<div><strong>POSITION SUMMARY:</strong></div><div>Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?&nbsp; Do you believe in our calling as Christians to welcome the least of these and love our neighbor?</div><div><br></div><div>If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.</div><div><br></div><div>World Relief seeks a regional IT Support Specialist. This position provides support for maximizing World Relief Chicagoland’s Information Technology resources to optimize its daily operations. Support includes computer inventory management, IT software and hardware support to staff and interns. This position also audits system behavior and works with national IT department and third-party IT companies to uphold cybersecurity protocols. Finally, this position serves as subject matter expert and primary point-of-contact for the preparation/setup and ongoing technical support for computers and network system in the region.</div><div><br></div><h3>Role &amp; Responsibilities</h3><ul><li><em>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</em></li><li>Provide computer hardware and software technical support both in person and remotely to staff, interns and volunteers.</li><li>Maintain intern laptops and workstations</li><li>Manage, track, and protect equipment that is designated for use by staff and interns. This includes regular updating of staff and intern laptops</li><li>Maintain, install and test software applications on computer hardware throughout the region.</li><li>Manages help desk tickets to assist staff and interns with computer and network related issues</li><li>Maintain record of IT support</li><li>Manage staff and intern tech orientation</li><li>Set up employee and intern workstations</li><li>Manage regional computer inventory including retiring aged computers</li><li>Provide limited training to audio-visual/multi-media equipment users.</li><li>Work with Office Managers to purchase laptops</li><li>Liaise with third party IT support organizations</li><li>Set up and break down equipment for All-Staff internal and external meetings.</li><li>Assist with short term projects as necessary</li><li>Other duties as assigned by supervisor</li></ul><div><br></div><h3>Knowledge, Skills, &amp; Abilities</h3><ul><li>Working knowledge of relevant operating systems, software and programming such as Microsoft OS and MS 365</li><li>Knowledge of Microsoft Office Suite including Word, Excel, Outlook &amp; Teams</li><li>Excellent problem-solving, troubleshooting and critical thinking skills</li><li>Keen attention to detail</li><li>Good organization, time management and prioritization skills</li><li>Effective communication skills, including speaking, writing and active listening</li><li>Great customer service and interpersonal skills</li><li>Valid driver's license and good driving record preferred</li></ul><div><br></div><h3>Requirements</h3><ul><li>Mature and personal Christian faith</li><li>Committed to the mission, vision, and values of World Relief</li><li>Desire to serve and empower the Church to impact vulnerable communities</li><li>Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document</li><li>Bachelor’s degree in Information Technology, Computer Science or an equivalent combination of education and experience with a history of progressively increasing responsibility and accomplishments.</li><li>Minimum of two years related work experience strongly preferred</li><li>Knowledge of Microsoft Windows 365, all current internet browsers (Chrome, Internet Explorer, Safari and Firefox), including networking concepts and general technical troubleshooting skills</li></ul><div><br>$24 - $27 an hour</div><div><br><strong>World Relief offers a competitive benefits package (25 hours + per week):</strong>&nbsp;</div><div>- Medical, Dental, Vision</div><div>- Offer 16 company Paid Holidays + 4 additional Personal days per year!</div><div>- Paid Sick and Vacation Time</div><div>- Paid Parental Leave (12 weeks for qualified employees)</div><div>- FSAs: Medical &amp; Dependent Care, &amp; Commuter Funding</div><div>- Supplemental Life Insurance (employee, spouse, and children)</div><div>- Critical Illness, Hospital Indemnity, and Accident insurance policies</div><div>- Legal Shield Insurance</div><div>&nbsp;</div><div><strong>World Relief pays 100% for eligible employees:</strong></div><div>- Group Term Life (employee, spouse, and children)</div><div>- Long Term &amp; Short-term Disability</div><div>- Accidental Death and Dismemberment (AD&amp;D)</div><div>- Long Distance Travel Insurance</div><div>- Employee Assistance Program (EAP)</div><div>&nbsp;</div><div><strong>World Relief - Retirement:</strong></div><div>- 401K &amp; Roth</div><div>- WR matches up to 4%, then an additional quarter percent up to 10%</div><div>- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.&nbsp;</div><div>&nbsp;</div><div><strong>World Relief Discounts (Immediately Eligible):</strong></div><div>- Verizon</div><div>- Pet Insurance through Nationwide</div><div>- Home and Auto insurance through Liberty Mutual</div><div>- Working Advantage Discount Program</div><div>- Active &amp; Fit Gym Membership</div><div>&nbsp;</div><div><em>World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.</em></div><div><br></div><div><strong>PHYSICAL DEMANDS:&nbsp;</strong></div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations</li><li>The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.</li><li>Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.</li><li>The employee frequently is required to sit, reach with hands and arms, talk and hear.</li></ul><div>&nbsp;</div><div><strong>WORK ENVIRONMENT:&nbsp;</strong></div><ul><li>General office setting. World Relief also offers hybrid and remote schedules for limited positions.