<div><strong>Position Summary</strong></div><div>The Lead Product Manager focused on Digital Resource and Licensing, plays a key role in advancing Come and See’s mission to equip the global Church with biblically based digital resources inspired by The Chosen. This individual will oversee the vision, strategy, and ongoing product development of Come and See’s digital resource hub, ensuring it serves as a vibrant platform for ministries, churches, and para-church organizations worldwide.</div><div><br>This role combines strategic planning, digital platform experience management, and partnership development to create transformative, accessible, and engaging tools that empower discipleship at scale.</div><div>The ideal candidate has strong 0-to-1 product development experience, a sharp strategic lens, and the technical depth to align roadmap decisions with platform architecture. You will influence product direction, contribute to global expansion, and collaborate with world-class teams to create a digital hub product that inspires millions worldwide.</div><div>&nbsp;</div><div><strong>Key Responsibilities</strong></div><div><strong>Strategic Product Leadership</strong></div><ul><li>Define and evolve a long-term product vision for the Come and See’s Digital Resource Hub including Licensing and content that aligns with organizational goals and user needs across global markets.</li><li>Curate and deliver a comprehensive suite of bibilically based resources including film clips, reading plans, study guides, sermon notes, and discipleship journeys tailored for the use across the global Church.</li><li>Integrate competitive analysis, media/streaming trends, and platform capabilities to drive innovation and differentiation.</li><li>Shape the product roadmap to prioritize strategic growth areas, platform scalability, and user impact.</li><li>Partner with engineering leads to assess technical feasibility and ensure solutions are scalable, secure, and performant.</li><li>Leverage emerging technologies (e.g., personalization, engagement optimization, AI-driven content delivery) to inform long-term innovation.</li></ul><div><br></div><div><strong>Execution &amp; Delivery</strong></div><ul><li>Lead end-to-end product execution, including sprint planning, backlog management, and roadmap delivery using agile methodologies.</li><li>Translate product strategy into detailed requirements, user stories, epics, and success metrics.</li><li>Ensure cross-functional alignment across engineering, design, content, analytics, and external vendors.</li><li>Manage JIRA workflows to track velocity, dependencies, and team throughput.</li><li>Ensure licensing agreements are easy to access, properly translated, and provide sufficient legal guardrails and guidance across the globe.</li></ul><div>&nbsp;</div><div><strong>Data-Informed Decision Making</strong></div><ul><li>Define and monitor product KPIs and success metrics; partner with analytics teams to drive insights and continuous optimization.</li><li>Develop clear reporting structures for feature performance and product health.</li><li>Use user research, market data, and platform analytics (e.g., GA4, Tableau) to validate roadmap decisions and de-risk innovation.</li><li>Develop, track, and communicate key performance metrics to evealuate the efftiveness and reach of the resource hub.</li><li>Utilize data insights to drive continuous improvement and innovation in both content and user experiences</li><li>Manage relationships with third-party technology providers to ensure platfrom stability, scalability, innovation, and desired experiences.</li><li>Work closely with marketing and regional teams to leverage user data for key initiatives that inform and create future global engagement strategies and worldwide adoption of platform.</li></ul><div>&nbsp;</div><div><strong>Vendor &amp; Stakeholder Management</strong></div><ul><li>Own relationships with external development and technology partners, ensuring delivery quality, technical alignment, and timeliness.</li><li>Communicate roadmap updates and feature outcomes through compelling presentations and executive briefings.</li><li>Collaborate closely with cross-functional teams including marketing, distribution, IT, and donor development, as well as external ministry partners, to create fresh and relevant content.</li><li>Partner closely with 5&amp;2 Studio’s grassroots team to identify and execute strategies that attract new users, deepend engagement among existing users, and create meaningful digital experiences.</li><li>Manage relationships with third-party technology providers to ensure platfrom stability, scalability, innovation, and desired experiences.</li></ul><div>&nbsp;</div><div><strong>Demonstrated Behaviors and Capabilities</strong></div><div>Strategic Planning | Execution Minded | Relationship Cultivator | Growth Mindset | Inspiring Communicator |&nbsp; Resilience | Innovative | Servant Leader | Humble | Listening |<br>Faith Driven | God Honoring</div><div><br></div><div><strong>Knowledge, Skills and Abilities</strong></div><ul><li>Excellent written and oral communication skills</li><li>Must display high levels of confidentiality, integrity and dependability.