<div>Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000<br>organizations since our inception in 2009. Our all-inclusive platform provides a built-in fund accounting<br>system, dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, integrated<br>payroll, email marketing, website builder, and much more.<br><br>Aplos made the Inc. 600 list in 2018, making it one of the fastest growing companies in the U.S. Our<br>innovative team continues to push the envelope with new software features, industry vertical exploration,<br>and marketing strategies.<br><br>With a leadership team made up of start-up pioneers, Silicon Valley veterans, and serial entrepreneurs;<br>Aplos is charging ahead as a leading brand in the nonprofit SaaS market.<br><br>Enough about us for now. It’s time to talk about you!<br><br><strong>Position</strong>: Support Representative<br><strong>Overview</strong>: At Aplos, excellent customer service is a critical element of our success. In this role, you will<br>be a key part of the Aplos team; working directly with our church and nonprofit customers. You will help<br>each organization reach their goals by providing efficient and effective solutions so that they can be<br>successful with using the Aplos platform. Customer Support representatives work directly with customers<br>to provide product information, answer questions, and troubleshoot problems in an efficient manner.<br><br><strong>Hours</strong>: Full-time<br><strong>Compensation &amp; Benefits</strong>:</div><ul><li>Compensation: $15 - $18/hour, contingent on experience</li><li>Health, Dental and Vision Insurance</li><li>Paid Holidays</li><li>Paid Time Off</li><li>Retirement Plan</li><li>And more!</li></ul><div><br></div><div><strong>Primary Office Location</strong>: Fresno, California<br><strong>Remote Work Option</strong>: Yes<br><br><strong>Responsibilities</strong>:</div><ul><li>Provide efficient customer support via telephone, email, and online modes of communication</li><li>Resolve customer’s issue by identifying problems, researching answers, and guiding customer through appropriate processes</li><li>Educate and orientate customer on functionality of the software</li><li>Work well with partnering companies to resolve support requests</li></ul><div><br><strong>Qualifications</strong>:</div><ul><li>Use of proper phone etiquette</li><li>Ability to speak and write clearly and accurately</li><li>Demonstrated proficiency in typing and grammar</li><li>Effective listening skills</li><li>Strong problem-solving skills</li><li>Willingness to work well with other team members</li><li>Multi-tasking capabilities</li><li>Computer proficiency required</li><li>General knowledge of Microsoft Excel</li></ul>

