<div><strong>Job Description<br></strong><br></div><div>Differential &amp; Apollos is looking for someone who loves guiding customers, bringing clarity to complexity, and ensuring meaningful work gets delivered. This role is for someone who thrives at the intersection of project management, relationship management, and product strategy.<br><br></div><div>We are looking for someone to join a growing team of people who are proactive and passionate about making their customers successful through <strong>strong project ownership, delivery coordination, and clear communication</strong>. This person enjoys working closely with customers, guiding them through onboarding and ongoing initiatives, answering questions, and ensuring work is clearly scoped, tracked, and delivered.<br><br></div><div>You’ll serve as the primary point of contact for customer accounts, owning the execution of onboarding and post-onboarding work while partnering closely with Sales and internal teams. You’ll lead delivery across customer initiatives, manage timelines and expectations, and ensure customers experience clarity, momentum, and value from our products.<br><br></div><div>At Differential, we design, develop, support, and commercialize great digital products. Our process aims to create original digital products and services that innovate and reshape companies and organizations.&nbsp;<br><br></div><div>Above all, we are focused on finding someone that we love to work with. Culture to us isn’t a ping pong table in the breakroom or words on a wall—it’s embedded in our DNA and starts with our hiring process. Regardless of your prior experience, we want to consider thoughtful, driven people for this position.<br><br></div><div>Our mission statement, core values, benefits, and more can be found at <a href="http://handbook.differential.com/">handbook.differential.com</a>.<br><br></div><div>One of our core ventures and focus for this role is our <a href="https://apollos.app/">Apollos line of business,</a> a technology and content platform built for churches. Apollos helps people build healthy spiritual habits and stay connected to their church communities through customizable mobile, web and TV apps. With features like reading plans, media libraries, messaging and donation tools, Apollos enables churches to deliver a unified, high quality digital experience across platforms. Our clients span churches of all sizes, and your work will have a direct impact on how they serve their communities.<br><br></div><div><strong><br>Job requirements<br></strong><br></div><div><strong>What you can expect to do:<br></strong><br></div><ul><li>Own the planning, coordination, and execution of customer post-onboarding initiatives</li><li>Define scope, timelines, milestones, and success criteria to ensure work is delivered on time and with clarity</li><li>Serve as the primary point of contact for customer accounts post-sale, building relationships grounded in trust and execution</li><li>Partner closely with Sales during handoffs to ensure customer goals and expectations are clearly documented and carried through onboarding</li><li>Develop deep product expertise and apply platform capabilities to solve customer challenges</li><li>Guide customers in sequencing initiatives and utilizing product features to maximize long-term value</li><li>Coordinate cross-functionally with Support, Product Management, and Engineering to ensure customer needs are understood and addressed</li><li>Support customer retention and renewal conversations by ensuring consistent progress and measurable value</li><li>Foster collaboration among customers through roundtables or shared learning opportunities</li></ul><div><br></div><div><strong><br>What we’re after:</strong></div><ul><li>Passion for building authentic, trust-based relationships with customers</li><li>3+ years of experience managing customer accounts in a SaaS environment</li><li>Demonstrated ability to manage multiple projects, timelines, and deliverables simultaneously</li><li>Strong technical aptitude with experience supporting SaaS implementations or integrations</li><li>Experience working in a fast-paced startup or growth-stage environment</li><li>Clear, confident written and verbal communication skills (including on-camera presence)</li><li>Ability to articulate digital strategy and connect product capabilities to customer goals</li><li>Strong organizational instincts — you enjoy being “in the details” and keeping work moving</li><li>A customer-first mindset with the ability to advocate effectively across teams</li><li>Curiosity and desire to deeply understand the Apollos platfor,</li></ul><div><strong><br>Responsibilities of this position include:<br></strong><br></div><ul><li>Maintaining consistent communication rhythms with customers (1:1 meetings, roundtables, updates, etc.)</li><li>Ensuring customers are actively utilizing the Apollos platform and realizing measurable value</li><li>Driving strong customer health outcomes, including NPS and retention metrics</li><li>Delivering onboarding and ongoing initiatives that are clearly scoped, tracked, and well-communicated</li><li>Balancing multiple accounts and priorities while maintaining execution excellence</li><li>Operating comfortably in ambiguity and proactively identifying the next best action</li><li>Representing the voice of the customer internally to influence prioritization and delivery<br><br></li></ul><div><strong>Differential employees are those who:<br></strong><br></div><ul><li>Communicate effectively with teammates</li><li>Are self-motivated</li><li>Learn quickly and relentlessly</li><li>Are curious about technology and the impact it can make on the world</li><li>Enjoy taking ownership and responsibility for their work</li><li>Enjoy collaborating with others on solving meaningful problems</li></ul><div><br></div><h3><strong>About Differential</strong></h3><div>Differential is growing! Yep, it turns out clients like us :) Our team of designers, developers, jokesters, and all around good folk needs more firepower. We’re proudly headquartered in Cincinnati, OH, but our team spans across the country. In addition to only choosing the best group of people to work around, we are also very picky about the types of clients we’ll work with. In line with our mission to rapidly unlock value for good people with meaningful ideas, we partner with forward-thinking corporate pioneers and innovators to revolutionize their organizations from the inside out and bring great digital products to life. This translates to a diverse range of products like transforming retail with Adidas, helping Lexmark innovate cross-industry, streamlining the sales process with Big Ass Fans, to multi-platform mobile apps for large audiences with Crossroads Church.<br><br></div><div>We hire great, trustworthy people so that we can optimize for a free &amp; flexible culture.</div>

