<div>Join a Christ-centered team where your technical leadership directly supports the mission of equipping future pastors and ministry leaders. At Phoenix Seminary, you'll lead a dedicated IT team, shape the seminary’s digital infrastructure, and ensure systems run smoothly—from classroom tech to campus-wide systems. This role offers the opportunity to work in a close-knit, purpose-driven environment where your skills make a meaningful impact every day. If you’re looking to combine your passion for technology with a commitment to ministry, there’s no better place to serve than Phoenix Seminary.<br><br></div><div><strong>Position Summary</strong>:&nbsp;</div><div>Act as the leader for Phoenix Seminary IT Department, overseeing and maintaining all aspects of the seminary’s IT stack, and serving as the primary contact with IT vendors.&nbsp;<br><br></div><div>In addition, this position provides technical support for special events. This position manages two Information Technology Specialist positions who assist with online course development, system administration, and project implementation. This position assumes the traditional duties of a webmaster, which include ensuring proper site management, managing content updates, responding to problems with functionality or downtime, and working with the Manager of Communications and the seminary’s web development vendor for website improvements.&nbsp;<br><br></div><div>This position also includes educational technologist tasks assigned by the Vice President of Operations. Ensures the organization's computer hardware, software, database management systems, and telecommunication services are working correctly. In conjunction with the seminary’s MPS, coordinates and configures systems to ensure they are performing at optimal speed. Meets with management teams to discuss how information technology can help the organization achieve its latest goals. Trains end-users on operating software, hardware, and databases. Oversees hardware and software installation, and trains the systems' end users. Responsible for all identity access management activities. Creates, maintains, and troubleshoots all data exchange between softwares. Responsible for data management, forecasting, regression analyses, and reporting. Strives to integrate various information systems.<br><br></div><div><br></div><div><strong>Principal Responsibilities:</strong></div><ul><li>Lead and manage a team of two IT Specialists whose job responsibilities include online course development, system administration, Tier I support, and project implementation</li><li>Act as Tier II support for faculty, students, and guests who are having difficulty with classroom technology, conference technology, computer needs, software bugs, permissions issues, account credentials, and multi-factor authentication</li><li>Create and implement professional development opportunities for IT Specialists</li><li>Assist IT Specialists and the Academic department with development of new online courses and implementation of existing courses each semester</li><li>Create an excellent online user experience for staff, students, and faculty that interact with Phoenix Seminary systems</li><li>Oversee all cybersecurity initiatives and general posture, being prepared to respond to incidents at any time and acting as the primary investigator to determine potential liability, continued risk, and potential damage in the event of a breach</li><li>Train all staff on cybersecurity, phishing, and password hygiene through development of trainings, user-friendly documentation, and phishing tests</li><li>Act as the subject matter expert on Phoenix Seminary software and hardware</li><li>Serve as the primary point of contact for all IT vendors and internal users</li><li>Professionally communicate with vendors regularly on a variety of topics, including contract disputes, poor vendor performance, and, if necessary, termination of vendor relationships</li><li>Negotiate new contracts and contract renewals with IT vendors</li><li>Navigate competing priorities and make strategic decisions to further seminary goals</li><li>Maintain inventory control and execute proactive equipment replacement regiment</li><li>Manage new hardware and software implementations / upgrades</li><li>Manage hardware lifecycle, including secure disposal and recycling of decommissioned hardware</li><li>Manage internal service requests related to hardware, software, or permissions issues</li><li>Oversee and proactively maintain classroom technology, including screencasting technology, projectors, TVs, microphones, and speakers</li><li>Oversee Zoom, Teams, and Vimeo for remote course delivery and conferencing, maintaining relevant equipment in classrooms and conference rooms</li><li>Oversee, maintain, and provide support for AV, computer, and lighting systems for all events</li><li>Serve as technical support