<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.<br><br></div><div>The Customer Success Manager or as we like to call it at ACST, the Ministry Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the products and services they receive and to improve upon areas of dissatisfaction.<br><br></div><div>As a Ministry Success Manager, you'll oversee strategic, proactive account management and customer operations and help develop practices to ensure ACS Technologies' (ACST) ability to serve our customers at scale. You will be part of a team of professionals striving to drive customer success, increase the use of our solutions, help customers find value in their subscriptions, and ensure customer retention.<br><br></div><div>This position requires a driven and talented professional with strong proactive outreach capabilities, a collaborative work ethic, a self-starter with solid problem-solving skills, and a positive and professional demeanor.<br><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Understand unique needs and coordinate customer care for the Catholic Archdioceses, Dioceses, and Parishes in your Book of Business.</li><li>Proactive phone outreach to existing customers in your account list (Book of Business).&nbsp;</li><li>Identify cross and upsell opportunities for the sales team while maintaining the trusted advisor relationship with customers.</li><li>Document sales leads and opportunities to engage sales process for demos or purchase of add on products.&nbsp;</li><li>Perform Account Management responsibilities for a large number of accounts in your BoB.</li><li>Proactively works to help customers realize increasing value in the solutions they use, and to continually use them deeper, smarter, and more effectively.&nbsp;</li><li>Relentlessly improves client retention for ACST through the development and growth of personal, business, and ministry relationships with customers.</li><li>Provides a world-class customer experience and helps drive ongoing engagement strategies and dependencies on our product and services.&nbsp;</li><li>Serves as the voice of the customer internally, promoting continual improvement.</li><li>Drives customer satisfaction to support renewals.&nbsp;</li><li>Reports and improves key Ministry Success team metrics, company-wide.</li><li>Coordinates with internal stakeholders in supporting customer needs.</li><li>Helps cultivate customers as references and case studies and partners with other teams to continually improve their customer experience.</li><li>Recommends Ministry Success strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.</li><li>May be scheduled to serve in support of after-hours phone support rotation as required. This involves being on-call for customer support calls after hours and over weekends.</li></ul><div><br><strong>What We’re Looking For:</strong></div><ul><li>An understanding of metrics: know what drives your customer's ministry decisions and how it affects ACST partnership.</li><li>Must possess a deep understanding of the Customer Success process, and proactive customer management skills.</li><li>Must have experience working within or with Catholic church</li><li>Must possess a deep understanding of the Catholic faith, beliefs, terminology and unique aspects of their financial processes, tracking of sacrements, and other key processes.&nbsp;</li><li>Experience using Totango or similar Customer Success platforms.</li><li>Experience using Salesforce or similar Customer Relationship Management platform.</li><li>Experience working in a Software as a Service (SaaS) environment.</li><li>Experience working in ACST’s solutions is a strong plus.&nbsp;</li><li>Strong preference for candidates with Ministry Platform and Realm experience (either as end user, administrator or trainer/implementation consultant).</li><li>Experience assisting large complex customers deploying SaaS solutions.&nbsp;</li><li>Should possess a solid process-building mindset.</li><li>Ability to multi-task and balance competing priorities in daily work.</li><li>Project management experience, using tools and communications to manage large projects.</li><li>A passion for delivering customer satisfaction.</li><li>Excellent analytical, critical thinking, and problem-solving skills.</li><li>Proficiency in written and verbal English.</li></ul><div><br><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul><div><br>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Customer Success Manager - Catholic Focus

<div>The Senior Director, IT Strategy &amp; Architecture proactively and holistically helps guide the enterprise through transformation and optimization initiatives, supporting the formulation of future strategy. The Sr. Director’s scope of activities includes helping the organization achieve targeted business outcomes related to grow revenue, optimizing costs and mitigating risks. The position’s focus is to:</div><div>• Engage business and IT stakeholders, creating and building relationships</div><div>• Facilitate IT Strategy and Roadmaps based on business operating vision</div><div>• Communicate the value of enterprise architecture, and its portfolio of services</div><div>• Design and build an EA team oriented around internal management consulting</div><div>• Drive the evolution of the EA teams services and operating model</div><div>• Facilitate alignment between business and IT, and across the IT landscape</div><div>• Coach and mentor EA practitioners</div><div><br>This position will be responsible for defining the advisory process, EA process, and architecture governance, and for leading the integration of those processes with related business and IT functions.</div><div><br><strong>Essential Duties and Responsibilities:</strong><br><br><strong>Manage the EA Practice (30%)</strong></div><ul><li>Develop the EA Practice - Leads the development of a value proposition and execution of a communication and education plan for the enterprise architecture practice. Promotes the business value of EA as an enabler of strategy formulation, and as support for technology innovation.