<div><strong>About Company</strong></div><div>Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.</div><div>From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.</div><div>&nbsp;</div><div><strong>Summary</strong></div><div>To serve the Members of Samaritan Ministries International by owning and being responsible for the complete implementation and operation of the Network services of Samaritan Ministries.&nbsp;</div><div>&nbsp;</div><div><strong>Competencies</strong></div><ul><li>Telecommunications Network</li><li>Infrastructure</li><li>IT Support Troubleshooting</li><li>Resilience</li><li>Architecture</li><li>Fostering Communication</li><li>Initiative</li><li>Acting with Integrity, Empathy, and Compassion</li><li>Collaborating with Others</li><li>Neighbor Focus</li><li>Pursuing Excellence</li></ul><div><br><strong>Key Responsibilities</strong></div><ul><li>Administer and support network infrastructure including DHCP, DNS, routers, firewalls, and related systems.</li><li>Deploy and manage LAN/WAN routing and switching in small to medium-sized environments.</li><li>Implement and maintain VoIP technologies.</li><li>Troubleshoot network issues to isolate and diagnose problems effectively.</li><li>Collect requirements, analyze, design, implement, document, test, monitor, and maintain data and communication networks.</li><li>Create and maintain detailed documentation for network configurations and architecture.</li><li>Monitor network performance and capacity; perform preventative maintenance and plan for future infrastructure needs.</li><li>Manage network security solutions and ensure compliance with security policies.</li><li>Maintain inventory and practice asset management for all network components.</li><li>Coordinate network operations, maintenance, repairs, and upgrades.</li><li>Communicate with internal stakeholders to assess and fulfill network requirements.</li><li>Interact and negotiate with vendors, outsourcers, and contractors to procure network products and services.</li><li>Develop and execute test plans and scripts for network configurations.</li><li>Establish and maintain policies, procedures, and training plans related to network operations.</li><li>Stay current with industry trends, emerging technologies, and best practices.</li><li>Support incident, problem, and change management processes in accordance with established procedures.</li><li>Commit to continuous learning and professional development through research, study, and training.</li></ul><div><br><strong>Qualifications and Experience</strong></div><ul><li>5 years of hands-on experience in network administration or Engineering.</li><li>Experience with LAN/WAN design and deployment</li><li>Experience with network troubleshooting and performance monitoring</li><li>Experience with configuration and management of routers, switches, firewalls, and other network devices</li><li>Experience with VoIP systems (College diploma) and network security (College diploma) solutions</li><li>Experience writing network (College diploma) documentation and asset management</li><li>Experience working with vendors and stakeholders to support infrastructure needs</li><li>Experience with: Protocols and services CP/IP, BGP, DNS, DHCP, RADIUS, TACACS+</li><li>Familiarity with: Network monitoring tools (e.g., SolarWinds, Wireshark)</li><li>Familiarity with: Cloud networking (e.g., AWS, Azure)</li><li>Familiarity with Incident and change management processes</li><li>Four-year degree from an accredited university or the equivalent combination of education and experience.</li><li>Cisco Certified Network Associate (CCNA) or equivalent</li><li>Strong understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, RADIUS and TACACS+)</li><li>Experience with LAN/WAN design, deployment, and troubleshooting</li><li>Proficiency in configuring routers, Switches, Firewalls, Access Points and VoIP systems</li><li>Experience with cloud networking (AWS, Azure) and virtualization</li><li>Skilled in network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds)</li><li>Knowledge of network security practices and compliance standards</li><li>Ability to document configurations and maintain network asset inventory</li><li>Effective communication with technical and non-technical stakeholders</li><li>Capable of developing test plans and implementing network policies</li><li>Strong problem-solving, time management, and Adaptability</li></ul><div><br><strong>Additional Information</strong></div><ul><li>Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.</li><li>Staff will observe safety principles while performing the duties of the position.</li><li>Staff may need to lift and move items up to 35 lbs. on occasion.</li><li>Staff may be required to travel and have a valid driver's license.</li><li>This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.</li></ul><div><br><strong>Pay Range: $78,000-$118,600 </strong><em>Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education. </em>​</div><div><br><strong>Benefits Include:​</strong></div><ul><li>Performance-based incentive pay​</li><li>SMI Membership with monthly healthcare bonus​</li><li>Health Insurance: MEC plan with employer HSA contribution​</li><li>401K Retirement plan with employer contribution​</li><li>Life Insurance ​</li><li>Short-term disability​</li><li>Dependent Care Flexible Spending Account​</li><li>Time Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days + 80 hours accrued for 48 weeks)​</li><li>Health club or home workout benefits for participating staff​</li><li>Formal staff development and leadership training​</li><li>Spiritual support and counseling through our staff support office​</li><li>Repeatedly certified as a Best Christian Workplace</li></ul>