for special events (both PS and external events) as needed</li><li>Configure and set up computer workstations, including joining new machines to the Phoenix Seminary domain, configuring computer settings, and setting up monitors, speakers, and other peripherals</li><li>Maintain approximately 5,000 lines of VBA code (debugging, implementation of feature requests, and quality assurance testing) that is used to automate various administrative processes, and write new code as business needs arise</li><li>Work with various department leaders to plan and execute improved usage of existing technology and software</li><li>Regularly test, edit, and proactively manage Phoenix Seminary’s backup systems, disaster response plan, and business continuity plan</li><li>Develop the Seminary's annual technology budget for all departments while managing its implementation (paying particular attention to cash flow). Review and analyze monthly budget reports for variances to reconcile discrepancies</li><li>Work with MSP to monitor day-to-day technology systems and processes that support the goals, progress, processes, and operations of Phoenix Seminary</li><li>Work with MSP to proactively plan for IT upgrades, changing cybersecurity landscape, and strategic goals</li><li>Execute existing operational and strategic plan, and participate in the creation of future operational and strategic plans</li><li>Maximize efficiency and productivity through extensive process analysis, interdepartmental collaboration, software implementation, process diagramming, and technical documentation</li><li>Continually evaluate best industry practices compared to internal systems and needed resources, with an eye toward future needs and budget realities</li><li>Serve as a lead project manager for all technology projects, successfully prioritizing project backlog and resource allocation</li><li>From an IT perspective, onboard and offboard all Phoenix Seminary employees</li><li>Oversee privacy and data governance matters, and ensure our policies and practices are in line with standard industry standards and privacy regulations, including FERPA, CCPA, GDPR, and CAN-SPAM</li><li>Ensure the seminary adheres to copyright law as it relates to the displaying of copyrighted material during events by maintaining CCLI coverage and reporting song usage&nbsp;</li><li>Regularly audit and test IT inventory, computers, and AV equipment</li><li>Ensure Phoenix Seminary is PCI compliant and staff members are trained on how to securely process credit cards online and in person.</li><li>Ensure that all components of the IT infrastructure are maintained appropriately and refreshed at appropriate times</li><li>Document software policies, procedures, data standards/flows, and change orders for new or revised database functions</li><li>Maintain Phoenix Seminary databases, APIs, data visualization tools, regression analyses, and forecasts to ensure accurate and timely data for data driven decisions</li><li>Act as the primary administrator and access control manager for Phoenix Seminary’s Microsoft instance</li><li>Fulfill other duties as assigned by the Vice President of Operations</li></ul><div><strong>&nbsp;<br></strong><br></div><div><strong>Qualifications:<br></strong><br></div><div>Required<br><br></div><ul><li>High levels of personal and professional integrity – Evidence of a commitment to Jesus Christ and a life that demonstrates consistency with Biblical standards and the statement of faith and governing values of the Seminary</li><li>Agreement with the Phoenix Seminary statement of faith and accompanying position statements</li><li>Demonstrate a high degree of institutional loyalty and the capability of protecting the confidentiality of sensitive matters related to the institution</li><li>Firm grasp of IT operational best practices</li><li>Strong understanding of Mac and Windows OS</li><li>Strong documentation skills</li><li>Strong negotiation skills</li><li>Ability to pay attention to very fine details</li><li>Experience leading and executing large-scale IT projects</li><li>Previous project management experience</li><li>Previous experience managing equipment lifecycle</li><li>Previous experience managing vendor lifecycle</li><li>Previous experience with LMSs, CRMs, and SISs</li><li>5 years of working IT experience</li><li>1-2 years of managing and leading employees</li><li>Excellent technical skills, including mastery of MS Office suite (Excel, Word, PowerPoint, Bookings, SharePoint, etc.), proficient-level web capabilities (HTML, CSS, WordPress, etc.), working knowledge of SQL, and an aptitude for learning and teaching new technology</li><li>Demonstrably advanced knowledge of VBA and Excel Macros</li><li>Working knowledge of identity access management best practices</li><li>Proficiency in cybersecurity best practices, including principle of least access privilege, AI risk, and