<h3><strong>About Subsplash</strong></h3><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the millions of people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div><div><br></div><h3>About the Team</h3><div>The IT Team at Subsplash is the foundation that maintains all the activities and services that are required to support business functions as well as ensuring proper security across all IT systems. We are passionately focused on delivering delightful support to our internal customers. We achieve this by providing robust day-to-day technical support that empowers our fellow Subsplash employees to perform their best work most often. Beyond daily technical support, our team handles crucial functions such as access management, user provisioning and deprovisioning, new hardware and software setup, and diligently works to keep our dues and subscription spend under budget.</div><div><br></div><h3>About the Role</h3><div>The IT Support Engineer is a high-impact role designed to bridge the gap between technical execution and strategic IT operations. Reporting to the Sr. Director of Risk, Compliance &amp; IT, your goal is twofold: provide expert Tier 3 support and, more importantly, pioneer the automated solutions that eliminate recurring issues. You will be the problem-solver who looks at our 4,000+ annual tickets as data points to automate out of existence, rather than just tickets to solve. The secret to this team's success lies in being exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm, and this role embodies these qualities and serves as a model for the team.</div><div><br></div><h3><strong>Compensation</strong></h3><ul><li>The total compensation for this position is between $90,000-$96,000/yr depending on experience level.</li></ul><div><br></div><h3><strong>Hours</strong></h3><ul><li>This role follows a standard schedule of 8:30 AM – 5:00 PM Pacific Time. To ensure strong collaboration and team alignment, we’re prioritizing candidates who are either located in the Pacific Time Zone or are able to work these hours consistently without scheduling conflicts.</li></ul><div><br></div><h3><strong>Essential Functions of This Role:</strong></h3><div><strong>1. Systemic Automation &amp; Scaling</strong></div><ul><li><strong>Identity Lifecycle Management:</strong> Lead the administration of <strong>Okta</strong> and <strong>Google Workspace</strong>. Architect automated provisioning/deprovisioning workflows to ensure security and a "Day 1 ready" onboarding experience.</li><li><strong>Zero-Touch Deployment:</strong> Own the <strong>Jamf Pro/Intune</strong> environment to maintain a Zero-Touch hardware lifecycle, ensuring devices ship directly to users and configure themselves without manual IT intervention.</li><li><strong>Workflow Automation (iPaaS):</strong> Identify and implement automation opportunities using tools like <strong>Zapier or Workato</strong> to bridge gaps between HRIS, Identity, and Communication platforms.</li><li><strong>Ticket Deflection:</strong> Proactively identify ticket clusters and implement technical solutions, such as AI-powered Slack bots or API-based scripts, to increase ticket deflection and empower user self-service.</li><li><strong>Endpoint Health:</strong> Manage the deployment and health of our security stack via MDM. Act as the internal point of contact for our <strong>MDR provider</strong>, assisting in the remediation of flagged endpoint vulnerabilities.</li></ul><div><br><strong>2. Advanced Support &amp; Shift Ownership</strong></div><ul><li><strong>PT Operational Coverage:</strong> Provide dedicated IT support and oversight during Pacific Time business hours, ensuring consistent service levels for our remote workforce after the ET team concludes their day.</li><li><strong>Advanced Technical Resolution:</strong> Serve as a lead technical resource for intricate software, hardware, and SaaS connectivity challenges, utilizing deep diagnostics to find permanent solutions for remote users.</li><li><strong>Virtual Asset Management:</strong> Oversee the remote hardware lifecycle and vendor relationships, ensuring hardware procurement and shipping processes are efficient and within budget.</li><li><strong>Digital "Concierge" Support:</strong> Provide high-energy, delightful technical support via Slack, web, and remote-access tools, maintaining a strong connection with a distributed team.</li></ul><div><br><strong>3. Documentation &amp; Mentorship</strong></div><ul><li><strong>Standardization:</strong> Develop the source of truth for IT processes. Create technical documentation and SOPs that ensure operational consistency across all time zones.</li><li><strong>End-User Empowerment: </strong>Design and deliver remote training programs that teach users how to leverage our tech stack effectively, reducing "how-to" inquiries and empowering self-reliance.</li></ul><div><br></div><h3><strong>Required Education and Experience:</strong></h3><ul><li><strong>Experience:</strong> 5+ years of progressive IT experience, with a focus on supporting fully remote or distributed teams.</li><li><strong>Identity Management:</strong> Deep hands-on experience with <strong>Okta</strong> (IdM/SSO) in a production environment.</li><li><strong>MDM Expertise:</strong> Proficiency in <strong>Jamf Pro</strong> or <strong>Microsoft Intune</strong> for remote endpoint management.</li><li><strong>AI &amp; Automation:</strong> Demonstrated ability to use <strong>AI tools</strong> (e.g., ChatGPT, Copilot, or specialized IT bots) to streamline workflows and a proficiency in scripting (<strong>Bash or Python</strong>) to eliminate repetitive tasks.</li><li><strong>Technical Breadth:</strong> Expert-level support for <strong>macOS</strong> and <strong>Google Workspace</strong>; comfortable supporting Windows as needed.</li></ul><div><br></div><h3><strong>Desired Qualifications:</strong></h3><ul><li><strong>Advanced Certifications:</strong> <strong>Jamf Pro (300 or higher)</strong>, <strong>Okta Certified Administrator</strong>, or specialized security certifications (e.g., <strong>SC-300</strong>, <strong>GCW</strong>).</li><li><strong>Infrastructure as Code &amp; Logic:</strong> Familiarity with automation logic or low-code platforms (e.g., <strong>Workato, Zapier, Rewatch, or Tines</strong>) to create "self-healing" IT workflows.</li><li><strong>Implementation:</strong> Hands-on experience deploying or tuning <strong>AI-powered service desk tools</strong> (e.g., Rovo, Gemini, or specialized LLM-based integrations) to drive ticket deflection.</li><li><strong>Security Frameworks:</strong> Practical knowledge of <strong>SOC2, ISO 27001, or NIST</strong> standards, specifically regarding how IT operations support remote-first compliance.</li></ul><div><br></div><h3><strong>Location</strong></h3><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.<br><br>We are not sponsoring relocation for this role so unfortunately, if you do not <strong>currently </strong>reside in one of these states, we are unable to consider your application.</div><h3><br><strong>Benefits</strong></h3><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div>

