<h3>The Role</h3><div>Cloverleaf transforms how teams understand themselves and each other <strong>— and customer success is where that impact grows. </strong>As a Customer Success Manager, you’ll serve as a <strong>strategic partner to HR, Learning &amp; Development, and People leaders</strong>, helping them deeply embed Cloverleaf into their most important talent initiatives and business processes.<br><br></div><div><em>Because this role spans enterprise, mid-market, and coach/partner accounts, we’re seeking someone with </em><strong><em>3–5 years of B2B SaaS customer success or account management experience </em></strong><em>who can own the strategic customer journey focusing on adoption and expansion, and operate with confidence across diverse customer environments.<br></em><br></div><div>This is far more than a relationship management role. You’ll think like a consultant and approach every account with a <strong>land-and-expand mindset</strong>; driving the kind of deep, durable adoption that naturally opens doors to new use cases, new stakeholder groups, and revenue growth.<br><br></div><h3><strong>What You'll Do</strong></h3><div>You’ll be the trusted strategic advisor helping customers get maximum value from Cloverleaf — and grow their partnership over time.<br><br></div><ul><li><strong>Own a diverse book of business </strong>across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle</li><li><strong>Build deep, multi-threaded relationships </strong>with HR leaders, L&amp;D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges</li><li><strong>Act as a strategic consultant </strong>who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies</li><li><strong>Develop and execute tailored success plans </strong>anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more</li><li><strong>Drive land-and-expand growth </strong>within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives</li><li><strong>Proactively identify expansion opportunities </strong>by connecting evolving customer needs to additional Cloverleaf use cases, positioning the platform as an integral part of the customer’s people strategy, not a standalone tool</li><li><strong>Monitor customer health metrics and usage data </strong>to identify risk signals and growth opportunities, using AI-powered tools and data-driven insights to prioritize outreach and deliver timely interventions</li><li><strong>Lead strategic business reviews and executive check-ins </strong>that go beyond usage reporting to demonstrate tangible business impact, surface recommendations, and plant seeds for expansion</li><li><strong>Collaborate cross-functionally </strong>with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap</li><li><strong>Track and report on key CS metrics </strong>including Net Revenue Retention, logo retention, NPS, adoption milestones, and health scores — using data to drive strategy and demonstrate impact</li></ul><div><br></div><h3>Who You Are</h3><div>You’re consultative, curious, and energized by helping customers succeed. You can zoom out to understand a customer’s business strategy and zoom in to solve the adoption challenge in front of you. You love building relationships, connecting the dots, and making a real difference in how organizations develop their people.<br><br></div><div>You’ll thrive in this role if you:<br><br></div><ul><li>Think and communicate like a strategic partner and can influence stakeholders from end users to C-suite executives</li><li>Are naturally consultative and ask thoughtful questions that uncover what customers actually need to succeed</li><li>Get energized by connecting business problems to platform solutions and articulating the <em>why</em> behind every recommendation</li><li>Stay calm and adaptable when priorities shift (they will!), and know how to keep accounts on track through ambiguity</li><li>Love using data, AI tools, and automation to work smarter and deliver more proactive, personalized outreach at scale</li><li>Work well across teams and communicate clearly whether you’re presenting in an executive QBR or collaborating with Product on a feature request</li></ul><div><br></div><h3>What You Bring</h3><div><strong><br>Required</strong></div><ul><li>3–5 years of experience in <strong>Customer Success, Account Management, or a strategic client-facing role </strong>within B2B SaaS</li><li>Demonstrated ability to <strong>manage and grow a portfolio of accounts </strong>with a land-and-expand approach owning renewals, identifying expansion opportunities, and driving revenue growth</li><li>Track record operating as a strategic partner with strong <strong>consultative and