<div>We are seeking an experienced Rock RMS Administrator to join our team. This role is responsible for ongoing maintenance and operation of Rock RMS. Working with Red Rocks Church ministries to design, create and test workflows per ministry needs. Will ensure appropriate levels of access to the Rock for all levels of users and maintain the confidentiality of all sensitive member information. Training staff with new procedures and abilities and new features as they become available from the Rock Community.<strong><br><br>Experience:</strong></div><ul><li>Minimum 2 years of experience working with Rock RMS or similar ChMs</li><li>Experience working or volunteering at a church or ministry context is preferred</li><li>Strong understanding of relational databases, user permissions, workflow design, and reporting</li><li>Knowledge of HTML, CSS, and SQL is preferred</li><li>Knowledge of C#, .NET, Lava, JavaScript, is a plus</li><li>Experience in data analytics is a plus</li><li>Skilled at creating digital solutions for ministry needs</li><li>Strong communication skills with the ability to support non-technical users.</li></ul><div><br></div><div><strong>Essential Functions:</strong></div><ul><li>Maintain all Rock RMS functionality including person records, groups, check-in, connection boards, dashboards, etc.</li><li>Ensure overall system uptime and smooth operation</li><li>Maintain data integrity by resolving duplicate records</li><li>Create custom workflows and automations for ministries operational needs</li><li>Create and manage metrics reports and dashboards for church and ministry leadership</li><li>Manage appropriate permission levels for all church staff and volunteers</li><li>Collaborate with digital ministry team to ensure proper data flow between Rock and our church website and mobile application</li><li>Support church staff with their day to day Rock operations (sending communications, editing groups, scheduling volunteers, etc.)</li><li>Stay up to date with new Rock updates, features, and best practices</li><li>Participate in regular training opportunities to gain knowledge and enhance technical and professional skills</li></ul><div><br></div><div><strong>General Expectations:</strong></div><ul><li>Contribute to Red Rocks’ overall mission to <em>Make Heaven More Crowded</em></li><li>Commit to pursue full devotion to Jesus Christ</li><li>Adhere to the policies and procedures as outlined in the Red Rocks Church Team Handbook</li></ul><div><br></div><div><strong>Hiring Requirements:</strong></div><ul><li>Follower of Jesus Christ</li><li>Demonstrated ability to handle multiple tasks and manage time effectively under the pressure of time constraints</li><li>Demonstrated problem-solving and organizational skills</li><li>Ability to work well with others in a collaborative environment</li></ul><div><br></div><div><strong>Benefits:</strong></div><ul><li>Employer pays the majority of medical, dental, prescription, vision, life and disability insurance</li><li>401(k)/ROTH retirement savings plan with employer match after 1 year of employment</li><li>Monthly reimbursements to encourage healthy relationships and a healthy lifestyle</li><li>Generous paid time off</li></ul><div><br></div><div><em>**The above is intended to describe the general content and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.<br></em><br></div>

