<div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Reports to:</strong> Customer Support Manager</div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $70,000 - 80,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 401(k) with match</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About the Role</strong></div><div>The Technical Support Specialist is a mid-to-senior level role housed within our Customer Experience organization, serving as a critical bridge between our customers and Engineering team on complex technical issues. This position works closely with Engineering and will collaborate within the Support team, taking ownership of escalated cases and ensuring they are resolved with accuracy and efficiency. Key areas of ownership include data migrations, Salesforce administration, key technical support escalations, automation advocacy, and serving as an engineering project liaison. This role will receive mentorship and technical review from the Engineering team.<br><br></div><div>In the early stages, this hire will focus on addressing customer support tickets to gain a deep understanding of our platform and customer needs.</div><div><strong><br>Responsibilities</strong></div><ol><li><strong>Advanced Support Ticket Resolution:</strong> Handle complex P1 and P2 support tickets, ensuring timely resolution and escalating to management when necessary.</li><li><strong>Engineering Issue Management: </strong>Scope, document, and submit well-structured issues in GitHub for the Engineering team based on Support escalations.</li><li><strong>Data Migrations: </strong>Serve as the lead Support resource for customers using the migration tool, providing guidance and troubleshooting.</li><li><strong>Data Update Coordination: </strong>Coordinate and even write scripts (nice to have, not requirement) in GitHub issue for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Bug Investigation: </strong>Reproduce and investigate reported bugs, collaborating with Engineering to determine root causes and next steps.</li><li><strong>General Integration Support: </strong>Lead customer-facing calls and information gathering for integration and API troubleshooting.</li><li><strong>Salesforce Support: </strong>Obtain (or already hold) a Salesforce certification to assist customers with Salesforce integration issues. Current Salesforce certification preferred.</li><li><strong>Automation Advocacy: </strong>Identify opportunities for process automation and efficiency improvements, working with Engineering to implement solutions that reduce manual work and improve customer experience.</li><li><strong>Engineering Project Liaison:</strong> Serve as the primary point of contact between Customer Experience and Engineering teams for technical projects, facilitating communication, requirements gathering, and ensuring customer needs are represented in engineering decisions.</li></ol><div><strong><br>Qualifications</strong></div><ol><li>3+ years in a technical support, or engineering-adjacent role, ideally within SaaS or a similar technology environment.</li><li>SQL knowledge preferred.</li><li>Ability to scope and document technical issues clearly for engineering teams.</li><li>Familiarity with GitHub issue tracking.</li><li>Experience troubleshooting integrations and APIs.</li><li>Knowledge of digital marketing technology (GA4/GTM, etc)</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Salesforce Administrator certification (or willingness to obtain within first 6 months).</li></ol><div><strong><br>Requirements</strong></div><ul><li>SQL: 1 - 3 years</li><li>GitHub Issue Tracking: 1 - 3 years</li><li>API Troubleshooting: 2 - 4 years</li><li>Problem-solving: Good - Excellent</li><li>Communication: Good - Excellent</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>Salesforce Administration: 1 - 2 years</li><li>Scripting: 1 - 2 years</li><li>Technical Documentation: Good - Excellent</li></ul><div><strong><br>About Us</strong></div><div>We started Anedot in 2010 and now are launching a major payment processing and finance product aimed at empowering organizations through innovation, scalability, and world-class user experiences. This is a greenfield project, offering you the chance to make foundational architectural decisions and have a significant impact on a highly visible and transformative platform. We are a low-meeting and little bureaucracy organization - we don’t have time for that.<br><br></div><div><strong><br>What Success Looks Like</strong></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days: </strong>You are proficient in handling P1/P2 tickets, creating engineering issues, and handling basic integration troubleshooting.</li><li><strong>6 Months: </strong>You are independently managing migration requests, leading integration troubleshooting calls, and writing scripts for data updates.</li><li><strong>12 Months: </strong>You have reduced turnaround time for complex tickets and escalations, improved communication workflows between Support and Engineering, and are actively contributing to automation initiatives.</li><li><strong>Ongoing: </strong>You serve as the go-to technical expert for the Support team, consistently improving processes, and enabling faster resolutions for our customers.</li></ul><div><strong><br>Hiring Process</strong></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Initial Interview</li><li>Technical Questionnaire</li><li>Video interview with our Founder and CEO. Before this meeting we'll send an optional Clifton StrengthsFinder access code.</li></ol><div><br><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Technical Support Specialist

