<div>Providing essential services to field staff and volunteers. Offering this support frees field staff for direct ministry with kids, optimizes financial contributions, and ensures careful stewardship of the mission's assets (both tangible and intangible).</div><div><br>Young Life requires​ all employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position.</div><div><br><strong>Essential Duties: &nbsp;</strong></div><div>1. Vision &amp; Strategy</div><ul><li>Design and lead the development of a reimagined PMO that balances operational excellence with relational hospitality.</li><li>Set and communicate the strategic direction of project management support across the organization.</li><li>Align the PMO’s efforts with broader organizational priorities and initiatives.</li><li>Serve as a collaborative member of the Strategic Support Office Lead Team, contributing to the collective advancement, growth, and health of the entire office.</li><li>Special projects or initiatives, as assigned by the VP, Strategy.</li></ul><div>2. Project Portfolio Oversight</div><ul><li>Own the organization-wide project portfolio management process, including intake, prioritization, capacity planning, resource allocation, and status reporting.</li><li>Lead or contribute to governance processes that bring clarity, alignment, and transparency across teams.</li><li>Ensure delivery of complex, cross-functional projects on time, on scope, and on mission, with a focus on measurable outcomes.</li></ul><div>3. Team Leadership, Development, &amp; Stewardship</div><ul><li>Manage and coach a growing team of project managers and business analysts, providing direction, support, and opportunities for development.</li><li>Build a strong culture rooted in Young Life’s values—Hope &amp; Hospitality, Excellence &amp; Grace, and Relational &amp; Intentional.</li><li>Empower team members to work effectively in matrixed, faith-informed environments.</li></ul><div>4. Process, Tools &amp; Methodology</div><ul><li>Establish standard project management processes and tools that are scalable, adaptable, and grounded in best practices.</li><li>Evaluate and enhance project management platforms, dashboards, and reporting tools.</li><li>Support adoption of consistent practices across the PMO and other operational functions.</li></ul><div>5. Stakeholder Engagement &amp; Partner Experience&nbsp;</div><ul><li>Serve as a trusted partner to functional, project, product, and program leaders.</li><li>Serve as a trusted advisor to senior leaders, enabling informed decision-making and strategic agility.</li><li>Establish positive partnerships with internal customers/stakeholders and effectively manage these relationships to promote successful outcomes.</li><li>Foster high-quality partner experiences by creating transparent, consistent, and relational engagement practices.</li><li>Prioritize transparent communication and customer-centered practices.</li><li>Model "Unreasonable Hospitality" in how the PMO engages with internal partners.</li></ul><div>6. Center of Excellence &amp; Community of Practice</div><ul><li>Establish a Project Management Center of Excellence that provides frameworks, tools, and training to support consistency and excellence.</li><li>Build and facilitate a Community of Practice to empower and connect project managers across the organization.</li><li>Evaluate and evolve methodologies (Agile, hybrid, traditional) that best suit the organization’s diverse environments.</li></ul><div><br></div><h3>Education:</h3><ul><li>• Bachelor’s degree required.</li><li>• PMP, PgMP, or comparable certifications strongly preferred.</li></ul><div><br></div><h3>Working Conditions:</h3><ul><li>Flexible and/or Remote work environment</li><li>Limited travel required</li></ul><div><br></div><h3>Experience and Qualifications Required for the Position:&nbsp;</h3><ul><li>Minimum 10 years of relevant experience in project management and strategic execution, with 5+ years of team leadership.</li><li>Minimum 5+ years of ministry or non-profit programmatic experience/exposure.</li><li>Experience building or leading PMOs or Centers of Excellence.</li><li>Proficiency in portfolio management, change adoption, and stakeholder engagement.</li><li>Strong understanding of project delivery methodologies (Agile, hybrid, waterfall).</li><li>Exceptional interpersonal, communication, and facilitation skills.</li><li>Experience in nonprofit, global, or faith-informed environments preferred.</li><li>Proven relational skills.</li><li>Demonstrated verbal and written communication skills.</li><li>Ability to analyze complex problems, devise logical and creative solutions and empower people to implement them.</li><li>Works well with a team.</li><li>Ability to maintain confidentiality.</li><li>Strong understanding and experience with demonstrated ability to successfully navigate and lead in cross-functional environments.