About the Job

The Salesforce Marketing Cloud Specialist/Administrator is a full-time, exempt, remote position that is part of the Information Technology team and will play an important role in the ongoing adoption and improvement of the University's Salesforce Marketing Cloud environment.

The Salesforce Marketing Cloud Specialist/Administrator has responsibility to support the marketing automation operations through the administration of Colorado Christian University's Marketing Cloud environment and the continuous evolving Salesforce environment. In this role, problem-solving frequently requires analysis of moderately complex issues/problems and collaboration with the various business units engaging with the Salesforce platform.

About CCU

Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.

Colorado Christian University was founded in 1914. CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)

CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.

Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.

CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.

A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.

CCU offers more than 100 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.

What is most appealing about working at CCU?

Faith friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?
Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.
Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.

We’re looking for candidates who have:

Salesforce Marketing Cloud Administrator certification preferred.
Two or more years of experience with Salesforce Marketing Cloud Administration, Salesforce Service Cloud, or a similar system.
Two or more years of experience in higher education enterprise software support.
Excellent technical aptitude and proven ability to learn new systems.
Knowledge of HTML, Javascript, AMPscript, Cascading Style Sheets (CSS) and Structured Query Language (SQL) preferred.
Analytical and strong problem-solving skills, with an ability to think creatively and with attention to detail.
Excellent project management skills and a positive, encouraging attitude.
Ability to communicate effectively at all levels of the organization: orally and in writing.
Exemplary customer service through frequent communication, positive relations, and prompt support.
Ability to critically evaluate business requests from the underlying true needs of the organization.

Key Job Duties

Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Salesforce Marketing Cloud Administrator supports the mission of the University through the administration of Marketing Cloud resources to provide prospects and current students with outstanding engagement as they work to fulfill their educational goals.
Develop, document, and implement journeys utilizing Journey Builder and sync data between Salesforce Service/Sales Cloud and Marketing Cloud.
Function as an institutional expert on the Salesforce Marketing Cloud platform for various business units and departments. Coordinate the evaluation, scope, and completion of new development requests to meet CCU's unique business needs.
Work with the Communications & Creative Services team to create communication plans to support various departments.
Manage the totality of the Salesforce Marketing Cloud ecosystem from the implementation of new features to support of end-users to ensure high adoption levels of functionality and features.
Collaborate with internal and external stakeholders to gather, define, and document requirements for program enhancements and system changes.
Use ticketing system to record, classify, and resolve client incidents and service requests. Provide application users with technical support where needed.
Build and manage data extensions and audience segmentation; track email performance and develop dashboards and reports to support data-driven decision-making.
Seek opportunities for automation and improvement of current processes, resulting in efficiencies. Stay current on Salesforce Marketing Cloud releases and evaluate new features as they are deployed, and maintain strong knowledge of best practices. Gather and analyze business requirements for changes and enhancements.
Plan ahead for upgrades, seasonal releases, and long-term projects.
Support user adoption, deliver training, and help maximize the platform’s value to the organization.
Complete other duties as assigned.

Work Environment

While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You will be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.

What we offer our employees:

We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.

Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $65,000 - $80,000 annually. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.

Spiritual Requirements

Committed follower of Jesus Christ, who believes there is no salvation apart from faith in his atonement on the cross, by grace alone becoming "born again" thus beginning a personal relationship with Christ, the Son of God.
Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace. Must have a strong sense of calling to the ministry of Colorado Christian University.
Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church. Knowledgeable about the Word of God and passionate about Christian education.
Must be a traditional evangelical Christian whose lifestyle is in consonance with sound Christian principles, is compatible with CCU’s Statement of Faith, and is in agreement with the Strategic Priorities promulgated by the University.

Review of applications will continue until the position is filled. Colorado Christian University does not discriminate on the basis of race, color, national origin, ethnicity, ancestry, sex, age, physical or mental disability, military or veteran status. CCU is committed to an environment free from discrimination and harassment and calls on every member of the university community to be vigilant in deterring and reporting all violations. CCU does reserve the right to exercise preference on the basis of religion in all of its employment practices. All employees who work at CCU must demonstrate a spiritual testimony consistent with our evangelical mission and follow our lifestyle expectations.

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