</li><li>Develop the EA Team - Ensures the core EA team works closely with extended EA team members across the organization. Recruits and develops the critical skills, competencies and career paths for the EA team members; in particular, building the business and behavioral competencies needed to support delivery of EA’s consulting services.</li><li>Design the EA Operating Mode - Determines the extent to which the EA program has decision-making (governance) and compliance (assurance) rights. Identifies organizational requirements for the resources, structures and cultural changes necessary to support agility and adaptability.</li></ul><div><br><strong>Formulate Strategy and Guide Execution (20%)</strong></div><ul><li>Work with Business and Leadership Stakeholders to Develop Strategy - Leads the analysis of business and operating models, market trends and the technology industry to determine their potential impact on the enterprise’s business strategy, direction and architecture.</li><li>Connect Strategy to Execution - Translates and executes business strategy to achieve the organization’s targeted business outcomes by leading the development of an implementation IT strategy and roadmap for the enterprise architecture.</li></ul><div><br><strong>Build and Maintain Relationships (25%)</strong></div><ul><li>Build the EA Value Proposition and Structure Business Engagement - Builds the EA practice to become an internal management consultancy, offering services and skills to support the development and execution of business strategy.</li></ul><div><br><strong>Orchestrate the Delivery of Business Outcomes (25%)</strong></div><ul><li>Bring Alignment Across Business and IT - Leads analysis of the business’ future-state capabilities and future (and current) IT environment to detect critical deficiencies and recommend solutions for improvement to drive the business toward its targeted outcomes.</li></ul><div><br><strong>Minimum qualifications:</strong></div><div>• Master’s or bachelor’s degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience.</div><div>• Ten or more years of business experience in strategic and operations planning and/or business analysis.</div><div>• Ten or more years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment.</div><div><br><strong>Requirements:</strong></div><div>• Knowledge of business ecosystems, SaaS, infrastructure as a service (IaaS), platform as a service (PaaS), service-oriented architecture (SOA), APIs, open data, microservices, event-driven IT and predictive analytics.</div><div>• Knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management.</div><div>• Familiarity with information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks.</div><div>• Understanding of existing, new and emerging technologies, and processing environments.</div><div>• Strong leadership skills with exceptional soft and interpersonal skills, including teamwork, facilitation and negotiation.</div><div>• Strong consulting skills such as targeted communications, engagement management, stakeholder management and business development.</div><div>• Knowledge of all components of enterprise architecture, business and IT principles and processes.</div><div>• Excellent analytical, planning and organizational skills.</div><div>• Excellent written, verbal, communication and presentation skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences.</div><div><br><strong>Preferred – in addition to the minimum:</strong></div><div>• Ready to think, behave and act in an innovative consulting manner to drive the organization’s digital business strategies.</div><div>• Comfortable, experienced and accomplished at working with business executives, and able to push back in a professional and diplomatic way.</div><div>• Highly innovative with aptitude for foresight, systems thinking and design thinking.</div><div>• Vendor- and technology-neutral — more interested in achieving targeted business outcomes than in personal preferences, or in vested personal preferences of other business and IT leaders.</div><div>• Experience in nonprofit organization</div><div>• Active support of HFHI Values:</div><ul><li><strong>Humility </strong>– We are part of something bigger than ourselves</li><li><strong>Courage</strong> – We do what’s right, even when it is difficult or unpopular</li><li><strong>Accountability</strong> – We take personal responsibility for Habitat’s mission</li></ul><div>• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation, and abuse safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.</div><div><br><strong>The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance.<br><br>For work locations in the US, The target hiring range for this position is $158,000k - $176,000. The salary range for this position is between $148,000 - $223,000 per year.</strong></div>

Senior Director, IT Strategy & Architecture

