<h3><strong>Join Tithe.ly, </strong><strong><em>We’re on a Mission&nbsp;</em></strong></h3><div><strong>We’re a fully remote tech company that puts the Church first</strong>, serving over 37,000 churches both US and International. We’re on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God. We work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.<br><br></div><h3><strong>CX Operations Specialist</strong></h3><div>As a part-time <strong>Customer Experience Operations Specialist</strong> in a capacity of 20 hours a week, you will assist in finding and establishing efficiencies that make the CX team more effective in their efforts. Acting in a supporting role behind the many customer touchpoints in place, you will secure operational stability for the greater Tithe.ly mission. Ultimately, you will help us manage and allocate our resources effectively.<br><br></div><h3><strong>Primary Responsibilities of the Role</strong></h3><ul><li><strong>Technical Writing:</strong> Create clear, concise, and actionable documentation to support CX operations, including process guides, knowledge bases, and internal resources.</li><li><strong>Creating Reports:</strong> Generate detailed reports on CX metrics, trends, and performance to provide actionable insights for leadership and the CX team.</li><li><strong>Data Analysis:</strong> Analyze operational data and performance metrics to identify areas for improvement and optimize resource allocation.</li><li><strong>Strategic Projects:</strong> Support and execute one-off CX strategic initiatives, ensuring timely and high-quality delivery.</li><li><strong>Process Improvement:</strong> Collaborate with team members to identify inefficiencies and develop solutions that enhance CX team effectiveness.</li></ul><div><strong><br>A Successful Candidate Will:&nbsp;</strong></div><ul><li>Have Digital Fluency: Is adaptable and innovative in the digital world.</li><li>Cultivate Innovation: Comes up with useful ideas that are new, better, or unique Introduces new ways of looking at problems.</li><li>Have a<strong> Strategic Mindset: </strong>Seeing ahead to future possibilities and translating them into breakthrough strategies. Anticipates future trends and implications accurately. Readily poses future scenarios.</li><li>Optimize Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and managing from a distance. Seeks ways to improve processes, from small tweaks to complete reengineering.</li><li>Be <strong>Resourceful</strong>: : Marshals resources (people, funding, material, support) to get things done. Applies knowledge of internal structures, processes, and culture to resourcing efforts.&nbsp;</li><li><strong>Drive Results </strong>Persists in accomplishing objectives despite obstacles and setbacks.&nbsp;</li></ul><div><br></div><h3><strong>Technical Qualifications</strong></h3><div>Required:</div><ul><li>Proficiency in data analysis tools (e.g., Excel, Google Sheets) and reporting platforms.</li><li>Some experience in technical writing</li><li>2+ years SaaS customer experience a plus</li><li>Experience with Zapier and API connections a plus&nbsp;</li></ul><div><br></div><div>Preferred:</div><ul><li>Remote work experience</li><li>Familiarity with Zapier and API connections</li><li>2+ years SaaS customer experience</li></ul><div><strong><br>Office Requirements:&nbsp;</strong></div><ul><li>We are a fully distributed team (100% remote) with travel required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li></ul><div><br></div><h3><strong>Benefits</strong></h3><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithe.ly is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div><div><br></div><div><strong><em>We are currently hiring candidates in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA</em></strong></div><div><br></div><div><strong><em>Hourly Salary Range: $23-$27</em></strong></div><div><br></div>