</li><li>Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.</li><li>Year-end archiving activities involve repeated lifting and bending.</li><li>Physical, emotional and intellectual demands</li><li>Equipment used: Employee computer (desktop or laptop), printer, and copier.</li><li>All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.</li></ul><div><br></div><div>We are proud to be an EEO/AA employer M/F/D/V.</div><div>&nbsp;</div><div>For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.</div><div>&nbsp;</div><div><strong>Legal Background in the United States</strong></div><div>World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer. &nbsp;</div><div>&nbsp;</div><div>In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.</div><div>&nbsp;&nbsp;</div><div>Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.</div><div><br><strong>ORGANIZATION SUMMARY:</strong></div><div>World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.</div><div>&nbsp;</div><div>In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.</div>

IT Support Specialist

<div><strong>This is not just a job opportunity, this is an opportunity to </strong><strong><em>transform lives</em></strong><strong>!</strong></div><div><br><strong>Summary</strong></div><div>Provide technical expertise, guidance, and support to users both in-person and remote. Identify, research, and resolve technical problems with PCs, laptops, and network connections. Respond to service requests submitted via problem-tracking software, telephone calls, email, voicemail, and verbal requests.<br><br></div><div>Bible League International serves the under-resourced Church with Bibles and training to transform lives worldwide through God’s Word! Our team is excited about God’s calling on our ministry and serves Him in His mission for the world, with commitment and joy. We hope you will consider His leading in using your God-given gifts and abilities to help fulfill the Great Commission in serving at Bible League International!<br><br><strong>Duties</strong></div><ol><li>Configure, install, and setup PCs and laptops (hardware, operating system, network connection, and appropriate software.)</li><li>Provide hardware technical support for PC, laptop, and network users (troubleshooting, client system maintenance, etc.).</li><li>Provide software technical support (loading software, assisting with applications, email, troubleshooting, etc.).</li><li>Install/relocate hardware, box and ship equipment, and work with cabling.</li><li>Work with the Cisco Call Manager and Unity voicemail system, as needed, to support staff requests for adds, moves, and changes or other programming as directed by the Director of IT Technical Services.</li><li>Assist with maintaining hardware inventory information in the asset management software.</li><li>Assist with and provide technical expertise overall audio/visual (AV) equipment and provide support as needed. This will include setup, operation, and take down of A/V equipment as required throughout the organization and provide post-production support of audio and video files.</li><li>Perform projects and tasks as directed by the Director of IT Technical Services.</li><li>Work on special projects when not performing other Technical Support duties and as time permits.</li></ol><div><br><strong>Organizational Relationships</strong></div><div><strong>Reports to:</strong> Director of IT Technical Services<br><strong>Collaborates with:</strong> Senior IT Technician, Department leaders, HR, and all levels of staff across the organization<br><br></div><div><strong>Qualifications</strong></div><ol><li>Must be a Christian, having a personal relationship with Jesus Christ. Must also agree with our statement of faith and conduct his/herself in a Christ-like manner.</li><li>A combination of 5+ years of education and/or IT technical experience related to computer hardware and networking is required. A+, Net+, or CCNA Certifications are preferred.</li><li>A strong background in using and configuring Windows 11 Pro, and Apple macOS operating systems for a Windows server environment.</li><li>A strong background with using and configuring mobile operating systems such as Apple iOS and Android for the enterprise.</li><li>An advanced understanding of using Microsoft Office 365 applications in a collaboration environment.</li><li>A strong background in administering and troubleshooting WebEx Meetings in conjunction with WebEx Room Kits and other -SIP-based telepresence systems.</li><li>A strong background with administering Apple mobile devices using JAMF PRO.</li><li>High-level ability to utilize training and collaboration platforms such as WebEx and Zoom.</li><li>Experience with rebuilding a PC with regard to reloading an operating system, reloading appropriate software, and reloading data files.</li><li>An understanding of Cisco hardware and experience with Cisco firewalls, switches, access points, and IP phones.</li><li>Ability to properly create ethernet networking cables.</li><li>Working knowledge of network connectivity and IP addressing and the ability to troubleshoot network-related issues.</li><li>Proven analytical and problem-solving skills.</li><li>Strong interpersonal skills with the ability to establish and maintain cooperative and effective working relationships with all levels of staff. Must have a customer service focus with a genuine desire to help users.</li><li>Proven verbal and written communication skills and ability to work as part of a team.</li><li>Ability to work independently and be self-motivated with minimal supervision; be highly organized and able to prioritize responsibilities effectively.</li><li>Position requires mobility and agility in an office and warehouse environment, including standing, bending, climbing ladders, lifting, and carrying up to 50 lbs. This position requires more physical activity than most office positions.