strategic thinking skills</strong>, with the ability to understand a customer’s business landscape and influence stakeholders at all levels</li><li>Outstanding <strong>written and verbal communication skills</strong>, with a confident customer-facing presence in business reviews, executive conversations, and cross-functional sessions</li><li>Ability to interpret and act on <strong>customer health data, usage analytics, and AI-driven insights </strong>(e.g., predictive churn signals, engagement scoring) to drive proactive account strategies</li><li>Experience guiding customers through <strong>organizational change</strong>, including stakeholder alignment, user adoption strategies, and embedding new tools into established workflows</li><li>Comfort operating in a <strong>fast-paced startup environment </strong>where resourcefulness, adaptability, and ownership are essential</li></ul><div><strong><br>Preferred</strong></div><ul><li>Experience in a <strong>SaaS startup environment</strong>, with familiarity with the pace, ambiguity, and opportunity of high-growth companies</li><li>Background in or deep familiarity with <strong>Human Resources, Talent Development, Learning &amp; Development, or Organizational Development</strong></li><li>Experience with <strong>behavioral assessments or personality frameworks </strong>(e.g., DISC, Enneagram, CliftonStrengths, 16-Types) or coaching methodologies</li><li>Experience with <strong>Customer Success Platforms </strong>(e.g., Vitally, ClientSuccess, Gainsight, ChurnZero) and CRM tools (Salesforce, HubSpot)</li><li>Exposure to <strong>AI applications in customer experience</strong>, including predictive analytics, automated engagement tools, or AI copilots</li><li>Experience using <strong>data visualization or BI tools </strong>(e.g., Looker, Tableau, Sigma, Omni) to communicate customer outcomes and portfolio health</li></ul><div><br></div><h3>Success in this Role</h3><ul><li><strong>Cloverleaf is embedded into customers’ core people processes,</strong> not treated as an add-on, resulting in deep, durable adoption that naturally creates expansion opportunities.</li><li><strong>Accounts consistently grow over time through a land-and-expand motion:</strong> initial deployments expand into new departments, use cases, and stakeholder groups, directly contributing to revenue growth.</li><li><strong>Customers can clearly articulate how Cloverleaf contributes to their business outcomes</strong> whether that’s improved team performance, stronger leadership pipelines, faster onboarding, or higher engagement scores.</li><li><strong>Net Revenue Retention and logo retention targets are met or exceeded quarter over quarter,</strong> with expansion revenue driven by adoption-led growth rather than transactional upsells.</li><li><strong>Customers are engaged advocates</strong> who participate in case studies, referrals, and community activities because they see Cloverleaf as a true strategic partner.</li><li><strong>Customer health scores improve across the portfolio,</strong> with proactive interventions reducing churn risk before it escalates.</li><li><strong>Cross-functional collaboration is seamless,</strong> with clear feedback loops between CS, Product, Sales, and Implementation that improve the overall customer journey and inform product strategy</li></ul><div><br></div><h3>How We Unleash You to Do Your Best Work</h3><ul><li>Flexible PTO and work schedule - with a minimum of 2 full weeks off per year</li><li><em>Company paid</em> full benefits, including medical, dental, vision, life insurance, and more!</li><li>Recognition rewards and monthly stipend for wellness, technology, pet care, or student loans</li><li>Macbook and home-office set-up stipend</li><li>401k benefits including a match with immediate vesting</li><li>Truly values-driven team (ask us about it!)</li></ul><div><br><br></div><h3>Who We Are</h3><div>Cloverleaf connects siloed HR data and team collaboration tools to deliver personalized, actionable development at scale. Built on validated assessments like DISC, Enneagram, CliftonStrengths, and 16 Types, plus real-time insights, it strengthens team alignment, communication, and performance for over 30,000 teams worldwide.<br><br></div><div><strong><em>Cloverleaf is on a mission to unleash people to do their best work.&nbsp;<br></em></strong><br></div><div><em>We believe that people should be passionate and engaged with the work that they are doing, starting with our own team.</em></div>

Customer Success Manager