CX Ops Specialist

<div>The Renewed Vision <strong>macOS Software Engineer</strong> will develop innovative features and technologies that will drive the growth of our platform.</div><div><br><strong>You love working on software for macOS and have a track record to prove it</strong>. You might even have a bit of a love-hate relationship with macOS and AppKit — knowing that the built in technologies are great, but they do have their shortcomings. You write code with a product focus knowing that there is a balance to be found in the tension that exists between code perfection and customer value. You have the skills and desire to work with a multi-platform cross-functional team in developing and delivering solutions that will move our products forward.</div><div><br><strong>We want people who:</strong></div><ul><li>Have extensive experience developing and delivering high quality software on macOS, this could include previous experience with Swift, Objective-C, SwiftUI, AppKit, Xcode, XPC.</li><li><strong>Are deeply familiar with Objective-C and Swift</strong></li><li>Can focus on details while understanding the importance of timely, high-quality, updates</li><li>Understand the balance between refactor now vs. refactor later</li><li>Consistently seek to learn and develop both personally and professionally</li></ul><div><br><strong>We really want people who:</strong></div><ul><li>Are comfortable with C/C++ and practical experience using these languages with Swift/Objective-C (if you have C++ experience but not Swift/Objective-C experience, please look at other roles within our company as this role requires Swift/Objective-C experience)</li><li>Have excellent written and verbal communicator</li><li>Take ownership of projects, work with loosely defined specs, and drive for results</li></ul><div><br><strong>Our best developers will have:</strong></div><ul><li>Experience developing and integrating cloud services into a native application</li><li>Worked on graphics applications using OpenGL, Metal, or other graphics frameworks</li></ul>

macOS Software Engineer

<div>Location: Remote</div><div><br>Key Responsibilities<br><br></div><ul><li>Answer support questions</li><li>Give Website Advice</li><li>Launch Websites and Manage DNS</li><li>Build web pages for churches</li><li>Update websites for churches</li></ul><div><br>Requirements:</div><ul><li>1-2 Years Customer Support Experience</li><li>Deep knowledge and passion for the Church</li><li>Ability to work in a team</li></ul>

Technical Customer Support Representative

<div>The Video Editor will be responsible for the post-production (organizing, assembling, sequencing, and finishing video assets) of Ascension’s video-based projects and promotional materials. The Video Editor would be expected to take direction from project directors and managers, as well as offer their own creative input to each edit. Many video edits will require some level of motion graphics, sound design, and color grading. Occasional production days will require the employee to be on set operating camera/sound or DIT/data wrangling as part of a crew. The ideal candidate for the position has audio/video/graphic/color editing experience and is detail-oriented, reliable, friendly, highly collaborative, extremely organized, an excellent communicator, and familiar with Catholic teaching (for editing Catholic educational content).<br><br></div><div><strong>DUTIES AND RESPONSIBILITIES:</strong></div><ul><li>Organize video assets acquired from filmings.</li><li>Gather stock assets (i.e. music, graphics, images, etc.).</li><li>Edit educational video content featuring A-roll, B-roll, stock video, graphics, and music.</li><li>Design and animate graphical elements (motion graphics, DVD menus, thumbnail images, etc.).</li><li>Export versions of edits for Ascension’s online platform, DVD production, and social media.</li><li>Color Grade.</li><li>Take direction/feedback and follow established style guidelines.</li><li>Collaborate with other editors.</li><li>Assist on set with camera/sound operation as needed.</li></ul><div><br><strong>Requirements</strong></div><ul><li>Proficient with Adobe Creative Suite (Premiere, After Effects, Audition, Photoshop, Illustrator).</li><li>Motion Graphics experience.</li><li>Ability to learn new systems and technical skills quickly.</li><li>Must be able to work on-site in the Exton, PA office for specific projects.</li><li>Strong communication and organizational skills.</li><li>Strong time-management skills.</li><li>Comfortable working in a fast-paced and collaborative environment.</li><li>Occasional travel to Exton, PA, is required.</li><li>Exemplify and live our core values of humility, passion, and integrity.</li></ul><div><br><strong>Benefits</strong></div><ul><li>Health Care Plan (Medical, Dental &amp; Vision)</li><li>Retirement Plan (401k, IRA)</li><li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li><li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>Family Leave (Maternity, Paternity)</li><li>Short Term &amp; Long Term Disability</li><li>Training &amp; Development</li><li>Work From Home</li><li>Wellness Resources</li></ul>