<div>Ministry Trakker is looking for a passionate salesperson with ministry knowledge to join our mission. Help churches streamline their care with our Google Sheets-based tool that sends text reminders to staff. This is a commission-based role—perfect for someone who loves connecting with churches and earning based on results. We’ll reach out to discuss commission structure and next steps. Let’s make ministry care simple together!&nbsp;<br>&nbsp;</div><div>We are a new startup of niche church software. My church needed it, so I designed it. We've been live testing since May and have the kinks worked out.&nbsp; Ministry Trakker streamlines your ministry by tracking needs and assigning them to your staff via a Google Sheet or Google Form. Think of it as your digital assistant that texts reminders to the right people at the right time, so no need slips through the cracks.&nbsp;<br>&nbsp;<br>I need someone who has a sales personality and has been involved in church ministry with a network of pastors and churches who would like to get in on the ground floor of a great opportunity (maybe a retired pastor). I need someone who is a self starter and will take Ministry Trakker to the next level by getting new churches to signup. This software is so helpful, we wouldn't want to do ministry without it. My pastor says, " My friend and partner in ministry, Jim Caldwell, created this tool to help us better shepherd and care for our church members. It’s one of the most helpful administrative tools I’ve seen in ministry in my 20+ years. I highly recommend it for every church, no matter the size. Wish we had it 15 years ago."<br>&nbsp;<br>Here's the scoop: I'm a full time associate pastor and definitely not rich. I need someone who is willing to come alongside me on a commission basis. A sales person who puts some time into this could make a nice side income. Commission negotiable.&nbsp;</div>

Church Management Software Salesperson

<div><strong>Location</strong>: Remote / Hybrid <br><br>Must be able to work from <strong>9am-5:30pm ET Monday through Friday</strong><br><br><strong><em>Who We Are</em></strong> <br>Servant Keeper is on a mission to multiply ministry impact. <br><br>We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people. <br><br>Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose. <br><br>Our Core Values aren’t just wall art — they’re how we operate: <br>🙌 Servant Heart – We lead by serving first <br>💪 Grit – We find a way, even when it’s hard <br>🚀 Never Satisfied – We improve relentlessly <br>🤝 Community – We are better together <br>✅ Do What You Say – Integrity is non-negotiable <br><br><strong><em>What You’ll Do </em></strong><br>As a Sales Assistant, you’ll be the warm welcome and steady engine behind our sales and upsell motions. You’ll often handle the first interaction many ministry leaders have with our brand and ensure every handoff is smooth, timely, and relational. You’ll support our Sales Lead and Account Executives with research, organization, and insight — helping us scale our reach with excellence. <br><br>You will: <br>- Manage inbound sales calls and be the front-line voice of Servant Keeper <br>- Qualify leads and move them into the appropriate pipeline <br>- Assist with lead research, email campaigns, and screening calls <br>- Keep Salesforce tidy and accurate with up-to-date notes <br>- Participate in sales meetings and provide feedback from the front lines <br>- Bring positive energy, precision, and a deep sense of mission <br><br><strong><em>What You Bring </em></strong><br>- Passion for ministry and heart for service <br>- Strong communication and interpersonal skills <br>- Detail-oriented with excellent task management abilities <br>- Proactive and coachable — hungry to grow <br>- Track record of meeting goals and driving results <br>- Experience with Salesforce or similar CRM systems <br><br><strong><em>What You Get </em></strong><br>- A mission-driven role where your work truly matters&nbsp;<br>- $20/hour, 40 hours per week<br>- Medical, dental, and vision insurance&nbsp;<br>- Paid time off<br>- Life and disability insurance&nbsp;<br>- HSA and FSA options&nbsp;<br>- 401(k) with company match&nbsp;<br>- Access to wellness resources&nbsp;<br>- A team that’s purpose-first and people-always&nbsp;</div>