<div>Want to make a difference? Join an organization that has been transforming lives for over 40 years!<br><br></div><div>As a Christian non-profit, Prison Fellowship® trains and inspires churches and communities—inside and outside of prison—to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.<br><br></div><div>Prison Fellowship® is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.</div><div><br><strong>What we are looking for</strong>:<br>A driven and team focused leader who is in agreement with Prison Fellowship's Statement of Faith and Code of Conduct to manage our product management group.&nbsp;<br><br></div><div><strong>Expectations of this role:</strong></div><ul><li>Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions</li><li>Guide strategic, architectural, and technical design and implementation of custom Web Application technology projects</li><li>Validate IT project documentations and reports including training materials</li><li>Interact with internal and external contacts to ensure efficient completion of projects</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>5-7 years of experience in the field IT project or product management</li><li>Bachelor's degree in relevant field or equivalent combination of coursework and experience</li><li>Demonstrated complex IT system successful implementation experience</li><li>Cloud architectural skills, AWS preferred</li><li>Solid SQL Server and Salesforce experience</li><li>Ability to coach other product leaders and to manage tasks for developers and business analyst talent</li><li>Proven experience developing strategic system architecture plans</li><li>Demonstrated knowledge of data management, database design/analytics, Agile development methodology</li><li>Advanced communication, planning and organizational skills&nbsp;</li><li><em>This is a remote/work from home position with a minimum 5% travel component</em></li></ul><div><br><strong>What we offer</strong>:&nbsp;<br>A team oriented, mission driven, supportive environment with cutting edge technology solutions and tremendous opportunity for growth and development. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days), retirement account funding and much more!&nbsp;<br><br></div><div>Visit the employment page on our website to learn more about Prison Fellowship.<br><br></div><div>Check out our YouTube channel to see how Prison Fellowship is transforming lives!</div><div><br></div><div><strong>OUR STATEMENT OF FAITH<br></strong><br></div><div><strong>The Foundation of What We Believe<br></strong><br></div><div>As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God’s inspired word and the complete tenets of the Apostles’ Creed and the Nicene Creeds.<br><br></div><div>We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity; Father, Son, and Holy Spirit. We believe that Jesus Christ, God’s Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God’s authoritative and inspired Word, without error in all its teachings.<br><br></div><div><strong>How We Are Compelled to Live and to Act<br></strong><br></div><div>We believe that Christians, both individually and corporately, must submit to the Bible, as God’s authoritative, divine and inspired Word, in all matters of belief and conduct.<br><br></div><div><strong>How Our Mission and Our Approach is Shaped<br></strong><br></div><div>Prison Fellowship exists to bring glory to God and share His truth and love with those we serve, our employees, volunteers, and communities, according to scriptural truths.<br><br></div><div>Our Mission is to help restore those affected by crime and incarceration. This Mission is founded on the biblical conviction that all people are created in God's image and that no life is beyond God's reach.<br><br></div><div>Therefore, we believe that a restorative approach to prisoners, former prisoners, and all those affected by crime and incarceration reflects the God-given dignity and potential of every person and can help individual lives and communities flourish.<br><br></div><div><strong>What the Hope of Jesus Means for Others<br></strong><br></div><div>We believe that Jesus—Himself brought to trial, executed, buried, and brought to life again—offers hope, healing, and a new purpose for each life. He can make even the most broken people and situations affected by crime and incarceration whole again.<br><br></div><div><strong>What this Means for Communities<br></strong><br></div><div>Through an amazing awakening to new hope and life purpose available through Jesus, those who once broke the law are transformed and mobilized to serve their neighbors, replacing the cycle of crime with a cycle of renewal that restores entire communities. Because the Bible calls us to remember and visit those in prison, we believe that every Christian is compelled to contribute to this restorative cycle.</div>

IT Product Management, Senior Manager

<div><strong>Position Summary:</strong></div><div>The Principal Data Scientist is responsible for leading data strategy and cultivating a culture of data-driven decision-making throughout the organization. Collaborate with cross-functional teams to gather, analyze, and interpret complex data sets into clear, actionable insights, helping to shape crucial business initiatives and propelling the organization towards its strategic objectives.<br><br></div><div><strong>Essential Functions:</strong></div><ol><li>Spearhead the development and implementation of data strategy to unlock the full potential of data-driven decision-making across the organization.</li><li>Lead the design, development, and deployment of advanced analytical models and algorithms to solve complex business problems.</li><li>Collaborate closely with cross-functional teams to identify business objectives, define data requirements, and formulate effective data-driven solutions.</li><li>Gather, analyze, and interpret complex and diverse datasets from various sources, employing SQL, Snowflake, Alteryx, and Five Tran to ensure data integrity and accuracy.</li><li>Build and oversee ETL (Extract, Transform, Load) processes and data migration projects, including designing, developing, testing, and deploying robust data pipelines and workflows to ensure accurate and efficient migration of data across multiple systems.</li><li>Leverage the power of Tableau and other innovative visualization tools to create insightful, interactive dashboards and reports that facilitate data-driven insights and decision-making.</li><li>Apply machine learning techniques to build predictive models, classification algorithms, and recommend optimal business strategies.</li><li>Conduct thorough exploratory data analysis to discover meaningful patterns, trends, and anomalies, shedding light on critical business insights and opportunities.