<div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Reports to:</strong> Customer Support Manager</div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $70,000 - 80,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 401(k) with match</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About the Role</strong></div><div>The Technical Support Specialist is a mid-to-senior level role housed within our Customer Experience organization, serving as a critical bridge between our customers and Engineering team on complex technical issues. This position works closely with Engineering and will collaborate within the Support team, taking ownership of escalated cases and ensuring they are resolved with accuracy and efficiency. Key areas of ownership include data migrations, Salesforce administration, key technical support escalations, automation advocacy, and serving as an engineering project liaison. This role will receive mentorship and technical review from the Engineering team.<br><br></div><div>In the early stages, this hire will focus on addressing customer support tickets to gain a deep understanding of our platform and customer needs.</div><div><strong><br>Responsibilities</strong></div><ol><li><strong>Advanced Support Ticket Resolution:</strong> Handle complex P1 and P2 support tickets, ensuring timely resolution and escalating to management when necessary.</li><li><strong>Engineering Issue Management: </strong>Scope, document, and submit well-structured issues in GitHub for the Engineering team based on Support escalations.</li><li><strong>Data Migrations: </strong>Serve as the lead Support resource for customers using the migration tool, providing guidance and troubleshooting.</li><li><strong>Data Update Coordination: </strong>Coordinate and even write scripts (nice to have, not requirement) in GitHub issue for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Bug Investigation: </strong>Reproduce and investigate reported bugs, collaborating with Engineering to determine root causes and next steps.</li><li><strong>General Integration Support: </strong>Lead customer-facing calls and information gathering for integration and API troubleshooting.</li><li><strong>Salesforce Support: </strong>Obtain (or already hold) a Salesforce certification to assist customers with Salesforce integration issues. Current Salesforce certification preferred.</li><li><strong>Automation Advocacy: </strong>Identify opportunities for process automation and efficiency improvements, working with Engineering to implement solutions that reduce manual work and improve customer experience.</li><li><strong>Engineering Project Liaison:</strong> Serve as the primary point of contact between Customer Experience and Engineering teams for technical projects, facilitating communication, requirements gathering, and ensuring customer needs are represented in engineering decisions.</li></ol><div><strong><br>Qualifications</strong></div><ol><li>3+ years in a technical support, or engineering-adjacent role, ideally within SaaS or a similar technology environment.</li><li>SQL knowledge preferred.</li><li>Ability to scope and document technical issues clearly for engineering teams.</li><li>Familiarity with GitHub issue tracking.</li><li>Experience troubleshooting integrations and APIs.</li><li>Knowledge of digital marketing technology (GA4/GTM, etc)</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Salesforce Administrator certification (or willingness to obtain within first 6 months).</li></ol><div><strong><br>Requirements</strong></div><ul><li>SQL: 1 - 3 years</li><li>GitHub Issue Tracking: 1 - 3 years</li><li>API Troubleshooting: 2 - 4 years</li><li>Problem-solving: Good - Excellent</li><li>Communication: Good - Excellent</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>Salesforce Administration: 1 - 2 years</li><li>Scripting: 1 - 2 years</li><li>Technical Documentation: Good - Excellent</li></ul><div><strong><br>About Us</strong></div><div>We started Anedot in 2010 and now are launching a major payment processing and finance product aimed at empowering organizations through innovation, scalability, and world-class user experiences. This is a greenfield project, offering you the chance to make foundational architectural decisions and have a significant impact on a highly visible and transformative platform. We are a low-meeting and little bureaucracy organization - we don’t have time for that.<br><br></div><div><strong><br>What Success Looks Like</strong></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days: </strong>You are proficient in handling P1/P2 tickets, creating engineering issues, and handling basic integration troubleshooting.</li><li><strong>6 Months: </strong>You are independently managing migration requests, leading integration troubleshooting calls, and writing scripts for data updates.</li><li><strong>12 Months: </strong>You have reduced turnaround time for complex tickets and escalations, improved communication workflows between Support and Engineering, and are actively contributing to automation initiatives.</li><li><strong>Ongoing: </strong>You serve as the go-to technical expert for the Support team, consistently improving processes, and enabling faster resolutions for our customers.</li></ul><div><strong><br>Hiring Process</strong></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Initial Interview</li><li>Technical Questionnaire</li><li>Video interview with our Founder and CEO. Before this meeting we'll send an optional Clifton StrengthsFinder access code.</li></ol><div><br><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Technical Support Specialist

