<div><strong>About the Work</strong></div><div><br>The IT Specialist plays a vital role in supporting our entire team by ensuring they have the tools, technology, and assistance needed to do their best work. This position provides front-line IT support — maintaining the networking, security, and technical facilities in our Carlsbad office, while also supporting the hardware and software tools used by our remote employees across the country.<br><br></div><div>We’re looking for someone who is experienced in supporting a Mac-based workspace, with strong communication skills, conspicuous kindness, and the ability to assist employees across a wide range of technical abilities.<br><br></div><div>This role reports to the IT Manager, and is a part of the broader Empowerment engineering department. In this role, you can expect to:<br><br></div><ul><li>Provide prompt, professional troubleshooting and resolution for hardware and software issues via helpdesk tickets, Slack, Zoom calls, and in-person requests</li><li>Assist with maintenance and installation of office Ubiquiti networking, security, and site access equipment.</li><li>Maintain, and regularly audit physical asset management systems.</li></ul><div><br></div><h3>Who We Look For</h3><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:</strong></div><div><br></div><ul><li><strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li><strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li><strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li><strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li><strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br></div><div>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.</div><div><br></div><h3><strong>The Hiring Process</strong></h3><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br></div><div><strong>Applications will be accepted until 9AM PST on June 2, 2025.&nbsp;</strong></div><div><br></div><div>Below is an outline of the steps in our hiring process.</div><div><br></div><ul><li><strong>Step one</strong>: Apply with a resume and cover letter. <br>As part of Planning Center’s IT team, one of our primary goals is to ensure that employees have the tools, support, and secure systems they need to do their best work. Achieving this requires not only technical expertise, but also the ability to build trust and rapport across the company—so that when issues arise, especially those that could impact security, people feel safe and supported in reaching out.<strong> In your cover letter, please share why you're excited about this kind of work, and describe a few ways you would go about building the trust necessary to support and safeguard the team effectively.</strong><br><br><em>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Please give our recruiter something a bit more human to read.)</em><br>&nbsp;</li><li><strong>Step two</strong>: A take-home assessment to get a rough understanding of your experience and skills.</li><li><strong>Step three</strong>: A blind screen with our Talent Acquisition Specialist.</li><li><strong>Step four</strong>: Interview over Zoom with several people from the team.</li><li><strong>Step five</strong>: Pending all goes well, we'll extend an offer</li></ul><div><br></div><div><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel four times each year to connect with the rest of the team (not during a pandemic)</li><li><strong>Available to work in the office at our Carlsbad headquarters as required, minimum two days per week.</strong></li><li>Minimum of three years of experience providing IT support in a predominantly Mac environment.&nbsp;</li></ol><div><br></div><div><strong>Benefits</strong></div><div>We love our team. It’s one of the <a href="https://www.planningcenter.com/about">core pillars</a> we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find <a href="https://www.planningcenter.com/careers">all our benefits here</a>.</div><div><br><strong>Get paid:</strong> We pay competitive rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $72,000 – $85,000.</div><div><br><strong>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage.</div><div><br><strong>Get out:</strong> Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a globally-focused non-profit, and two weeks paid vacation a year increasing to three over time.</div><div>The pay range for this role is:</div><div>72,000 - 85,000 USD per year (HQ)</div><div><br><strong>About Planning Center</strong></div><div>Planning Center, established in 2006, has grown to support over 85,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.<br><br></div><div>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather quarterly at our main office in Carlsbad, CA, fostering our work relationships.</div>

IT Specialist

