<div><strong>Summary</strong></div><div>To serve the members of Samaritan Ministries International (SMI) by supporting software delivery through designing, implementing, and optimization of development tooling, deployment systems, application environments, and system health.<br><br></div><div><strong>Competencies</strong></div><ul><li>Application Development and Maintenance</li><li>Infrastructure</li><li>Architecture</li><li>System Design</li><li>Cyber Security</li><li>Quality Management and Assurance</li><li>Systems Integration</li><li>Testing</li><li>Acting with Integrity, Empathy, and Compassion</li><li>Neighbor Focus</li><li>Collaborating with Others</li><li>Pursuing Excellence</li></ul><div><br></div><div><strong>Key Responsibilities</strong></div><ul><li>Manage team of developers and system engineers with purpose of building, maintaining, and facilitating use of Software Development’s infrastructure and resources both on premise and in the cloud (AWS Experience Preferred)</li><li>As part of Software Development leadership, maintains department standards for hiring, code, development practices, and professionalism</li><li>Works with IT Ops to maintain health of systems within the development, test, staging, and production realms</li><li>Responsible for providing third level support for outages and emergencies and facilitates communication with other technical departments and the ministry for outage resolution</li><li>Researches best tools and best practices and implements for Equips Software Development team, standardizing toolsets, and developer environments across the organization</li><li>Facilitates best practices for development, testing, staging and production environments that enable automated software delivery where appropriate</li><li>Facilitates creation and support of testing environments and testing capabilities throughout the testing pyramid</li><li>Creates process automation in support of the software delivery objectives</li><li>Encourages efficient collaboration between Software Development and other technical SMI teams</li><li>Continually improves knowledge, understanding, and skills through research, study, and training</li><li>Implement and support best practices for development and delivery of sofware in the organization</li></ul><div>&nbsp;</div><div><strong>Qualifications and Experience</strong></div><ul><li>Four-year degree from an accredited university or the equivalent combination of education and experience. (Bachelor's degree)</li><li>5+ years of experience as a software developer or DevOps engineer</li><li>2+ years of experience managing technical staff</li><li>Staff are required to possess applicable knowledge to bring value to SMI in this role, know and utilize resources well, ask questions to ensure full understanding, gain and retain knowledge to keep up with changes, and accept and engage with training to grow knowledge for current and future responsibilities.</li><li>Must be able to present complex information in an understandable manner.</li><li>Must have high degree of knowledge in skill in the following technical areas: Continuous Integration (CI),Continuous Delivery Practices,Software Development Life Cycle (SDLC),Open Web Application Security Project (OWASP), Databases, Networking, Server Infrastructure, Identity and Access Management (IdAM), Agile Methodology, AWS Cloud, VM Hosting in cloud and on premise , Client/Server, C Sharp, Python, Microsoft Windows Server,</li></ul><div>&nbsp;</div><div><strong>Additional Information</strong></div><ul><li>May need to lift and move items up to 35 lbs on occasion</li><li>Staff may be required to travel and have a valid driver's license</li><li>Staff will observe safety principles while performing the duties of the position</li><li>Tasks are normally conducted in a regular office environment, requiring use of computer and mouse and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.</li><li>Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.</li><li>This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.</li></ul><div><br><strong>Full-time benefits include: Health benefits, Retirement, Paid Time Off</strong></div><div><strong>Pay Range: $99,000-$126,700 *Starting pay is based off of qualifications and experience</strong></div><div><br></div><div><strong>About Company</strong></div><div>Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.<br><br></div><div>From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.</div>