conditional access policies</li><li>Proficiency in adult learning techniques and theory</li><li>Proficiency in UX and UI</li><li>Previous experiencing designing, implementing, and maintaining various APIs and automations using Microsoft Power Automate, Zapier, and/or Parsey</li><li>Experience troubleshooting AV technology for medium to large events</li><li>Both strategic planning and tactical execution skills</li><li>Superior oral and written communication skills</li><li>Ability to communicate to both technical and non-technical stakeholders</li><li>Excellent planning, record-keeping, and documentation skills</li><li>Excellent customer service skills and dispositions</li><li>A desire to serve</li><li>Excellent working knowledge of computer systems/security/network, system administration, database, etc.</li></ul><div><br></div><div>Preferred<br><br></div><ul><li>Familiarity with the technology needs of graduate education</li><li>Experience running AV for events</li><li>Graduate theological education</li><li>Bachelor's degree in IT, computer science, information systems, or related</li><li>Microsoft Certified</li></ul><div><br></div><div><strong>Physical Requirements</strong></div><ul><li>Occasional light lifting – 20 lbs. or less</li><li>Occasional bending, stooping and climbing a ladder to maintain technology equipment</li><li>Constant sitting, typing, and viewing a computer screen</li></ul><div><br></div><div><strong>Work Schedule:</strong></div><ul><li>Ability to work hours Monday through Friday with hours outside regular work schedule as needed. Availability to respond to cybersecurity event after-hours as needed</li><li>Minimal overnight travel to attend professional development seminars if assigned</li></ul><div><br></div><div><strong>Needed Attributes: &nbsp;</strong></div><div>Strong work ethic; excellent communication skills; patient and gracious; values the confidential nature of position; ability to shift priorities on short notice; proactive approach to assessing needs and providing what is necessary to meet those needs; interacts well with diverse personality types, team player; ability to lead and excitement to serve, positive outlook; creative and resourceful, solutions-oriented.</div><div><br></div><div><strong>Training and development</strong>: &nbsp;</div><div>Self-initiated study and personal development are expected and encouraged. As funds are available, you will be provided with the opportunity to attend classes, seminars, or events to continue to develop one's knowledge of technology topics with approval.<br><br></div><div><strong>Reports to:</strong>&nbsp; Vice President of Operations&nbsp;<br><br></div><div><strong>Manages:</strong> Information Technology Specialists&nbsp;<br><br></div><div><strong>Classification</strong>: Full-time, Exempt<br><br></div>

Information Technology Manager

<div>Providing essential services to field staff and volunteers. Offering this support frees field staff for direct ministry with kids, optimizes financial contributions, and ensures careful stewardship of the mission's assets (both tangible and intangible).</div><div><br>Young Life requires​ all employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position.</div><div><br><strong>Essential Duties: &nbsp;</strong></div><div>1. Vision &amp; Strategy</div><ul><li>Design and lead the development of a reimagined PMO that balances operational excellence with relational hospitality.</li><li>Set and communicate the strategic direction of project management support across the organization.</li><li>Align the PMO’s efforts with broader organizational priorities and initiatives.</li><li>Serve as a collaborative member of the Strategic Support Office Lead Team, contributing to the collective advancement, growth, and health of the entire office.</li><li>Special projects or initiatives, as assigned by the VP, Strategy.</li></ul><div>2. Project Portfolio Oversight</div><ul><li>Own the organization-wide project portfolio management process, including intake, prioritization, capacity planning, resource allocation, and status reporting.</li><li>Lead or contribute to governance processes that bring clarity, alignment, and transparency across teams.</li><li>Ensure delivery of complex, cross-functional projects on time, on scope, and on mission, with a focus on measurable outcomes.</li></ul><div>3. Team Leadership, Development, &amp; Stewardship</div><ul><li>Manage and coach a growing team of project managers and business analysts, providing direction, support, and opportunities for development.</li><li>Build a strong culture rooted in Young Life’s values—Hope &amp; Hospitality, Excellence &amp; Grace, and Relational &amp; Intentional.</li><li>Empower team members to work effectively in matrixed, faith-informed environments.</li></ul><div>4. Process, Tools &amp; Methodology</div><ul><li>Establish standard project management processes and tools that are scalable, adaptable, and grounded in best practices.