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits &nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><br><strong>Position Summary</strong></div><div><br>We’re looking for a Sr. Software Engineer (Fullstack) to join our growing Engineering team. This role will report directly to Engineering leadership and collaborate cross-functionally with stakeholders across Product, Design and Engineering.</div><div><br>You’ll help us build, scale, and maintain web applications that power the Virtuous platform. You should feel comfortable working across the full stack—from crafting intuitive UIs to designing robust backend services—and have a strong track record of shipping production-ready code.</div><div><br>Our current tech stack includes Python/Django on the backend and React on the frontend, but we’re also evaluating other tools and frameworks to support our growing platform needs. A willingness to explore new technologies and offer thoughtful input into technical decisions is important to us.</div><div><br><strong>Responsibilities</strong></div><ul><li>Design, build, and maintain scalable web applications used by nonprofit organizations around the world</li><li>Collaborate closely with cross-functional teams to understand user needs and translate them into technical solutions</li><li>Write clean, testable, and efficient code across the frontend and backend</li><li>Contribute to architectural discussions and help drive technical decision-making across the platform</li><li>Participate in code reviews, mentor junior team members, and help foster a culture of learning and improvement</li><li>Deploy applications and support production systems with a focus on reliability, observability, and performance</li><li>Provide thoughtful feedback on technology choices as we evaluate changes across our stack</li><li>Support a culture of experimentation, iteration, and continuous delivery</li></ul><div><br><strong>Requirements</strong></div><ul><li>6+ years of experience building modern web applications</li><li>Proficiency in Python and frameworks like Django (or similar)</li><li>Experience with JavaScript/TypeScript and frontend frameworks such as React or Vue</li><li>Solid understanding of relational databases such as PostgreSQL</li><li>Experience integrating with RESTful and/or GraphQL APIs</li><li>Familiarity with basic DevOps practices (e.g., CI/CD, infrastructure monitoring, scaling applications)</li><li>A love for building quality products that delight users and solve real problems</li><li>Strong communication skills and a team-first mindset</li><li>Openness to leveraging AI tools for productivity, experimentation, and better engineering outcomes</li></ul><div><br><strong>Nice to Haves</strong></div><ul><li>Experience working in a SaaS or B2B product company</li><li>Familiarity with C# / .NET</li><li>Prior experience in the nonprofit tech space</li><li>Contributions to open-source projects or relevant technical blogs</li><li>Excitement about helping teams grow and mature their engineering practices</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

Senior Software Engineer

<div><strong>Grateful to post in Christians Tech Jobs—praying your work bears good fruit this week.</strong> 🙏&nbsp;<br><br></div><div>I’ve been building <strong>SoapBox Super App</strong> to help pastors and churches stay connected <em>between Sundays</em>—daily Scripture, prayer, and community touchpoints in one place. You can peek at the web app here: <strong>soapboxsuperapp.com</strong>.&nbsp;<br><br></div><div>I chose to <strong>self-fund</strong> rather than take investor money so the mission stays first and isn’t steered toward revenue at the expense of ministry.&nbsp;<br><br></div><div>If anyone here feels <strong>led to share wisdom or light hands</strong>—things like hardening the web app, shaping an iOS/Android release, or setting up healthy tests/CI—I’d be grateful to learn from you. No pressure at all; even a few pointers or code-review hours would be a blessing.&nbsp;<br><br></div><div>Also happy to pray for <em>your</em> projects or swap notes on faith + tech.&nbsp;<br><br></div><div>Thanks for the opportunity to post here and connect!<br><br>&nbsp;— <strong>Alan</strong> · alan@soapboxsuperapp.com</div>

