of Networking
Experience with MacOS X and Windows products
Proficiency in programming languages like Python, JavaScript, or others as needed

Key Performance Measurements

Timely completion of assigned tasks and projects.
Ability to give and receive feedback to the Information Technology Team as well as end users.
Contribution to knowledge base articles.
Ability to quickly understand new technologies.

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