<h3><strong>About Planning Center</strong></h3><div>At Planning Center, we build powerful web and mobile applications for churches. Each of our eight products has a dedicated team of designers and developers committed to refining and expanding that product in response to real customer needs. Our customers include many of the largest churches in the country, as well as tens of thousands of small community churches—we strive to make day-to-day operations easier for all of them.<br><br></div><h3><strong>About the Work</strong></h3><div>UX Designers play a critical role in shaping the digital experiences that Planning Center users interact with daily. They bridge the gap between aesthetics and functionality, ensuring that products not only look good but also provide meaningful and enjoyable experiences for users. We’re seeking a UX/UI designer with expertise in product design to support our team in improving Planning Center software. The ideal candidate will be well-versed in visual design, UX best practices, and able to communicate effectively about the design process.<br><br></div><div>The UX/UI Designer reports to the UX Design Manager and is part of a centralized UX Design team. In this role, you can expect to:<br><br></div><ul><li>Take ownership of your projects and craft a design strategy for our suite of products.</li><li>Collaborate across multiple teams and with your team of fellow designers. This includes working with Product Managers, Product Designers, Support, and Marketing.</li><li>Advocate for our customers by crafting user experiences that are simple and intuitive.</li><li>Contribute patterns and recommendations to our design system to promote consistency across products.</li></ul><div><br></div><h3><strong>Who We Look For</strong></h3><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:<br></strong><br></div><ul><li><strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li><strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li><strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li><strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li><strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.<br><br></div><h3><strong>The Hiring Process</strong></h3><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions you have to anybody you interact with. You’re interviewing us as much as we’re interviewing you.<br><br></div><div>The teammates you’ll encounter along the way:<br><br></div><ul><li>Our Recruiting and Growth Strategist</li><li>Several designers from the Product Design Team</li><li>The UX Design Manager you'll report to</li></ul><div><br><strong>Applications will be accepted until 9AM PST on June 13th, 2024. We aim to make a final decision by 3PM PST on July 11th, 2024. </strong><strong><em>Our hiring process will be delayed from July 15th to July 26th, so a start date be roughly July 30th, 2024.<br></em></strong><br></div><div>Below is an outline of the steps in our hiring process.<br><br></div><ul><li><strong>Step one</strong>: Apply with a resume, cover letter, and portfolio. <strong>Your cover letter should speak directly to your interest in this position. We want to know what got you into design, how your experience has set you up for success in this role, and why you want to join our team. Applicants without a portfolio will not be considered.</strong><br><br><em>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Please give our recruiter something a bit more human to read.)<br></em><br></li><li><strong>Step two</strong>: Initial phone call with our recruiter so we can get to know one another</li><li><strong>Step three</strong>: An online design exercise to assess your design prowess and get a rough understanding of your experience and skills</li><li><strong>Step four</strong>: Interview over Zoom with the Product Design Manager and a few of our designers</li><li><strong>Step five</strong>: Pending all goes well, an offer</li></ul><div><br><strong>Requirements:</strong></div><h3><strong>For Hiring</strong></h3><ul><li>Full-time resident in the United States</li><li>Eligible to work in the United States</li></ul><div><br></div><h3><strong>For the work itself</strong></h3><ul><li>An impressive portfolio of UX Case studies and visual UI design work.</li><li>Previous experience designing interfaces and interactions for a web-based product.</li><li>Strong sense of composition, UI design, and UX best practices.</li><li>Knowledge of accessibility concerns and designing for a wide range of stress cases.</li><li>Proficiency with design tools. We use Figma as our preferred UI/prototyping tool. Experience with comparable tools like Sketch, and XD will also be considered.</li><li>Experience shepherding a project through the cycles of discovery, ideation, testing, and iteration.</li><li>Clear verbal and written communication and the aptitude for writing design specifications.</li><li><strong>Invested</strong> - We care about the products we create and the people we create them for, and we all contribute to the vision and direction of our products. Every one of our designers is critical to their team.</li><li><strong>Curious</strong> - We aren’t afraid to ask questions, experiment, and iterate. We also love playing with fun new technologies &amp; processes, and we take time every few months to do just that.</li><li><strong>Humble</strong> - We always seek opportunities to grow and learn from one another.</li></ul><div><br></div><div><strong>Get paid<br></strong><br></div><div>We pay in the top 10% of the New York City rates (no matter where you live), contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $125,111 – $160,857.<br><br></div><div><strong>Get out<br></strong><br></div><div>Enjoy paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas and New Years, one week off each year to serve with a non-profit, and two weeks paid vacation each year, increasing to three over time.<br><br></div><div><strong>Be healthy<br></strong><br></div><div>Generous paid sick time, $200 monthly for physical fitness and mental health, 95% medical and 100% dental premium health coverage.</div>