IT Support Engineer

<div>HarperCollins Christian Publishing is committed to building a diverse and inclusive team and highly values diverse backgrounds and insights that fuel our innovation.</div><div>&nbsp;</div><div>The Director of Product Management for Bible Gateway sits at the intersection of business, technology, and design to define and deliver customer-first, digitally-enabled experiences for Bible study and engagement for the largest Christian website in the world.</div><div>&nbsp;</div><div>This role operates strategically in developing the vision and direction for Bible Gateway as a whole, as well as for Bible Gateway Plus, a subscription-based digital Bible study tool.&nbsp; They will be responsible for leading and influencing cross-functional internal and external teams, while tactically leading execution of development, optimization and evaluation of outcomes against predetermined performance targets.</div><div><strong><br>Responsibilities<br></strong><br></div><ul><li>Collaborating with cross-functional areas (UX, IT, Operations, Analytics, Finance, Marketing) to identify and deliver value through a customer-first, digitally enabled ecosystem.</li><li>Developing compelling digital product visions and strategies grounded in customer needs, business goals, data, and insights.</li><li>Conducting data analysis to identify business opportunities and providing actionable insights.</li><li>Performing constant A/B testing on website content, layout, messaging, and user interface to improve overall web performance.</li><li>Translating product vision into outcome focused roadmaps that communicate clear direction and digital product priorities across the organization based on the value that will be delivered.</li><li>Managing multiple stakeholder expectations while delivering on the product vision, ensuring decisions that impact the product are grounded in material business and customer benefits.</li><li>Establishing product goals, metrics, and analytics to measure product value outcomes; managing and grooming a product backlog based on performance while maintaining balance between innovative capabilities and foundational refinements and enablers.</li><li>Analyzing consumer needs, current market trends, and potential partnerships from a build/buy perspective; assessing current competitor offerings, identifying opportunities for differentiation.</li><li>Partnering with finance and other teams as needed to develop business cases and benefits to support investment in product features and functionality.</li><li>Delivering the product’s value through a highly collaborative, cross-functional team comprised of business, technology, and design disciplines working in an agile framework.</li><li>Engaging relevant stakeholders to create deployment plans and internal communications; ensuring product capabilities are positioned for successful adoption across functions and brands.</li><li>Providing end-to-end subject matter expertise for the digital product internally and as the primary point for any needs related to the product area.</li><li>Translating and documenting requirements in the format of product epics, features, user stories and acceptance criteria.</li></ul><div><strong><br>Qualifications<br></strong><br></div><div><strong>Work Experience:</strong></div><ul><li><strong>&nbsp;</strong>8+ years of consumer-facing software product management, software product marketing, development and/or UX design experience, with 4+ years of consumer-facing software product Experience developing AI-integrated products is strongly preferred.</li><li>Experience with subscription model consumer businesses, Bible study or Ed Tech tools are strongly preferred.</li></ul><div><br><strong>Education: </strong>Bachelor's degree in Marketing, Computer Science, UX design, or related field (or equivalent)</div><div>&nbsp;</div><div><strong>Skills:</strong></div><ul><li><strong>&nbsp;</strong>Excellent relationship builder, with the ability to lead and influence across functions.</li><li>Understanding of core UX and funnel marketing principles.</li><li>Strong quantitative and qualitative analysis skills, data-driven, and has experience with A/B and multivariate testing.</li><li>Skilled at understanding and empathizing with consumer needs, while balancing with business goals.</li><li>Strong business judgment and eye for prioritizing competing priorities.</li><li>Familiarity with the Bible a plus.</li></ul><div>&nbsp;</div><div>HarperCollins Christian Publishing is an equal opportunity employer.</div><div><strong>&nbsp;</strong></div><div>HarperCollins Christian Publishing is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at TalentManagement@harpercollins.com. Note: we will only respond to accommodation requests.&nbsp;</div><div>&nbsp;</div><div>The salary range for this position is $120,000 – $170,000. We recognize that attracting the best talent is key to our strategy and success as a company.&nbsp; As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.&nbsp; The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. &nbsp;</div><div>&nbsp;</div><div>In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.</div>