Sales Assistant

<div>Want to make a difference? Join an organization that has been transforming lives for over 40 years!<br><br>As a Christian non-profit, Prison Fellowship® trains and inspires churches and communities—inside and outside of prison—to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.<br><br>Prison Fellowship® is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.<br><br><strong>What we are looking for:</strong><br>A driven and mission-focused <strong>Sr. Manager, Software Engineering, Salesforce and Data</strong> to impact both ministry and business operations including Salesforce, Enterprise Data Integration, Data Warehousing, and Business Intelligence. As a software engineering leader, you will manage a software engineering team, including contractors, in the development of software, database, and integration solutions. The ideal candidate will have strong software engineering skills, leadership, mentorship, and communication skills.<br><br><strong>Expectations of this role:</strong></div><ul><li>Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions</li><li>Manage and guide software engineering staff and contractors</li><li>Collaborate with Product Delivery Managers, other engineering teams, and leadership</li><li>Create and contribute to technical design documentation</li><li>Ensure development comports with best practices, PFM policies, and IT strategy</li><li>Ensure the use of approved tools, languages, frameworks, and platforms</li><li>Analyze platforms and tools and make recommendations for improvement</li><li>Help manage hosting environments and use request/incident ticket tracking and project management systems as needed</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>Strong technical expertise in Salesforce or other enterprise CRM platform</li><li>Strong technical expertise in Data Warehousing technology</li><li>10+ years of management experience, 3+ years of experience leading software engineering teams</li><li>Bachelor's degree in computer science/engineering or equivalent experience</li><li>Strong background in software development, designing data models, data integration, data warehousing, and supporting analytics</li><li>Sound experience with GitHub, code management, merges, and deployments</li><li>Agile-like and Waterfall environment experience</li><li>Experience with CI/CD and Devops processes</li><li>Experience building web applications&nbsp;</li><li>Experience building and using APIs to integrate systems and SaaS environments</li><li>Knowledge and practical application of open source solutions is a plus</li><li>This is a remote/work from home position in the US with a 5% travel component and office hours are 8:30 AM - 5:00 PM EST</li></ul><div><br><strong>What we offer: </strong><br>At Prison Fellowship, our goal is to support the total well-being of all our employees. Our benefit offerings for full-time employees include health, dental, vision, life, and disability insurance, retirement account funding, flexible spending accounts, paid maternity and parental leave benefits, and more. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days) after one year of employment. Part-time employees working at least 20 hours per week on a regular basis are eligible for select offerings, not inclusive of health benefits, on a pro-rated basis. In addition, we offer a team-oriented, mission-driven, supportive environment with cutting-edge technology solutions and tremendous opportunity for growth and development. <br><br>Salary at Prison Fellowship is determined by a variety of factors. For this position, the salary range is projected to be between $113,000 and $130,000.<br><br>Visit the employment page on our website to learn more about Prison Fellowship.<br><br>Check out our YouTube channel to see how Prison Fellowship is transforming lives!<br><br><strong>OUR STATEMENT OF FAITH</strong><br><br><strong>The Foundation of What We Believe</strong><br>As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God’s inspired word and the complete tenets of the Apostles’ Creed and the Nicene Creed.<br><br>We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity; Father, Son, and Holy Spirit. We believe that Jesus Christ, God’s Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God’s authoritative and inspired Word, without error in all its teachings.<br><br><strong>How We Are Compelled to Live and to Act</strong><br>We believe that Christians, both individually and corporately, must submit to the Bible as God’s authoritative, divine and inspired Word, in all matters of belief and conduct.</div>

Sr. Manager, Software Engineering

<div>&nbsp;</div><h3><strong>Entrepreneurial Full Desk Specialist (Sales &amp; Recruiting)</strong>&nbsp;</h3><div>&nbsp;</div><div>1099 Consultant | 100% Commission based position (No limits to your hustle!)</div><div>Work from anywhere! + Flex Schedule <em>(Part-time required!)&nbsp;</em></div><div>&nbsp;</div><div><strong>Mission Driven is Key!&nbsp;</strong></div><div>&nbsp;</div><div><strong>What we are looking for:</strong>&nbsp;</div><ul><li>People person, you thrive on connection&nbsp;</li><li>Proficiency in LinkedIn with a desire to grow and expand in recruitment/sales tools and various outreach capabilities.&nbsp;</li><li>Proficiency in Microsoft Suite&nbsp;</li><li>Extremely detail oriented&nbsp;</li><li>Proactive, hardworking, and entrepreneurial nature&nbsp;</li><li>Disciplined self-starter&nbsp;</li><li>Passion for our mission and core values&nbsp;</li></ul><div>&nbsp;</div><div><strong>What you bring to the team:</strong>&nbsp;</div><ul><li>2 years of relevant experience (sales, marketing, communications, recruitment, etc.)&nbsp;</li><li>Proven ability to work independently.&nbsp;</li><li>Proficiencies in Microsoft and Recruitment Tools (such as LinkedIn).&nbsp;</li></ul><div>&nbsp;</div><div><strong>Responsibilities are full cycle: <br>(1) </strong>Business Development:&nbsp;</div><ul><li>Prospect clients in your territory.&nbsp;</li><li>Make business development calls, organize client meetings, and secure clients.&nbsp;</li><li>Prospect opportunities and validate job openings.&nbsp;</li><li>Maintain client partnerships.&nbsp;</li></ul><div><strong>(2)</strong> Recruitment:&nbsp;</div><ul><li>Recruit on assigned positions.&nbsp;</li><li>Screen candidates and conduct interviews (recorded for Fisher of Men leadership to review).&nbsp;</li><li>Submit candidates to client and/or Fisher of Men leadership.&nbsp;</li><li>Complete references.&nbsp;</li></ul><div>&nbsp;</div><div>If you are intrigued by the opportunity, bear witness to our Mission, please apply by sending your resume to <a href="mailto:agoodrich@fisherofmenretained.com">agoodrich@fisherofmenretained.com</a> or via https://fisherofmenretained.com/&nbsp;</div>

