<div><strong>About Donorbox</strong></div><div>Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀</div><div><br>Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.</div><div>🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!</div><div><br><strong>The Role</strong></div><div>At Donorbox, the <strong>Senior Market Research Specialist</strong> will play a key role in shaping how we understand, segment, and grow across the nonprofit landscape.</div><div>You’ll dive deep into nonprofit sectors such as faith-based, <strong>animal welfare, education, arts &amp; entertainment </strong>and more, analyzing their unique challenges, structures, motivations, news consumption habits, and buying behavior. Your insights will guide our <strong>go-to-market strategy, brand</strong> and <strong>product direction</strong>, helping us serve our customers better and accelerate growth.</div><div><br>This role will not only uncover market opportunities but will also <strong>help our Product team discover unmet user needs</strong> - identifying where Donorbox can innovate and differentiate. You’ll work cross-functionally with <strong>Growth, Marketing, Sales, Customer Success and Product</strong> leaders to turn data into insights, and insights into strategy - positioning Donorbox for long-term success with its nonprofit partners.</div><div><br><strong>Responsibilities:</strong></div><div><strong>Market &amp; Segment Research</strong></div><ul><li>Conduct in-depth research to define TAM, SAM, and SOM globally and regionally for nonprofit verticals.</li><li>Map industry structure, giving trends, digital adoption, and seasonality (e.g. Easter, Giving Tuesday, Ramadan, etc.).</li><li>Create sub-segment analyses — e.g., dioceses vs. parishes, Catholic vs. Protestant, churches vs. Christian orgs, animal shelters vs. wildlife rescues – for deeper understanding.</li><li>Deliver clear market landscape reports that guide strategic prioritization.<br><br></li></ul><div><strong>Audience Profiling &amp; ICP Definition</strong></div><ul><li>Develop and maintain detailed <strong>Ideal Customer Profiles (ICPs)</strong> and buyer personas for each segment.</li><li>Identify key purchasing decision-makers and influencers — demographics, psychographics, motivations, and buying cycles.</li><li>Understand their pain points, approval layers, and how they make technology decisions.</li><li>Validate findings through structured surveys and interviews with nonprofit leaders and users that this candidate will conduct and analyze.<br><br></li></ul><div><strong>Behavioral &amp; Media Insights</strong></div><ul><li>Determine where and how target audiences consume information, from podcasts and newsletters to associations, conferences and other media platforms.</li><li>Identify trusted communities and communication channels that influence their decisions.</li><li>Understand preferred content formats and technology adoption levels.<br><br></li></ul><div><strong>Buying Habits &amp; Triggers</strong></div><ul><li>Analyze how organizations discover and evaluate software — through peers, partners, Google search, or industry networks.</li><li>Identify <strong>purchase drivers</strong> (simplicity, cost, trust, integration, etc) and <strong>objections</strong> (security, fear of change, theological fit, etc) and explain how Donorbox can effectively address these challenges.</li><li>Document <strong>budget cycles and fiscal dependencies</strong> to align sales outreach and marketing campaigns with optimal timing.<br><br></li></ul><div><strong>Competitive Landscape</strong></div><ul><li>Benchmark Donorbox against fundraising software competitors.</li><li>Analyze features, pricing models, messaging, and positioning.</li><li>Identify opportunities for differentiation — including through positioning, CRM integration, pricing flexibility, and product features and simplicity.<br><br></li></ul><div><strong>Product &amp; User Discovery</strong></div><ul><li>Partner with the Product team to uncover insights that inform <strong>new features, product improvements, and market opportunities</strong>, ensuring Donorbox continues to evolve around real customer behavior and needs.</li><li>Identify friction points in user journeys and translate findings into actionable product recommendations.</li><li>Support new product or feature development with data-backed insights from target markets.