</li><li>Communicate findings and insights effectively to both technical and non-technical stakeholders through presentations and reports.</li><li>Collaborate closely with data engineers to ensure the availability, accuracy, and security of data infrastructure and storage solutions, including Blob Storage and cloud-based platforms.</li><li>Stay up to date with the latest industry trends, emerging technologies, and best practices in data science, data architecture, and analytics, applying them to enhance our data strategy and methodologies.</li><li>Mentor and guide junior data scientists in their professional growth and development.</li><li>Establish and implement policies for effective data management, ensuring privacy, security, and adherence to relevant ethical standards and regulations.</li><li>Advocate for a data-driven culture within the organization, driving the understanding, integration, and application of data science methodologies across different business units.</li><li>Engage with senior leadership and stakeholders to align data science initiatives with organizational goals and objectives, ensuring transparency and mutual understanding.</li><li>Develop and track Key Performance Indicators (KPIs) to measure effectiveness of projects and strategy.</li><li>Regularly review and maintain data systems and models to ensure their continued accuracy, efficiency, and relevancy.</li><li>Foster a culture of continuous learning and improvement within the data science team, regularly organizing team training and knowledge sharing sessions.</li><li>Ensure the robustness and reliability of data science code and systems through comprehensive testing strategies, including unit tests, regression tests, and validation against known benchmarks.</li></ol><div>&nbsp;</div><div><strong>Study or Knowledge or Experience:</strong></div><ul><li>Master’s degree or equivalent experience in Data Science, Computer Science, and Statistics.</li><li>Minimum of 10 years of experience in data science, data architecture, and analytics.</li><li>Proficiency in SQL and hands-on experience working with databases and data warehousing systems, with expertise in Snowflake.</li><li>Strong expertise in data manipulation, transformation, and integration using tools such as Alteryx and FiveTran.</li><li>Advanced proficiency in Tableau or similar visualization tools, enabling the creation of insightful and visually appealing dashboards and reports.</li><li>Extensive experience working with Salesforce and extracting meaningful insights from its data.</li><li>Familiarity with Blob Storage and cloud-based data storage solutions.</li><li>Solid understanding and practical application of machine learning techniques, including regression, clustering, classification, and recommendation systems.</li><li>Proficiency in Python or R for developing and deploying machine learning models.</li><li>Strong analytical, problem-solving, and critical thinking skills, with a strong attention to detail.</li><li>Excellent communication and presentation skills, with the ability to effectively convey complex concepts to technical and non-technical stakeholders.</li><li>Proven ability to lead and mentor a team of data scientists, fostering their growth and development.</li><li>Demonstrated experience in data strategy development and driving data-driven decision-making within an organization.</li><li>Knowledge of Agile methodologies and project management practices.</li><li>Strive to live a life consistent with Biblical principles, engaged with the Bible on a consistent basis and demonstrate continued growth and spiritual development.&nbsp;</li></ul><div>&nbsp;</div><div><strong>Internal Work Environment:</strong></div><div>Develops, maintains, and improves communication channels among various teams and departments to ensure effective flow of information throughout the organization. Facilitates cross-functional collaboration and teamwork. Handles sensitive situations or controversial issues with tact, discretion, and sensitivity. Exhibits excellent judgment regarding the appropriate content and timing of communications. Creates and delivers major presentations for company-wide meetings, board meetings, and other high-level gatherings.<br><br></div><div><strong>External Communication:</strong></div><div>Establishes and maintains communication with vendors, partners, and other external stakeholders. Understands their needs, expectations, and requirements to foster positive and productive relationships and model Biblical principles.<br><br></div><div><strong>Leadership Responsibility:</strong></div><div>Provides technical and thought leadership and expert guidance on appropriate statistical, machine learning, and data mining techniques to solve complex business problems. Shares knowledge and provide mentorship to junior data scientists and other team members, helping to uplift the overall data literacy and capability of the organization.<br><br></div><div><strong>Stewardship of Resources:</strong></div><div>Contribute to the budget planning process for data science initiatives, providing expert input on anticipated resources required for data acquisition, storage, analysis, as well as necessary tools and technologies. Offer insightful feedback to ensure cost-effectiveness and alignment with project goals.<br><br></div><div><strong>Miscellaneous:</strong></div><div>Our Daily Bread Ministries is a nondenominational nonprofit with staff and volunteers across the globe and resources distributed in 150 countries and in more than 50 languages. As a global ministry faithful to biblical principles, our commitment to diversity is reflected in our ministry's mission, vision, values, and ethos. Occasional domestic travel within the United States.</div>

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