<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Technical Support Engineer (Tier 2) - Payments Team

<div>WorshipTools is looking for a Senior Developer to join our team. In this role, you will be responsible for designing, coding, and implementing visual elements and application element behaviors that ensure software functionality in response to user interactions. The developer will also be responsible for collaborating with other front-end and back-end developers to build client-side logic and will be instrumental in creating desktop, mobile and web applications used by churches all over the world.<br><br></div><div><strong>What You Will Be Doing:</strong></div><ul><li>Collaborates with clients, internal teams and stakeholders to understand user needs and develops user-facing applications and features to meet these needs.</li><li>Develops reusable code that can be applied to future applications; builds a code library/index to support the ability to access/apply code to future use cases.</li><li>Provides feedback or alternatives to internal team to ensure the technical feasibility of UI/UX designs.</li><li>Optimizes applications for maximum speed and scalability to handle increasing amounts of data or user traffic.</li><li>Develops and maintains design languages/guides for applications to ensure consistency across family applications.</li><li>Establishes and maintains continuous integration (CI) pipelines for web, mobile and desktop applications to automate testing, building, and deployment processes for applications.</li><li>Conducts code reviews to ensure quality, maintainability, and to identify and resolve issues/bugs.</li><li>Keeps up-to-date with industry trends and new technology developments to continually improve development practices.</li><li>Guides and mentors junior developers.</li><li>Special projects as assigned based on team/business need.</li></ul><div><br></div><div><strong>What Makes You Qualified:</strong></div><ul><li>6+ years of software development experience.</li><li>Strong understanding of JavaScript, both client (browser) and server (NodeJS).</li><li>Strong understanding of web markup, including HTML5 and CSS3.</li><li>Strong experience with JavaScript client frameworks like VueJS, Angular etc.</li><li>Strong understanding of asynchronous request handling, partial page updates, and AJAX.</li><li>Strong understanding of cross-browser compatibility issues and ways to work around such issues.</li><li>Familiarity with front-end build tools, such as Webpack and Vite.</li><li>Familiarity with platform frameworks like Electron and Cordova.</li><li>Proficient understanding of code versioning tools, such as git.</li><li>Good understanding of browser rendering behavior and performance.</li></ul>

Senior Developer

<h3>Details</h3><ul><li><strong>Department: </strong>Growth Marketing &amp; Digital Experience (GMDx)</li><li><strong>Schedule: </strong>Monday - Friday, 8 hour shift</li><li><strong>Location: </strong>Remote</li><li><strong>Salary: </strong>$121,264 - $169,035</li></ul><div><br></div><h3>Benefits</h3><div>Paid time off (PTO)<br>Various health insurance options &amp; wellness plans<br>Retirement benefits including employer match plans<br>Long-term &amp; short-term disability<br>Employee assistance programs (EAP)<br>Parental leave &amp; adoption assistance<br>Tuition reimbursement<br>Ways to give back to your community</div><div>&nbsp;</div><div><br><em>Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.</em></div><div><br></div><h3>Responsibilities</h3><div>Join a collaborative team of software engineers dedicated to developing innovative, cloud-based solutions using modern technologies to advance Ascension’s mission. We are seeking a Senior Software Engineer (Web &amp; Native) experienced in modern web and mobile application development using NextJS and React Native. You will be a key member of a talented engineering team, responsible for designing and building critical, high-performance, scalable and accessible Front ends that power our healthcare applications. Your work will directly support the communities we serve by helping to provide compassionate, personalized care through technology-driven innovation.</div><div>&nbsp;</div><div><strong>Key Responsibilities</strong></div><ul><li>Lead the design and development of innovative web and mobile applications using React, Next.js, and React Native.</li><li>Write high-quality, maintainable, and well-tested code in TypeScript and JavaScript (ES6+).</li><li>Manage application state with Redux Toolkit and handle data fetching with Apollo Client for GraphQL APIs.</li><li>Implement secure and scalable U and accessibleI components for web (Material-UI, Emotion, Bootstrap) and mobile (React Native Paper) platforms.</li><li>Utilize React Hook Form for efficient form handling and React Navigation for mobile app routing.</li><li>Ensure application performance and user experience by implementing smooth animations (React Native Reanimated) and handling complex gestures (React Native Gesture Handler).</li><li>Lead testing efforts with Jest and React Testing Library for unit and component tests, and Detox for end-to-end mobile testing.</li><li>Adhere to engineering best practices through a monorepo structure with Nx</li><li>Collaborate with cross-functional teams to define requirements, review code, and contribute to architectural discussions.</li><li>Mentor and guide junior developers, promoting a culture of knowledge sharing and technical excellence.</li></ul><div><strong>Characteristics We Seek:</strong></div><ul><li>Be curious about technology. The software engineering industry is constantly changing and evolving. At Ascension, we embrace change and are curious to learn how the latest technology can be used to improve the lives of patients and our clinicians.</li><li>Learn and grow professionally. We strive for continuous improvement of our Digital Studio organization and our team members do the same. This comes from the path of constant learning, in addition to reflecting on past experiences for improvement opportunities.</li><li>Always ready for change. A rolling stone gathers no moss, and neither do we. We accept that change is always around us, and our work is no exception. We navigate change through early and often communication; engage the ambiguous; promote diversity; accept new ideas; and lean on learning agility.</li><li>Seek feedback. Feedback is important to us. We use it as a guide for our own development, and we build our software with feedback built into the process. It is incorporated into our software development lifecycle with design, code reviews, unit tests, and continuous integration. Feedback is also integrated into our shipped solutions with application performance monitoring (APM), Crashlytics and usage analytics to help us learn methods to improve.</li><li>Demonstrate positivity. Our organization's focus is all about solving problems, and most of these problems are challenging. We try not to let that get in our way of thinking positively -- instead it's what motivates us to reach higher.</li><li>Work with your team. We understand that our best work comes from working together. Our teams enjoy working together, sharing knowledge, helping, mentoring, and delivering our best for the communities we serve.</li><li>Live Ascension’s core values. The Ascension core values are the standard that we hold ourselves to and a source of pride for us. We live by them. Our core values include: service of the poor, reverence, integrity, wisdom, creativity and dedication.</li></ul><div><strong>Technical Competencies</strong></div><ul><li>Front End &amp; Mobile: Expert-level knowledge of Next.js and React. Extensive experience with React Native,</li><li>Languages: Strong command of TypeScript and modern JavaScript.</li><li>Data &amp; State Management: Proficient in GraphQL,Axios and State management (Redux)</li><li>Web Styling: Expertise with CSS-in-JS (Emotion) and CSS preprocessors (Sass).</li><li>Component Libraries: Experience with Material-UI and React Native Paper.</li><li>Testing &amp; Tools: Jest, React Testing Library , Detox, LaunchDarkly</li><li>DevOps: Familiarity with Webpack, Babel, Fastlane,ESLint, Prettier .CICD like Jenkins</li></ul><div><br></div><h3>Requirements</h3><div>Education:</div><ul><li>High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.</li></ul><div><br>Work Experience:</div><ul><li>1 year of experience required.</li><li>4 years of experience preferred.</li><li>2 years of leadership or management experience preferred.</li></ul><div><br></div><h3>Additional Preferences</h3><ul><li>Experience with NextJS and React native frameworks.</li><li>Experience building scalable, reusable and accessible common components.</li><li>Advanced knowledge of Front end design patterns.</li><li>Experience in consuming APIs using GraphQL, Axios and Fetch</li><li>Familiarity with container management software (e.g., Docker, Kubernetes).</li><li>Experience with Behavior-Driven Development (BDD).</li><li>Experience with Atlassian tools (JIRA, Confluence).</li><li>Knowledge of HL7 FHIR Standards is a plus</li><li>Knowledge of Scheduling systems and Healthcare is a plus</li></ul><div><br></div><h3>Why Join Our Team</h3><div>Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.</div><div>&nbsp;</div><div>Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.</div><div>&nbsp;</div><div>Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.</div><div><br></div><h3>Equal Employment Opportunity Employer</h3><div>Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.</div><div>&nbsp;</div><div>For further information, view the&nbsp; <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf">EEO Know Your Rights (English)</a> poster or <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf">EEO Know Your Rights (Spanish)</a> poster.</div><div>&nbsp;</div><div>As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.</div><div>&nbsp;</div><div><a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf"><strong>Pay Non-Discrimination Notice</strong></a></div><div>&nbsp;</div><div>Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.</div>