</li><li>Effective listening skills with a positive attitude, trainable and coachable with a strong work ethic.</li><li>Ability to travel by land and air within the USA or internationally for multiple days at a time.</li></ol><div><br><strong>Standards of Performance</strong></div><ol><li>Comply with established organizational rules, policies, and procedures.</li><li>Perform duties efficiently, thoroughly, and responsibly, completing tasks on a timely basis.</li><li>Hours on the job, punctuality, being a self-starter, and demonstrating a consistent attitude of cooperation.</li><li>Perform tasks with strong attention to detail and accuracy.</li></ol><div><br>In day-to-day responsibilities, this position will carry out Bible League International’s core values which are:</div><ul><li>Prayer – Our relationship with Jesus Christ.</li><li>Calling – God’s call into His work.</li><li>Service – Serving God and others.</li><li>Unity – Working together in unity.</li><li>Integrity – In line with God’s Word in word and deed.</li><li>Vision – A Christ-centered hope and perspective.</li></ul><div><br><strong>Performance Evaluations</strong></div><div>You will meet with your manager in alignment with our fiscal year to discuss accomplishments and priorities four times per fiscal year.<br><br></div><div>Bible League International offers employees a comprehensive benefits package including a generous 401k plan. As a part of our Statement of Faith BLI champions the training and professional development of our employees. We are also Public Service Loan Forgiveness qualifying public service employer.<br><br><em>We consider applicants for all positions without regard to race, color, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We embrace diversity, equity, and inclusion because we feel it enriches us as an organization and reflects God’s love. Bible League International is a nonprofit, non-denominational, faith-based organization. Pursuant to the Civil Rights Act Section 702, the Bible League has the right to hire only candidates who agree with Bible League’s Statement of Faith and profess Jesus Christ as their personal Lord and Savior.</em></div>

<div><strong>Work. Serve. Thrive.<br></strong><br></div><div>Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.<br><br></div><div>Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.<br><br>Learn more about Feeding America here.<br><br>This position is based out of Feeding America’s Chicago office location. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day “work anywhere” program during the course of each calendar year that can be combined with PTO and/or holidays.</div><div><strong><br>The Opportunity</strong><br>The Program Manager will define, plan, execute, and manage rollout of various technology projects and initiatives according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. Projects and initiatives may include new systems development, technical training and/or product training, as well as innovating and improving existing internal systems and processes. Facilitate knowledge transfer through various means, including formal training sessions, documentation development, and overall information organization throughout FANO and our partner network. Provide consulting and operational services to various internal departments to assist teams in meeting defined business goals. Act as a system administrator to many of the tools and applications used by FANO and our partners.<br><br><strong>Compensation</strong><br>Here at Feeding America national organization, equity is central to our mission and is an integral part of our compensation policies and structures. Historically, systemic racism and sexism in all aspects of our society, including compensation practices, has led to pay inequities that negatively impact people of color, women, and especially women of color. These practices include basing salary offers on previous compensation and negotiating salary offers. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. The salary range listed below represents the starting to mid-point salaries for positions and comparable roles at this level at our organization and candidates should expect to be offered a salary near the starting point of the range that is listed on the job posting. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions. <br><br><strong>Salary Range: $109,000 to $114,000 Based on Experience<br><br>Responsibilities:</strong></div><div><strong>Project Management and Process Development</strong></div><ul><li>Define project scope, objectives and deliverables that support business goals in collaboration with senior management and stakeholders while building and growing business relationships vital to the success of the project.</li><li>Direct and manage project development from beginning to end (develop project plans and associated communication documents, delegate tasks and responsibilities, identify and resolve issues within the project / manage project dependencies, track project milestones and deliverables, deliver progress reports, manage changes in project scope, determine and assess need for additional resources).</li><li>Define and document key processes to effectively manage applications and systems; identify and define enhancements to existing systems as well as gaps between existing processes and systems and define requirements to align the two.</li></ul><div><br><strong>System Administration and Management</strong></div><ul><li>Serve as business owner for various collaboration applications and tools, including SharePoint Online, Yammer, Stream on SharePoint, OneDrive for Business, and Cisco Webex.