Entrepreneurial Full Desk Specialist (Sales & Recruiting)

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary<br></strong>We are looking for a Manager of Customer Success to join our growing Customer Success Team. As Manager of Customer Success, you will report to the Director of Customer Success and will be focused on leading our mid-level Customer Success Managers who are responsible for revenue retention, expansion, customer product adoption, and overall satisfaction.</div><div><br>In this role, you will be responsible for the success of your Customer Success Manager team, which includes meeting or exceeding gross and net revenue retention goals, as well as achieving expansion targets. You will coach your team on how to successfully manage a book of business proactively, how to implement B2B SaaS CS best practices and guiding principles, and how to develop CS professional skills. You will work closely with cross functional leaders from teams such as Technical Support, Onboarding, Sales, Marketing and Product for the betterment of the customer experience and ability for your team to serve their customers as effectively as possible.&nbsp;</div><div><strong><br>Responsibilities</strong></div><div><strong><br>Team Development: </strong>Provide ongoing mentorship and support to Customer Success team members, fostering professional growth, resolving challenges, and ensuring adherence to best practices and company standards. Drive the professional development of Customer Success team members through targeted training, mentorship, and performance feedback, while fostering a supportive environment that encourages continuous learning and growth. Use data and reporting to measure CSM success and areas for improvement.&nbsp;</div><div><strong><br>Team Performance and OKR Management: </strong>Oversee team performance of company objectives and departmental goals, ensuring parallel progress and providing prescriptive feedback for each Customer Success Manager in necessary areas of growth. Own and manage quarterly OKRs, providing regular updates to Virtuous leadership.</div><div><strong><br>Segmenting and Forecasting</strong>: Conduct regular assessments of Customer Success Managers’ books of business to ensure optimal balance of recurring revenue, customer journey stages, and more. Develop and update retention and expansion forecasts for each CSM and collectively as a team.&nbsp;</div><div><strong><br>Software Management</strong>: Maintain and optimize software tools for the team, including ChurnZero reportings, Sendoso, Notion, and Lattice, ensuring effective utilization and data accuracy.</div><div><strong><br>You Must Have</strong></div><ul><li>At least 3 years of experience managing a team is required</li><li>Management experience in B2B SaaS</li><li>Experience managing a quota carrying team</li><li>Experience in a professional customer facing role required</li><li>Strong Leadership: Proven experience in a customer success or related leadership role.</li><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful relationships not only with your team members but also with customers.</li><li>Proactive Problem-Solving: Proven ability to identify and address gaps or risks in CSM books of business with the appropriate coaching</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance to&nbsp; your team through the use of tools, reporting, and data driven customer insights.</li><li>Sales Acumen: Ability to coach CSMs on sales tactics and strategies for optimal retention and expansion</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li><li>Thrive in a fast-paced and ever-changing environment where you equally work independently and collaboratively- the ability to juggle multiple processes and prioritize daily is a must.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.<br><br>Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are <strong>not legitimate</strong> and we recommend disregarding it immediately.</div>