<br><br></li></ul><div><strong>Internal Data &amp; Cross-Functional Insights</strong></div><ul><li>Collaborate with the larger Marketing team, Sales, Customer Success, and Product to extract internal customer and performance data.</li><li>Analyze customer mix, usage patterns, ARR by segment, and churn reasons.</li><li>Conduct win/loss analyses and synthesize learnings into ICP refinements.<br><br></li></ul><div><strong>Strategic Reporting &amp; Recommendations</strong></div><ul><li>Synthesize all research into clear, actionable insights backed by data points, and present findings to leadership and/or stakeholders.</li><li>Share useful findings with the company to help inform decisions and shed light on users’ latest behaviors, preferences, and needs.</li><li>Recommend <strong>GTM strategies, product &amp; brand positioning, and technology partnership opportunities</strong> based on market data.</li><li>Deliver quarterly reports on industry trends and emerging opportunities.</li></ul><div><br></div><h3><strong>Research Methods &amp; Approach</strong></h3><ul><li>Execute <strong>primary and secondary research</strong> using surveys, interviews, focus groups, and desk research, singlehandedly managing the process end-to-end.</li><li>Design and analyze <strong>quantitative studies</strong> (market sizing, segmentation, survey analysis).</li><li>Conduct <strong>qualitative research</strong> — in-depth interviews, customer panels, win/loss interviews.</li><li>Use <strong>data and tools</strong> like Typeform, Google Trends, SEMrush, SimilarWeb, Crunchbase, and Pew/Giving USA reports.</li><li>Build and maintain a <strong>market intelligence database</strong> with competitive data, pricing, and adoption metrics.</li><li>Visualize findings through dashboards and concise, presentation-ready insights for senior stakeholders.</li></ul><div><br><strong>Qualifications &amp; Experience</strong></div><ul><li>5–8 years of <strong>market research, strategy, or growth analysis</strong> experience (preferably in B2B or SaaS or nonprofit tech).</li><li>Strong analytical background and ability to translate complex data into actionable insights that stakeholders can immediately understand.</li><li>Deep understanding of <strong>B2B buyer behavior</strong> and <strong>go-to-market segmentation</strong>.</li><li>Familiarity with research and analytics tools such as <strong>Crunchbase, SEMrush, SimilarWeb, Google Trends, Cision, survey tools</strong>, or AI-driven platforms.</li><li>Exceptional written and verbal communication skills.</li><li>Curiosity, initiative, and a self-starter attitude - comfortable working cross-functionally and autonomously.</li></ul><div><br></div><h3><strong>What We’d Love to See</strong></h3><ul><li>Experience researching or marketing to the <strong>nonprofit, faith-based, or education</strong> sectors.</li><li>Prior experience in a <strong>high-growth SaaS company</strong>.</li><li>Demonstrated ability to identify white-space opportunities and influence GTM strategy.</li><li>Strong presentation and data visualization skills.</li><li>A true team player, dedicated to driving meaningful impact both within our company and for our valued nonprofit customers.</li></ul><div><br><strong>Details</strong></div><ul><li><strong>Location:</strong> Fully remote based in US</li><li><strong>Working hours:</strong> Flexible, with some overlap to U.S. time zones preferred</li><li><strong>Salary: </strong>80-95k annual salary based on experience, plus equity</li></ul><div><br><strong>Benefits &amp; Perks</strong></div><ul><li>Fully remote work from the comfort of your home</li><li>Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)</li><li>Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life</li><li>401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%</li><li>Reimbursement package for home office expenses and professional development, up to $1.5k</li><li>Eligibility for employee equity plan (stock options)</li><li>Wellness program with fitness and mindfulness classes</li><li>Love your work and our mission of serving nonprofits!</li></ul><div><br><strong>The Application Process</strong></div><div><strong>We have 6 stages:</strong></div><ol><li>Apply here and fill out our questions to tell us about you!</li><li>Prescreen Call with the Talent Team</li><li>Interview with Hiring Manager</li><li>Assignment</li><li>Panel</li><li>Final Interview</li><li>Background &amp; Reference Checks</li></ol><div><br>If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!</div>