Video Editor

<div><strong>GENERAL SUMMARY</strong></div><div><strong>&nbsp;</strong></div><div>We are seeking technical, highly skilled team members with experience overseeing the quality of software through every stage of the software lifecycle. This team member will work alongside other BSF team members, BSF volunteers, and external vendors. You will be responsible for ensuring BSF’s software and products meet BSF’s standard for excellence in user experience and support of BSF’s Bible studies.</div><div><br>&nbsp;You will work on a project team, which includes Technical Leads, UI/UX specialists, Business Analysts, Developers, and Engineers to build and deliver software enhancements and defect fixes. You'll be involved in reviewing and understanding customer-approved requirements in the early stages of the project and working with the BAs and Developers to ensure the enhancements and defect fixes are properly functioning and minimize negative impacts on the system/application. Your primary duties on the project will include understanding desired system/application functionality to ensure design specifications and expected results are met during testing phases, while also working closely with the development team and Product Owners to clarify and address any issues identified by users and testers. You may be expected to contribute to various types of documentation, including testing plans; test results; identifying SMEs for UAT, and project deliverables.</div><div>&nbsp;</div><div>The Software Quality Analyst will help BSF deliver quality technology products to our users to enhance their in-depth study of God’s Word.&nbsp;</div><div>&nbsp;</div><div><strong>ESSENTIAL TO THE POSITION</strong></div><div><strong>&nbsp;</strong></div><div>Must have received Jesus Christ as his/her personal Savior and be in full agreement with the Bible Study Fellowship Statement of Faith, Human Sexuality Policy, Core Values and Cultural Commitments. Experience developing and directing testing plans for users of varying levels of technical understanding.&nbsp; Excellent troubleshooting and problem resolution skills, and ability to clearly document issues and steps to resolve issues in a way that is reproducible by others.&nbsp; Understanding of the Software Development Lifecycle (SDLC).&nbsp; Understanding of Agile framework</div><div>&nbsp;</div><div><strong>PRINCIPAL DUTIES &amp; RESPONSIBILITIES &nbsp;</strong></div><ul><li>Develop, document, and maintain test plans, test cases, and other testing artifacts</li><li>Recruit, train, and coordinate volunteer testers</li><li>Collaborates with product teams to advocate for the user experience through all stages of product development</li><li>Provides input into the TPMs design based on defined user acceptance criteria</li><li>Reviews proposed implementations and participates in demos to assess usability, identify potential problems, and ensure user experience meets BSF’s standards for quality</li><li>Reviews documented QA test results by development vendors to confirm that defined quality standards have been met and coordinates user acceptance testing with vetted field volunteers</li><li>Ensures quality control by developing testing standards, methods, and procedures to determine product quality and release readiness</li><li>Identify, document, and track defects throughout testing</li><li>Investigates user problems and supports root cause analysis</li></ul><div>&nbsp;</div><div><strong>CORE COMPETENCIES</strong></div><ul><li>Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed.</li><li>Customer Orientation: The ability to demonstrate concern for satisfying one's external and/or internal customers.</li><li>Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach.</li><li>Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area.</li></ul><div><strong>&nbsp;</strong></div><div><strong>SKILLS, QUALIFICATIONS, &amp; EXPERIENCE</strong></div><div>To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>&nbsp;</div><div><strong>Skills:</strong></div><ul><li>Excellent communication skills.&nbsp;</li><li>Attention to detail and highly organized</li><li>Analytical mind and problem-solving aptitude.</li><li>Must be able to work in a team environment. &nbsp;</li><li>Flexibility to handle multiple tasks at the same time.&nbsp;</li><li>Experience in using Azure DevOps a plus</li></ul><div>&nbsp;</div><div><strong>Qualifications &amp; Experience</strong></div><ul><li>Bachelor’s Degree in a technical field or 4 years QA/UAT testing experience in large-scale systems projects. &nbsp;</li><li>2+ years' experience with testing IT applications and services. &nbsp;</li><li>1+ years' experience with developing testing plans.&nbsp;</li><li>Familiarity with Agile frameworks and regression testing is a plus.&nbsp;</li></ul><div><strong>&nbsp;</strong></div><div>Spiritual Requirements: Thorough understanding of the Christian faith and its doctrines and the BSF Statement of Faith. Follow Matthew 18 principles in addressing issues with fellow employees. Studying the Bible in preparation for each weekday’s group meeting. Lead staff prayer time and your table group Bible study as reasonably requested. Prepare for and attend each Day of Prayer.</div><div>&nbsp;</div><div><strong>WORKING CONDITIONS</strong></div><ul><li>Sitting for long periods of time</li><li>Possible eyestrain from looking at computer screen for long periods of time</li></ul><div>&nbsp;</div><div><strong>ADDITIONAL INFORMATION</strong></div><ul><li>This position could be considered for remote work.</li><li>All applicants, regardless of location, must be able to work during the hours of 8-5pm, CST, Monday through Friday</li><li>BSF offers major medical, dental and life insurance as well as a generous vacation policy.</li></ul>