Network Engineer

<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Technical Support Engineer (Tier 2) - Payments Team

<div><strong>Get Involved!<br></strong><br></div><div>Samaritans Purse is seeking a <strong>Finance Software Delivery Manager</strong> to join our <strong>Information Technology</strong> department, working <strong>remotely</strong>. In this role, you will partner closely with business stakeholders in Finance and other functional areas to manage, prioritize, and deliver technology solutions that support their goals and objectives. You will provide high-level strategic and project oversight for finance systems and applications, ensuring maximum uptime, strong performance, and a high standard of customer service. By aligning technology delivery with business needs, you will help teams work more effectively and support mission-critical operations. Come and use your gifts daily to help advance the Gospel!</div><div>&nbsp;</div><div><strong>A day in the life of a Finance Software Delivery Manager:&nbsp;</strong></div><div>At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;</div><div>In the role of <strong>Finance Software Delivery Manager,</strong> you will have the opportunity to:&nbsp;</div><ul><li>Maintain your personal relationship with Jesus Christ and be an effective witness for Him.</li><li>Provide high-level day-to-day support and maintenance for Oracle PeopleSoft Financials, Supply Chain Management (FSCM), Billing, Resource Management, and other applications to ensure maximum uptime, high performance, and excellent customer service.</li><li>Offer innovative technologies, solution ideas, and potential business process improvements to drive efficiencies and meet business needs.</li><li>Provide technical directions to Financial Systems developers on existing and new interfaces.</li><li>Utilize experience with Finance enterprise applications to lead upgrades, enhancements, and operational support procedures.</li><li>Manage a team of Financial Business Systems Analysts responsible for the improvement and support of Samaritans Purse enterprise applications.</li><li>Liaise between the Information Technology department and the user community.</li><li>Meet regularly with users to track open issues and facilitate the effective use of software applications.</li><li>Lead Finance Systems project management in the selection, rollout, and improvement of Enterprise Level Finance Systems.</li><li>Coordinate the testing of Finance based technology-related projects.</li><li>Liaise between developers, network managers, Help Desk, and software support on IT department operations.</li><li>All other duties as assigned.</li></ul><div><br></div><div><strong>Qualifications &amp; Experience</strong>:&nbsp;</div><ul><li>Bachelor's degree with a major in Information Technology, Information Systems, or related field, and/or at least ten (10+) years of related experience.<ul><li>A relevant combination of education and experience will be considered.</li></ul></li><li>Comprehensive knowledge of Oracle PeopleSoft Financials and Supply Chain Management (FSCM), along with a strong understanding of current finance systems and supporting technologies.</li><li>Comprehensive knowledge of business systems analysis and the software development lifecycle, including effective user interface design, system configuration, user training, and troubleshooting across enterprise finance applications.</li><li>12 credit hours of college-level Biblical Studies (required); if not already completed, opportunity to meet and complete requirement is available upon hire.</li></ul><div><br><strong>Job Location:</strong> Remote</div><div><strong>Type:</strong> Full-Time</div><div><strong>Language Requirement:</strong> Fluency in English (required)</div><div>&nbsp;</div><div><strong>Benefits:</strong></div><ul><li>On-site Medical Clinic (staff and dependents)&nbsp;</li><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave&nbsp;</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul>