Customer Success Specialist - Account Management

<div><strong>Who We Are<br></strong><br></div><div>CV (Christian Vision) is a global organization that exists to introduce people to Jesus and encourage them to become his true followers. Founded in 1988 by Robert Edmiston, CV is driven by a pioneering spirit embracing creativity and innovation to advance evangelism through new horizons, in both physical and digital realms.</div><div><br></div><div><strong>Job overview<br></strong><br></div><div>We are seeking a skilled, creative, and strategic<strong> Bot Creator</strong> who shares our passion for evangelism and wants to join our dynamic team. The Bot Creator is responsible for setting up, testing, implementing, and maintaining chatbot and automation solutions across various platforms to support Social Direct’s goals. It involves hands-on work to build, update, and troubleshoot chatbots while managing project details and ensuring all tasks are completed accurately and on time. The position focuses on practical implementation, administration, and quality assurance, ensuring bots are tested, compliant, and effective. The candidate will collaborate with tech, data, and localisation teams, maintaining strong communication and documentation. This role suits someone with excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while confidently executing chatbot tasks—rather than deep technical expertise.<br><br></div><div><strong>Specific Responsibilities<br></strong><br></div><ul><li>Set up, test, and maintain chatbots and automation bots across platforms such as websites, messaging apps, and social media.</li><li>Configure, update, and troubleshoot chatbot systems to ensure all components function accurately and efficiently.</li><li>Deploy and test bots, focusing on functionality, accuracy, and issue resolution, while documenting results clearly.</li><li>Track, analyse, and report A/B test outcomes, presenting findings in a structured and actionable format.</li><li>Support the design of intuitive, user-friendly customer journeys for seekers and users across all chatbot interactions.</li><li>Collaborate closely with Localisation Manager, Localisation, and Tech teams to ensure alignment with Social Direct’s strategic objectives.</li><li>Prepare and maintain detailed documentation, spreadsheets, and reports on chatbot configurations, updates, and performance.</li><li>Maintain consistency in tone, accuracy, and messaging across all bots, including managing multi-language translations with localisation teams.</li><li>Manage deadlines, monitor implementation progress, and ensure deliverables meet quality and performance standards.</li><li>Understand and apply chatbot data analysis to monitor quality, accuracy, and user experience.</li><li>Contribute to product roadmaps, sprint planning, and feature development through effective coordination, reporting, and follow-up.</li><li>Act as the main point of contact for chatbot updates, ensuring clear communication, compliance with platform policies, and strong version control for long-term scalability.</li><li>As part of a global organisation, you will be required to collaborate across time zones, which may involve out-of-hours availability.<br><br>&nbsp;</li></ul><div><strong>General Responsibilities<br></strong><br></div><div>Fulfil all duties outlined above for this specific role, and as directed below for all team members within CV. This includes, but is not limited to:<br><br></div><ul><li>Actively pursue personal, professional, and spiritual growth.</li><li>Contribute positively to our team culture by upholding CV’s values in attitude and action.</li><li>Comply with all CV policies, procedures, and regulatory requirements.</li><li>Maintain confidentiality and demonstrate integrity in all matters.</li><li>Engage fully in staff and team meetings, collaboration, and communication.</li><li>Commit to continuous learning and development as needed for the role.</li><li>Foster respectful, clear, and constructive communication across all interactions.</li><li>A practising Christian in full agreement with the CV Statement of Faith.&nbsp;</li><li>Actively involved in a local church or Christian faith community.&nbsp;</li><li>Committed to living according to biblical values.</li></ul><div>&nbsp;</div><div><strong>Skills, Experience and Education<br></strong><br></div><ul><li>Strong hands-on administrative and implementation skills with excellent attention to detail.</li><li>Experience managing or executing digital projects, workflows, or content operations.</li><li>Ability to follow established processes and document outcomes accurately.</li><li>Strong collaboration skills with cross-functional teams</li><li>Comfortable working with multi-language chatbots and collaborating with international teams.</li><li>Analytical and organised, with a focus on delivering high-quality, error-free work.</li><li>Comfortable working in a fast-paced, agile environment</li><li>Proficiency in using spreadsheets, dashboards, task management tools, or project tracking software</li><li>No advanced technical expertise required, but willingness to learn and confidently use chatbot platforms and automation tools is essential.</li><li>Bachelor’s degree or 2 years experience in Administration, Operations, Communications, or Project Management.</li></ul>