Software Quality Analyst

<div><strong>Job type</strong>: Permanent</div><div><strong>Location</strong>: Remote or hybrid if within 60 miles of USHQ in <a href="https://maps.app.goo.gl/uS6nkGxV3avbz2sS8">Federal Way, WA</a></div><div><strong>Experience level</strong>: Senior</div><div><strong>Role</strong>: Full-stack web developer and domain architect</div><div><strong>Industry</strong>: Enterprise, non-profit charity</div><div><strong>Salary:</strong> $119,300 - $202,800 (typically $120,000 - $170,000). DOE.</div><div><strong>Company size</strong>: 1,000+<br><br></div><div>We are seeking an exceptional Principal Software Development Engineer with a proven history of leading teams to deliver high-quality web apps. This role is ideal for someone with a passion for developing quality websites, web apps, and eCommerce platforms who strives to elevate our web-based experiences. In this exclusive position, you will translate solution architecture into actionable tasks, guiding the team in writing high-quality, reusable code that adheres to best practices. You will be skilled at converting business narratives and technical directions from solution architects into well-documented stories, complete with flow diagrams, architecture docs, and patterns as needed. As the domain architect for the web on our Apps team, you will be responsible for full-stack development, code reviews, and providing thought leadership on engineering principles such as single responsibility, loose coupling, YAGNI, etc. The ideal candidate is a collaborative team player committed to delivering the highest quality web applications.</div><div>As a developer for World Vision, you are building the tools that will lead to a better life for thousands of children in the most vulnerable places around the world. At World Vision we are going to the ends of the earth, often where no one else goes, to pull up the roots of poverty and plant the seeds of change. Help us carry out our Christian organization's mission, vision, and strategies by building customer-facing websites, web apps, and other digital properties.</div><div><br><strong>What You Will Do</strong></div><ul><li>Lead development for some of our most important projects, from pixels to database.</li><li>Roughly 25% of the time on architecture/work breakdown; 50% writing code; and 25% coaching, reviewing, and advocating for good engineering principles with other devs. This is not a people management role.</li><li>Take technical direction from Solution Architects and break down work into consumable, understandable, and well-written tasks for the development team.</li><li>Work with other Domain Architects to brainstorm ideas and discover creative and innovative ways to develop solutions that are reusable and sustainable.</li><li>Implement and coach the less senior developers best practices such as Loose Coupling, KISS, DRY, BDUF, YAGNI, Separation of Concerns, Single Responsibility etc.</li><li>Write high-quality software in technologies like JavaScript with ReactJS, HTML5, CSS, WS, WordPress, PHP, MySQL, Node.js, Azure, Twilio, Auth0, and others.</li><li>Write high-quality, WordPress themes, plugins, and APIs built to standards.</li><li>Develop core eCommerce capabilities across the organization.</li><li>Contribute and help develop our entire SDLC.</li><li>Take ownership of solutions and project deliverables and clearly communicate project dependencies, blockers, changes, and limitations.</li><li>Enhance the productivity and velocity of the team by your expertise, coaching, and clarity.</li><li>Contribute to the architecture of our online experiences across all parts of the organization: web, financials, CRM, marketing automation, EDW, and others.</li><li>Contribute to the DevOps process and tool building.</li><li>Collaborate with other engineers, TPMs, Product Owners, Designers, and Business Units.</li><li>Collaborate with support team, QA team, and digital solutions team.</li><li>Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (e.g. Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions). Incorporate World Vision Core Values into decisions within scope of role.&nbsp;</li></ul><div><br><strong>Who You’ll Work With</strong></div><ul><li>Solution architects and other domain architects</li><li>Other full-stack and front-end developers on the Apps team</li><li>QA testers</li><li>DevOps and Oncall for all support, maintenance, and on-call duties</li><li>Technical Program Managers who will help identify and break down work</li><li>Product Managers and UX designers envisioning excellent user experiences</li><li>API developers on our backend enterprise Web Services team</li><li>Architects of various aspects of our system</li></ul><div><br><strong>Required Experience</strong></div><ul><li>Bachelor's degree or equivalent, relevant work experience.</li><li>In addition to education or education equivalent, requires 8 or more years of work experience in web software development.</li><li>Excellent verbal and written communication skills.</li><li>Expertise in communicating complex ideas through diagrams and documentation.</li><li>Expertise working with a team of developers in the same codebase.</li><li>Expertise in JavaScript, ReactJS, HTML, and CSS.</li><li>Expertise in PHP and WordPress.</li><li>Expertise with eCommerce.</li><li>Experience managing and configuring software in a cloud-based environment (e.g., Azure, AWS, GCP, etc.)</li><li>Experience with API development and integrations.</li><li>Experience in writing details for stories/tickets.</li><li>Experience with agile/scrum and Kanban methodologies.</li><li>Experience launching consumer-facing software solutions.</li></ul><div><br><strong>Salary Range &amp; Benefits</strong></div><div>Your compensation and benefits are important to you so they’re important to us. The salary range for this role is $119,300 - $202,800. Applies to locations with a market similar to our U.S. HQ in the Greater Seattle area. A different range may apply based on your work location. The typical hiring range is $120,000 - $170,000. Job offers within the range are based on relevant job qualifications and pay equity. Job offers within the range are based on relevant job qualifications and pay equity. World Vision employees see our <em>Salary Administration Guidelines</em> and <em>My Life My Benefits</em> pages on our organization intranet known as The Vine. Please indicate the range you're targeting when asked during the application process. In addition, we have a robust and comprehensive benefits package to round out our total compensation package.</div>