Senior Full Stack Developer / Architect

<div>Is God calling you to renew his Church by strengthening marriage and the family? Join our team at Communio today. We’re hiring!<br><br><strong>IDEAL CANDIDATE</strong>: You're analytical, self-driven, and thrive on precision and thoroughness. You communicate clearly and professionally, and you take pride in producing high-quality work. If you're a mission-driven developer who’s passionate about leveraging tech for impact, we’d love to hear from you.<br><br><strong>JOB SUMMARY</strong>: We are seeking a Full-Stack Software Developer to join our small, agile team. In this role, you will help build and enhance technology that empowers churches across the country. From initial concept to deployment, you'll be involved in all phases of the software development lifecycle.<br><br><strong>POSITION OVERVIEW</strong></div><ul><li>Mission Impact: Create technology that builds up the Church and strengthens families nationwide</li><li>Job Type: Full Time</li><li>Benefits: Health Insurance, Dental, Vision, Annual HSA Contributions, Vacation</li><li>Location: Fully Remote (Virtual Office)</li><li>Belief/Faith Requirements: Trinitarian Christianity and historical, Biblical orthodoxy</li></ul><div><br></div><div><strong>DESIRED EXPERIENCE</strong></div><ul><li>Experience with Agile methodologies, especially Scrum</li><li>High level of knowledge of PHP, SQL, Linux, Bash</li><li>Working-level knowledge of APIs and object-oriented development</li><li>Experience with cloud computing platforms such as AWS or Azure</li><li>Experience with DevOps methodologies</li><li>Experience working with and analyzing structured data</li><li>Ability to work with large datasets and clean, transform, and validate data</li><li>Basic understanding of data warehousing and data modeling concepts &nbsp;</li></ul><div><br></div><div><strong>RESPONSIBILITIES: &nbsp;</strong></div><ul><li>Write clean, maintainable, and well-documented code</li><li>Collaborate across all phases of the development lifecycle</li><li>Troubleshoot and debug software and database systems</li><li>Design and implement new product features and enhancements&nbsp;</li></ul>