Senior Market Research Specialist

<div>AI / ML Research Engineer Discovery, Search and Recommendation <br><br><strong>About Rejoice<br></strong><br>Rejoice is an early-stage technology startup that is building a Christian audio platform for worship, music, podcasts, and more. <br><br>Rejoice is built to advance the Gospel of Jesus Christ, serve the global and local Church, and give families a screen-free place they can truly trust.<br><br>The founding team is highly skilled and experienced at building, shipping, and scaling technologies at a global level.<br><br>-<br><br><strong>About the Role<br></strong><br>Rejoice is building a redemptive DSP which includes designing a faith-aligned discovery, search, and recommendation system.<br><br>Most audio platforms optimise for time on platform. We are optimising for depth, formation, and faithful discovery.<br><br>You will help design and build the core systems that power discovery across a growing global catalogue of Christian audio.<br><br>This is a technically demanding problem at the intersection of recommendation systems, semantic understanding, and structured knowledge.<br><br>-<br><br><strong>What You Will Work On <br></strong><br>1. Content embedding systems that capture theological, semantic, and contextual relationships across audio content<br>2. A structured knowledge layer connecting content to scripture references, theological themes, artists, churches, and ministries<br>3. Listening sequence models that learn how people move between worship music, podcasts, and devotional audio<br>4. Candidate retrieval and ranking pipelines informed by state-of-the-art recommendation research<br>5. Data integrity systems that detect anomalous listening patterns and protect training data quality<br>6. Objective functions that go beyond engagement, including completion depth, content diversity, and discovery of new creators<br>7. Signal-level detection of artificial streaming behaviour as part of the platform's broader integrity architecture<br><br>-<br><br><strong>What Rejoice Is Looking For<br></strong><br>1. Strong foundation in machine learning, recommendation systems, or information retrieval<br>2. Experience with embedding models, vector similarity search, or sequential behaviour modelling<br>3. Comfort working across multi-modal data including audio metadata, transcripts, user behaviour, and structured knowledge<br>4. A genuine interest in building systems that are trustworthy, explainable, and resistant to manipulation<br>5. Experience in complex or high-integrity ML environments is a plus<br>6. PhD or equivalent research background valued but not required<br>7. Alignment with the mission of Rejoice and a sincere appreciation for the Christian context in which the platform operates<br><br>Most recommendation systems were never designed to understand the richness of the Christian faith.<br><br>Building systems that can faithfully represent and surface this structure presents genuinely interesting research and engineering challenges.<br><br>If you want to work on serious machine learning problems while contributing to technology that serves the Church and honours Christ, this is a rare opportunity.<br><br>-<br><br><strong>How To Apply<br></strong><br>Send a brief note about yourself, what you have built, and why this role interests you to: hello@rejoiceapp.io<br><br>No formal cover letter or CV required.</div>

AI / ML Research Engineer

<div>The Director of Translations will lead the translation of Tim Keller’s sermons and other Gospel in Life (GinL) content into multiple languages, ensuring theological fidelity, linguistic excellence, cultural sensitivity and operational scalability. This role combines editorial judgment, people leadership, and systems thinking while overseeing both in-house staff and a large network of professional freelance translators, reviewers and volunteers.</div><div><br>This is a senior leadership role for someone with a deep understanding of linguistics, who has experience translating published material, manages both people and projects well, and is open to using technology (including AI) responsibly to help with efficiency.</div><div><br>The Gospel in Life team operates on a hybrid working schedule. This role is required to be onsite at our Flatiron NYC office three days per week, usually Monday, Wednesday and Friday. Relocation expenses can be discussed. If you're eligible to work in the US, we encourage you to apply even if you are unsure about relocating.</div><div><br></div><div><strong>Responsibilities:</strong></div><div><strong><br></strong><strong><em>Leadership</em></strong></div><ul><li>Oversee the translation of Tim Keller’s sermons and related content into multiple languages</li><li>Establish and enforce translation standards that balance accuracy, theological faithfulness, clarity, and cultural appropriateness</li><li>Review and approve translations directly when needed while guiding language supervisors, reviewers and editors in quality control</li><li>Develop and maintain style guides, glossaries, and theological terminology standards across languages</li><li>Oversee the budget and forecasting for the Translations department, including staffing, contractors, software and marketing</li></ul><div><br><strong><em>Management</em></strong></div><ul><li>Manage a small internal team of translation staff</li><li>Work with your team to recruit, onboard, and oversee dozens of freelance translators, editors, and reviewers worldwide</li><li>Assign work, set expectations, track performance, and provide feedback</li><li>Build clear workflows for translation, review, revision, and final approval</li></ul><div><strong><br></strong><strong><em>Talent Development and Scouting</em></strong></div><ul><li>Proactively identify and vet freelance translation talent across priority languages</li><li>Evaluate translators not only for linguistic skill but also for theological literacy, judgment and experience</li><li>Coach your team on building long-term relationships with high-quality translators and reviewers</li><li>Verify all contractors and team members have a strong understanding of Tim Keller’s sermons and books.</li></ul><div><strong><br></strong><strong><em>Systems, Technology and AI</em></strong></div><ul><li>Oversee and optimize translation workflows using translation management software (TMS)</li><li>Thoughtfully integrate AI-assisted translation tools into the process, ensuring human oversight and theological integrity</li><li>Stay updated on advancements in AI translation technology to optimize efficiency, and adopt new tools that prove beneficial to the process</li><li>Provide expertise and leadership in utilizing translation software tools and troubleshoot issues as needed</li></ul><div><br><strong><em>Strategy and Collaboration</em></strong></div><ul><li>Work cross-functionally with editorial, fundraising and marketing teams</li><li>Work with GinL leadership and City to City Network leaders to prioritize languages, projects, and timelines based on strategic goals</li><li>Keep GinL leadership up to date on project progress, new languages and any issues that may come about</li></ul><div><strong><br>Education and Experience:</strong></div><ul><li>Master’s degree in Translation, Linguistics, Theology, or a related field preferred</li><li>Experience in translating published works, ideally theological works</li><li>Experience in translation project management</li><li>Experience working with remote multilingual teams</li></ul><div><strong><br>Skills and Competencies:</strong></div><ul><li>Fluency in English and at least one additional language</li><li>Proficiency with AI translation tools and understanding of their strengths and limitations</li><li>Strong organizational and project management skills</li><li>Excellent communication skills with the ability to work across diverse teams</li><li>Attention to detail and commitment to quality assurance</li></ul><div><br></div><div><strong>Preferred Attributes:</strong></div><ul><li>Familiarity with Tim Keller’s works, theology, and ministry principles</li><li>Experience coordinating with volunteers and/or contractors</li></ul>