Principal Software Development Engineer

<div>The expected salary range for this position is $103,800.00 - $129,740.00. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.</div><div>This Visual Designer leads, guides and contributes to the User Experience Design System, Branding Guidelines and Marketing Content, for teams to reference. At this career level, the incumbent generally provides analytical, as well as, creative ideas, to design re-useable components for UX wireframes and branded marketing content for complex, and at times, international initiatives. He or she may oversee and create a small segment of Compassion's design system, pattern library, branding guidelines and visual content for the Compassion Ventures Group.</div><div>&nbsp;</div><div><strong>What will I do?</strong></div><ul><li>Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.</li><li>Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.</li><li>Collaborates closely with User Experience Designers on a Design System and Pattern Library to create consistent re-useable wireframe components&nbsp; that contribute to a consistent user experience.</li><li>Experienced in creating Marketing visual design content, branding guidelines and style guides for a Social Media platform.</li><li>Contributes to the establishment of design guidelines, best design practices and standards, leveraging up-to-date and emerging design patterns and trends.</li><li>Ensures a consistent design language is applied across CVG product experiences by maintaining consistent UX wireframe components and interactions for Designers to reference.</li><li>Conducts user experience research with UX Researcher to evaluate user feedback in collaboration with other development team members and business leaders to validate patterns and re-useable components the incumbent has designed are effective and efficient.</li><li>Uses Figma, Miro and Adobe Illustrator at an advanced professional level.</li><li>May coach, provide expertise and be a liaison to other professionals and support staff on behalf of CVG's user experience design system, patterns and branding guideline contributions.</li></ul><div>&nbsp;</div><div><strong>What do you bring?</strong></div><ul><li>The ability to create and maintain a design system, pattern library, re-useable components, branding and style guidelines and marketing content.</li><li>UI best practice on visual affordance, interactions, and UI best practice</li><li>Research metrics validating the visual design decisions made</li><li>International branding, design system and localization experience</li><li>Social Media visual design experience is a plus</li></ul><div>&nbsp;</div><div><strong>Why work here?</strong></div><ul><li>The mission: Join a team that is motivated to release children from poverty in Jesus’ name.</li><li>Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.</li><li>Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.</li></ul>