</li><li>Proficient knowledge of digital technology and a large suite of productivity software.</li><li>Strong work ethic and emphasis on attention to detail.</li><li>Capable of working independently and as part of a cross-functional team.</li><li>Able to work on multiple projects with competing priorities.</li><li>Experience working in a highly matrixed organization.</li><li>Comfortable speaking with both business and ministry leaders.</li><li>Ability to travel globally is required.</li></ul><div><br></div><div><strong>Education and Experience</strong></div><div><em>Required</em></div><ul><li>7+ years of product management experience, including cross-functional leadership and lifecycle ownership of digital platforms.</li><li>Demonstrated success leading 0-to-1 product efforts and evolving them into scaled platforms.</li><li>High level technical understanding of mobile platforms, backend systems, APIs, and analytics infrastructure.</li><li>Experience managing cross-team dependencies and third-party vendors in an agile environment.</li><li>Expertise in agile product development (e.g., JIRA, Figma, Confluence).</li><li>Outstanding communication and stakeholder influence skills, including executive engagement.</li><li>MBA or equivalent advanced degree.</li></ul><div><br><em>Preferred</em></div><ul><li>Experience in media, entertainment, streaming, or digital content platforms.</li><li>Familiarity with global product development or international market engagement.</li><li>Passion for faith-driven content and the mission of *The Chosen*.</li><li>Exposure to personalization, AI, or user engagement optimization technologies.</li></ul><div>&nbsp;</div><div><strong>Physical Demands/Working Conditions</strong></div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>&nbsp;</div><ul><li><strong>Working Conditions:</strong><br>Office setting with a forty-hour (+) workweek. This position preferably works out of our Colorado Springs headquarters. Remote consideration.</li><li><strong>Physical Demands:</strong><br>Frequent sitting and use of standard office equipment. Ability to lift approximately 15-20 pounds. Ability to hear phone calls and clearly communicate verbally.</li></ul><div>&nbsp;<br><strong>Company Overview</strong></div><div>The Come and See is dedicated to supporting and expanding the global reach of The Chosen, the first-ever multi-season television series about the life of Jesus Christ. The Chosen has captivated millions around the world with its powerful storytelling, high production values, and authentic portrayal of the life and ministry of Jesus. As a faith-driven initiative, Come and See plays a pivotal role in funding, distributing, and engaging audiences to ensure that the message of The Chosen continues to inspire and touch lives across diverse cultures and communities. By fostering a collaborative and innovative work environment, the Come and See Foundation is committed to amplifying the impact of The Chosen and creating transformative experiences that resonate with audiences worldwide.</div><div><br></div><div><strong>Our Beliefs, Culture, and Commitment</strong></div><div>At Come and See, every staff member is a critical and valuable part of our mission and ministry. We consider ministry readiness and an individual's capacity to represent our culture and Christian beliefs during the selection process for all staff positions. An essential function within every position held by a staff member at Come and See is to uphold and represent Jesus in how we live and behave.</div><div>While we unite around our mission, we know unity doesn't mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team with people from all backgrounds. We believe that varied perspectives—across race, ethnicity, life experience, age, and gender—enrich our ability to share the story of Jesus with the world and help everyone, everywhere, experience the authentic Jesus.</div>

Lead Product Manager

<div><strong>General Information</strong></div><div>Chat support is available Mon – Fri, 9 AM – 6:00 PM ET. Phone support is available Mon – Fri, 9 AM – 5 PM EST.&nbsp;<br><br></div><div><strong>Expectations<br></strong><br></div><div><em>The Customer Success Specialist is expected to perform the tasks outlined below.&nbsp;<br></em><br></div><div>PROVIDE DIRECT SUPPORT TO CUSTOMERS (CHAT, PHONE &amp; EMAIL)<br><br></div><div><strong>Chat Support Expectations:</strong></div><ul><li>Respond within 2 minutes of customer inquiry, even if it is just acknowledging the customer and asking them to “hold momentarily.”</li><li>Point customers to appropriate Help Articles.</li><li>Provide screenshots and explanations to customers when a Help Article has not been written.</li><li>Listen attentively to customer questions/concerns and respond accordingly to what they need.