Director of Translations

<div><strong>Who We Are<br></strong><br></div><div>CV (Christian Vision) is a global organization that exists to introduce people to Jesus and encourage them to become his true followers. Founded in 1988 by Robert Edmiston, CV is driven by a pioneering spirit embracing creativity and innovation to advance evangelism through new horizons, in both physical and digital realms.</div><div><br></div><div><strong>Job overview<br></strong><br></div><div>We are seeking a skilled, creative, and strategic<strong> Bot Creator</strong> who shares our passion for evangelism and wants to join our dynamic team. The Bot Creator is responsible for setting up, testing, implementing, and maintaining chatbot and automation solutions across various platforms to support Social Direct’s goals. It involves hands-on work to build, update, and troubleshoot chatbots while managing project details and ensuring all tasks are completed accurately and on time. The position focuses on practical implementation, administration, and quality assurance, ensuring bots are tested, compliant, and effective. The candidate will collaborate with tech, data, and localisation teams, maintaining strong communication and documentation. This role suits someone with excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while confidently executing chatbot tasks—rather than deep technical expertise.<br><br></div><div><strong>Specific Responsibilities<br></strong><br></div><ul><li>Set up, test, and maintain chatbots and automation bots across platforms such as websites, messaging apps, and social media.</li><li>Configure, update, and troubleshoot chatbot systems to ensure all components function accurately and efficiently.</li><li>Deploy and test bots, focusing on functionality, accuracy, and issue resolution, while documenting results clearly.</li><li>Track, analyse, and report A/B test outcomes, presenting findings in a structured and actionable format.</li><li>Support the design of intuitive, user-friendly customer journeys for seekers and users across all chatbot interactions.</li><li>Collaborate closely with Localisation Manager, Localisation, and Tech teams to ensure alignment with Social Direct’s strategic objectives.</li><li>Prepare and maintain detailed documentation, spreadsheets, and reports on chatbot configurations, updates, and performance.</li><li>Maintain consistency in tone, accuracy, and messaging across all bots, including managing multi-language translations with localisation teams.</li><li>Manage deadlines, monitor implementation progress, and ensure deliverables meet quality and performance standards.</li><li>Understand and apply chatbot data analysis to monitor quality, accuracy, and user experience.</li><li>Contribute to product roadmaps, sprint planning, and feature development through effective coordination, reporting, and follow-up.</li><li>Act as the main point of contact for chatbot updates, ensuring clear communication, compliance with platform policies, and strong version control for long-term scalability.</li><li>As part of a global organisation, you will be required to collaborate across time zones, which may involve out-of-hours availability.<br><br>&nbsp;</li></ul><div><strong>General Responsibilities<br></strong><br></div><div>Fulfil all duties outlined above for this specific role, and as directed below for all team members within CV. This includes, but is not limited to:<br><br></div><ul><li>Actively pursue personal, professional, and spiritual growth.</li><li>Contribute positively to our team culture by upholding CV’s values in attitude and action.</li><li>Comply with all CV policies, procedures, and regulatory requirements.</li><li>Maintain confidentiality and demonstrate integrity in all matters.</li><li>Engage fully in staff and team meetings, collaboration, and communication.</li><li>Commit to continuous learning and development as needed for the role.</li><li>Foster respectful, clear, and constructive communication across all interactions.</li><li>A practising Christian in full agreement with the CV Statement of Faith.&nbsp;</li><li>Actively involved in a local church or Christian faith community.&nbsp;</li><li>Committed to living according to biblical values.</li></ul><div>&nbsp;</div><div><strong>Skills, Experience and Education<br></strong><br></div><ul><li>Strong hands-on administrative and implementation skills with excellent attention to detail.</li><li>Experience managing or executing digital projects, workflows, or content operations.</li><li>Ability to follow established processes and document outcomes accurately.</li><li>Strong collaboration skills with cross-functional teams</li><li>Comfortable working with multi-language chatbots and collaborating with international teams.</li><li>Analytical and organised, with a focus on delivering high-quality, error-free work.</li><li>Comfortable working in a fast-paced, agile environment</li><li>Proficiency in using spreadsheets, dashboards, task management tools, or project tracking software</li><li>No advanced technical expertise required, but willingness to learn and confidently use chatbot platforms and automation tools is essential.</li><li>Bachelor’s degree or 2 years experience in Administration, Operations, Communications, or Project Management.</li></ul>