UX Designer (Product) - Hybrid

<div><strong>About Planning Center</strong></div><div>In June 2006, Planning Center made its debut at the Purpose Driven Worship Conference. Since then, we've grown quite a lot actually, with over 80,000 churches relying on our software to support people in their community. Remarkably, this expansion has largely been organic, with only minimal marketing investments. However, two years ago, we established a marketing department and have gradually increased our marketing initiatives. We're now poised to take a significant step forward in enabling more churches to discover how we can assist them.<br><br></div><div><strong>About the Work</strong></div><div>Our marketing team, comprising a designer, copywriter, coordinator, and product marketing manager, has excelled in creating and distributing content to our market. Now, we're searching for a leader who can not only quantify but also sharpen our marketing endeavors. As the head of the marketing team, you'll be guiding and nurturing this diverse group of marketing professionals. Your role will be crucial in steering the department's growth and fostering the development of each team member with understanding and empathy.<br><br></div><div>In addition to leading the marketing team, the successful candidate will also be a key member of the Planning Center leadership team. In this role, you'll contribute to company-wide decisions, aligning with our three loves: We Love Our Churches, We Love Our Team, and We Love Our Products. Your insights and expertise will be instrumental in shaping our strategies across the organization, ensuring that every decision supports our mission and reflects our commitment to these loves.<br><br></div><div><strong>A typical week encompasses, but is not limited to, these responsibilities</strong>:</div><ul><li><strong>Setting long-term branding and strategic goals</strong>, aligning marketing efforts with company-wide objectives, and developing customer acquisition and retention strategies.</li><li><strong>Leading the effective execution</strong> of marketing strategies and campaigns.</li><li><strong>Hands-on work for key projects</strong>, demonstrating a willingness to dive in and get your hands dirty, actively participating in the nitty-gritty of marketing tasks and campaigns as needed.</li><li><strong>Investing in your team,</strong> fostering their growth, and helping them do their best work, with marketing and company goals in mind.</li><li><strong>Creating and optimizing marketing automation and leading nurturing processes</strong> across multiple channels to improve customer engagement.</li><li><strong>Growing brand recognition</strong> and fostering our existing reputation to enhance brand impact and customer experience.</li><li><strong>Investing in cross-functional collaboration</strong>, working effectively with our support department, product department, and external partners to enhance overall brand impact and customer experience.</li></ul><div><br><strong>We also feel it's important to mention what will NOT be expected of you:</strong></div><ul><li><strong>You will not engage in practices that violate user privacy or misuse data</strong>. Our commitment is to steer clear of ad-tech solutions that could compromise our users' trust and our value on data privacy.</li><li><strong>You will not employ any marketing strategies that could be deemed questionable or unethical</strong>. Our users' confidence in our integrity and commitment to them is paramount, and we avoid tactics that might bring these into question.</li><li><strong>You will not be prescribing specific methods of church management or ministry</strong>. We recognize the diversity of our churches' approaches and believe in enabling them to conduct their ministry as they see fit rather than imposing a one-size-fits-all solution.</li><li><strong>You will not push our product as the only solution for every church</strong>. While we strive for churches to utilize our product, our primary goal is to see them succeed, even if it means they find another product that better suits their unique needs. We prioritize the success and well-being of churches over exclusive product loyalty.</li></ul><div><br></div><div><strong>Who You Are</strong></div><div>Our ideal candidate would have most, if not all, of the following qualifications:<br><br></div><ul><li><strong>You have led a growth marketing team</strong> in a previous role, demonstrating effective team management, mentoring, and the ability to foster a collaborative work environment.</li><li><strong>You have developed and executed successful marketing strategies</strong> aligning with company-wide objectives and have significantly impacted business growth.</li><li><strong>You have experience in customer acquisition and retention</strong>, utilizing various marketing techniques and strategies tailored to different audience segments.