</li><li>Answer every question asked by the customer and offer alternative solutions within the system when what they want isn’t currently possible, but an alternative exists</li><li>Document support tickets in Jira and follow up with the resolution</li><li>Elevate customer inquiries to Tier 2 support when necessary.</li><li>Collect necessary information for Tier 2 agents to answer inquiries.</li></ul><div><br><strong>Phone Support Expectations:</strong></div><ul><li>Answer all incoming calls during support hours.</li><li>Provide necessary support and write notes in CRM as needed. &nbsp;</li><li>Respond to support-related voice messages within the same day or next day if the message is left after support hours.&nbsp;</li></ul><div><br><strong>Email Support Expectations:</strong></div><ul><li>Respond within 2 hours to customers sending support inquiries via email.</li></ul><div><br><strong>Internal Administration</strong></div><ul><li>Document feature requests in Jira</li><li>Follow up in email/calls as needed</li></ul><div><br><strong>This is a Remote position.<br></strong><br></div><div>Employees must have a reliable internet connection.<br><br></div><div>Tasks will be performed on a company-issued computer, using your personal internet connection.<br><br></div><div><strong>Pay Rate</strong><br>$40,000 – $45,000 annually<br><br></div><div>The Customer Support Specialist will have paid on-boarding, as well as having ongoing support from our team.<br><br></div><div>Paid Company Holidays. 2 weeks of PTO after accrual. No Health benefits are offered at this time.</div>

Customer Success Specialist

<h3><strong>Position Summary</strong></h3><div>As the Communications Department Project Manager for the Lausanne Movement, you will play a key role in scoping, coordinating, organizing, and delivering communication projects across the department. You will help ensure that content, campaigns, creative assets, and communications initiatives move smoothly from concept to completion.<br><br>This role focuses primarily on project execution. You will manage workflows, timelines, coordination with internal teams and external providers, and communication between contributors. You will help maintain clarity, efficiency, and consistency across the department’s output.<br><br>Working closely with the members of the communications team, you will help operationalize Lausanne’s mission-driven communication department efforts by providing strong project management, clear documentation, and dependable follow-through.</div><div><strong><br>Reports to</strong>: Chief Communications Officer<br><br><strong>Works closely with:</strong> Communications Department Team, Shared Services Contractors<br><br></div><h3><strong>Functions and Responsibilities</strong></h3><ul><li>Project Coordination and Scheduling: Coordinate and track communication department projects from intake to completion, ensuring timelines are met, deliverables move smoothly between contributors, and priorities remain aligned with departmental needs.</li><li>Workflow and Process Management: Implement and maintain clear workflows for content development, creative production, and publishing processes. Ensure team members understand requirements, deadlines, and next steps.</li><li>Process Review and Continuous Improvement: Identify bottlenecks or inefficiencies within communications workflows and recommend practical improvements. Support implementation of updated processes, tools, or documentation.</li><li>Cross-Team Collaboration: Facilitate effective coordination between the various communications department teams. Support seamless handoffs across teams and maintain alignment with project objectives.</li><li>Contractor and Service Provider Coordination: Manage communication with external writers, website managers, editors, designers, videographers, and other service providers. Oversee onboarding, expectations, timelines, and quality of delivered work.</li><li>Content and Asset Tracking: Track content pieces, creative assets, and project stages, maintaining accurate documentation, organization, and visibility of progress. Ensure assets are stored, named, and organized for easy access by internal teams.</li><li>Quality and Consistency Support: Conduct basic quality checks on drafts and deliverables to ensure alignment with brand guidelines, communication standards, and project expectations. Flag issues and facilitate resolution between teams.</li><li>Internal Communication and Updates: Provide regular project status updates to relevant team leads. Communicate risks, delays, and dependencies proactively to maintain project momentum.</li><li>Documentation and Resource Management: Maintain up-to-date project documentation, workflow guides, checklists, and internal resources that support consistent execution across the department.</li><li>General Team Support: Provide dependable project-related support to Communications, Content, and Creative teams, contributing to the overall efficiency and effectiveness of departmental operations.