Bot Creator

<div>&nbsp;</div><div>The Business Analyst is responsible for acting as the crucial link between a client’s vision and the technical execution of a project. They translate business goals into clear, actionable specifications, ensuring that the team builds the right solutions the right way. This role is for strategic thinkers who enjoy problem-solving and collaboration.<br><br></div><div><strong>Responsibilities:</strong></div><ul><li>Partner with Product Owners to ensure product vision and client goals are clearly articulated.</li><li>Drive clarity by converting high-level ideas into well-defined user stories, use cases, and functional specifications.</li><li>Lead conversations with stakeholders to gather requirements, define scope, and break down complex ideas.</li><li>Translate business needs into actionable technical tasks for the development team.</li><li>Ensure features align with the product roadmap and client expectations.</li><li>Build a deep understanding of end users to guide user acceptance testing (UAT).</li><li>Create alignment between Product Owner, developers, and testers.</li><li>Help track and refine success metrics throughout the development lifecycle.</li></ul><div><br><strong>Experience:</strong></div><ul><li>&nbsp;Strong experience leading software architecture design, hands-on development, and end-to-end testing, with a focus on scalability, maintainability, and quality.</li><li>Proven track record of converting high-level ideas into well-defined user stories and functional specifications.</li><li>Working knowledge of AI tools and technologies.</li><li>Experience in leading conversations with stakeholders to gather and refine requirements.</li><li>Strong collaboration skills to manage expectations of many stakeholders.</li><li>Familiarity with Agile methodologies.</li></ul><div><br><strong>Characteristics:</strong></div><ul><li>Exceptional communication skills, with a talent for articulating clear priorities and expectations.</li><li>Has a goal-oriented mindset and a proven ability to reduce technical risk by ensuring accurate translation of requirements.</li><li>Impeccable attention to detail coupled with excellent time management skills.</li><li>A passion for continuous process improvement.</li></ul><div><br><strong>Working Environment:</strong></div><ul><li>Work regularly from a co-working space if living in the USA.</li><li>Work in our offices with our 100+ employees if living in India.</li><li>Flexible working hours due to close collaboration with people in other time zones.</li><li>Close collaboration with remote teams and individuals.</li><li>Availability to travel domestically and internationally.</li></ul>

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