Finance Software Delivery Manager

<div><strong>About Us:</strong></div><div>We're a group of Christian tech experts on a mission to create a better, more private, and more secure online world. We're building a decentralized, open-source alternative to the dystopian "beast system", and we need your help! As an Operations Manager at Shiloh, you'll be the behind-the-scenes mastermind who keeps our operations running smoothly.<br><br></div><div><strong>Your Mission:</strong></div><ul><li><strong>Orchestrate Excellence:</strong> Keep our web hosting, managed IT, products, and software development services running at peak performance, ensuring our customers receive top-notch service.</li><li><strong>Unite the Team:</strong> Foster a culture of collaboration and teamwork, ensuring our departments work in harmony to achieve our goals.</li><li><strong>Drive Efficiency:</strong> Develop and implement strategic plans to optimize our operations, streamlining processes and eliminating inefficiencies.</li><li><strong>Unlock Insights:</strong> Analyze data to identify areas for improvement, and make data-driven decisions to propel our growth and success.</li><li><strong>Empower Our Team:</strong> Provide coaching and feedback to help our team members grow and develop, unlocking their full potential.</li><li><strong>Shape the Future:</strong> Collaborate with our leadership team to develop and implement strategic plans, driving our company's vision and mission forward.</li></ul><div><br></div><div><strong>Your Key Responsibilities:</strong></div><div>As our Operations Manager, you'll play a vital role in driving our company's success. Your key responsibilities will include:</div><ul><li><strong>Financial Mastery</strong>: Own our financial operations, ensuring seamless payments, and collaborating with our finance team to resolve any issues. Your expertise will keep our financial engine running smoothly.</li><li><strong>Project Leadership</strong>: Spearhead project planning, execution, and delivery, guaranteeing timely, on-budget, and top-notch results that exceed expectations.</li><li><strong>Talent Catalyst</strong>: Foster a culture of growth, empowering team members to reach their full potential.</li><li><strong>Talent Acquisition</strong>: Assist in recruiting and on-boarding new talent, ensuring a smooth transition into our team.</li><li><strong>Event Planning:&nbsp;</strong>Manage our yearly events and coordinate with our team, vendors, sponsors, etc.</li><li><strong>Skill Development</strong>: Design and implement training programs that boost team skills and knowledge, driving innovation and excellence.</li><li><strong>Coaching &amp; Feedback</strong>: Provide regular guidance and feedback with hands-on experience in IT and Software, helping team members grow and thrive in their roles.</li><li><strong>Performance Excellence</strong>: Develop and execute performance management plans, ensuring team members meet expectations and addressing any performance gaps.</li><li><strong>Customer Champion</strong>: Build and nurture strong relationships with our customers, delivering exceptional experiences that exceed their needs and drive loyalty.</li><li><strong>Innovative: </strong>Confident fostering a culture of innovation and implementation through iteration.</li></ul><div><br></div><div><strong>What We're Looking For:</strong></div><ul><li>3+ years of experience in operations management or a related field</li><li>3+ years of experience in IT, Software Development, or related field.</li><li>Proven track record of improving efficiency and productivity</li><li>Excellent communication and problem-solving skills</li><li>Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously</li><li>Experience with project management tools like Asana, Trello, or Jira</li><li>Strong attention to detail and organizational skills</li><li>A passion for building a decentralized, open-source alternative to the existing tech ecosystem</li><li>Alignment with our Statement of Faith: https://shilohcode.com/creed</li></ul><div><br></div><div><strong>Perks:</strong></div><ul><li>Competitive hourly contract to hire W2</li><li>Opportunity to work with a dynamic team of Christian professionals who share your values</li><li>Collaborative and supportive work environment</li><li>Professional development and growth opportunities</li><li>Flexible work arrangements, including remote work options</li></ul><div><br></div><div><strong>Reach out:</strong></div><div>If you're excited about building a better future for everyone while working at a Christian organization disrupting the industry, we want to hear from you!</div>