Rock RMS Administrator

<div>Are you passionate about designing innovative software solutions? Do you thrive on building scalable and distributed applications that enhance user experiences? Samaritan’s Purse Canada (SPC) is on the lookout for a dynamic Full Stack Developer to join our IT team!<br><br></div><div>Samaritan’s Purse is a Christian international relief organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God’s love through His Son, Jesus Christ.<br><br></div><div>As a Full Stack Developer, your primary responsibility is to provide prompt support and create customized software solutions for SPC’s client departments. Within the IT team, your role involves enhancing both web applications and multi-platform software and includes building scalable solutions across the tech stack to improve user experiences. You’ll be engaged in all stages of software development, ensuring thorough involvement and effective outcomes. As a valued member of our IT team, your contributions will help the organization fulfill its mission and objectives, including participation in the daily prayer ministry.<br><br></div><div>The successful candidate will fulfill a full-time 16-month contract position in the Calgary head office. This position includes a comprehensive benefits package, including life insurance, medical/dental and short-term/long-term disability, RRSP contributions after one year of employment, and 15 vacation days per year to start.<br><br></div><div><strong>Key responsibilities include but are not limited to:</strong></div><ul><li>Develops, maintains, and provides support in various areas, including Web-based applications, SQL scripts for database queries and reporting, Windows applications in C#, Websites and web applications using C#, ASP.Net, .Net Core, MVC, JavaScript, Web APIs and associated technologies</li><li>Ensures software applications’ performance, uptime, and scalability by designing and developing robust solutions that integrate front-end with back-end technologies</li><li>Upholds high standards for code quality and application design by adhering to best practices in software development, including testing and debugging</li><li>Provides technical guidance and expertise in building end-to-end solutions, utilizing DevOps practices and CI/CD pipelines, to ensure timely delivery of high-quality applications</li><li>Collaborates with cross-functional teams to develop new features and infrastructure that meet both business and project requirements</li><li>Participates in all aspects of software development, including design, implementation, deployment, testing, debugging, and troubleshooting, to ensure high-quality deliverables</li><li>Offers technical support and expertise to client departments, responding promptly to requests for software systems and related information.</li><li>Conducts code reviews, testing, debugging, and troubleshooting to ensure applications meet defined requirements in a timely manner</li><li>Develop and maintain documentation on tools, techniques, and procedures necessary to support the development function</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>Qualified applicants must be committed to Christian values and precepts and be in agreement with the Samaritan’s Purse <a href="https://www.samaritanspurse.ca/our-statement-of-faith/">Statement of Faith</a></li><li>Post-secondary education in Computer Information Technology or a related discipline</li><li>Possesses 3-5 years of experience in .Net Core and ASP.Net development, SQL Server or MySQL, Docker, Git, and front-end technologies including JavaScript, JSON, responsive frameworks, HTML5, and CSS preprocessors</li><li>Strong communication and interpersonal skills, both verbal and written</li><li>Able to work independently with minimal supervision while also being a team player</li><li>General understanding of Accounting Principles and Inventory Systems</li><li>Proficiency in Microsoft Office Suite, Visual Studio, and VS Code</li><li>Proficiency in back-end languages such as C#, PHP, and Python</li><li>Familiarity with continuous integration and development methodologies like Jenkins or GitHub Actions</li><li>Experience in developing unit tests and implementing them on testing platforms</li><li>CI/CD experience considered an asset</li><li>Kubernetes experience considered an asset</li><li>Vue.JS experience considered an asset</li></ul><div><br><strong>Note:</strong> Candidates must be legally authorized to work in Canada.<br><br></div><div><strong>Contact Information:<br></strong><br></div><div>To respond to this opportunity, please forward your resume together with a cover letter detailing your passion for Christian ministry employment to:<br><br></div><div><strong>Attention:&nbsp; Human Resources<br></strong><a href="mailto:employment@samaritan.ca"><strong>employment@samaritan.ca<br></strong></a><br></div><div><strong>Application Deadline:</strong> Open until a suitable candidate is selected&nbsp;<br><br></div>