Bot Creator

<div>Are you passionate about welcoming people into deeper formation with Jesus through thoughtful, pastoral care in digital spaces?</div><div><br></div><div><strong>About the Role</strong></div><div><strong>Our Vision for this Role</strong></div><div>The Audience Care Associate will be the caring, pastoral presence behind our email and social media communications. You'll respond to people who reach out with questions about our resources, prayer requests, technical support needs, and spiritual formation questions. This role is about ensuring that every person who engages with Practicing the Way feels genuinely welcomed, heard, and supported in their journey of apprenticeship to Jesus. You'll help us maintain our commitment to hospitality and presence with the hundreds of people who reach out to us each month across various platforms.</div><div><br><strong>Specifics for What This Role Does</strong></div><div><strong>Audience Care &amp; Communication</strong></div><ul><li>Monitor and respond to inbound communications from email addresses (info@, hello@, etc.) and social media platforms (Instagram, Facebook)</li><li>Use existing response templates to address common questions about resources, practices, giving, subscriptions, and technical issues</li><li>Draft compassionate, theologically sound responses to unique pastoral and spiritual formation questions</li><li>Triage complex inquiries to appropriate team members when needed</li><li>Document new question patterns and suggest template improvements</li></ul><div><br><strong>Systems &amp; Process Support</strong></div><ul><li>Help maintain organization in email management systems</li><li>Track common inquiry themes and sentiment for monthly reporting</li><li>Assist in updating and refining response templates to reflect PTW's voice and values</li><li>Contribute to improving efficiency and hospitality in our audience care processes</li></ul><div><br></div><div><strong>About the Ideal Candidate</strong></div><div>Committed Apprentice of Jesus: Your lifestyle reflects the lifestyle of Jesus, and you are continually arranging your life around being with him, becoming like him, and doing what he would do if he were you. You are an active member in a local church, and affirm our Statement of Faith (as an integrated auxiliary of Bridgetown Church, we share our statement of faith).</div><div><br>Pastoral Heart with Written Clarity: You have a genuine care for people and can express warmth and theological sensitivity in writing. You know how to balance being welcoming with being clear and helpful.</div><div>Systems Thinker: You notice patterns and can think about how to improve processes. You're comfortable with templates and systems while maintaining authentic, personalized care.</div><div><br>Self-Directed and Responsive: You can work asynchronously with minimal supervision, prioritize effectively, and respond to people in a timely manner. You're comfortable managing your own workflow.</div><div>Spiritually and Emotionally Mature: You can engage with people's pastoral and spiritual questions thoughtfully, knowing when to offer guidance and when to escalate to team members with more experience.</div><div><br></div><div><strong>Details</strong></div><div>Employment Type: Part-time employee<br>Time Commitment: 10-15 hours per week, primarily asynchronous<br>Location: Remote<br>Compensation: Hourly ($15-$20/hr) (Note: at Practicing the Way, we're always trying to balance generosity and fairness as we think about compensation. But as a nonprofit organization, we can't always offer the highest salaries, so we'd encourage you to consider that as you apply. We'll talk about compensation shortly after the application stage.)</div><div><br></div><div>Skills &amp; Qualities We're Looking For (Acts 6:3)</div><div>Qualifications:</div><ul><li>Strong written communication skills with attention to tone and clarity</li><li>Comfortable with technology and learning new systems (email platforms, social media, project management tools)</li><li>Experience with pastoral care, ministry communications, or customer service is helpful but not required</li><li>Familiarity with Practicing the Way's resources and values preferred</li></ul><div>Qualities of the Ideal Candidate:</div><ol><li>Pastoral Sensitivity: You can discern when someone needs encouragement, practical help, or deeper pastoral support</li><li>Excellent Written Communication: You write with clarity, warmth, and appropriate theological understanding</li><li>Detail-Oriented: You notice patterns, track details, and ensure nothing falls through the cracks</li><li>Process-Minded: You think about how systems and templates can serve people better while maintaining authentic care</li><li>Emotionally Healthy: You can engage with people's struggles and questions without becoming overwhelmed or overly involved</li></ol>

Remote Christian Customer Support Jobs

Explore top Christian remote and work from home Customer Support jobs at leading Christian tech companies, nonprofits, and churches.