</li><li>Evaluate and enhance project management platforms, dashboards, and reporting tools.</li><li>Support adoption of consistent practices across the PMO and other operational functions.</li></ul><div>5. Stakeholder Engagement &amp; Partner Experience&nbsp;</div><ul><li>Serve as a trusted partner to functional, project, product, and program leaders.</li><li>Serve as a trusted advisor to senior leaders, enabling informed decision-making and strategic agility.</li><li>Establish positive partnerships with internal customers/stakeholders and effectively manage these relationships to promote successful outcomes.</li><li>Foster high-quality partner experiences by creating transparent, consistent, and relational engagement practices.</li><li>Prioritize transparent communication and customer-centered practices.</li><li>Model "Unreasonable Hospitality" in how the PMO engages with internal partners.</li></ul><div>6. Center of Excellence &amp; Community of Practice</div><ul><li>Establish a Project Management Center of Excellence that provides frameworks, tools, and training to support consistency and excellence.</li><li>Build and facilitate a Community of Practice to empower and connect project managers across the organization.</li><li>Evaluate and evolve methodologies (Agile, hybrid, traditional) that best suit the organization’s diverse environments.</li></ul><div><br></div><h3>Education:</h3><ul><li>• Bachelor’s degree required.</li><li>• PMP, PgMP, or comparable certifications strongly preferred.</li></ul><div><br></div><h3>Working Conditions:</h3><ul><li>Flexible and/or Remote work environment</li><li>Limited travel required</li></ul><div><br></div><h3>Experience and Qualifications Required for the Position:&nbsp;</h3><ul><li>Minimum 10 years of relevant experience in project management and strategic execution, with 5+ years of team leadership.</li><li>Minimum 5+ years of ministry or non-profit programmatic experience/exposure.</li><li>Experience building or leading PMOs or Centers of Excellence.</li><li>Proficiency in portfolio management, change adoption, and stakeholder engagement.</li><li>Strong understanding of project delivery methodologies (Agile, hybrid, waterfall).</li><li>Exceptional interpersonal, communication, and facilitation skills.</li><li>Experience in nonprofit, global, or faith-informed environments preferred.</li><li>Proven relational skills.</li><li>Demonstrated verbal and written communication skills.</li><li>Ability to analyze complex problems, devise logical and creative solutions and empower people to implement them.</li><li>Works well with a team.</li><li>Ability to maintain confidentiality.</li><li>Strong understanding and experience with demonstrated ability to successfully navigate and lead in cross-functional environments.</li><li>Proven track record of effective collaboration across a complex, diverse, and geographically distributed organization. &nbsp;</li><li>Experience leading projects and initiatives/programs end-to-end, including developing work plans, assessing dependencies, coordinating with appropriate stakeholders, developing financial models, and synthesizing findings into recommendations.</li><li>Ability to appropriately manage expectations across scoped and proposed projects and related stakeholders.</li><li>Ability to manage numerous projects simultaneously from conception to completion in a fast-paced environment.</li></ul><div><br></div><h3>Preferred Characteristics:&nbsp;</h3><ul><li>Rooted in Christian faith with a passion for ministry and mission</li><li>Relational leader with high emotional intelligence and cultural agility</li><li>Strategic thinker with a builder’s mindset and service orientation</li><li>Comfortable leading in ambiguity while building clarity</li><li>Inspired by "Unreasonable Hospitality" and the integration of values into operations</li><li>Passionate about shaping high-impact functions and teams within a globally impactful mission</li></ul><div><br><strong>Job Specific Working Conditions:</strong></div><div>The Senior Director of the Project Management Office (PMO) will act as the principal leader and builder of a newly focused and values-driven PMO within Young Life’s Strategic Support Office. This individual will provide organizational leadership and oversight for delivering high-impact projects that enable Young Life’s global mission, offering exceptional project management support across functions, products, and ministry programs. This role requires someone with strategic vision, strong relational skills, and a deep understanding of project management, change adoption, programmatic realities, and cross-functional execution. This leader will uphold the values of hospitality, excellence, and relationships while developing scalable, consistent processes that empower others. Key outcomes include maximizing the value of deliverables and ensuring leadership and staff adoption of new systems, processes, projects, and strategies that enhance and support the health of Young Life’s global ministry portfolio while simultaneously driving and enabling impactful growth. The Senior Director of the Project Management Office expands Young Life’s project management capabilities and the team’s service capacities through a Project Management Center of Excellence and Community of Practice that, together, promote best practices, increase organizational effectiveness, and uphold the Strategic Support Office’s values of hospitality, excellence, and relationships.