DevOps Manager

<div><strong>The range for this role is $89,000 - $122,000&nbsp;</strong></div><div><br><strong>Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 10% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.&nbsp;</strong></div><div><br><strong>Our headquarters are located in Central Florida, Melbourne to be specific. While we prefer hiring someone who can work onsite, we are also open to hiring a fully remote candidate who meets all the minimum requirements. We are set up to employ remotely in the following states: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, WV.&nbsp;</strong></div><div><br><strong>The Mission</strong></div><div>At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of <a href="https://www.medishare.com/">Medi-Share®</a>, a healthcare sharing ministry for Christians, we cultivate that belief.</div><div><br><strong>The Team</strong></div><div>Everyone at Christian Care Ministry is in agreement with our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/">Statement of Faith, </a>which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.</div><div><br><strong>The Job</strong></div><div>The <em>Site Reliability Engineer</em> will define, implement, and drive operational best practices using Site Reliability Engineering technologies and processes while partnering with the SRE Manager and Director of Production Support to support our existing Application and Operations Infrastructure, the Software Delivery Lifecycle (SDLC), as well as organizational processes and procedures. This role is plays a critical part in maintaining our current applications and architecture as well as our next generation of innovative applications and solutions. It works in concert with the rest of the SRE team as a "first line of defense" team for operations of our internal and external production software and systems.<br><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Implement site reliability principles for increased visibility and efficiency to Christian Care Ministry's(CCM) IT performance processes&nbsp;</li><li>Analyze, design, and evaluate automation scripts and systems&nbsp;</li><li>Provide operations and systems administration of on-premise and cloud-hosted platforms supporting all CCM IT engineering software systems and services&nbsp;</li><li>Monitor and implement solutions - both server and web applications - to identify potential gaps; assess system performance and recommend improvements&nbsp;</li><li>Resolve issues escalated by technicians, engineers, and vendors&nbsp;</li><li>Provide support and guidance to stakeholders via tickets, email, and face-to-face communications</li><li>Ensure data is handled, transferred, or processed according to legal and company guidelines</li><li>Maintain responsibility for the satisfaction of our internal customers, members, and vendors alike, by ensuring adherence to defined service-level agreements for CCM IT software systems and services&nbsp;</li><li>Develop strong production engineering processes, taking responsibility for software availability, latency, performance, efficiency, and security best-practices. This includes change/configuration management, monitoring, emergency response, disaster recovery, capacity planning, and tooling/automation of our infrastructure and deployment workflow</li><li>Work with leadership to develop and implement effective, consistent IT Production Operations policies, practices, and tools&nbsp;</li><li>Focus software development on optimizing existing systems, building stronger infrastructure and eliminating work-through automation – all while relentlessly keeping customers informed, meeting deadlines, and managing expectations</li><li>Continually keep job knowledge up‐to‐date by studying new development/SRE tools, techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal and professional networks; participating in professional organizations&nbsp;</li><li>Act as a change agent for the long-term strategic technical good of Christian Care Ministry and manage dependencies while noticing overlaps or inconsistencies amongst processes</li><li>Communicate “front line” knowledge back into core engineering in order to build better and more delightful products</li><li>Participate in an on-call rotation&nbsp;</li><li>Forge strategic alliances between engineering and the leadership of other impacted departments&nbsp;</li><li>Effectively and consistently interact with peers to optimize current projects and processes</li><li>Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs</li><li>Perform all other duties as assigned</li></ul><div><br><strong>Essential Skills &amp; Abilities</strong></div><ul><li>Ability to work in a fast-paced, multi-project environment; meeting commitments and deadlines</li><li>Strong negotiation and conflict resolution skills</li><li>Ability to set objectives and organize work to achieve goals – can determine priorities and manage time appropriately</li><li>Ability to interpret and scope customer requirements</li><li>Effective problem solving and analytical skills in both team and independent environments</li><li>Ability to establish processes, track, and measure results</li><li>Leadership skill and desire to help other departments and co-workers achieve their goals/tasks as it relates to the mission of CCM – must be able to effectively negotiate with teams to work through constraints and alternatives</li><li>Organized, and detail-oriented with a concise, impactful writing and communication style</li><li>Relentlessly high standards and self-discipline, with the ability to inspire passion in others</li></ul><div><br><strong>Core Competencies/Demonstrable Behaviors</strong></div><ul><li>Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives</li><li>Manages Conflict – handles conflict situations effectively.</li><li>Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations.</li><li>Tech Savvy – anticipate and adopt innovations in technology applications for business</li><li>Strong analytical skills – ability to diagnose complex problems and issues with data not easily understood</li><li>Planning and Organizing – ability to work effectively without supervision</li></ul><div><br><strong>Education and/or Experience</strong></div><ul><li>Bachelor’s degree or higher in a relevant field <em>required</em>, with computer science, information systems, or engineering <em>preferred</em></li><li>Five or more years of experience solving customer problems with technical solutions <em>required</em></li><li>Experience with Agile and Scrum processes and/or complex IT projects is <em>a plus</em></li><li>Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)</li><li>Experience in a healthcare-related field <em>a plus</em></li><li>Experience in several areas of our current software technology stacks<ul><li><strong>Ideal:</strong> Typescript, Node.js, Mulesoft, Gitlab, Heroku, Linux, Docker</li><li>Preferred: JavaScript,&nbsp; React/Redux, React‐Native,&nbsp; .NET, SQL/Postgres, REST APIs,&nbsp; Okta IDM) and/or the solutions that support our software technology stacks (Git, Gitlab with CI/CD Pipelines, Copado CI/CD, Atlassian Stack (Jira, Confluence, OpsGenie, Statuspage), Twilio,&nbsp; AWS, Rackspace, Salesforce, Windows Server VMs, Networking, Containers, Email, DNS)</li></ul></li></ul><div><br><strong>Supervisory Responsibilities</strong></div><ul><li>This job has no supervisory responsibilities</li></ul><div><br><strong>Incentives &amp; Benefits</strong></div><div>We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.</div><div>For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:</div><ul><li>100% paid Medical for employees/99% for family</li><li>Generous employer Health Savings Account (HSA) contributions</li><li>Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance</li><li>6 weeks of paid parental leave (for both mom and dad)</li><li>Dental - two plans to choose from</li><li>Vision</li><li>Short-term Disability</li><li>Accident, Critical Illness, Hospital Indemnity</li><li>401(k) – up to 4% match on ROTH or Traditional contributions</li><li>Generous paid-time off and 11 paid holidays</li><li>Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo</li><li>Employee Assistance Program including no cost, in-person mental health visits and employee discounts</li><li>Monetary Anniversary Awards Program</li><li>Monetary Birthday Awards</li></ul>