Visual Designer III

<div>The Ministry Success Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.</div><div><br></div><div>Requires a high school diploma or equivalent and some experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. The target is to ensure excellent service standards and maintain high customer satisfaction.</div><div><br></div><div><br></div><div><strong>Job functions:</strong></div><ul><li>Open and maintain customer accounts by recording account information</li><li>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution</li><li>Maintain financial accounts by processing customer adjustments</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs</li><li>Prepare product or service reports by collecting and analyzing customer information</li><li>Contribute to team effort by accomplishing related results as needed</li><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers' needs to achieve satisfaction</li><li>Build sustainable relationships of trust through open, interactive, and intentional&nbsp; communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Meet personal/team targets and call, email, &amp; chat handling quotas</li><li>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li><li>Resolve customer complaints via phone, email, mail, chat or social media</li><li>Use telephones to reach out to customers and verify account information</li><li>Greet customers warmly and ascertain problem or reason for calling</li><li>Cancel or upgrade accounts</li><li>Assist with placement of orders, refunds, or exchanges</li><li>Advise on company information</li><li>Take payment information and other pertinent information such as addresses and phone numbers</li><li>Place or cancel orders</li><li>Answer questions about subscriptions, product, account information or terms of sale</li><li>Act as the company gatekeeper</li><li>Suggest solutions when a product malfunctions</li><li>Attempt to persuade the customer to reconsider cancellation</li><li>Inform customer of deals and promotions</li><li>Sell products and services</li><li>Utilize computer technology to handle high call volumes</li><li>Work with Ministry Success manager to ensure proper Ministry Success &amp; support is being delivered</li><li>Close out or open call records</li><li>Compile reports on overall customer satisfaction</li><li>Handle changes in policies or renewals</li></ul><div><br></div><div><strong>Requirements:</strong></div><ul><li>Proven customer support experience (this doesn’t have to be in an office setting)</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiar with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize and manage time effectively</li><li>High school diploma or equivalent</li><li>Ministry Success representative top skills &amp; proficiencies:</li><li>Customer Service</li><li>Product Knowledge</li><li>Quality Focus</li><li>Market Knowledge</li><li>Documentation Skills</li><li>Listening Skills</li><li>Phone Skills</li><li>Resolving Conflict</li><li>Multitask</li><li>Patience</li><li>Negotiation</li><li>Positive Attitude</li><li>Attention to Detail</li><li>People-Oriented</li><li>Analysis</li><li>Problem Solving</li><li>Organizational Skills</li><li>Adaptability</li><li>Ability to Work Under Pressure</li><li>Computer Skills</li></ul><div><br></div><div><strong>Helpful Skill:</strong></div><ul><li>Understanding of Infusionsoft CRM</li><li>Understanding of ClickUp Productivity Management</li><li>Understading of Zendesk Support system</li></ul>

Ministry Success Representative

<div><strong>The Company<br></strong><br></div><div>At Servant Digital, we specialize in empowering leaders and organizations within faith communities through innovative digital transformation and change management solutions. We are committed to providing tailored strategies that align with our clients' values and missions, focusing on service, integrity, and excellence. Our team is passionate about making a meaningful impact by equipping our partners with the tools and technologies they need to thrive in a rapidly evolving digital landscape. Join us in our mission to support those who support others.<br><br></div><div><strong>The Role<br></strong><br></div><div>As a Sales Solution Architect at Servant, you will play a crucial role in bridging the gap between our technical capabilities and our clients' business needs. You will work closely with our sales team to design and propose tailored digital solutions, leveraging your technical expertise to support the entire sales process.<br><br></div><div><strong>Responsibilities:<br></strong><br></div><div><strong>Technical Solution Design: </strong>Analyze client needs and design custom digital solutions. Create detailed technical proposals and project scopes. Collaborate with delivery teams to ensure the feasibility of proposed solutions.<br><br></div><div><strong>Client SME: </strong>In collaboration with the Sales Lead act as a trusted technical advisor to clients. Educate clients on emerging technologies and industry trends. Build and maintain strong client relationships through technical expertise.<br><br></div><div><strong>Sales Support: </strong>Actively participate in sales meetings and pitches. Provide technical expertise throughout the sales cycle. Translate client requirements into actionable project plans. Assist in identifying upsell opportunities within existing clients.<br><br></div><div><strong>Product Management Demonstration:<br></strong><br></div><ul><li>Showcase the differentiator of the product management process</li><li>Prepare and deliver successful case studies of the product management Process</li><li><strong>Proposal Development</strong><ul><li>Develop technical sections of sales proposals</li><li>Estimate project costs and timelines accurately</li></ul></li><li><strong>Internal Collaboration</strong><ul><li>Work closely with Sales Leads &amp; Delivery Leads to bridge the gap and ensure proposal efficacy, and ease of transition to delivery phases.</li><li>Contribute to internal knowledge sharing and best practices</li></ul></li><li><strong>Technical Discovery</strong><ul><li>Conduct thorough technical assessments of client environments</li><li>Identify integration requirements and potential challenges</li><li>Document client's current technical landscape</li></ul></li><li><strong>Post-sales Involvement</strong><ul><li>Ensure smooth handover to delivery teams</li><li>Provide technical guidance during project kickoff</li><li>Occasionally assist with troubleshooting or escalations</li></ul></li></ul><div><br><strong>Qualifications:</strong></div><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field</li><li>5+ years of experience in a technical role, preferably in a consulting or solutions-oriented environment</li><li>Strong understanding of current digital technologies and trends</li><li>Excellent communication skills, both written and verbal</li><li>Ability to explain complex technical concepts to non-technical audiences</li><li>Experience with project scoping and estimation</li><li>Strong problem-solving and analytical skills</li><li>Ability to work in a fast-paced, dynamic environment</li><li>Willingness to travel as needed for client meetings and presentations</li><li>Experience working remotely.</li><li>Prior consulting experience preferred.</li></ul><div><br>At Servant, we believe in the power of diversity and inclusion. We are an equal opportunity employer and encourage individuals from all backgrounds to apply.</div>