</li><li>Proven track record of effective collaboration across a complex, diverse, and geographically distributed organization. &nbsp;</li><li>Experience leading projects and initiatives/programs end-to-end, including developing work plans, assessing dependencies, coordinating with appropriate stakeholders, developing financial models, and synthesizing findings into recommendations.</li><li>Ability to appropriately manage expectations across scoped and proposed projects and related stakeholders.</li><li>Ability to manage numerous projects simultaneously from conception to completion in a fast-paced environment.</li></ul><div><br></div><h3>Preferred Characteristics:&nbsp;</h3><ul><li>Rooted in Christian faith with a passion for ministry and mission</li><li>Relational leader with high emotional intelligence and cultural agility</li><li>Strategic thinker with a builder’s mindset and service orientation</li><li>Comfortable leading in ambiguity while building clarity</li><li>Inspired by "Unreasonable Hospitality" and the integration of values into operations</li><li>Passionate about shaping high-impact functions and teams within a globally impactful mission</li></ul><div><br><strong>Job Specific Working Conditions:</strong></div><div>The Senior Director of the Project Management Office (PMO) will act as the principal leader and builder of a newly focused and values-driven PMO within Young Life’s Strategic Support Office. This individual will provide organizational leadership and oversight for delivering high-impact projects that enable Young Life’s global mission, offering exceptional project management support across functions, products, and ministry programs. This role requires someone with strategic vision, strong relational skills, and a deep understanding of project management, change adoption, programmatic realities, and cross-functional execution. This leader will uphold the values of hospitality, excellence, and relationships while developing scalable, consistent processes that empower others. Key outcomes include maximizing the value of deliverables and ensuring leadership and staff adoption of new systems, processes, projects, and strategies that enhance and support the health of Young Life’s global ministry portfolio while simultaneously driving and enabling impactful growth. The Senior Director of the Project Management Office expands Young Life’s project management capabilities and the team’s service capacities through a Project Management Center of Excellence and Community of Practice that, together, promote best practices, increase organizational effectiveness, and uphold the Strategic Support Office’s values of hospitality, excellence, and relationships.</div><div><br><strong>Additional Job Description</strong></div><ul><li>The anticipated salary for this position can range from $92,071-$140,000 depending on relevant education, experience, and location.</li></ul>

Senior Director - Project Management

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary<br></strong>We are looking for a Manager of Customer Success to join our growing Customer Success Team. As Manager of Customer Success, you will report to the Director of Customer Success and will be focused on leading our mid-level Customer Success Managers who are responsible for revenue retention, expansion, customer product adoption, and overall satisfaction.</div><div><br>In this role, you will be responsible for the success of your Customer Success Manager team, which includes meeting or exceeding gross and net revenue retention goals, as well as achieving expansion targets. You will coach your team on how to successfully manage a book of business proactively, how to implement B2B SaaS CS best practices and guiding principles, and how to develop CS professional skills. You will work closely with cross functional leaders from teams such as Technical Support, Onboarding, Sales, Marketing and Product for the betterment of the customer experience and ability for your team to serve their customers as effectively as possible.&nbsp;</div><div><strong><br>Responsibilities</strong></div><div><strong><br>Team Development: </strong>Provide ongoing mentorship and support to Customer Success team members, fostering professional growth, resolving challenges, and ensuring adherence to best practices and company standards. Drive the professional development of Customer Success team members through targeted training, mentorship, and performance feedback, while fostering a supportive environment that encourages continuous learning and growth. Use data and reporting to measure CSM success and areas for improvement.&nbsp;</div><div><strong><br>Team Performance and OKR Management: </strong>Oversee team performance of company objectives and departmental goals, ensuring parallel progress and providing prescriptive feedback for each Customer Success Manager in necessary areas of growth. Own and manage quarterly OKRs, providing regular updates to Virtuous leadership.