</li></ul><div><br></div><h3><strong>Position Requirements</strong></h3><div><strong><br>Professional<br></strong><br></div><ul><li>Bachelor’s degree in Communications, Project Management, Marketing, or related field (or equivalent experience).</li><li>Proficiency in communications tools and platforms, including project management systems and analytics software; familiarity with content management systems (WordPress, MailChimp, etc.) is a plus.</li><li>Able to manage and work efficiently within multiple projects simultaneously.</li><li>Excellent interpersonal and leadership skills, high initiative, reliability, self-motivation, self-management, and strong alignment with the organization’s mission and values.</li><li>Demonstrated experience managing multiple projects, ideally in a communications or creative environment.</li><li>Strong organizational skills and attention to detail.</li><li>Excellent communication skills and the ability to coordinate across multiple teams.</li><li>Ability to work independently, manage priorities, and maintain strong follow-through.</li><li>Alignment with the Lausanne Movement’s mission and values.</li></ul><div><br>&nbsp; <strong>Spiritual</strong></div><ul><li>Follower of Jesus Christ</li><li>Affirmation of The Lausanne Covenant</li><li>Ability to interact sensitively with people from diverse Christian theological perspectives within the global Body of Christ, under the common commitment of The Lausanne Covenant.</li><li>Embraces the spirit of Lausanne described as a spirit of humility, friendship, study, prayer, partnership, and hope.</li></ul><div><br></div><h3><strong>Compensation</strong></h3><div><br>Payment will be arranged based on competencies and responsibilities and will be decided on an individual basis. Lausanne does not have direct employees so, the payment will be contract work with a business vendor or the prospective contractor will be employed through one of our partner organizations.<br><br></div><h3><strong>Location</strong></h3><div><br>Remote working arrangement, with required availability at different times of the day for periodic calls with staff around the world. This position may require some international travel (15-20 nights per year).&nbsp;<br><br></div><div><br></div>

Communications Department Project Manager

<div><strong>Come and See Foundation</strong> is a global not-for-profit media organization driven by a singular vision: Every Life Transformed by Jesus. We fulfill this vision by: Inviting everyone to encounter Jesus through exceptional storytelling that brings the Bible to life.</div><div><br>Our primary focus is supporting and expanding the global reach of <em>The Chosen</em>, the first-ever multi-season television series about the life of Jesus Christ. Through its powerful storytelling, high production values, and authentic portrayal of Jesus's life and ministry, <em>The Chosen</em> has captivated millions worldwide and become a cultural phenomenon.</div><div><br>Come and See plays a pivotal role in funding, marketing, and distributing <em>The Chosen</em> while actively engaging audiences to ensure this transformative message continues to inspire lives across diverse cultures and communities. By fostering a collaborative and innovative work environment, we are committed to creating experiences that don't just entertain—but truly transform hearts and lives in Jesus's name.</div><div><br></div><div><strong>Position Overview</strong></div><div>The Digital Asset Manager reports to the Director of Digital Asset Management and carries out daily implementation of strategies and plans under the Director’s direction and oversight. The Digital Asset Manager plays a key role in advancing the Come &amp; See mission by ensuring that master TV episodes, translations, and marketing assets are organized, preserved, and ready for global distribution. This position blends technical and operational excellence with a heart for stewardship, ensuring that every piece of media, from episodes to promotional content, is prepared and accessible to reach audiences worldwide. Through thoughtful organization, metadata management, and workflow design, this role connects production, marketing, and distribution, turning creative assets into tools for ministry impact.&nbsp;</div><div>&nbsp;</div><div><strong>Key Responsibilities</strong></div><ul><li>Manage the daily operations of the Digital Asset Management (DAM) and Video Management Platforms under the direction of the Director of Digital Asset Management, ensuring consistent organization and reliable access&nbsp;</li><li>Oversee the stewardship, versioning, and quality control of master TV episodes, trailers, translations, and marketing materials&nbsp;</li><li>Ensure that metadata and taxonomy standards are applied accurately so assets are searchable, discoverable, and ready for activation across platforms and languages&nbsp;</li><li>Partner with production, post-production, marketing, and localization teams to align workflows for timely and accurate asset delivery&nbsp;</li><li>Apply human-centered design principles