</div><div><br><strong>Additional Job Description</strong></div><ul><li>The anticipated salary for this position can range from $92,071-$140,000 depending on relevant education, experience, and location.</li></ul>

Senior Director - Project Management

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary<br></strong>We are looking for a Manager of Customer Success to join our growing Customer Success Team. As Manager of Customer Success, you will report to the Director of Customer Success and will be focused on leading our mid-level Customer Success Managers who are responsible for revenue retention, expansion, customer product adoption, and overall satisfaction.</div><div><br>In this role, you will be responsible for the success of your Customer Success Manager team, which includes meeting or exceeding gross and net revenue retention goals, as well as achieving expansion targets. You will coach your team on how to successfully manage a book of business proactively, how to implement B2B SaaS CS best practices and guiding principles, and how to develop CS professional skills. You will work closely with cross functional leaders from teams such as Technical Support, Onboarding, Sales, Marketing and Product for the betterment of the customer experience and ability for your team to serve their customers as effectively as possible.&nbsp;</div><div><strong><br>Responsibilities</strong></div><div><strong><br>Team Development: </strong>Provide ongoing mentorship and support to Customer Success team members, fostering professional growth, resolving challenges, and ensuring adherence to best practices and company standards. Drive the professional development of Customer Success team members through targeted training, mentorship, and performance feedback, while fostering a supportive environment that encourages continuous learning and growth. Use data and reporting to measure CSM success and areas for improvement.&nbsp;</div><div><strong><br>Team Performance and OKR Management: </strong>Oversee team performance of company objectives and departmental goals, ensuring parallel progress and providing prescriptive feedback for each Customer Success Manager in necessary areas of growth. Own and manage quarterly OKRs, providing regular updates to Virtuous leadership.</div><div><strong><br>Segmenting and Forecasting</strong>: Conduct regular assessments of Customer Success Managers’ books of business to ensure optimal balance of recurring revenue, customer journey stages, and more. Develop and update retention and expansion forecasts for each CSM and collectively as a team.&nbsp;</div><div><strong><br>Software Management</strong>: Maintain and optimize software tools for the team, including ChurnZero reportings, Sendoso, Notion, and Lattice, ensuring effective utilization and data accuracy.</div><div><strong><br>You Must Have</strong></div><ul><li>At least 3 years of experience managing a team is required</li><li>Management experience in B2B SaaS</li><li>Experience managing a quota carrying team</li><li>Experience in a professional customer facing role required</li><li>Strong Leadership: Proven experience in a customer success or related leadership role.</li><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful relationships not only with your team members but also with customers.</li><li>Proactive Problem-Solving: Proven ability to identify and address gaps or risks in CSM books of business with the appropriate coaching</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance to&nbsp; your team through the use of tools, reporting, and data driven customer insights.</li><li>Sales Acumen: Ability to coach CSMs on sales tactics and strategies for optimal retention and expansion</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li><li>Thrive in a fast-paced and ever-changing environment where you equally work independently and collaboratively- the ability to juggle multiple processes and prioritize daily is a must.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.<br><br>Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are <strong>not legitimate</strong> and we recommend disregarding it immediately.</div>

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