<div><strong>Summary</strong></div><div>To serve the members of Redeem Healthshare by being responsible for the underlying HubSpot architecture that the ministry relies upon by implementing and optimizing technical solutions within the HubSpot platform. Key responsibilities include developing and customizing HubSpot applications, managing data integrity and migration, troubleshooting technical issues, integrating HubSpot with other systems, and providing training and support to end-users. The role involves collaborating with cross-functional teams, staying updated on HubSpot features and best practices, and driving continuous improvement in HubSpot configurations to meet ministry goals.<br><strong><br>Competencies</strong></div><ul><li>Acting with Integrity, Empathy, and Compassion</li><li>Collaborating with Others</li><li>Neighbor Focus</li><li>Pursuing Excellence</li><li>Application Support</li><li>Business Analysis</li><li>System Design</li><li>Systems Integration</li><li>Attention to Detail</li><li>Digital Literacy</li><li>Thinking Strategically</li><li>Application Development and Maintenance</li></ul><div><br></div><div><strong>Key Responsibilities</strong></div><ul><li>Develop and customize HubSpot applications, workflows, and integrations to meet ministry requirements.</li><li>Manage data migration and ensure data integrity within HubSpot.</li><li>Collaborate with cross-functional teams to design and implement automation processes.</li><li>Troubleshoot technical issues within HubSpot and provide solutions.</li><li>Provide technical expertise and support to end-users on best practices for using HubSpot.</li><li>Stay current on HubSpot updates, features, and best practices to provide recommendations for improvements.</li><li>Integrate HubSpot with other systems and platforms to streamline workflows and optimize performance.</li><li>Conduct regular audits of HubSpot configurations and processes to identify areas for optimization and improvement.</li><li>Collaborate with marketing and sales teams to understand their goals and objectives, and designing technical solutions within HubSpot to support them.</li><li>Lead training sessions and workshops for internal teams on how to effectively use HubSpot tools and features.</li><li>Keep abreast of industry trends and best practices in inbound marketing, sales automation, and CRM to continuously enhance the organization's HubSpot implementation.</li><li>Work with third-party vendors and developers to integrate external tools and applications with HubSpot for enhanced functionality.</li><li>Participate in strategic planning sessions to align HubSpot configurations with overall business objectives and growth initiatives.</li><li>Design and implement robust, scalable architectures for new features and functionalities, considering performance, reliability, and maintainability.</li><li>Build the server-side logic, data processing pipelines, and APIs for HubSpot features.</li><li>Develop a system for Auto-assignment of tickets based on priority, specialists availability, or expertise.</li><li>Configure bots to resolve common queries before routing to specialists.</li><li>Automate SLA tracking to ensure timely responses.</li><li>Create a storage system to store all member interactions (emails, calls, chat, tickets) in one place.</li><li>Provide specialists full context on past interactions to speed up resolutions when referencing customer history.</li><li>Reduce tickets by providing helpful articles with an AI-powered knowledge base.</li><li>Ensure HubSpot users can find answers easily with search optimization.</li><li>Allow members to track tickets and access support resources.</li><li>Manage all service channels from one dashboard (Email, Chat, Phone integration)</li><li>Setup monitoring and responses to inquiries from social media platforms.</li><li>Setup dashboards to track member care specialists performance, ticket volume, and resolution time.</li><li>Setup customer satisfaction analytics (CSAT) &amp; (NPS)</li><li>Identify recurring issues to improve service quality.</li><li>Identify and improve team collaboration on support emails.</li><li>Setup and configure playbooks to ensure consistent and efficient standard responses.