Sales Solution Architect

<div><strong>YOUR ROLE:</strong> As the Project Manager for our programming team, you will be responsible for coordinating projects that involve both content development and communication, with an eye for marketing. You will ensure that all project components are delivered on time, meet quality standards, and fulfill company standards of excellence.<br><br><strong>WHO WE ARE: </strong>CatholicVote is a lay movement of committed Catholics who are passionate about living out the truths proclaimed by Christ and His Church in the modern world. We are joined by many individuals of other faith traditions because the common good we seek is universal to all men and women of goodwill.<br><br>Our mission is to inspire every Catholic in America to live out the truths of our faith in public life. Our vision is to be the most recognized and respected voice for Catholicism in American public life and in so doing bring about a renewal of the culture of our land.<br><br><strong>WHAT YOU WILL BE DOING:</strong></div><ul><li><strong>Project Planning and Management:</strong> Develop comprehensive project plans that integrate writing and programming tasks. Create timelines, set milestones, and allocate resources effectively, managing the end-to-end content creation process from inception to final delivery.</li><li><strong>Team Coordination:</strong> Support a cross-functional team of writers and content creators. Assign tasks, manage priorities, and ensure effective communication and collaboration within the team and alignment with project goals and deadlines.</li><li><strong>Quality Assurance:</strong> Oversee the review and approval process for both content and technical deliverables. Ensure that all outputs meet quality standards and project specifications. Implement and enforce best practices for content creation, including adherence to brand guidelines and style standards.</li><li><strong>Strategic Development: </strong>Collaborate with marketing strategists and other team members to develop content strategies that integrate content and technical elements seamlessly.</li><li><strong>Process Improvement:</strong> Identify and implement process enhancements to boost efficiency and productivity across writing and programming activities. Assist managers across the organization in resource allocation, process improvements, and project tracking.</li><li><strong>Tool Optimization and Management:</strong> Oversee the effective utilization and continuous improvement of project management tools and software. Ensure tools are configured to meet project needs, streamline workflows, and enhance team productivity.</li><li><strong>Training and Support:</strong> Provide training and support to team members on the use of project management tools. Develop and deliver training materials, troubleshoot issues, and serve as the primary point of contact for tool-related inquiries.</li></ul><div><br><strong><em>Qualifications</em></strong></div><div><br><strong>WHAT YOU MUST BRING:</strong></div><ul><li>Proven experience as a project manager, preferably with a focus on marketing content or writing teams.</li><li>Strong understanding of content creation processes. Awareness of marketing principles, content strategy, and SEO best practices.</li><li>Excellent organizational and multitasking abilities with a track record of managing complex and fast-paced projects.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and clients.</li><li>Proficiency in project management tools (e.g., Asana) and familiarity with content management systems.</li><li>Detail-oriented with a commitment to delivering high-quality work and meeting deadlines.</li><li>Strong written and verbal communication skills for engaging and ensuring processes are being followed</li><li>Confidence to challenge executive opinions and maintain a positive working relationship</li><li>Passion for the mission of CatholicVote with an understanding of and interest in both the Catholic faith and US politics.</li></ul><div>&nbsp;</div><div><strong><br>PHYSICAL JOB CONDITIONS:<br></strong><br></div><ul><li>Work may be performed seated for long periods of time with close PC and keyboard work.</li><li>Normal office environment and noise levels. Average lift less than 10 lbs.</li></ul><div>&nbsp;</div><div><strong>LOCATION:</strong> This position is based out of Carmel, IN but remote applicants will be considered.</div><div>&nbsp;&nbsp;</div><div><em>Our Mission is too important to limit your contributions. We are a team committed to a higher calling. As a CatholicVote employee, you will be expected to answer that call by performing various duties that may be required in order to fulfill the mission we have set out to accomplish.</em></div><div><em>Please note: CatholicVote reserves the right to revise this job description at any time. This job description is not a contract for employment. Continued employment remains on an “at-will” basis.</em></div>