</div><div><strong><br>Segmenting and Forecasting</strong>: Conduct regular assessments of Customer Success Managers’ books of business to ensure optimal balance of recurring revenue, customer journey stages, and more. Develop and update retention and expansion forecasts for each CSM and collectively as a team.&nbsp;</div><div><strong><br>Software Management</strong>: Maintain and optimize software tools for the team, including ChurnZero reportings, Sendoso, Notion, and Lattice, ensuring effective utilization and data accuracy.</div><div><strong><br>You Must Have</strong></div><ul><li>At least 3 years of experience managing a team is required</li><li>Management experience in B2B SaaS</li><li>Experience managing a quota carrying team</li><li>Experience in a professional customer facing role required</li><li>Strong Leadership: Proven experience in a customer success or related leadership role.</li><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful relationships not only with your team members but also with customers.</li><li>Proactive Problem-Solving: Proven ability to identify and address gaps or risks in CSM books of business with the appropriate coaching</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance to&nbsp; your team through the use of tools, reporting, and data driven customer insights.</li><li>Sales Acumen: Ability to coach CSMs on sales tactics and strategies for optimal retention and expansion</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li><li>Thrive in a fast-paced and ever-changing environment where you equally work independently and collaboratively- the ability to juggle multiple processes and prioritize daily is a must.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.<br><br>Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are <strong>not legitimate</strong> and we recommend disregarding it immediately.</div>

Manager of Customer Success

<div><strong>Director of Podcast Operations</strong></div><div><strong>Location:</strong> Hybrid (Remote flexibility with the requirement to be <strong>on-site in the Greater Phoenix area</strong> during recording days)</div><div><strong>Compensation:</strong> Revenue-share model (unpaid until revenue begins; equity-style upside)<br><br><strong><em>Interested in this position? Email maryegazda@gmail.com with your resume and at least one of the following: Case Studies | Portfolio of Previous Work, References.</em></strong></div><div><br></div><div><strong>About the Role</strong></div><div><em>Let's Talk Life, Faith &amp; Following Jesus </em>is building a professional-level podcast rooted in a successful livestream on the Salt Dating App - Table. I am seeking a <strong>scrappy, creative Production Lead</strong> who can take ownership of the backend of podcast production and overall operations.<br><br></div><div>This person will be the <strong>backbone of our production process</strong>, bringing technical expertise and a passion for Jesus-centered content. This is a <strong>foundational leadership role</strong>, but it’s also highly <strong>execution-focused</strong> in the early stage: you’ll personally manage the day-to-day production tasks until the podcast generates enough traction and revenue to build the team behind you.<br><br></div><div>I’m looking for someone who is <strong>energized by making things happen behind the scenes</strong>—someone who loves driving results and shaping a brand but has no desire to be on camera or the public face of the project.<br><br></div><div><strong>Key Responsibilities</strong></div><ul><li>Produce and scale: Record, edit, and publish weekly podcast episodes (multi-camera, multi-channel audio).</li><li>Grow the brand: Build and scale the YouTube channel to 100K+ subscribers, optimizing for SEO and engagement.</li><li>Monetize: Build revenue streams through sponsorships, partnerships, and merchandise to $10K/month within 12 months.</li><li>Marketing &amp; growth: Develop and execute strategies to grow audience across YouTube, podcast platforms, email, and social media.</li><li>Digital presence: Direct the creation of the website and integrated brand platforms.</li><li>Systems &amp; leadership: Build scalable systems for production and operations; recruit and oversee team members once growth allows.</li><li>Strategy execution: Translate big-picture goals into actionable steps and remove roadblocks as we scale.</li></ul><div><br></div><div><strong>What You’ll Love About This Role</strong></div><ul><li>You’ll operate at a senior leadership level while also being hands-on in the day-to-day execution during the launch phase.</li><li>You will have true ownership and share in the financial upside as the show grows.</li><li>You’ll get to work on a mission-driven project that loves God’s people, offers grace, gives hope, and seeks to restore sons and daughters to the King’s Table.