<div>GMO Global Media Outreach harnesses the power of digital technology to spread the Gospel around the globe. Through advanced data-driven strategies, we connect with millions, fostering their spiritual growth in Christ. We aim to offer every person on Earth the chance to discover Jesus via various digital channels, creating a faith-based community that unites volunteers with individuals worldwide seeking spiritual enlightenment.<br><br></div><div>We are seeking a skilled and mission-driven Data Scientist to join our growing team. This role is pivotal in helping us understand, engage with, and support people at every stage of their spiritual journey. As a <strong>Data Science &amp; Analytics Director </strong>at Global Media Outreach, you’ll apply statistical modeling, machine learning, and data mining techniques to generate insights that inform outreach strategies, measure spiritual engagement, and optimize impact. You’ll work closely with stakeholders across the organization to ensure data is used to advance our mission effectively and responsibly.<br><br></div><div><strong>Key Responsibilities:<br></strong>This role will provide leadership to the Data Science &amp; Analytics team and foster cross-functional collaboration (including engineering, product, etc.) to align data initiatives with broader business objectives. This role reports to the Chief Technology Officer and works closely with the Director of Engineering and Sr. Director of Solutions as part of the Technology Solutions leadership team.&nbsp;<br><br></div><div><em>Modeling, Metrics &amp; Analysis:</em></div><ul><li>Design and implement machine learning models to classify contacts, predict user engagement, and identify behavioral trends.</li><li>Develop and refine metrics to quantify spiritual growth and content effectiveness.</li><li>Analyze large datasets to extract insights that inform strategic decisions, campaign performance, and digital outreach strategies.</li></ul><div><br><em>Experimentation &amp; Optimization:</em></div><ul><li>Design and evaluate A/B tests, multivariate experiments, and causal analyses to test hypotheses and optimize messaging, user flows, and engagement pathways.</li><li>Leverage data insights to assess the efficacy of product enhancements, content approaches, and operational workflows. This analysis will inform solution development and drive continuous improvement.</li></ul><div><br><em>Data Engineering Collaboration:</em></div><ul><li>Partner with the Director of Engineering to source, clean, and prepare structured and unstructured data for analysis and model deployment.</li><li>Contribute to refining data pipelines and support the execution of scalable models in production environments.</li></ul><div><br><em>Communication &amp; Visualization:</em></div><ul><li>Communicate complex data insights to stakeholders at all levels through clear narratives and effective data visualizations, enabling data‑driven decision‑making across the organization.</li><li>Create compelling dashboards, reports, and visualizations to communicate trends and recommendations to internal stakeholders and leadership.&nbsp;</li></ul><div><br>Research &amp; Innovation:</div><ul><li>Stay informed on trends in data science, machine learning, and AI—especially those applicable to digital engagement and nonprofit work.</li><li>Explore emerging technology trends such as NLP, recommender systems, and responsible AI to inform future innovation.</li></ul><div>&nbsp;</div><div><strong>Skill Requirements:</strong></div><ul><li>Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Applied Mathematics, or a related field.</li><li>5–7 years in data science/analytics with leadership experience.</li><li>Proficiency in Python or R and experience with relevant libraries (e.g., pandas, scikit-learn, TensorFlow, caret).</li><li>Strong SQL skills and experience working with relational databases and data warehouses.</li><li>Demonstrated experience with supervised and unsupervised learning techniques.</li><li>Strong grasp of experimental design, hypothesis testing, and statistical inference.</li><li>Excellent communication and visualization skills, with the ability to explain complex models to non-technical stakeholders.</li><li>Experience deploying models and working with data in production environments.</li></ul><div><br><strong>Bonus Skills:</strong></div><ul><li>Experience in digital engagement, donor analytics, or non-profit impact measurement.</li><li>Familiarity with cloud platforms such as AWS or Google Cloud Platform.</li><li>Exposure to NLP and chatbot-related applications.</li><li>Proficiency in data visualization tools such as Tableau, Power BI, or Looker.</li><li>Understanding of data ethics and responsible AI practices.