Full Stack Developer

<div>We are currently looking for a product-minded UX Engineer (primarily focused on frontend development with React) that thrives on crafting amazing user experiences to join the fast-growing product team at Flocknote.<br><br></div><div>We're a small, startup engineering team with a passion for the Church; striving to create a place where every developer can build the best work of their lives. An ownership mindset and ability to work in a loosely-defined environment while staying true to our Guiding Principles and Governing Virtues are crucial to success here. You must be self-motivated, able to manage your day-to-day schedule, an exceptional communicator, and <em>above all</em> own the success of the product. You'll have the opportunity to have your hands in everything, from the data model to stylesheets, from concepts to launches, from process to implementation - and everything in between.<br><br></div><div>If you have a passion to help the Church and enjoy dreaming up smart ways to solve problems and bringing them to life to make a real difference in the world, keep reading.<br><br></div><div>YOU ARE:</div><ul><li><strong>User-Experience Focused.</strong> You obsess about the end result and how your pixel-perfect solutions will be experienced by our end users.</li><li><strong>Ownership Driven.</strong> You own the success of the product - from rough idea to a product that ships and being able to successfully support it after.</li><li><strong>Problem Solving Oriented.</strong> You excel in solving the right problems in creative ways while balancing tradeoffs and timelines. This means solving problems the best way - not necessarily the easiest way - and being quick to throw out solutions that aren’t the best.</li><li><strong>Technical Minded.</strong> You are passionate about React and have a strong knowledge of best-practices (<em>and</em> when to ditch them).</li><li><strong>Continually Improving.</strong> Building on your experience, you are constantly looking to fill gaps, iterate, and level up.</li><li><strong>Humble Natured.</strong> You collaborate with teammates with love and respect knowing that we’re in this together.</li></ul><div><br>YOU’LL NEED:</div><ul><li>Experience developing complex React applications, with expertise beyond static websites. You should have a deep understanding of React architecture, state management, and performance optimization.</li><li>A deep understanding of the React component lifecycle.</li><li>Expert knowledge of React's state management ecosystem - from Context and reducers to modern alternatives.</li><li>A strong knowledge and love for all things CSS and how to bend it - using both vanilla CSS and CSS-in-JS.</li><li>Taste! We often don't have pixel-perfect mockups, so we'll be relying on some of your great ideas to make things easy to use and look amazing. You love to apply just the right amount of UI animation to give your work that extra layer of polish.</li><li>A desire to iterate and improve your UI until it’s the best it can be, including egoless participation in collaborative design reviews &amp; iterations.</li><li>Bonus points if you have experience with…<ul><li>Motion.dev (formerly Framer Motion).</li><li>Cross-client email design and understanding differences in HTML layout and compatibility issues for various email clients.</li><li>React Native.</li><li>Relational data models.</li><li>Configuring and optimizing Webpack, Babel, and Node.js environments.</li></ul></li></ul><div><br>All positions are full-time (remote/work-from-home) positions with salary and benefits.</div>

React UX Engineer

<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Technical Support Engineer (Tier 2) - Payments Team

<div>WorshipTools is looking for a Senior Developer to join our team. In this role, you will be responsible for designing, coding, and implementing visual elements and application element behaviors that ensure software functionality in response to user interactions. The developer will also be responsible for collaborating with other front-end and back-end developers to build client-side logic and will be instrumental in creating desktop, mobile and web applications used by churches all over the world.<br><br></div><div><strong>What You Will Be Doing:</strong></div><ul><li>Collaborates with clients, internal teams and stakeholders to understand user needs and develops user-facing applications and features to meet these needs.</li><li>Develops reusable code that can be applied to future applications; builds a code library/index to support the ability to access/apply code to future use cases.</li><li>Provides feedback or alternatives to internal team to ensure the technical feasibility of UI/UX designs.</li><li>Optimizes applications for maximum speed and scalability to handle increasing amounts of data or user traffic.</li><li>Develops and maintains design languages/guides for applications to ensure consistency across family applications.</li><li>Establishes and maintains continuous integration (CI) pipelines for web, mobile and desktop applications to automate testing, building, and deployment processes for applications.</li><li>Conducts code reviews to ensure quality, maintainability, and to identify and resolve issues/bugs.</li><li>Keeps up-to-date with industry trends and new technology developments to continually improve development practices.</li><li>Guides and mentors junior developers.</li><li>Special projects as assigned based on team/business need.</li></ul><div><br></div><div><strong>What Makes You Qualified:</strong></div><ul><li>6+ years of software development experience.</li><li>Strong understanding of JavaScript, both client (browser) and server (NodeJS).</li><li>Strong understanding of web markup, including HTML5 and CSS3.</li><li>Strong experience with JavaScript client frameworks like VueJS, Angular etc.</li><li>Strong understanding of asynchronous request handling, partial page updates, and AJAX.</li><li>Strong understanding of cross-browser compatibility issues and ways to work around such issues.</li><li>Familiarity with front-end build tools, such as Webpack and Vite.</li><li>Familiarity with platform frameworks like Electron and Cordova.</li><li>Proficient understanding of code versioning tools, such as git.</li><li>Good understanding of browser rendering behavior and performance.</li></ul>

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