Operations Manager

<div><strong>Get Involved!<br></strong><br></div><div>Samaritan's Purse has an incredible opportunity for a <strong>Cloud Engineer </strong>to join our <strong>Information Technology </strong>department. This fully <strong>remote (or on-site) </strong>role is part of the Samaritan Ark Cloud Services team, with a strong focus on Site Reliability. As a Cloud Engineer, you'll play a vital part in enabling ministries to spread the Gospel by ensuring the reliability, performance, and scalability of our cloud platforms. We run a fully on-premise, open-source environment, and you'll focus on maintaining self-hosted tools that empower developers and operators. Don't miss this unique opportunity to serve Jesus while working with modern reliability practices and open-source technologies. Come and use your gifts daily to advance the Gospel!</div><div>&nbsp;</div><div><strong>A day in the life of a Cloud Engineer:&nbsp;</strong></div><div>At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;</div><div>In the role of Cloud Engineer, you will have the opportunity to:&nbsp;</div><ul><li>Maintain your personal relationship with Jesus Christ and be an effective witness for Him.</li><li>Build, maintain, and optimize cloud infrastructure platform services that support the deployment and operation of ministry-critical workloads in our private cloud platform. Utilize various Artificial Intelligence (AI) tools to assist in optimizing engineering builds.</li><li>Provision and automate secure, scalable cloud infrastructure and deployment pipelines using Infrastructure as Code and CI/CD tools to support development and production environments.</li><li>Monitor applications and infrastructure performance and respond to incidents as part of an on-call rotation, supporting root cause analysis and long-term remediation.</li><li>Contribute to internal tooling and documentation to improve team productivity, technical consistency, and system knowledge-sharing.</li><li>Assist in evaluating cost implications and supporting optimization efforts for cloud resource usage; coordinate implementation efforts across stakeholders and vendors as needed.</li><li>Assist in the evaluation and adoption of emerging cloud technologies, advocating for improvements in resilience, cost, and maintainability.</li><li>Actively participate in team ceremonies, including stand-ups, retrospectives, and planning meetings, fostering continuous improvement and shared accountability.</li><li>All other duties as assigned.</li></ul><div><br></div><div><strong>Qualifications &amp; Experience</strong>:&nbsp;</div><ul><li>&nbsp;Bachelor's degree or university program certificate in a related field, plus five (5) to seven (7) years of Cloud Engineering experience, or seven (7) or more years of related experience.<ul><li>A relevant combination of education and experience would also be considered.</li></ul></li><li>Proven SRE or DevOps experience with a focus on reliability, automation, and production operations.</li><li>Extensive experience with observability systems, building and maintaining production stacks such as Grafana, Prometheus, ELK, Datadog, or Dynatrace.</li><li>Extensive GitOps experience with tools like ArgoCD or Flux, including management of self-hosted Git platforms such as Gitea or GitLab.</li><li>Hands-on experience running Kubernetes in production, strong Linux administration and troubleshooting skills, and comfort with open-source, on-premise environments; OpenStack experience is a plus.</li><li>12 credit hours of college-level Biblical Studies (required); if not already completed, opportunity to meet and complete requirement is available upon hire.</li></ul><div><br><strong>Job Location:</strong> Remote</div><div><strong>Type:</strong> Full-Time</div><div><strong>Language Requirement:</strong> Fluency in English (required)</div><div>&nbsp;</div><div><strong>Benefits:</strong></div><ul><li>On-site Medical Clinic (staff and dependents)&nbsp;</li><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave&nbsp;</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul>