Sr. Software Engineer - Web & Native

<div><strong>Responsibilities</strong></div><ul><li>Work with business analysts to fix bugs and refine and implement new features</li><li>Work on back-end API written in C# using Akka.net, CQRS, and MediatR (prior experience a plus), including writing<br>unit tests in XUnit and integration tests using tools like Playwright</li><li>Work on ASP.NET Core front-end with older pages using MVC and Razor, and migrate to a newer component-<br>based approach using Blazor</li><li>Write custom SQL Server stored procedures when necessary to increase performance or when Entity Framework<br>LINQ is insufficient</li><li>Read documentation to implement calls to external APIs to facilitate integration with partner systems</li><li>Deploy code to Azure using continuous integration with Azure DevOps and Git</li><li>Keep up-to-date on current software development trends and contribute creative solutions to business problems</li><li>Be aware of security best practices and follow all Martus standards and requirements</li><li>Other responsibilities as required<br><br></li></ul><div><strong>Qualifications &amp; Competencies</strong></div><ul><li>Enthusiasm to learn new technologies and architectural patterns</li><li>Prior experience with C# and ASP.NET Core using Visual Studio</li><li>Knowledge of HTML, CSS, and JavaScript</li><li>Familiarity with Entity Framework and SQL Server</li><li>A desire to learn cutting-edge technology like Blazor and Akka.net</li><li>Interest in, or prior exposure to, python, agentic programming, RAG, LLMs, or AI-augmented engineering is a plus</li><li>Strong critical thinking skills to explore possible solutions to uncommon problems (beyond just searching StackOverflow or using vibe coding)</li><li>The ability to work independently and require little oversight</li><li>Commitment to good software development practices, including doing the boring things like writing tests and documentation</li><li>Authorized to work in the United States<br><br></li></ul><div><strong>Company and Culture</strong></div><ul><li>We’re proud of our product, and very proud of the many customers who say, “We love Martus!”</li><li>We want to provide a terrific customer experience. Our support is personal, responsive, and flexible.</li><li>We’re a rapidly growing company, but small enough that everyone matters. Teamwork is ultra-important.</li><li>Our core product is evolving rapidly; we’ve got an agile development environment with almost daily releases.</li><li>Information security and customer confidentiality are paramount.</li><li>Martus is remote-only. You’ll work from home. Our client base spans North America, with additional partner-supported clients in global regions, including Australia and Canada.</li></ul><div><br><strong>Competitive salary and benefits commensurate with experience.</strong></div>

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