<div><strong>About Donorbox</strong></div><div>Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀</div><div><br>Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.</div><div>🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!</div><div><br><strong>The Role</strong></div><div>At Donorbox, the <strong>Senior Market Research Specialist</strong> will play a key role in shaping how we understand, segment, and grow across the nonprofit landscape.</div><div>You’ll dive deep into nonprofit sectors such as faith-based, <strong>animal welfare, education, arts &amp; entertainment </strong>and more, analyzing their unique challenges, structures, motivations, news consumption habits, and buying behavior. Your insights will guide our <strong>go-to-market strategy, brand</strong> and <strong>product direction</strong>, helping us serve our customers better and accelerate growth.</div><div><br>This role will not only uncover market opportunities but will also <strong>help our Product team discover unmet user needs</strong> - identifying where Donorbox can innovate and differentiate. You’ll work cross-functionally with <strong>Growth, Marketing, Sales, Customer Success and Product</strong> leaders to turn data into insights, and insights into strategy - positioning Donorbox for long-term success with its nonprofit partners.</div><div><br><strong>Responsibilities:</strong></div><div><strong>Market &amp; Segment Research</strong></div><ul><li>Conduct in-depth research to define TAM, SAM, and SOM globally and regionally for nonprofit verticals.</li><li>Map industry structure, giving trends, digital adoption, and seasonality (e.g. Easter, Giving Tuesday, Ramadan, etc.).</li><li>Create sub-segment analyses — e.g., dioceses vs. parishes, Catholic vs. Protestant, churches vs. Christian orgs, animal shelters vs. wildlife rescues – for deeper understanding.</li><li>Deliver clear market landscape reports that guide strategic prioritization.<br><br></li></ul><div><strong>Audience Profiling &amp; ICP Definition</strong></div><ul><li>Develop and maintain detailed <strong>Ideal Customer Profiles (ICPs)</strong> and buyer personas for each segment.</li><li>Identify key purchasing decision-makers and influencers — demographics, psychographics, motivations, and buying cycles.</li><li>Understand their pain points, approval layers, and how they make technology decisions.</li><li>Validate findings through structured surveys and interviews with nonprofit leaders and users that this candidate will conduct and analyze.<br><br></li></ul><div><strong>Behavioral &amp; Media Insights</strong></div><ul><li>Determine where and how target audiences consume information, from podcasts and newsletters to associations, conferences and other media platforms.</li><li>Identify trusted communities and communication channels that influence their decisions.</li><li>Understand preferred content formats and technology adoption levels.<br><br></li></ul><div><strong>Buying Habits &amp; Triggers</strong></div><ul><li>Analyze how organizations discover and evaluate software — through peers, partners, Google search, or industry networks.</li><li>Identify <strong>purchase drivers</strong> (simplicity, cost, trust, integration, etc) and <strong>objections</strong> (security, fear of change, theological fit, etc) and explain how Donorbox can effectively address these challenges.</li><li>Document <strong>budget cycles and fiscal dependencies</strong> to align sales outreach and marketing campaigns with optimal timing.<br><br></li></ul><div><strong>Competitive Landscape</strong></div><ul><li>Benchmark Donorbox against fundraising software competitors.</li><li>Analyze features, pricing models, messaging, and positioning.</li><li>Identify opportunities for differentiation — including through positioning, CRM integration, pricing flexibility, and product features and simplicity.<br><br></li></ul><div><strong>Product &amp; User Discovery</strong></div><ul><li>Partner with the Product team to uncover insights that inform <strong>new features, product improvements, and market opportunities</strong>, ensuring Donorbox continues to evolve around real customer behavior and needs.</li><li>Identify friction points in user journeys and translate findings into actionable product recommendations.</li><li>Support new product or feature development with data-backed insights from target markets.<br><br></li></ul><div><strong>Internal Data &amp; Cross-Functional Insights</strong></div><ul><li>Collaborate with the larger Marketing team, Sales, Customer Success, and Product to extract internal customer and performance data.</li><li>Analyze customer mix, usage patterns, ARR by segment, and churn reasons.</li><li>Conduct win/loss analyses and synthesize learnings into ICP refinements.<br><br></li></ul><div><strong>Strategic Reporting &amp; Recommendations</strong></div><ul><li>Synthesize all research into clear, actionable insights backed by data points, and present findings to leadership and/or stakeholders.</li><li>Share useful findings with the company to help inform decisions and shed light on users’ latest behaviors, preferences, and needs.</li><li>Recommend <strong>GTM strategies, product &amp; brand positioning, and technology partnership opportunities</strong> based on market data.</li><li>Deliver quarterly reports on industry trends and emerging opportunities.</li></ul><div><br></div><h3><strong>Research Methods &amp; Approach</strong></h3><ul><li>Execute <strong>primary and secondary research</strong> using surveys, interviews, focus groups, and desk research, singlehandedly managing the process end-to-end.