Customer Support Representative

<div><strong>Purpose of Mountain Christian Church</strong></div><div>To make disciples, more and better disciples</div><div>&nbsp;</div><div><strong>Goal for Mountain Staff</strong></div><div>To have a team that is good at what they do, loves what they do, and loves the people they’re doing it with.</div><div>&nbsp;</div><div><strong>Purpose of the role</strong></div><div>To use Mountain’s digital platforms to attract prospective guests and keep attenders connected, informed, challenged and inspired by what God is doing at Mountain.</div><div>&nbsp;</div><div><strong>Principle Function</strong></div><div>To serve as the point of contact among the Digital Team, manage the flow of digital content, support the Digital Outreach Director and contribute to the efficiency of the Team by providing personalized and timely support.&nbsp;</div><div><br>This position is a full-time position that works 40 hours per week and is classified as an exempt position.&nbsp; &nbsp;<br><br></div><div><strong>Role Level</strong></div><div><strong>Team Member</strong> (a person who leads themselves and potentially volunteers)</div><div><br></div><div><strong>Role Association</strong></div><div><strong>Ministry Support Team</strong>, serving broadly in support of all campuses.</div><div><br></div><div><strong>Competencies</strong></div><div>All Team Members should be able to:</div><ul><li><strong>Communicate well.</strong> Communicate well in both writing and speech across multiple organizational levels.</li><li><strong>Use technology effectively. </strong>Use core technology systems and program used by the church (including but not limited to Microsoft Office)</li><li><strong>Execute ministry.</strong> Perform the most basic forms of ministry within your ministry context/area.</li><li><strong>Manage work effectively.</strong>&nbsp; This person must be able to make steady progress on long-term goals while simultaneously managing various short-term concerns. Must effectively manage the tensions between “urgent” &amp; “important,” tasks &amp; relationships.</li></ul><div><br>As a leader of volunteers, this person should be able to:</div><ul><li><strong>Develop people.</strong> This person must create an environment of high invitation and high challenge where those under their leadership are supported, valued, equipped, and called forward in their discipleship journey and vocation.</li><li><strong>Build teams.</strong> Invite, assimilate, equip, edify, and transition people into meaningful ministry roles. This requires the ability to delegate.</li><li><strong>Lead from here to there. </strong>This person must be able to see a vision of where the team needs to go, assess the reality of the current situation, and make and execute a plan to get from where we are now to where we want to be. This requires problem solving, creativity, strategic thinking, managing change, risk-taking, care for people, and wisdom.</li><li><strong>Identify &amp; communicate ministry-specific values/vision/processes/systems.</strong> The leader must establish direction and goals for their specific ministry and create the structures that help support the vision and its execution. This requires critical thinking across micro and macro levels of the ministry to create processes to make ministry happen.</li><li><strong>Evaluate &amp; improve.</strong> Evaluate all aspects of ministry, systems and staff and give edifying feedback that leads toward improvement. This includes conducting staff performance evaluations.</li><li><strong>Deal with conflict &amp; lead through tension. </strong>This person must have a keen sense for when something is “off” or “smells funky” and be willing to engage. They should have a knack for diffusing tension, helping people refocus on what matters, and building unity amidst a diversity of people. This person must protect the mission from conflict and tension that sap energy and distract from the main thing.</li><li><strong>Manage ministry budget &amp; allocate resources.</strong> Manage and allocate financial and human resources within boundaries.</li><li><strong>Stay organized. </strong>This is a multi-faceted position that demands multi-tasking.&nbsp; This person must be able to prioritize and manage time and resources well.</li></ul><div><br>The following competencies are specific to this role:</div><ul><li><strong>Goal Setting</strong>. This person can set clear objectives to reach desired outcomes that leverage the church’s digital marketing efforts. &nbsp;</li><li><strong>Social Media Savvy</strong>. This person demonstrates creativity and documented immersion in social media.</li><li><strong>Marketing</strong>. This person has familiarity with and can execute digital marketing strategies.&nbsp;</li><li><strong>Creative Writing</strong>. This person displays the ability to effectively communicate information and ideas in written and video format for content across digital platforms.</li><li><strong>Technical Understanding/Learning</strong>. This person makes evident good technical understanding and can pick up new tools quickly (social media tools, blogging platforms, CMS).&nbsp;</li><li><strong>Customer Service</strong>. This person demonstrates winning social customer service techniques such as empathy, patience, advocacy and conflict resolution. They also possess great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.</li></ul><div>&nbsp;</div><div><strong>Responsibilities</strong></div><div>As a leader of volunteers, this person is responsible for:</div><ul><li>Excellent communication with their team members, casting vision, clarifying expectations, measuring progress, cultivating culture, setting and accomplishing goals, maintaining alignment with the mission and values, and developing the people in their area.</li></ul><div><br>More specifically, this person’s responsibilities are as follows:</div><ul><li>Effectively minister to people in digital space and through digital means, in partnership with the Digital Outreach Director, through the implementation of a weekly content strategy to bring the digital conversation, website, social media, podcast, the Mountain app and others together.</li><li>Connect with Mountain’s key digital audiences through targeted and creative social media efforts across Mountain’s social platforms.</li><li>Help people take next steps in their faith journey by working in collaboration with Digital Team to respond in a timely manner to digital connection points, including (but not limited to) messenger and chat features for Google, Facebook, Instagram, YouTube as well as website messenger and Gloo texting platform.</li><li>Streamline communication for digital projects across all ministry areas by effectively managing digital projects, including content submission, deadlines and ensuring goals are being met.</li><li>Understand Mountain’s digital audience by working closely with the Digital Outreach Director and Digital Analyst to analyze insights across Mountain’s digital platforms, including social media, website, app and texting platforms among others.</li><li>Connect Mountain’s digital presence with its target audience through creative content generation, including graphics, photos, video and other media.</li><li>Support the Digital Outreach Director in leading the Media Difference Maker Team.</li><li>Fulfill other responsibilities and tasks as assigned.</li></ul><div>&nbsp;</div><div><strong>Hours/Compensation/Benefits</strong></div><ul><li>Full-time:&nbsp; 40 hrs per week</li><li>Location: Primarily Mountain Center at Mountain Road Campus, with some travel to Mountain Christian Church campus locations around Harford County</li><li>Pay Range: to be discussed upon inquiry; based upon experience</li><li>Benefits: Paid vacation, sick, and holiday time off</li></ul>

Project Manager

<div><strong>Description<br></strong>Servant Keeper reduces administrative burden for church &amp; non-profit leaders, enabling them to more meaningfully know and connect with their members.&nbsp; We are growing rapidly with an aim to be the go-to church management software and payments solution for small &amp; medium-sized churches and non-profits through innovative tailor-built features addressing the most critical user needs, above-and-beyond customer sales and support experiences, fair pricing, strong product reputation with extensive market visibility, and a highly capable and purpose-driven team.&nbsp; We are tight-knit and supportive, while accountable for doing everything we can to better serve our purpose.<br><br>Help Desk Agent team members for Servant Keeper are driven to ensure the success of our customers. They are willing to go the extra mile to ensure that every single customer they interact with receives quick solutions to their problems. Help Desk Agents are responsible for providing exceptional customer service, primarily over the phone, to our customers. The Help Desk Agent will assist customers by providing accurate product information and addressing questions or concerns in a helpful and professional manner. This position deals front line with customers and must always represent the company and our customer service philosophy with the utmost integrity.<br><br><strong>Requirements</strong>&nbsp;</div><ul><li>Extremely detail oriented Excellent verbal and written communication skills.</li><li>Ability to sit or stand for extended periods.</li><li>Must be results-oriented, creative, energetic, and possess a strong phone presence.</li><li>Ability to work independently and solve problems.</li><li>Excellent organizational skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>Is familiar with basic computer operations, Microsoft Windows &amp; Office applications.</li><li>Will provide exceptional customer service via:<ul><li>on the phone</li><li>live chat</li><li>email Troubleshoot the customers issue with all tools at your disposal</li></ul></li><li>Maintain a positive professional attitude when interacting with all customers and co-workers</li></ul><div><br><strong>Benefits (for full time agents):</strong></div><ul><li>Competitive Medical, Dental, and Vision insurance</li><li>HSA and FSA options</li><li>Short and long-term disability</li><li>Vacation and Sick time accrual / Paid Time Off&nbsp;</li><li>401(k) plan</li></ul>

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