Cloud Engineer

<div><a href="https://www.ministryhub.org/"><strong><em>MinistryHub</em></strong></a><strong><em> is honored to partner with Apartment Life in their search for a HubSpot Systems Administrator. Please direct all applications through MinistryHub and any inquiries to hello@ministryhub.org.</em></strong></div><div><br></div><div>Apartment Life is seeking a Tech Systems Developer with strong experience in HubSpot to help build and maintain efficient, scalable, and sustainable technology systems. This position will manage, optimize, and expand their HubSpot environment and its integrations across multiple platforms.</div><div><br></div><div>The ideal candidate will be a detail-oriented problem solver who thrives on process improvement and system reliability. As part of the Tech Systems team, this developer will play a key role in helping Apartment Life use technology as a tool for ministry impact—serving their staff, coordinators, and partners with excellence while aligning with their faith-based mission.</div><div>&nbsp;</div><div><strong>IMPORTANT DETAILS</strong></div><ul><li>This position is a full-time (40 hours) position.&nbsp;</li><li>3+ years of professional experience with HubSpot (admin, operations, or development).</li><li>Knowledge of databases, SQL, and data structures.</li><li>Bachelor's degree preferred.</li></ul><div>&nbsp;</div><div><strong>RESPONSIBILITIES</strong></div><ol><li><strong>Helpdesk Excellence </strong>- Provide excellent technical support by addressing HubSpot and other help desk requests in a timely, warm, and professional manner. Troubleshoot and resolve issues meticulously, ensuring minimal user downtime. Escalate or collaborate as needed, but maintain ownership until final resolution. Contribute to documentation and process improvements that enhance the overall user support experience.</li><li><strong>Develop &amp; Enhance HubSpot Features and Integrations </strong>- Build, test, and deploy new features, automations, and system improvements within HubSpot and its connected systems as prioritized by the VP, Tech Systems. Manage existing native and API-based integrations to ensure data accuracy and reliability between HubSpot and platforms such as Mapsly, Greenhouse, Qwilr, and Plant an App. Develop clean, reusable components and test changes in sandboxes before going live. Build and refine HubSpot reports and dashboards that help teams turn data into actionable insight.</li><li><strong>Maintain System Stability and Continuous Improvement </strong>- Support regular updates, patches, and data syncs to keep systems reliable, secure, and error-free. When sync issues occur between HubSpot and other systems (e.g., Plant an App), trace, troubleshoot, and resolve them efficiently. Approach systems holistically as a systems thinker who understands how data, tools, and people connect. Identify opportunities to streamline processes, workflows, and automations to improve user experience. Document technical solutions and processes to strengthen the team’s shared knowledge base.</li><li><strong>Monitor and Implement HubSpot Advancements </strong>- Stay current with HubSpot product updates, new features, and best practices. Evaluate emerging capabilities and recommend enhancements that will add value, improve efficiency, and strengthen system alignment with organizational goals. Translate HubSpot innovations into practical, mission-driven solutions for Apartment Life. Implement HubSpot’s AI tools, including Breeze AI Agents and related integrations, to enhance automation, reporting, and cross-system collaboration.</li><li><strong>Collaborate with Tech Leadership </strong>- Partner closely with the VP of Tech Systems to clarify requirements, assess feasibility, and ensure development priorities align with organizational strategy. Provide input on opportunities for innovation within HubSpot and related systems. Support cross-training efforts and serve as backup for other team members as needed to maintain team flexibility and continuity.</li></ol><div>&nbsp;</div><div><strong>SUCCESS FACTORS&nbsp;</strong></div><ul><li>HubSpot and its connected integrations operate smoothly and reliably.</li><li>The organization fully leverages HubSpot’s functionality for marketing, operations, and data management.</li><li>Support requests are resolved promptly and professionally with documented solutions.</li><li>System improvements are proactive, scalable, and aligned with strategic and spiritual priorities.</li><li>Collaboration and communication within the Tech Systems team are strong, efficient, and mission-focused.</li></ul>