Project Manager

<div>At Servant Digital, we specialize in empowering leaders and organizations within faith communities through innovative digital transformation and change management solutions. We are committed to providing tailored strategies that align with our clients' values and missions, focusing on service, integrity, and excellence. Our team is passionate about making a meaningful impact by equipping our partners with the tools and technologies they need to thrive in a rapidly evolving digital landscape. Join us in our mission!<br><br></div><div>As a Tech Lead at Servant, you will play a pivotal role in driving technology projects and delivering high-quality solutions in alignment with our mission. This role will require both technical and leadership expertise to guide a cross-functional engineering team, ensuring all deliverables meet our standards of excellence.<br><br></div><div><strong>Responsibilities:<br></strong><br></div><div><strong>Stakeholder Collaboration:</strong> Partner with stakeholders and cross-functional teams to define, plan, and prioritize engineering projects, ensuring alignment with broader organizational goals.<br><br></div><div><strong>Technical Leadership:</strong> Serve as a hands-on technical leader, mentoring engineers, providing constructive feedback, and establishing effective processes to enhance team productivity and skill development.<br><br></div><div><strong>Design and Development: </strong>Lead and actively participate in the design, development, and review of scalable technical solutions, promoting best practices and innovative approaches.<br><br></div><div><strong>Onboarding Support:</strong> Facilitate the onboarding of new engineering team members, ensuring a seamless transition and integration into projects.<br><br></div><div><strong>Quality and Timeliness:</strong> Oversee the engineering team’s deliverables to ensure timely, high-quality project completion that meets Servant’s standards of excellence.<br><br></div><div><strong>Project Documentation</strong>: Facilitate and drive the discovery, documentation, and maintenance of project-related artifacts, including requirements, specifications, and work item backlogs.<br><br></div><div><strong>Mission-Driven Engagement:</strong> Embrace and support Servant’s mission and values, fostering a collaborative, values-aligned work environment in all interactions with team members and clients.<br><br></div><div><strong>Qualifications:</strong></div><ul><li>Bachelor's degree in Computer Science, Engineering, or a related industry experience</li><li>A minimum of 7 years of engineering experience</li><li>3+ years of demonstrated leadership skills, including mentorship, feedback, and process improvement.</li><li>Direct experience working across diverse technology stacks with demonstrated expertise in one or more areas relevant to our projects (e.g., web development, app development, data solutions) in creation of requirements and specifications for software development projects</li><li>Extensive experience working in Agile (Scrum, kanban, or similar) teams and related tooling (Jira, Atlassian, Azure DevOps, etc)</li><li>Experience working remotely.</li><li>Prior consulting experience preferred.</li></ul><div><br>At Servant, we believe in the power of diversity and inclusion. We are an equal opportunity employer and encourage individuals from all backgrounds to apply. Servant is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.</div>

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