Site Reliability Engineer

<div><strong>Your role, in a nutshell</strong></div><div>As a Dev Ops Engineer at Glass Canvas, your primary responsibility is to ensure the highest standards of quality and reliability for our Tilma platform. You will play a critical role in identifying and resolving issues, ensuring the seamless operation of our digital tools. Your expertise in developer tooling and system maintenance will directly contribute to the effectiveness of our mission-driven technology solutions.<br><br></div><div><strong>The Product</strong></div><div>Founded in 2011, our mission is to empower the Church to form resilient disciples in our modern age. At the heart of Tilma, we are about unlocking the ministry potential of our customers.<br><br></div><div>We equip them with a suite of tools, content and strategies to help ministry leaders and pastors reinvigorate the faithful and foster deep, transformative community engagement. We believe in the power of unity and resilience, shaping the Church of today and tomorrow.<br><br></div><div><strong>Ministry Tools</strong></div><div>Our technology helps you network your subsidiaries together, and amplify your ministry effort. Designed specifically for the Church from the ground up with a ministry focus so that you can better know and serve your people.<br><br></div><div><strong>Ministry Network</strong></div><div>Designed to support busy diocesan directors reach specific mission-focused objectives. We curate the best content, create thematic series, craft email templates, and package everything in easy to use formats to save you time and make it feel like you’ve got an agency working behind you.<br><br></div><div><strong>Ministry Success</strong></div><div>Our team is dedicated to ensuring that every facet of the Tilma platform is leveraged to achieve your unique goals and priorities. We foster a collaborative community, to enrich the Tilma experience and empower diocesan success.</div><div><strong><br>Responsibilities<br></strong><br></div><div><strong>Developer Experience and Development Optimization</strong></div><ul><li>Collaborate with development teams to identify bottlenecks in the development process and implement solutions to eliminate them, ensuring a smooth and efficient workflow.</li><li>Optimize and automate the build and testing process using Continuous Integration pipelines. Streamline workflows with custom tools and scripts, ensuring a smooth development cycle. Incorporate automated testing strategies and tools to enhance efficiency and code quality.</li><li>Lead the process of cutting and shipping builds, managing release schedules, and ensuring that all stakeholders are aligned on versioning, feature inclusion, and release timing. Oversee the deployment of stable builds to production environments, working with QA teams to ensure rigorous pre-release testing and stakeholder approval to guarantee quality and reliability.</li><li>Create and maintain standardized development environments using technologies such as Docker to ensure consistency across local development, testing, and production environments.</li><li>Create and maintain comprehensive documentation on development environments, tooling, and best practices to ensure that knowledge is easily accessible and shared among team members.</li></ul><div><br>‍<strong>Performance &amp; Security</strong></div><ul><li>Continuously assess application and infrastructure performance, collaborating with developers to implement optimizations. Ensure environments are scalable and secure, optimize application code and database queries for better performance and scalability.</li><li>Embed security practices into the development and deployment processes, conducting regular security assessments and implementing necessary security measures to protect against vulnerabilities.</li></ul><div><br><strong>Automated Testing</strong></div><ul><li>Design and implement automated testing strategies to improve efficiency and coverage.</li><li>Continuously evaluate and integrate the latest automated testing tools and frameworks.</li><li>Work closely with the development team to integrate automated testing into the development lifecycle.</li></ul><div><br><strong>Infrastructure Management and Automation</strong></div><ul><li>Administer cloud-based infrastructure services and ensure a scalable, secure, and cost-efficient cloud environment. Experience with providers such as Cloudflare, AWS, or Google Cloud Platform is essential.</li><li>Oversee infrastructure service usage and manage billing to optimize costs without compromising performance.</li></ul><div><br><strong>Issue Resolution</strong></div><ul><li>Conduct thorough investigations into reported issues, debugging to pinpoint root causes.</li><li>Collaborate with relevant teams to gather comprehensive information and insights for more effective issue resolution.</li><li>Implement systematic approaches for tracking and documenting investigations to enhance team knowledge and future problem-solving efforts.</li></ul><div><strong><br>Required Qualifications</strong></div><ul><li>Alignment with the values and mission of Glass Canvas, with a desire to support ministries in their digital presence and communications efforts.</li><li>Strong communication skills, both written and verbal, to effectively collaborate with various teams both synchronously and asynchronously</li><li>5+ years of experience as a Dev Ops Engineer in a linux environment</li><li>Proven autonomy in taking ownership of new projects and driving them forward, displaying a capacity for self-direction and initiative.</li><li>Strong analytical skills and the ability to solve complex problems with innovative and scalable solutions.</li><li>Solid understanding of REST APIs and experience with GraphQL is a plus.</li><li>Advanced knowledge of version control systems, specifically Git, and workflow management tools such as JIRA or Asana.</li><li>Demonstrated experience with containerization and orchestration technologies, such as Docker and Kubernetes, to manage microservices architectures.</li><li>Familiarity with network infrastructure, DNS management, and load balancing strategies to ensure high availability and reliability of services.</li><li>Experience with log aggregation tools and application performance monitoring (APM) solutions to gain insights into system health and performance.</li></ul>

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