HubSpot Systems Administrator

<div><strong>Come and See Foundation</strong> is a global not-for-profit media organization driven by a singular vision: Every Life Transformed by Jesus. We fulfill this vision by: Inviting everyone to encounter Jesus through exceptional storytelling that brings the Bible to life.</div><div><br>Our primary focus is supporting and expanding the global reach of <em>The Chosen</em>, the first-ever multi-season television series about the life of Jesus Christ. Through its powerful storytelling, high production values, and authentic portrayal of Jesus's life and ministry, <em>The Chosen</em> has captivated millions worldwide and become a cultural phenomenon.</div><div><br>Come and See plays a pivotal role in funding, marketing, and distributing <em>The Chosen</em> while actively engaging audiences to ensure this transformative message continues to inspire lives across diverse cultures and communities. By fostering a collaborative and innovative work environment, we are committed to creating experiences that don't just entertain—but truly transform hearts and lives in Jesus's name.</div><div><br></div><div><strong>Position Overview</strong></div><div>The Digital Asset Manager reports to the Director of Digital Asset Management and carries out daily implementation of strategies and plans under the Director’s direction and oversight. The Digital Asset Manager plays a key role in advancing the Come &amp; See mission by ensuring that master TV episodes, translations, and marketing assets are organized, preserved, and ready for global distribution. This position blends technical and operational excellence with a heart for stewardship, ensuring that every piece of media, from episodes to promotional content, is prepared and accessible to reach audiences worldwide. Through thoughtful organization, metadata management, and workflow design, this role connects production, marketing, and distribution, turning creative assets into tools for ministry impact.&nbsp;</div><div>&nbsp;</div><div><strong>Key Responsibilities</strong></div><ul><li>Manage the daily operations of the Digital Asset Management (DAM) and Video Management Platforms under the direction of the Director of Digital Asset Management, ensuring consistent organization and reliable access&nbsp;</li><li>Oversee the stewardship, versioning, and quality control of master TV episodes, trailers, translations, and marketing materials&nbsp;</li><li>Ensure that metadata and taxonomy standards are applied accurately so assets are searchable, discoverable, and ready for activation across platforms and languages&nbsp;</li><li>Partner with production, post-production, marketing, and localization teams to align workflows for timely and accurate asset delivery&nbsp;</li><li>Apply human-centered design principles to create clear, intuitive structures that meet the needs of both internal teams and external partners&nbsp;</li><li>Use data-driven insights to monitor performance, identify opportunities, and improve efficiency&nbsp;</li><li>Develop and uphold governance policies that maintain consistency, protect intellectual property, and ensure metadata accuracy&nbsp;</li><li>Provide training, documentation, and guidance to promote adoption and best practices in asset stewardship&nbsp;</li><li>Collaborate with IT, creative, and operational teams to align systems and processes with organizational goals&nbsp;</li></ul><div><br><br></div><div><strong>Job Description Subject to Change</strong></div><div><em>The job responsibilities listed in this job description reflect the principal functions of the job and shall not be considered a detailed description of all the work requirements that may be inherent in the position.&nbsp; Additional duties, projects, and responsibilities may be added or removed per organizational or ministry need at the discretion of leadership. Please note this role does not involve creative content production. It is focused on managing finalized assets.</em></div><div><em>&nbsp;</em></div><div><strong>Competencies &amp; Qualifications</strong></div><ul><li>Proven experience managing a Digital Asset Management (DAM) or Media Asset Management (MAM) system&nbsp;</li><li>Knowledge of metadata standards, taxonomy, naming conventions, and rights management&nbsp;</li><li>Curiosity to learn new technologies and grow in stewardship and innovation&nbsp;</li><li>Strong understanding of film and television production workflows, including pre-production, post-production, and distribution&nbsp;</li><li>Familiarity with media file types and formats such as ProRes, MXF, WAV, MP4, and VTT and their appropriate uses&nbsp;</li><li>Familiarity with localization and translation workflows including subtitling, dubbing, and multi-language distribution&nbsp;</li><li>Excellent organizational and problem-solving skills with strong attention to detail&nbsp;</li><li>Data-informed mindset with the ability to translate insights into meaningful improvements&nbsp;</li><li>Effective communicator and collaborator across creative, technical, and ministry teams&nbsp;</li><li>Customer Service: Extremely responsive to internal and external customer requests, exceeding expectations</li><li>Integrity: Earns trust and maintains confidence; does what is right, speaks plainly and truthfully</li><li>Collaboration: Builds relationships and rapport throughout the organization through collaborative team building</li><li>Communication: Able to clearly present complex or conceptual issues both orally and in writing</li><li>Adaptability: Adjusts quickly to changing priorities and conditions; copes effectively with complexity and change</li><li>Openness to Feedback: Solicits feedback, reacts calmly to criticism, and handles difficult situations with honesty</li><li>High Standards: Expects personal and team performance to be nothing short of the best</li><li>Independence: Ability to work independently with minimal supervision</li><li>Bachelor's degree in Business, Data Science, Computer Science, or related field</li><li>Experience with Aprimo and Imagen platforms a plus&nbsp;</li><li>4-6 years experience managing post-production final assets, or a video/digital asset management system. &nbsp;</li><li>Reliable high-speed internet connection (1GB+, fiber preferred)&nbsp;</li></ul><div>&nbsp;</div><div><strong>Physical/Mental Requirements</strong></div><div>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>Ability to sit for extended periods while working at a computer</li><li>Visual acuity sufficient to work with detailed information on computer screens</li><li>Manual dexterity to operate computer keyboard and mouse</li><li>Ability to concentrate and maintain attention to detail for extended periods</li><li>Capacity to manage multiple projects simultaneously and work under pressure</li><li>Strong verbal and written communication skills</li><li>Ability to participate in video conferences and virtual meetings</li><li>Ability to consistently lift up to 20 lbs</li><li>If hired as remote, readiness to travel roughly once each quarter</li></ul><div>&nbsp;</div><div><strong>Our Beliefs, Culture, and Commitment</strong></div><div>At Come and See, every staff member is a critical and valuable part of our mission and ministry. We consider ministry readiness and an individual’s capacity to represent our culture and Christian beliefs during the selection process for all staff positions. An essential function within every position held by a staff member at Come and See is to uphold and represent Jesus in how we live and behave. &nbsp;</div><div>&nbsp;</div><div>While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential in our mission and vision to share the story of Jesus with the world and see everyone, everywhere, experience the authentic Jesus.</div>

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