<div>If you like to improve processes and push organizations towards excellence while working on multiple projects that allow you to learn something new, you might be the perfect candidate for this role. As an experienced project manager who can analyze problems, make informed decisions, and build trust while collaborating, you have the knowledge and passion necessary to manage projects that meet timelines and budgets while exceeding expectations.<br><br>Your responsibilities would include managing multiple projects from Ligonier's enterprise project portfolio and assisting the ministry in achieving better process execution and more efficient use of resources.<br><br>To succeed in this role, you must have excellent attention to detail, be highly organized, maintain detailed documentation, be flexible, and communicate effectively with all stakeholders. By doing so, you will ensure that the organization benefits from your expertise and achieves its goals.<br><br><strong>As a project manager for Ligonier, you will be expected to:</strong></div><ul><li>Manage multiple cross-departmental ministry initiative projects.</li><li>Define, develop, and actively manage implementation schedules, business process refinements, and project budgets.</li><li>Coordinate resources, ensure efficient completion of project milestones, control project scope, and mitigate risks.</li><li>Identify and resolve project issues and risks, including tracking, escalation, and mitigation.</li><li>Meet with prospects and existing customers to understand and document their business processes and requirements.</li><li>Develop and manage Ligonier PMO project artifacts as part of the project lifecycle, including project charter, baseline schedule, change management board, risk register, status reports, and close-out documents.</li><li>Schedule and facilitate project team and stakeholder meetings.</li></ul><div><br><strong>Additionally, the ideal candidate will have:</strong></div><ul><li>5+ years of project management role experience.</li><li>The ability to thrive in a fast-paced, multi-faceted team environment.</li><li>Strong technological aptitude, with the ability to interact with both technical and non-technical teams.</li><li>Excellent verbal and written communication skills, excellent analytical and problem-solving skills, and the desire to deliver quality deliverables.</li><li>Experience managing projects with cross-functional/departmental components.</li><li>Ability to proactively identify what needs to be done and then take action.</li><li>Agreement with the Ligonier Ministries Core Statement of Faith.</li><li>Meet the attendance requirements of the position.</li><li>PMP Certification is preferred.</li></ul><div><br>This position is for a non-profit Christian organization located in Sanford, FL. At this time, we are only able to hire individuals who are authorized to work in the United States.<br><br>The pay range for this position is $75,000 - $100,000 annually. Pay ranges represent the lowest to highest salary we reasonably believe we would pay for this role at the time of posting. We may ultimately offer more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, geographic location, and organizational needs.</div>