</li><li>Synchronize customer data through sales and marketing data to provide seamless service experience.</li><li>Automate follow-ups for feedback collections utilizing surveys and reviews.</li><li>Utilize AI to analyze sentiment and improve service quality.</li><li>Regularly optimize workflows based on performance data.</li></ul><div><strong><br>Qualifications and Experience</strong></div><ul><li>Four-year degree from an accredited university or the equivalent combination of education and experience.</li><li>Proven experience working with HubSpot (5+ years)</li><li>Experience developing custom solutions within HubSpot using workflows, custom objects, and integrations.</li><li>Excellent communication and collaboration skills to work effectively with cross-functional teams.</li><li>Proficient in programming languages like JavaScript, Python, Java, and frameworks like React, Angular, or similar, depending on the specific team and product area.</li><li>Problem-solving skills and attention to detail to troubleshoot and resolve issues in HubSpot.</li><li>HubSpot CMS for Developers</li><li>HubSpot API Integration Certification</li><li>HubSpot Design Certification</li><li>HubSpot CRM API Certification</li><li>custom solutions or custom objects or APIs or integrations or HTML or CSS or JavaScript or HubSpot templates</li><li>A deep understanding of the HubSpot platform, including its features, tools, and functionality. This includes familiarity with HubSpot CRM, marketing automation, workflows, email marketing, lead scoring, and reporting.</li><li>Ability to develop custom solutions within HubSpot using its features such as workflows, custom objects, APIs, and integrations. Knowledge of HTML, CSS, JavaScript, and other technical skills may be required for customizing HubSpot templates and modules.</li><li>Strong problem-solving skills to troubleshoot issues, resolve technical challenges, and optimize workflows within HubSpot. Being able to identify and address issues efficiently is important for maintaining smooth operations.</li><li>Excellent communication skills to work effectively with cross-functional teams, including marketing, sales, and IT departments. The ability to clearly communicate technical concepts to non-technical team members is crucial for successful collaboration</li><li>A willingness to stay updated on HubSpot best practices, new features, and industry trends. Continuous learning and professional development are important for ensuring that your skills remain relevant and up-to-date in the rapidly evolving field of marketing technology.</li></ul><div>&nbsp;<strong><br>Additional Information</strong></div><ul><li>Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.</li><li>Staff will observe safety principles while performing the duties of the position.</li><li>Staff may be required to travel and have a valid driver’s license.</li><li>May need to lift and move items up to 35 lbs on occasion.</li><li>This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.</li><li>Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.</li></ul><div>&nbsp;</div><div><strong>Pay Range: $87,900-$135,300.</strong> <em>Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education.&nbsp;</em></div><div><br>Benefits Include:​</div><ul><li>Performance-based incentive pay​</li><li>SMI Membership with monthly healthcare bonus​</li><li>Health Insurance: MEC plan with employer HSA contribution​</li><li>401K Retirement plan with employer contribution​</li><li>Life Insurance ​</li><li>Short-term disability​</li><li>Dependent Care Flexible Spending Account​</li><li>Time Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days + 80 hours accrued for 48 weeks)​</li><li>Health club or home workout benefits for participating staff​</li><li>Formal staff development and leadership training​</li><li>Spiritual support and counseling through our staff support office​</li><li>Repeatedly certified as a Best Christian Workplace</li></ul><div><br></div><div><strong>About Company</strong></div><div>Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.<br><br></div><div>From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.</div>