</li></ul><div><br></div><div><strong>Qualifications</strong></div><ul><li>Highly aligned with Gospel mission and passionate about Jesus-centered content.</li><li>Proven success in growing a YouTube channel by over 100K+ subscribers and/or a podcast with 5,000–10,000+ downloads per episode.</li><li>Experience generating $10K+/month in sponsorship revenue.</li><li>Strong technical skills in video production, multi-channel audio, editing, and distribution.</li><li>Deep understanding of SEO, analytics, and optimization for YouTube and podcast platforms.</li><li>Entrepreneurial, scrappy, and resourceful; able to produce excellent content with limited resources.</li><li>Comfortable with a revenue-share model and investing time or resources in the early stage.</li></ul><div><br><strong><em>Note:</em></strong><em> If you have an interest in the position and qualifications in some of these areas but not all, I&nbsp; encourage you to reach out. Each part of this role is important and will ultimately be required, but if you’re drawn to the opportunity&nbsp;</em><strong><em>and are willing to take the initiative to grow into the others, </em></strong><em>I want to meet you. Because this is a revenue-share opportunity, I'm looking for someone willing to bet on their work ethic and invest the time to learn and master every aspect of the role.</em></div><div><br></div><div><strong>First 90-Day Success Metrics</strong></div><div>I am looking for measurable wins in the first three months, including:</div><ul><li>Successful launch campaign: A coordinated, multi-platform campaign that builds anticipation and drives strong downloads and views from day one.</li><li>YouTube subscriber growth: Achieve 2,500–5,000 subscribers by the end of the first 90 days of the channel launch.</li><li>Brand voice: Establish a consistent and compelling brand voice for all social platforms, with a clear content calendar in place.</li><li>Foundational infrastructure: Production systems, upload schedule, and basic analytics/tracking are set up and running smoothly.<br><br></li></ul><div><strong>Long-Term Success Metrics (12–24 Months)</strong></div><ul><li><strong>100K+ YouTube subscribers</strong> (within 18–24 months).</li><li>Average <strong>25–50K views per episode</strong> on YouTube.</li><li>Average <strong>10–20K podcast downloads per episode</strong> across platforms.</li><li>Social media presence growing toward <strong>50–100K followers combined</strong> across Instagram, Facebook, TikTok, etc.</li><li><strong>$10K+/month in revenue</strong> within 12 months</li></ul><div><br><br></div><div><strong>Compensation &amp; Commitment</strong></div><ul><li>This is a revenue-share model position and will be unpaid until revenue begins. <strong>You and your department will be the first to be funded and paid</strong> as revenue starts to come in. As the host, I will only receive a paycheck once the show is profitable and all necessary production resources are secured.</li><li>You will be asked to <strong>invest your time in the short term</strong>. <strong>You may opt to use your personal production equipment.&nbsp;</strong></li><li><strong>Time commitment:</strong> Average of <strong>12–20 hours per week</strong> during the first 6 months as we launch and scale the podcast.</li><li>Hybrid role: Remote flexibility with the requirement to be on-site in the<strong> Greater Phoenix area</strong> <strong>during recording days.<br></strong><br></li></ul><div><br><strong>About the Show Host (Mary Gazda)</strong></div><div>My name is Mary Gazda, and I am a disciple-maker devoted to restoring sons and daughters to the King’s table through <strong>relational discipleship, curriculum development, and storytelling</strong>. I come with <strong>over a decade of experience in para-church and non-profit ministry.</strong> I also worked with the <strong>largest Christian media company in the world</strong>, giving me a unique perspective on how to engage audiences with Gospel-centered content.<br><br></div><div>I offer discipleship coaching in individual and group settings, creating safe spaces for reflection, growth, and deeper connection with God. I have built a strong audience hosting <strong>livestream events on the Table Platform (through Salt Dating App)</strong>, where I am a <strong>master facilitator and host</strong>—skilled at guiding meaningful and engaging conversations with guests. These livestreams have created a built-in audience and strong connections, but their reach is limited to the platform.</div><div><br>To expand the impact and reach larger groups, I am looking to launch a professional podcast. I bring the vision, guests, and relationships to make it happen, but need a <strong>strategic partner</strong> who can build the backend infrastructure and focus on growth, allowing me to concentrate on my strengths—teaching, content creation, and building relationships.</div>

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