Project Manager, Governance

<div><strong>Purpose and Scope:</strong></div><div>&nbsp;</div><div>The Manager, IT Infrastructure is primarily responsible for planning, coordinating, and supporting The Gideons International (TGI) infrastructure environment. The Manager, IT Infrastructure will focus on maintenance, upgrades, and security of all the infrastructure components of TGI. The infrastructure is defined as both the internal network and technology equipment (laptops, desktops, printers) that support the headquarters staff. The Manager, IT Infrastructure will also be responsible for managing the Azure Cloud environment that supports all our production applications. The Manager, IT Infrastructure will be directing the staff and related 3rd party vendors in support of the infrastructure. Additionally, may be assigned projects not related to Infrastructure, thus a background in project management, Microsoft TeamWork, and 3 to 5 years successful experience is preferred.</div><div>&nbsp;</div><div>This position serves as a primary manager for all technology infrastructure components (hardware, databases, VMware, Wide Area and local networks, disaster recovery, phone systems, printers, laptops, desktops, and wireless access points.&nbsp; &nbsp;</div><div>&nbsp;</div><div>This role will also be the primary contact responsible for our IT security. This would involve developing and maintaining policies, management of security monitoring tools, adherence to knowledge-based training of the HQ staff. The Infrastructure Manager would also be responsible for partnering with 3rd party IT Security partners on developing a Security framework and annual project plans</div><div>&nbsp;</div><div>The Manager will work closely with the IT Development partners, the TGI Project Management team and report to the Director, Information Technology.</div><div>&nbsp;</div><div><strong>Essential Job Functions:</strong></div><div>&nbsp;</div><ul><li>Manage the TGI local and cloud-based infrastructure and associated resources (staff) to achieve desired resilience and availability&nbsp;</li><li>Manage the TGI Security Framework, Security Tools, Security Training, and related projects</li><li>Ensure adequate disaster recovery processes are in place and conduct periodic testing</li><li>Provide project management (time and resource estimates) for all Infrastructure-related project requests, coordinating with all other divisions and contractors as required</li><li>Develop/manage a yearly infrastructure budget for the maintenance and upkeep of all infrastructure related components</li><li>Manage the staff and/or partners in the support, monitoring, and compliance of the TGI security policies and framework across all systems</li><li>Develop/maintain an infrastructure strategic roadmap required to support the business applications of TGI</li><li>Develop, maintain, and enforce all TGI IT security policies</li><li>Maintain TGI disaster recovery documentation and plans and conduct periodic testing</li></ul><div>&nbsp;</div><div>&nbsp;</div><div><strong>Working Relationships:</strong></div><div>&nbsp;</div><div><strong>Reports To: Director, Information Technology</strong></div><div><strong>Works Closely With: Senior Manager, IT Product Development and the Senior Manager, Application Support and the</strong> <strong>Project Management team</strong></div><div>&nbsp;</div><div><strong>Essential Knowledge, Skills, and Training &amp; Development:</strong></div><div>&nbsp;</div><div><strong>Non-physical</strong></div><ul><li>Follow verbal and written instructions</li><li>Executes project work plans and revises as appropriate to meet the changing needs and requirements</li><li>Demonstrate expertise by providing sound, creative Project Management approaches and a thorough knowledge of technical business systems</li><li>Ability to provide clear and direct communications with others, both verbally and in written form</li><li>Excellent attention to detail and ability to manage their own work</li><li>Effectively communicate relevant project information to superiors</li><li>Resolves and/or escalates issues in a timely fashion</li><li>Understands how to communicate difficult/sensitive information tactfully</li><li>Provide other duties and functions as requested by Director, Strategic Initiatives</li></ul><div>&nbsp;</div><div><strong>Physical</strong></div><ul><li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions</li><li>While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear; specific vision abilities required by the job include close vision</li><li>Minimal international and domestic travel by automobile and air</li></ul><div>&nbsp;</div><div><strong>Mission Critical Competencies:</strong></div><div>&nbsp;</div><div><strong>Values of The Gideons International Headquarters</strong></div><ul><li>Integrity (2 Cor. 8:21; Prov. 4:25-27; Luke 6:31)</li><li>Excellence (Col. 3:23-24)</li><li>Open Communication (Eph. 4:15)</li><li>Stewardship (1 Chron. 29:11-14; Psalm 24:1-2; Matt. 25:14-30)</li></ul><div>&nbsp;</div><div><strong>Core Competencies</strong></div><ul><li>Actively learns, demonstrates and fosters the organization’s culture in all actions and words</li><li>Strong written, presentation and interpersonal communication skills</li><li>Takes personal initiative and is a positive example for others to emulate</li><li>Team builder</li><li>Understands fundamental business drivers and provides strategic recommendations</li><li>Able to communicate the state of business</li><li>Proven ability to keep a big picture perspective while dealing with very detailed information</li><li>Has knowledge of general accounting and controls, and business acumen</li><li>Fosters open communication and is approachable</li><li>Has a positive and constructive attitude, marked by a willingness to tackle a job and carry it to completion</li><li>Develops people and builds talent</li><li>Understands and supports process management</li><li>Problem solving and conflict resolution skills</li><li>Makes quality decisions</li><li>Ability to deal with ambiguity</li><li>Ability to challenge the status quo</li></ul><div>&nbsp;</div><div><strong>Work Environment and Time Requirements</strong></div><ul><li>Climate-controlled office environment</li><li>8-hour workday</li><li>Variations in work volume sometimes require extended working hours</li><li>Domestic and international travel may be required</li></ul><div><br><strong>Minimum Qualifications</strong></div><ul><li>Bachelor’s degree in Information Technology, Business or equivalent experience in Business-related field</li><li>Minimum of three to 5 years successful experience leading/managing technical project initiatives or teams</li><li>Candidate must possess the capability to deliver large and medium-sized projects on time, in scope and within budget</li><li>Experience with Microsoft Project, TeamWork or other project management applications is preferred</li></ul>