</li><li>Administer and manage Feeding America’s SharePoint Online presence including apps integrated with SharePoint with the goal of continually improving end-user experience and provide support to site owners as needed; chair governance committee to help define and drive policies, approve navigation / taxonomy changes and site creation, and act as overall subject matter expert (SME). Perform search maintenance and optimization for SharePoint Online, including spotlighting key content and developing synonym lists based on usage/search data.</li><li>Assist with facilitating and maintaining Feeding America’s Yammer community, including defining and documenting processes regarding how content will be created, maintained, and improved, as well as documenting roles and responsibilities.</li><li>Manage master food bank data for member network and other partners in central CRM tool including process documentation illustrating how data interacts with other systems.</li><li>Manage account creation processes and inputs into Microsoft Entra ID for new food bank and partner accounts; conduct periodic audits of existing accounts via Azure Account Reviews.</li><li>Act as SME for all Microsoft 365 apps and provide technical support as needed to FANO staff to assist with understanding and utilization of these resources.</li></ul><div><br><strong>Technical Training and Documentation</strong></div><ul><li>Develop and maintain Technology new hire program to introduce new employees to common technology tools and applications.</li><li>Develop resources to facilitate ongoing training of new systems and functionality and manage deployment and maintenance of resources in SharePoint Online. This may include “How To” documentation, quick reference guides, videos, and FAQs; coordinate and present training to staff.</li><li>Facilitate communications with employees by contributing content to FANO Connection, including FAQs and new features regarding Technology-supported collaboration tools. Continually create effective communications around technical topics and publish content as announcements to share updates or action required items that impact Technology-supported collaboration tools.</li></ul><div><br><strong>Required Technical Competencies and Experience</strong>&nbsp;</div><ul><li>5+ years Business Analyst/Project Management experience, with specific experience in defining system design requirements and administering web-based applications as well as managing all aspects of process development and execution.</li><li>Responsible and motivated individual with an excellent work ethic.</li><li>Excellent written, verbal, and interpersonal skills with strong attention to detail.</li><li>Outstanding organizational and time management skills.</li><li>Experience with web-based applications, including administration, content management and reporting.</li><li>Technically competent with various software programs and tools, including Microsoft 365 Suite (such as SharePoint Online, Yammer, Stream on SharePoint, Power Automate, and Microsoft Forms), collaboration platforms (such as Cisco Webex and Microsoft Teams), project management software, CRM systems (such as Salesforce), and ITIL platforms (such as ServiceNow).</li></ul><div><strong><br>Foundational Requirements:</strong></div><ul><li><em>Mission Focused</em> – Demonstrates a commitment to Feeding America’s mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.</li><li><em>Embraces Equity, Diversity and Inclusion</em> – Demonstrates a personal commitment to valuing different background and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work.&nbsp; Committed to continuous personal EDI development.</li></ul><div><strong><br>Required Leadership Competencies:</strong></div><ul><li><em>Communicates Effectively: </em>Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings. Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups. Responds positively to requests to share information while maintaining confidentiality of sensitive content. Adjusts message and content based on feedback provided.&nbsp;</li><li><em>Establishes Vision and Crafts Strategy:</em> Develops strategic initiatives and creates a supporting portfolio of projects aligned to department strategy and operating goals. Partners with leaders in other departments to identify strategies for breaking down long-term barriers to achieving critical organizational goals.</li><li><em>Leverages Functional Expertise: </em>Uses advanced functional knowledge to shape decisions and plans. Takes initiative to stay current and apply knowledge of own field, including to improve processes, practices, and policies. Regularly offers to share functional expertise with others to help them succeed.</li><li><em>Inspires, Motivates, and Influences Others:</em> Shows passion for our mission in a way that energizes and engages others to personally do more toward ending hunger. Finds creative ways to engage and excite staff, food bank members donors, and other key stakeholders to act upon our mission to end hunger. Sincerely thanks people at all levels of the organization for their contributions and provides them with specific feedback about good work. Garners support and influences others by adapting approach and messages aligned to audiences' concerns.</li><li><em>Continuously Improves</em>: Pursues opportunities to identify new ideas, scan for best practices, share learnings, and drive continuous improvement. Analyzes current practices, policies, and procedures to find areas for improvement and apply best practices. Reinforces a data-driven, learning, and innovation-focused mindset across the organization through persistent inquiry for and sharing of external practices. Gives others latitude to test new ideas and learn from the experience.&nbsp;</li></ul>

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