</li><li>Design and analyze <strong>quantitative studies</strong> (market sizing, segmentation, survey analysis).</li><li>Conduct <strong>qualitative research</strong> — in-depth interviews, customer panels, win/loss interviews.</li><li>Use <strong>data and tools</strong> like Typeform, Google Trends, SEMrush, SimilarWeb, Crunchbase, and Pew/Giving USA reports.</li><li>Build and maintain a <strong>market intelligence database</strong> with competitive data, pricing, and adoption metrics.</li><li>Visualize findings through dashboards and concise, presentation-ready insights for senior stakeholders.</li></ul><div><br><strong>Qualifications &amp; Experience</strong></div><ul><li>5–8 years of <strong>market research, strategy, or growth analysis</strong> experience (preferably in B2B or SaaS or nonprofit tech).</li><li>Strong analytical background and ability to translate complex data into actionable insights that stakeholders can immediately understand.</li><li>Deep understanding of <strong>B2B buyer behavior</strong> and <strong>go-to-market segmentation</strong>.</li><li>Familiarity with research and analytics tools such as <strong>Crunchbase, SEMrush, SimilarWeb, Google Trends, Cision, survey tools</strong>, or AI-driven platforms.</li><li>Exceptional written and verbal communication skills.</li><li>Curiosity, initiative, and a self-starter attitude - comfortable working cross-functionally and autonomously.</li></ul><div><br></div><h3><strong>What We’d Love to See</strong></h3><ul><li>Experience researching or marketing to the <strong>nonprofit, faith-based, or education</strong> sectors.</li><li>Prior experience in a <strong>high-growth SaaS company</strong>.</li><li>Demonstrated ability to identify white-space opportunities and influence GTM strategy.</li><li>Strong presentation and data visualization skills.</li><li>A true team player, dedicated to driving meaningful impact both within our company and for our valued nonprofit customers.</li></ul><div><br><strong>Details</strong></div><ul><li><strong>Location:</strong> Fully remote based in US</li><li><strong>Working hours:</strong> Flexible, with some overlap to U.S. time zones preferred</li><li><strong>Salary: </strong>80-95k annual salary based on experience, plus equity</li></ul><div><br><strong>Benefits &amp; Perks</strong></div><ul><li>Fully remote work from the comfort of your home</li><li>Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)</li><li>Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life</li><li>401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%</li><li>Reimbursement package for home office expenses and professional development, up to $1.5k</li><li>Eligibility for employee equity plan (stock options)</li><li>Wellness program with fitness and mindfulness classes</li><li>Love your work and our mission of serving nonprofits!</li></ul><div><br><strong>The Application Process</strong></div><div><strong>We have 6 stages:</strong></div><ol><li>Apply here and fill out our questions to tell us about you!</li><li>Prescreen Call with the Talent Team</li><li>Interview with Hiring Manager</li><li>Assignment</li><li>Panel</li><li>Final Interview</li><li>Background &amp; Reference Checks</li></ol><div><br>If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!</div>

Senior Market Research Specialist

<div><strong>Sr. Director, Product&nbsp;</strong></div><div><strong>Mission-fueled | Consumer-facing Digital Product</strong></div><div><strong>100% Remote</strong></div><div><strong>Salary - $215K - $260K base salary</strong></div><div><br></div><div><strong>About the Organization</strong></div><div>Come Near is a group of people moved to raise the public conversation about Jesus. They create, curate, and connect people to authentic Jesus stories and experiences. Most widely recognized is the group’s “He Gets Us” campaign, which invites people to reconsider Jesus and has reached millions of Americans since launching in 2021. We seek individuals who bring professional excellence and deep mission alignment to the work we do.</div><div><br></div><div><strong>About the Role</strong></div><div>The Senior Director, Product<strong> </strong>will lead the strategy, development, and execution of Come Near’s product initiatives to help people take a step closer to Jesus. Reporting to the Chief Operations Officer, this role will guide the product management team, ensuring our products are impactful, user-centered, and aligned with our mission and strategic objectives.</div><div><br></div><div>The ideal candidate will be a collaborative leader with a passion for understanding audience needs, shaping product vision, and executing with excellence while mentoring and developing a team.</div><div><br></div><div><strong>What You'll Do</strong></div><ul><li><strong>Product Strategy &amp; Vision</strong>: Lead the development and execution of product strategies that align with Come Near’s mission and organizational goals. Crafts and communicates compelling product visions and strategy that are inspiring &amp; daring, lovable by customers, and technically feasible. Develops and executes a comprehensive technology and design strategy to support this vision.</li><li><strong>Narrative &amp; External Representation: </strong>Serve as a credible, mission-aligned voice for Come Near's product work in external settings, including conversations with partners, donors, and peer organizations. Translates complex product strategy into compelling narratives that reinforce organizational credibility and deepen stakeholder trust in the mission.