Sr. Software Developer

<div><strong>About the Job</strong></div><div>&nbsp;</div><div>The Salesforce Marketing Cloud Specialist/Administrator is a full-time, exempt, remote position that is part of the Information Technology team and will play an important role in the ongoing adoption and improvement of the University's Salesforce Marketing Cloud environment.<br><br>The Salesforce Marketing Cloud Specialist/Administrator has responsibility to support the marketing automation operations through the administration of Colorado Christian University's Marketing Cloud environment and the continuous evolving Salesforce environment. In this role, problem-solving frequently requires analysis of moderately complex issues/problems and collaboration with the various business units engaging with the Salesforce platform.</div><div>&nbsp;</div><div><strong>About CCU</strong></div><div>&nbsp;</div><div>Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.</div><div>&nbsp;</div><div>Colorado Christian University was founded in 1914. CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)&nbsp;</div><div>CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.</div><div>&nbsp;</div><div>Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.</div><div>&nbsp;</div><div>CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.</div><div>A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by <em>The Chronicle of Higher Education.</em></div><div>&nbsp;</div><div>CCU offers more than 100 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.</div><div>&nbsp;</div><div><strong>What is most appealing about working at CCU?</strong></div><ol><li>Faith friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?</li><li>Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.</li><li>Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.</li><li>Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our <a href="https://www.ccu.edu/about/strategic-priorities/"><strong>University's Strategic Priorities</strong></a>.</li></ol><div><br><strong>We’re looking for candidates who have:</strong></div><ol><li>Salesforce Marketing Cloud Administrator certification preferred.</li><li>Two or more years of experience with Salesforce Marketing Cloud Administration, Salesforce Service Cloud, or a similar system.</li><li>Two or more years of experience in higher education enterprise software support.</li><li>Excellent technical aptitude and proven ability to learn new systems.</li><li>Knowledge of HTML, Javascript, AMPscript, Cascading Style Sheets (CSS) and Structured Query Language (SQL) preferred.</li><li>Analytical and strong problem-solving skills, with an ability to think creatively and with attention to detail.</li><li>Excellent project management skills and a positive, encouraging attitude.</li><li>Ability to communicate effectively at all levels of the organization: orally and in writing.</li><li>Exemplary customer service through frequent communication, positive relations, and prompt support.</li><li>Ability to critically evaluate business requests from the underlying true needs of the organization.</li></ol><div><br><strong>Key Job Duties</strong></div><ol><li>Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Salesforce Marketing Cloud Administrator supports the mission of the University through the administration of Marketing Cloud resources to provide prospects and current students with outstanding engagement as they work to fulfill their educational goals.&nbsp;</li><li>Develop, document, and implement journeys utilizing Journey Builder and sync data between Salesforce Service/Sales Cloud and Marketing Cloud.</li><li>Function as an institutional expert on the Salesforce Marketing Cloud platform for various business units and departments. Coordinate the evaluation, scope, and completion of new development requests to meet CCU's unique business needs.</li><li>Work with the Communications &amp; Creative Services team to create communication plans to support various departments.</li><li>Manage the totality of the Salesforce Marketing Cloud ecosystem from the implementation of new features to support of end-users to ensure high adoption levels of functionality and features.</li><li>Collaborate with internal and external stakeholders to gather, define, and document requirements for program enhancements and system changes.</li><li>Use ticketing system to record, classify, and resolve client incidents and service requests. Provide application users with technical support where needed.</li><li>Build and manage data extensions and audience segmentation; track email performance and develop dashboards and reports to support data-driven decision-making.</li><li>Seek opportunities for automation and improvement of current processes, resulting in efficiencies. Stay current on Salesforce Marketing Cloud releases and evaluate new features as they are deployed, and maintain strong knowledge of best practices. Gather and analyze business requirements for changes and enhancements.</li><li>Plan ahead for upgrades, seasonal releases, and long-term projects.</li><li>Support user adoption, deliver training, and help maximize the platform’s value to the organization.</li><li>Complete other duties as assigned.</li></ol><div><br><strong>Work Environment</strong><br><br>While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You will be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.<br><br><strong>What we offer our employees:</strong><br><br>We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.<br><br>Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $65,000 - $80,000 annually. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.</div><div><br><strong>Spiritual Requirements<br></strong><br></div><ol><li>Committed follower of Jesus Christ, who believes there is no salvation apart from faith in his atonement on the cross, by grace alone becoming "born again" thus beginning a personal relationship with Christ, the Son of God.</li><li>Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace. Must have a strong sense of calling to the ministry of Colorado Christian University.</li><li>Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church. Knowledgeable about the Word of God and passionate about Christian education.</li><li>Must be a traditional evangelical Christian whose lifestyle is in consonance with sound Christian principles, is compatible with CCU’s Statement of Faith, and is in agreement with the Strategic Priorities promulgated by the University.</li></ol><div><br>Review of applications will continue until the position is filled. Colorado Christian University does not discriminate on the basis of race, color, national origin, ethnicity, ancestry, sex, age, physical or mental disability, military or veteran status. CCU is committed to an environment free from discrimination and harassment and calls on every member of the university community to be vigilant in deterring and reporting all violations. CCU does reserve the right to exercise preference on the basis of religion in all of its employment practices. All employees who work at CCU must demonstrate a spiritual testimony consistent with our evangelical mission and follow our lifestyle expectations.</div>

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