HubSpot Engineer

<div><strong>PURPOSE AND SUMMARY:<br></strong>The Software Engineer III focuses on frontend development and spearheads the creation and implementation of user interface components using React for web applications, React Native for mobile apps, and associated technologies for desktop applications. The role requires a robust understanding of front-end technologies, proficiency in React, React Native, and associated technologies, and a strong drive to produce scalable, top-tier solutions. This role also requires collaboration with cross-functional teams that will ensure the delivery of seamless, user-centric experiences.<br><br><strong>QUALIFICATIONS:</strong></div><ul><li>Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related field.</li><li>4-6 years of software development experience in roles of increasing responsibility and/or complexity.</li><li>Experience with, or understanding of, a tech startup culture.</li><li>Strong technical background in full-stack development, with expertise in</li><li>React, React Native, and mobile development.</li><li>In-depth knowledge of AWS cloud services (Lambda, EventBridge, API Gateway, S3) and serverless architecture principles.</li><li>Deep understanding of and experience with UI/UX design principles and collaboration with design teams.</li><li>Experience with Lumigo or similar tools for serverless observability.</li><li>Agile/Scrum/Kanban methodology experience.</li><li>Proficiency in using GitHub for version control and team collaboration:</li><li>Proficiency with additional front-end frameworks/libraries like Vue.js, Angular, Meteor.</li><li>Proficiency with Python, Node.js, and AWS: Proficiency with CI/CD pipelines and build tools, such as Github actions.</li><li>Proficiency with performance optimization techniques for web, mobile, and desktop applications.</li><li>Strong problem-solving skills and the ability to make decisions in a fastpaced environment.</li><li>Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and not-technical stakeholders.</li><li>Understands<strong> </strong>church activities and outreach endeavors to the local community</li><li>Understands Judeo-Christian values within the church community</li><li>Has an awareness of, or affiliation with, local church involvement</li></ul><div><br><strong>REPORTING RELATIONSHIPS:</strong></div><ul><li>Reports directly to the Software Development Manager</li><li>Has no supervisory responsibilities</li></ul><div><br><strong>RESPONSIBILITIES:</strong></div><ul><li>Develops and maintains user-facing features utilizing React for web, React Native for mobile, and associated technologies.</li><li>Utilizes JavaScript, HTML5, and CSS3 to craft responsive and intuitive user interfaces.</li><li>Implements state management for complex application states.</li><li>Integrates with RESTful APIs, GraphQL, Firebase/Firestore, MongoDB,</li><li>PostgreSQL, and other databases for efficient data retrieval and manipulation.</li><li>Collaborates closely with design teams to facilitate the successful translation of UI/UX designs into functional interfaces.</li><li>Optimizes application components for maximum performance across diverse devices and platforms.</li><li>Writes clean, efficient, and maintainable code while adhering to coding standards and best practices.</li><li>Conducts comprehensive testing and debugging to maintain high-quality, bug-free code.</li><li>Works with version control systems like Git for collaborative development.</li><li>Targets public clouds such as Amazon Web Services as for end state production deployments.</li><li>Attends meetings as requested.</li></ul><div><br><strong>ACCOUNTABILITIES:<br></strong>All responsibilities are to be performed in a timely, efficient, effective,<br>accurate, appropriate, and professional manner.<br><br><strong>APPLICATION REQUIREMENTS:</strong></div><ul><li>Please provide personal resume, including comprehensive experience and proficiency in qualifications referenced above</li><li>Please provide any code repo links or projects that showcase your skills in building UIs that can be reviewed</li></ul><div><strong><br>COMPANY OVERVIEW:<br></strong>VisitorReach is a faith-based organization whose mission is to empower churches to effortlessly connect with newcomers and spiritual seekers in their local communities. Using cutting-edge technology, we strive to facilitate meaningful 1:1 conversations, nurture connections, and contribute to the growth of vibrant, spiritually rich communities.</div>

Software Engineer III

<div><strong>DESCRIPTION</strong><br>The Full Stack Developer reports to the Associate Director of Media and Technology, and is largely<br>responsible for development and maintenance of Pure Desire websites and apps. The Full Stack<br>Developer will work collaboratively with other team members to ensure that our web assets are<br>optimized for user experience and performance. This position is central to producing web<br>experiences to help men, women, and churches find recovery and healing.<br><br><strong>QUALIFICATIONS</strong></div><ul><li>Proven experience as a Full Stack Developer or similar role</li><li>Experience developing applications across devices and platforms</li><li>Familiarity with common stacks</li><li>Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React)</li><li>Knowledge of multiple back-end languages (e.g. C#, Python, PHP) and JavaScript frameworks (e.g. Node.js)</li><li>Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), UI/UX design</li><li>Comfortable working independently and as part of a team</li><li>Efficient time management skills; able to adhere to tight deadlines</li><li>Strong attention to detail</li></ul><div><br><strong>PREFERRED QUALIFICATIONS<br></strong>Bachelor's degree in Computer Science or related field. Boot Camp graduate certificates will be<br>considered if from a reputable program and accompanied by sufficient work experience.<br>At least 5 years experience in Full Stack Development.<br><br><strong>RESPONSIBILITIES</strong></div><ul><li>Work with development teams to ideate software solutions</li><li>Design client-side and server-side architecture</li><li>Build the front-end of applications through appealing visual design</li><li>Develop and manage well-functioning databases and applications</li><li>Write effective APIs</li><li>Test software to ensure responsiveness and efficiency</li><li>Troubleshoot, debug, and upgrade software</li><li>Create security and data protection settings</li><li>Build features and applications with a mobile responsive design</li><li>Write technical documentation</li><li>Additional duties as assigned by the Marketing &amp; Communications Director</li></ul>