Manager, IT Infrastructure

<div>&nbsp;</div><div><strong>Who We Are</strong></div><div>International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,300 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.</div><div>We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.&nbsp;<br><br></div><div><strong>The Need</strong></div><div>For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Technician, Service Desk.</div><div>The Service Desk Technician is a mid-level technical support role within IJM’s Global Technology Services team. This position provides Tier 1–2 support to IJM staff globally and is responsible for resolving more complex technical issues, mentoring junior analysts, and contributing to IT training and documentation. The Service Desk Technician is a key role in ensuring consistent service delivery and supporting IT operations.</div><div><strong><em>This position is based in the Washington, DC area and is onsite 3-4 days per week (remote the other 1-2 days per week). It reports to the Global Director, Information Technology Services and is only available for candidates with the right to work in the US.&nbsp;<br></em></strong><br></div><div><strong>Responsibilities</strong></div><ul><li>Provide responsive customer service the IJM staff meeting or exceeding established SLAs, and adequately provide Tier 1 &amp; Tier 2 support across all defined IT services and systems.</li><li>Perform the provisioning and deprovisioning of accounts and devices.</li><li>Manage IT requests, including hardware and software deployment.</li><li>Support A/V systems and facilitate meetings and training.</li><li>Contribute to asset management and equipment deployment.</li><li>Develop and maintain knowledge base articles and training materials.</li><li>Deliver end-user training and mentor junior analysts.</li><li>Collaborate on IT projects and escalate complex issues as needed.</li></ul><div><br></div><div><strong>Qualifications</strong></div><ul><li>Bachelor’s degree preferred or equivalent combination of education and experience.</li><li>3–5 years in an IT support role, including experience in a global organization.</li><li>Certifications: A+, HDI (required); ITIL Foundations (preferred).</li><li>Solid experience managing incidents and service requests using ServiceNow or a comparable ITSM platform.</li><li>Familiarity with ITIL practices, including Incident, Problem, and Change Management, CMDB, and Service Request workflows.</li><li>Demonstrated ability to troubleshoot and resolve technical issues, including root cause analysis and documentation.</li><li>Experience with endpoint and operating system management, including Windows 11, macOS, Microsoft Intune, and Autopilot for device provisioning and configuration.</li><li>Understanding of identity and access management platforms, including Active Directory and Microsoft Entra.</li><li>Experience in productivity and collaboration applications, including Microsoft 365.</li><li>Hands-on experience supporting and troubleshooting A/V systems and video conferencing technologies.</li><li>Experience supporting remote users and cloud-based applications, with working knowledge of cloud platforms, network protocols, printer management, and general end-user support.</li></ul><div><br></div><div><strong>Critical Qualities</strong></div><ul><li>Actively lives out IJM’s Core Values with conviction and consistency.</li><li>Self-starter who confidently drives tasks forward and anticipates needs.</li><li>Maintains discipline in managing priorities to meet deadlines reliably.</li><li>Exhibits strong interpersonal skills and emotional intelligence.</li><li>Communicates effectively, adapting style to audience and context.</li><li>Demonstrates flexibility and collaboration, proactively supporting team goals.</li><li>Leads by example as a dependable, collaborative team player.</li><li>Uses creative problem-solving skills to address challenges independently.</li><li>Fluency in English required</li><li>Multilingual preferred (Spanish, etc.)</li></ul><div><br></div><div><strong>Application Process:&nbsp;</strong></div><div>Upload Resume, Cover Letter &amp; Statement of Faith* in one PDF document.</div><div><em>*What is a statement of faith?</em><br><em>A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.<br></em><br></div><div><strong>What does IJM have to offer?</strong></div><ul><li>Comprehensive Medical/Dental/Vision benefits</li><li>Monthly commuter and parking benefits in the DC metro area</li><li>Retirement benefit options</li><li>Paid leave starting at 23 days</li><li>12 holidays (plus early release the day prior)</li><li>Daily, quarterly, and annual community spiritual formation</li><li>Robust staff care resources</li></ul><div><br></div><div><em>IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.</em></div><div><em>At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.</em></div><div><em>IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.</em></div><div><br>&nbsp;</div>

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