Director, Product Management - Bible Gateway

<div>HarperCollins Christian Publishing is committed to building a diverse and inclusive team and highly values diverse backgrounds and insights that fuel our innovation.</div><div>&nbsp;</div><div>The Engineering Manager is a player/coach leader responsible for both people/delivery leadership and hands-on technical contribution for a cross-functional engineering team (web and app developers, QA, Sysadmin, and project manager). This role will build and maintain a high-performing, accountable team and will actively contribute code where it has the most leverage—unblocking delivery, accelerating critical initiatives, improving quality, and strengthening platform reliability. This role supports high-visibility properties like the Bible Gateway website and app and Study Gateway, as well as some other properties.</div><div><strong><br>Responsibilities</strong></div><ul><li>Own delivery outcomes: planning, estimation, scope negotiation, sequencing, dependency management, and risk mitigation.</li><li>Partner with Product/Design/Stakeholders to translate priorities into executable plans and clear milestones.</li><li>Run or improve agile ceremonies and team rituals; drive continuous improvement in throughput and predictability.</li><li>Manage and coach engineers across disciplines (web, app, QA, systems), including goal-setting, feedback, and performance reviews.</li><li>Develop career growth plans and ensure the team has clarity on expectations, roles, and ways of working.</li><li>Support hiring, onboarding, and team structure decisions to match roadmap needs.</li><li>Communicate status, tradeoffs, and risks clearly to technical and non-technical partners.</li><li>Align with Security/IT as needed on access, compliance, security, and best practices.</li><li>Contribute production code as needed across key services/applications (e.g., complex features, integrations, performance work, tooling).</li><li>Jump in to unblock the team: debugging, spike/prototype work, targeted refactors, and closing priority gaps.</li><li>Set and model engineering standards through real participation: code reviews, testing practices, documentation, and operational readiness.</li><li>Partner with the Engineering Lead on architecture decisions; ensure consistency across systems and components.</li><li>Determine where best to deploy AI and other modern tooling.</li><li>Drive a strong quality culture with QA and engineering: test strategy, automation, release criteria, defect triage, and regression control.</li><li>Partner with infrastructure engineer to ensure reliable environments, monitoring, incident response, and postmortems.</li></ul><div><strong><br>Qualifications<br></strong><br></div><div><strong>Work Experience:</strong></div><ul><li><strong>&nbsp;</strong>8+ years of software engineering experience, with 5+ years leading teams (people management). Experience managing mixed teams (web, app, QA, systems) a plus.</li><li>Experience delivering customer-facing web and/or application products with a strong SDLC discipline.</li><li>Proven track record improving engineering processes (delivery predictability, quality, reliability).</li></ul><div><br><strong>Education: </strong>Bachelor's degree in Computer Science or related field (or equivalent work experience)</div><div>&nbsp;</div><div><strong>Skills:</strong></div><ul><li>Strong technical judgment: can dive deep when needed, make pragmatic tradeoffs, and keep systems maintainable.</li><li>Familiarity with cloud infrastructure, observability, incident management, and CI/CD pipelines.</li><li>Familiarity with the Bible a plus, but not a requirement.</li><li>Knowledge of PHP, MySQL, and system architecures.</li><li>Experience with Laravel, WordPress, and Drupal a plus.</li><li>Knowledge of AWS (EC2, S3, DynamoDB, Lambda) a plus.</li></ul><div>&nbsp;</div><div>HarperCollins Christian Publishing is an equal opportunity employer.</div><div><strong>&nbsp;</strong></div><div>HarperCollins Christian Publishing is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at <a href="mailto:TalentManagement@harpercollins.com">TalentManagement@harpercollins.com</a>. Note: we will only respond to accommodation requests.&nbsp;</div><div>&nbsp;</div><div>&nbsp;</div><div>The salary range for this position is $150,000 – $175,000. We recognize that attracting the best talent is key to our strategy and success as a company.&nbsp; As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.&nbsp; The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. &nbsp;</div><div>&nbsp;</div><div>In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.</div>

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