</li><li><strong>You have managed a multi-million dollar marketing budget</strong>, ensuring efficient allocation of resources while closely monitoring and optimizing ROI.</li><li><strong>You have innovated with inbound marketing campaigns</strong>, leveraging tools like SEO, AdWords, social media, email marketing, and marketing automation to drive results.</li><li><strong>You have hands-on experience with key marketing systems</strong>, such as marketing automation tools and analytics platforms.</li><li><strong>You have a strong background in content development and digital marketing</strong>, including managing editorial calendars and experimenting with various online marketing tactics.</li><li><strong>You have expertise in data analysis and market research</strong>, utilizing insights to inform strategy and measure the effectiveness of marketing campaigns.</li><li><strong>You have stayed up-to-date with industry trends and competitor strategies</strong>, ensuring your marketing strategies are current and effective.</li></ul><div><br>We're seeking a candidate who is available to work in our Carlsbad office every Thursday (with relocation support offered). However, exceptional remote applicants who can commit to visiting the office monthly may <em>also</em> be considered.<br><br></div><div><strong>The Hiring Process</strong></div><div>During the hiring process, you’ll have a chance to interact with numerous team members. We strongly encourage you to bring questions to each stage of the interview process. You’re interviewing us as much as we’re interviewing you.<br><br></div><div><strong>Due to the nature of this position, applications will be accepted until we fill this role. If applying, please note that we will do our best to move candidates through the interview process quickly, but we intend to hire the right person, which will likely take time. We appreciate your patience.<br></strong><br></div><div>Below is an outline of our hiring process.<br><br></div><ul><li><strong>Step One</strong>: <em>Apply with a resume, portfolio of work/projects you've worked on, and a cover letter</em>. <strong>Your cover letter </strong><strong><em>should speak directly to your interest in this position</em></strong><strong>. We want to know what got you into marketing, how your experience has set you up for success in this role, and why you want to join our team.<br></strong><em><br>(A word of caution for those using AI cover letters: When compared to the hundreds of other candidates who did the exact same thing, it becomes painfully obvious who took the AI first draft. If you're going to use these tools, we ask that you use them well. Give our team something a bit more human to read.)<br></em><br></li><li><strong>Step Two</strong>: <em>Initial Screening</em> - We'll conduct a preliminary interview to get a rough understanding of your experience. (30 mins.)</li><li><strong>Step Three</strong>: <em>CEO Prelim Interview</em> - You'll have a short interview with our CEO covering questions about you, and your chosen career path. (30-45 mins.)</li><li><strong>Step Four: </strong><em>Work and Process interview</em> - You'll interview with several directors from across Planning Center so we can get a grasp of how you work across departments. (60 mins.)</li><li><strong>Step Five</strong>: <em>Marketing and Career Interview</em> - You'll interview with our CEO and the Director of People Operations. (60 mins.)</li><li><strong>Step Six</strong>: <em>Marketing Team Interview</em> - You'll have an interview with the team you'll be leading. (45 mins.)</li><li><strong>Step Seven</strong>: <em>Leadership Interview</em> - You'll have an interview with the Planning Center Leadership team (45-60 mins.)</li><li><strong>Step Eight</strong> - Pending all goes well, you'll be offered the position.</li></ul><div><br><em>* Research shows that while men apply to jobs when they meet ~60% of the criteria, women and those in underrepresented groups in tech, tend to apply only when they check every box. If you’re unsure if your experience qualifies strong competency, we’d still love to hear from you and see if you're a good fit!<br></em><br></div><div><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel four times each year to connect with the rest of the team (not during a pandemic)</li><li>A minimum of 5 years marketing experience</li><li>A minimum of 3 years leading a marketing team</li></ol><div><br><strong>Benefits</strong></div><div>We love our team. It’s one of the <a href="https://www.planningcenter.com/about"><strong>core pillars</strong></a> we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find <a href="https://www.planningcenter.com/careers"><strong>all our benefits here</strong></a>.<br><br></div><div><strong>Get paid:</strong> We pay in the top 10% of the New York City rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend. The annual salary range for this position is $170,000 – $215,000.<br><br></div><div><strong>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage.</div><div><strong><br>Get out:</strong> Paid Fridays off in the summer, every other Friday off the rest of the year, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a non-profit, and two weeks paid vacation a year increasing to three over time.</div>

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