Manager of Customer Success

<div><strong>About the Job</strong></div><div>&nbsp;</div><div>The Salesforce Marketing Cloud Specialist/Administrator is a full-time, exempt, remote position that is part of the Information Technology team and will play an important role in the ongoing adoption and improvement of the University's Salesforce Marketing Cloud environment.<br><br>The Salesforce Marketing Cloud Specialist/Administrator has responsibility to support the marketing automation operations through the administration of Colorado Christian University's Marketing Cloud environment and the continuous evolving Salesforce environment. In this role, problem-solving frequently requires analysis of moderately complex issues/problems and collaboration with the various business units engaging with the Salesforce platform.</div><div>&nbsp;</div><div><strong>About CCU</strong></div><div>&nbsp;</div><div>Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.</div><div>&nbsp;</div><div>Colorado Christian University was founded in 1914. CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)&nbsp;</div><div>CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.</div><div>&nbsp;</div><div>Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.</div><div>&nbsp;</div><div>CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.</div><div>A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by <em>The Chronicle of Higher Education.</em></div><div>&nbsp;</div><div>CCU offers more than 100 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.</div><div>&nbsp;</div><div><strong>What is most appealing about working at CCU?</strong></div><ol><li>Faith friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?</li><li>Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.</li><li>Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.</li><li>Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our <a href="https://www.ccu.edu/about/strategic-priorities/"><strong>University's Strategic Priorities</strong></a>.</li></ol><div><br><strong>We’re looking for candidates who have:</strong></div><ol><li>Salesforce Marketing Cloud Administrator certification preferred.</li><li>Two or more years of experience with Salesforce Marketing Cloud Administration, Salesforce Service Cloud, or a similar system.</li><li>Two or more years of experience in higher education enterprise software support.</li><li>Excellent technical aptitude and proven ability to learn new systems.</li><li>Knowledge of HTML, Javascript, AMPscript, Cascading Style Sheets (CSS) and Structured Query Language (SQL) preferred.</li><li>Analytical and strong problem-solving skills, with an ability to think creatively and with attention to detail.</li><li>Excellent project management skills and a positive, encouraging attitude.</li><li>Ability to communicate effectively at all levels of the organization: orally and in writing.</li><li>Exemplary customer service through frequent communication, positive relations, and prompt support.</li><li>Ability to critically evaluate business requests from the underlying true needs of the organization.</li></ol><div><br><strong>Key Job Duties</strong></div><ol><li>Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Salesforce Marketing Cloud Administrator supports the mission of the University through the administration of Marketing Cloud resources to provide prospects and current students with outstanding engagement as they work to fulfill their educational goals.&nbsp;</li><li>Develop, document, and implement journeys utilizing Journey Builder and sync data between Salesforce Service/Sales Cloud and Marketing Cloud.</li><li>Function as an institutional expert on the Salesforce Marketing Cloud platform for various business units and departments. Coordinate the evaluation, scope, and completion of new development requests to meet CCU's unique business needs.</li><li>Work with the Communications &amp; Creative Services team to create communication plans to support various departments.</li><li>Manage the totality of the Salesforce Marketing Cloud ecosystem from the implementation of new features to support of end-users to ensure high adoption levels of functionality and features.</li><li>Collaborate with internal and external stakeholders to gather, define, and document requirements for program enhancements and system changes.</li><li>Use ticketing system to record, classify, and resolve client incidents and service requests. Provide application users with technical support where needed.</li><li>Build and manage data extensions and audience segmentation; track email performance and develop dashboards and reports to support data-driven decision-making.</li><li>Seek opportunities for automation and improvement of current processes, resulting in efficiencies. Stay current on Salesforce Marketing Cloud releases and evaluate new features as they are deployed, and maintain strong knowledge of best practices. Gather and analyze business requirements for changes and enhancements.</li><li>Plan ahead for upgrades, seasonal releases, and long-term projects.</li><li>Support user adoption, deliver training, and help maximize the platform’s value to the organization.</li><li>Complete other duties as assigned.</li></ol><div><br><strong>Work Environment</strong><br><br>While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You will be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.<br><br><strong>What we offer our employees:</strong><br><br>We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.<br><br>Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $65,000 - $80,000 annually. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.</div><div><br><strong>Spiritual Requirements<br></strong><br></div><ol><li>Committed follower of Jesus Christ, who believes there is no salvation apart from faith in his atonement on the cross, by grace alone becoming "born again" thus beginning a personal relationship with Christ, the Son of God.</li><li>Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace. Must have a strong sense of calling to the ministry of Colorado Christian University.</li><li>Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church. Knowledgeable about the Word of God and passionate about Christian education.</li><li>Must be a traditional evangelical Christian whose lifestyle is in consonance with sound Christian principles, is compatible with CCU’s Statement of Faith, and is in agreement with the Strategic Priorities promulgated by the University.</li></ol><div><br>Review of applications will continue until the position is filled. Colorado Christian University does not discriminate on the basis of race, color, national origin, ethnicity, ancestry, sex, age, physical or mental disability, military or veteran status. CCU is committed to an environment free from discrimination and harassment and calls on every member of the university community to be vigilant in deterring and reporting all violations. CCU does reserve the right to exercise preference on the basis of religion in all of its employment practices. All employees who work at CCU must demonstrate a spiritual testimony consistent with our evangelical mission and follow our lifestyle expectations.</div>

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