to create clear, intuitive structures that meet the needs of both internal teams and external partners&nbsp;</li><li>Use data-driven insights to monitor performance, identify opportunities, and improve efficiency&nbsp;</li><li>Develop and uphold governance policies that maintain consistency, protect intellectual property, and ensure metadata accuracy&nbsp;</li><li>Provide training, documentation, and guidance to promote adoption and best practices in asset stewardship&nbsp;</li><li>Collaborate with IT, creative, and operational teams to align systems and processes with organizational goals&nbsp;</li></ul><div><br><br></div><div><strong>Job Description Subject to Change</strong></div><div><em>The job responsibilities listed in this job description reflect the principal functions of the job and shall not be considered a detailed description of all the work requirements that may be inherent in the position.&nbsp; Additional duties, projects, and responsibilities may be added or removed per organizational or ministry need at the discretion of leadership. Please note this role does not involve creative content production. It is focused on managing finalized assets.</em></div><div><em>&nbsp;</em></div><div><strong>Competencies &amp; Qualifications</strong></div><ul><li>Proven experience managing a Digital Asset Management (DAM) or Media Asset Management (MAM) system&nbsp;</li><li>Knowledge of metadata standards, taxonomy, naming conventions, and rights management&nbsp;</li><li>Curiosity to learn new technologies and grow in stewardship and innovation&nbsp;</li><li>Strong understanding of film and television production workflows, including pre-production, post-production, and distribution&nbsp;</li><li>Familiarity with media file types and formats such as ProRes, MXF, WAV, MP4, and VTT and their appropriate uses&nbsp;</li><li>Familiarity with localization and translation workflows including subtitling, dubbing, and multi-language distribution&nbsp;</li><li>Excellent organizational and problem-solving skills with strong attention to detail&nbsp;</li><li>Data-informed mindset with the ability to translate insights into meaningful improvements&nbsp;</li><li>Effective communicator and collaborator across creative, technical, and ministry teams&nbsp;</li><li>Customer Service: Extremely responsive to internal and external customer requests, exceeding expectations</li><li>Integrity: Earns trust and maintains confidence; does what is right, speaks plainly and truthfully</li><li>Collaboration: Builds relationships and rapport throughout the organization through collaborative team building</li><li>Communication: Able to clearly present complex or conceptual issues both orally and in writing</li><li>Adaptability: Adjusts quickly to changing priorities and conditions; copes effectively with complexity and change</li><li>Openness to Feedback: Solicits feedback, reacts calmly to criticism, and handles difficult situations with honesty</li><li>High Standards: Expects personal and team performance to be nothing short of the best</li><li>Independence: Ability to work independently with minimal supervision</li><li>Bachelor's degree in Business, Data Science, Computer Science, or related field</li><li>Experience with Aprimo and Imagen platforms a plus&nbsp;</li><li>4-6 years experience managing post-production final assets, or a video/digital asset management system. &nbsp;</li><li>Reliable high-speed internet connection (1GB+, fiber preferred)&nbsp;</li></ul><div>&nbsp;</div><div><strong>Physical/Mental Requirements</strong></div><div>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>Ability to sit for extended periods while working at a computer</li><li>Visual acuity sufficient to work with detailed information on computer screens</li><li>Manual dexterity to operate computer keyboard and mouse</li><li>Ability to concentrate and maintain attention to detail for extended periods</li><li>Capacity to manage multiple projects simultaneously and work under pressure</li><li>Strong verbal and written communication skills</li><li>Ability to participate in video conferences and virtual meetings</li><li>Ability to consistently lift up to 20 lbs</li><li>If hired as remote, readiness to travel roughly once each quarter</li></ul><div>&nbsp;</div><div><strong>Our Beliefs, Culture, and Commitment</strong></div><div>At Come and See, every staff member is a critical and valuable part of our mission and ministry. We consider ministry readiness and an individual’s capacity to represent our culture and Christian beliefs during the selection process for all staff positions. An essential function within every position held by a staff member at Come and See is to uphold and represent Jesus in how we live and behave. &nbsp;</div><div>&nbsp;</div><div>While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential in our mission and vision to share the story of Jesus with the world and see everyone, everywhere, experience the authentic Jesus.</div>

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