</li><li><strong>Creating personally engaging products:</strong> Ensures the neighbor is always brought into the room. Drives the team to develop a deep understanding of Neighbor needs, pain points, and behaviors, and then ensures these insights are continually propagated across the organization for impact. Collaborates closely with the Chief Creative Oﬃcer and Chief Impact Officer to ensure the right messages reach the right neighbors at the right times, driving desired organizational outcomes.</li><li><strong>Delivering Results</strong>: Leads the entire product development lifecycle, from ideation and prioritization to execution and release. Works closely with product, design, research, and content teams to ensure timely and high- quality product delivery while maintaining a clear product roadmap.</li><li><strong>Team Leadership</strong>: Manage and mentor the product management team, fostering a culture of collaboration, accountability, and innovation. Ensures every team member from junior individual contributors to vice presidents are aligned with the broader vision and empowered to execute their responsibilities eﬀectively.</li><li><strong>Neighbor-Centered Product Development:</strong> Serve as a neighbor advocate by integrating market research and neighbor feedback and insights into initiative planning. Ensure product decisions are informed by deep audience understanding, research insights, and market trends.</li><li><strong>Performance &amp; Impact Measurement:</strong> Establish and track key performance indicators to evaluate product success and inform future iterations.</li><li><strong>Stakeholder Engagement:</strong> Communicate product vision, strategy, and progress clearly to leadership and stakeholders, building alignment across the organization.</li><li><strong>Innovation &amp; Continuous Improvement:</strong> Champion a culture of experimentation, learning, and continuous improvement within the product organization.</li></ul><div><br></div><div><strong>Education &amp; Experience&nbsp;</strong></div><ul><li><strong>Education:</strong> Bachelor’s degree in Business, Product Management, Engineering, or a related field (Master’s degree preferred).</li></ul><div><br></div><div><strong>Experience&nbsp;</strong></div><ul><li>10+ years of product management experience, including leadership of multi-disciplinary product teams and cross-functional initiatives.</li><li>Proven success in developing and executing org strategy, roadmaps, and full lifecycle management in alignment with organizational goals - from ideation and requirements gathering to launch and ongoing optimization.</li><li>Track record of collaborating effectively with engineering, design, marketing, operations teams and external partners.</li><li>Leading the development and integration of scalable processes, tools, and best practices for product development across an organization.</li><li>User-centered design, discovery, and data-informed decision-making.</li><li>Interviewing, onboarding, and mentoring new product, design, and engineering staff.</li><li>Experience in nonprofit, faith-based, or mission-driven organizations preferred.</li></ul><div><br></div><div><strong>Skills</strong></div><ul><li>Strong leadership and team management skills with a track record of mentoring high-performing teams.</li><li>Excellent communication (written and verbal) and interpersonal skills, with the ability to align cross-functional teams around product vision and goals.</li><li>Analytical mindset with the ability to translate insights into actionable product strategies.</li><li>Proficiency with product management tools (e.g., Jira, Asana, Aha!).</li></ul><div><br></div><div><strong>Personal Attributes</strong></div><ul><li>A personal relationship with Jesus and alignment with Come Near’s mission and values.</li><li>Collaborative, adaptable, and open to feedback.</li><li>Passionate about using products to help people take a step closer to Jesus.</li></ul><div><br></div><div><strong>Preferred Attributes</strong></div><ul><li>Experience with audience research, journey mapping, and human-centered design principles.</li><li>Familiarity with scaling products in a growing organization.</li><li>Background in digital product management within nonprofit or faith-based sectors.</li><li>A personal relationship with Jesus and a passion for Come Near’s mission.</li><li>A heart for service, humility, and team-oriented leadership.</li><li>A proactive, detail-oriented approach to planning and execution.</li><li><strong>This role is required to sign and comply with the organization’s Statement of Faith.</strong></li></ul><div><br></div><div><strong>Benefits</strong></div><ul><li>Competitive base salary ($215K - $260K)</li><li>Annual performance bonus (based on organizational performance)</li><li>80% employer-paid health and wellness coverage</li><li>403(b) retirement plan with 7% employer match</li><li>Very generous PTO</li><li>Three annual company rest weeks (one week around July 4th, and two weeks during Christmas and New Years)</li><li>$2,500 annually for professional development</li><li>$2,000 annual for professional certifications</li><li>$5,250 annually for tuition reimbursement</li><li>$1,500 grant for a home office set-up, to be spent within the first year</li><li>Much more!</li></ul><div><br></div><div>So, if you're interested in joining a faith-based start-up in the nonprofit space, with a mission and a vision to see lives changed, apply today!</div>

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Explore top Christian remote and work from home User Research jobs at leading Christian tech companies, nonprofits, and churches.