</li></ul><div>&nbsp;</div><div><strong>Additional Requirements</strong></div><ul><li>This position is fully remote.</li><li>Only U.S.-based applicants will be considered.</li><li>Applicants must be authorized to work in the U.S.</li><li>Alignment with our Statement of Faith is required.</li></ul><div>&nbsp;</div><div><strong>To Apply<br></strong>If you have a passion for using your skills for Gospel purposes, we encourage you to apply. Please submit your <strong>resume</strong> and a <strong>cover letter below. </strong>Your cover letter should detail your interest in joining Global Media Outreach and highlight your experience and skills.<br><br></div><div>Join us in our mission to make a significant global impact through innovative digital means, spreading the gospel and connecting people with the message of Jesus Christ!</div>

Data Science & Analytics Director

<div>Life.Church wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That's how we’re able to make a difference, and it's the driving force behind everything we do. The Data Analyst is primarily responsible for partnering with ministry and operational leaders across Life.Church to transform data into strategic insights. This role delivers deep analytical insights, balanced perspectives, and clear recommendations that create confidence in decision-making at the tactical, operational, and strategic levels.</div><div><br></div><div>The Data Analyst builds technical proficiency, analytical rigor, and fosters stakeholder collaboration to execute independent analytical projects, support strategic framing, and partner with stakeholders effectively. The Data Analyst provides data solutions that equip teams and ministries to further Life.Church’s mission and to reach people for Christ.</div><div><br></div><div>At Life.Church, we exist to lead people to become fully devoted followers of Christ. It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity.&nbsp; It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.&nbsp;</div><div><br></div><div>The Finance Team partners with the organization to facilitate the financial reporting needs of Life.Church, including payroll, accounts payable, giving operations, accounting, forecasting, and data analytics. We equip the organization with the tools needed to plan for, understand, and steward the resources God has provided for our ministry.<br><br></div><h3>What You’ll Do</h3><ul><li>Guide analytics beyond presentation to clarify trends, tradeoffs, and implications for action.</li><li>Create tools and dashboards that present data in a clear and compelling way with consistent definitions.</li><li>Conduct comprehensive cross-functional data analysis to uncover trends and insights.</li><li>Build and maintain analytical tools that support recurring ministry processes (forecasting, health metrics, performance tracking).</li><li>Design, enhance, and optimize Tableau dashboards and visualizations, collaborating with data engineers on underlying data structure improvements as needed.</li><li>Translate analytics projects into clear technical requirements.</li><li>Lead discovery conversations with stakeholders at various levels to seek understanding, develop solutions, and identify areas of analytical exploration.</li><li>Partner with leaders to design analytical deliverables (dashboards, reports, frameworks) that address recurring strategic questions and support ongoing decision-making.</li><li>Collaborate on long-term and short-term forecast development across several domains.</li><li>Collaborate with internal and external teams on data initiatives, integrations, and other system focused needs.</li></ul><div><br></div><h3>Skills Needed to Succeed</h3><ul><li>Excellent verbal, written, and interpersonal communication skills to clearly explain complicated processes and foster partnerships.</li><li>Ability to clearly explain complex analyses in concise, accessible ways.</li><li>Frame cross-functional analysis strategically and deliver actionable insights.</li><li>Maintain a systematic and organized approach to completing assignments accurately, thoroughly, and timely.</li><li>Ability to translate analytics projects into technical requirements.</li><li>Self-motivated with ability to take initiative, make independent decisions, and problem-solve.</li><li>Ability to collaborate in team environment and work independently.</li><li>Bachelor's degree in Data Analytics, Data Science, or related quantitative field.</li><li>1-3 years of experience in financial planning, data analysis or business intelligence or demonstrated technical proficiency in SQL, Tableau, and/or data visualization tools.</li></ul>

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