Full Stack Developer

<div>The Full Stack Developer reports to the Marketing &amp; Communications Director and is largely responsible for development and maintenance of Pure Desire websites and apps. The Full Stack Developer will work collaboratively with other team members to ensure that our web assets are optimized for user experience and performance. This position is central to producing web experiences to help men, women, and churches find recovery and healing.<br><br><strong>QUALIFICATIONS</strong></div><ul><li>Proven experience as a Full Stack Developer or similar role</li><li>Experience developing applications across devices and platforms</li><li>Familiarity with common stacks</li><li>Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React)</li><li>Knowledge of multiple back-end languages (e.g. C#, Python, PHP) and JavaScript frameworks (e.g. Node.js)</li><li>Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design</li><li>Comfortable working independently and as part of a team</li><li>Efficient time management skills; able to adhere to tight deadlines</li><li>Strong attention to detail</li></ul><div><br><strong>PREFERRED QUALIFICATIONS</strong></div><ul><li>Bachelor's degree in Computer Science or related field. Boot Camp graduate certificates will be considered if from a reputable program and accompanied by sufficient work experience.</li><li>At least 2 years experience in Full Stack Development.</li></ul><div><br>RESPONSIBILITIES</div><ul><li>Work with development teams to ideate software solutions</li><li>Design client-side and server-side architecture</li><li>Build the front-end of applications through appealing visual design</li><li>Develop and manage well-functioning databases and applications</li><li>Write effective APIs</li><li>Test software to ensure responsiveness and efficiency</li><li>Troubleshoot, debug, and upgrade software</li><li>Create security and data protection settings</li><li>Build features and applications with a mobile responsive design</li><li>Write technical documentation</li><li>Additional duties as assigned by the Marketing &amp; Communications Director(s)</li></ul>

<div><strong>HOW YOU WILL IMPACT THE BIG PICTURE:</strong></div><div>As an EWTN Full Stack Developer, you will be responsible for EWTN’s frontend and backend development for its various sites and web applications ensuring seamless integration and efficient performance across the entire software stack.<br><br></div><div><strong>WHAT YOU WILL DO:</strong></div><ul><li>You will collaborate with cross-functional teams, including designers and other internal and external developers, to understand project requirements and translate them into technical specifications.</li><li>You will develop user-friendly, responsive web applications using the latest frontend technologies such as HTML5, CSS3, JavaScript, and modern frameworks like React, Angular, or Vue.js.</li><li>You will implement robust, scalable backend solutions using server-side technologies like Ruby/Rails, Node.js, Next.js, Python.</li><li>You will design and optimize database schemas, ensuring efficient data storage and retrieval.</li><li>You will create and consume RESTful APIs to integrate frontend and backend systems.</li><li>You will conduct thorough testing and debugging to ensure the quality and performance of applications; collaborate with the DevOps team to ensure smooth deployment and continuous integration of applications.</li><li>You will perform code reviews and provide constructive feedback to maintain code quality and adherence to best practices.</li><li>You will assist in troubleshooting and resolving technical issues in production environments.</li></ul><div><br><strong>ABOUT YOU:</strong></div><ul><li>You have proven experience as a Full Stack Developer or similar role, with a solid understanding of web development technologies and frameworks and a solid portfolio of completed projects.</li><li>You are extremely proficient in frontend technologies such as HTML5, CSS3, JavaScript, and popular frameworks/libraries like React, Angular, or Vue.js), and responsive design principles.</li><li>You possess strong back-end development skills with solid understanding of server-side technologies such as Ruby/Rails, Node.js, Python, or Next.js.</li><li>You have experience with database systems like MySQL, PostgreSQL, MongoDB, or similar.</li><li>You have experience with version control systems (in particular, Git).</li><li>You are familiar with agile development methodologies.</li><li>Knowledge of software testing and debugging techniques to ensure high-quality code and experience with testing frameworks.</li><li>You are able to work independently and as part of a team, with excellent communication, collaboration and problem-solving skills to effectively communicate complex ideas and technical concepts.</li><li>You are able to work in a fast-paced, collaborative environment.</li><li>Practicing Catholic with an understanding of the faith and EWTN’s mission is preferred.</li></ul><div><br><strong>WHAT YOU’LL LOVE ABOUT WORKING HERE:</strong></div><ul><li>We offer a career with purpose! Apply your God-given talents, knowing your contributions help advance EWTN’s mission of sharing the Gospel with the world.</li><li>Family-oriented working environment. We value the importance of work/life balance, and welcome you as an EWTN family member, not just an employee.</li><li>Worship at work! Freedom to participate in daily Mass, Adoration, and prayer throughout your workday.</li><li>Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life/Disability insurance and Retirement Savings Plan.</li><li>11 Paid Holidays and generous Paid Time Off program.</li><li>Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic Distance University.</li><li>Potential for flexible hours and telecommuting may be possible dependent upon the position and department needs.</li><li>Ability to learn alongside legacy employees while bringing new ideas to the growing team!</li></ul>

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