<div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Reports to:</strong> Customer Support Manager</div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $70,000 - 80,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 401(k) with match</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About the Role</strong></div><div>The Technical Support Specialist is a mid-to-senior level role housed within our Customer Experience organization, serving as a critical bridge between our customers and Engineering team on complex technical issues. This position works closely with Engineering and will collaborate within the Support team, taking ownership of escalated cases and ensuring they are resolved with accuracy and efficiency. Key areas of ownership include data migrations, Salesforce administration, key technical support escalations, automation advocacy, and serving as an engineering project liaison. This role will receive mentorship and technical review from the Engineering team.<br><br></div><div>In the early stages, this hire will focus on addressing customer support tickets to gain a deep understanding of our platform and customer needs.</div><div><strong><br>Responsibilities</strong></div><ol><li><strong>Advanced Support Ticket Resolution:</strong> Handle complex P1 and P2 support tickets, ensuring timely resolution and escalating to management when necessary.</li><li><strong>Engineering Issue Management: </strong>Scope, document, and submit well-structured issues in GitHub for the Engineering team based on Support escalations.</li><li><strong>Data Migrations: </strong>Serve as the lead Support resource for customers using the migration tool, providing guidance and troubleshooting.</li><li><strong>Data Update Coordination: </strong>Coordinate and even write scripts (nice to have, not requirement) in GitHub issue for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Bug Investigation: </strong>Reproduce and investigate reported bugs, collaborating with Engineering to determine root causes and next steps.</li><li><strong>General Integration Support: </strong>Lead customer-facing calls and information gathering for integration and API troubleshooting.</li><li><strong>Salesforce Support: </strong>Obtain (or already hold) a Salesforce certification to assist customers with Salesforce integration issues. Current Salesforce certification preferred.</li><li><strong>Automation Advocacy: </strong>Identify opportunities for process automation and efficiency improvements, working with Engineering to implement solutions that reduce manual work and improve customer experience.</li><li><strong>Engineering Project Liaison:</strong> Serve as the primary point of contact between Customer Experience and Engineering teams for technical projects, facilitating communication, requirements gathering, and ensuring customer needs are represented in engineering decisions.</li></ol><div><strong><br>Qualifications</strong></div><ol><li>3+ years in a technical support, or engineering-adjacent role, ideally within SaaS or a similar technology environment.</li><li>SQL knowledge preferred.</li><li>Ability to scope and document technical issues clearly for engineering teams.</li><li>Familiarity with GitHub issue tracking.</li><li>Experience troubleshooting integrations and APIs.</li><li>Knowledge of digital marketing technology (GA4/GTM, etc)</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Salesforce Administrator certification (or willingness to obtain within first 6 months).</li></ol><div><strong><br>Requirements</strong></div><ul><li>SQL: 1 - 3 years</li><li>GitHub Issue Tracking: 1 - 3 years</li><li>API Troubleshooting: 2 - 4 years</li><li>Problem-solving: Good - Excellent</li><li>Communication: Good - Excellent</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>Salesforce Administration: 1 - 2 years</li><li>Scripting: 1 - 2 years</li><li>Technical Documentation: Good - Excellent</li></ul><div><strong><br>About Us</strong></div><div>We started Anedot in 2010 and now are launching a major payment processing and finance product aimed at empowering organizations through innovation, scalability, and world-class user experiences. This is a greenfield project, offering you the chance to make foundational architectural decisions and have a significant impact on a highly visible and transformative platform. We are a low-meeting and little bureaucracy organization - we don’t have time for that.<br><br></div><div><strong><br>What Success Looks Like</strong></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days: </strong>You are proficient in handling P1/P2 tickets, creating engineering issues, and handling basic integration troubleshooting.</li><li><strong>6 Months: </strong>You are independently managing migration requests, leading integration troubleshooting calls, and writing scripts for data updates.</li><li><strong>12 Months: </strong>You have reduced turnaround time for complex tickets and escalations, improved communication workflows between Support and Engineering, and are actively contributing to automation initiatives.</li><li><strong>Ongoing: </strong>You serve as the go-to technical expert for the Support team, consistently improving processes, and enabling faster resolutions for our customers.</li></ul><div><strong><br>Hiring Process</strong></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Initial Interview</li><li>Technical Questionnaire</li><li>Video interview with our Founder and CEO. Before this meeting we'll send an optional Clifton StrengthsFinder access code.</li></ol><div><br><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Technical Support Specialist

<h3>The Position</h3><div><br>Church Media Squad is looking for a <strong>Branding Director</strong> to join our growing Squad. At Church Media Squad, we exist to make church media better by helping local ministries with all of their media-related needs.</div><div><br>The <strong>Branding Director</strong> will help churches clarify their identity and communicate who they are through thoughtful, strategic design. Whether it’s developing a full brand system or delivering a new logo, this department exists to help churches tell a clear and consistent story, visually and missionally.<br><br></div><div>We’re looking for a hands-on leader who enjoys providing creative direction and feedback, refining systems that help teams succeed, and specializes in logo design. As Branding Director, you'll lead a well-loved service offering, bringing structure, support, and creative excellence to a team that’s known for high quality work.</div><div><br>In addition to leadership and strategic oversight, you’ll personally support branding projects, collaborate with internal teams, and ensure churches receive intentional, mission-aligned brands that reflects who they are and who they’re becoming.</div><div><br>All Church Media Squad employees work completely remote. Full-time employees receive a company MacBook Pro after their first six weeks. Church Media Squad is an Apple-only environment.</div><h3><br>About Church Media Squad:</h3><div><br>Church Media Squad is based out of Salt Lake City, UT. The state of Utah has the lowest percentage of Christians in the country, with the Salt Lake Valley having less than 5% who consider themselves part of the Christian faith. Our Founder’s goal and hope is to be part of God's transformative movement in the Salt Lake Valley by making our base of operations here and helping church plants in Salt Lake Valley.<br><br></div><div>We have seven Squad Goals at Church Media Squad that help define how we operate and interact with our client churches and each other. <a href="https://churchmediasquad.com/s/ChurchMediaSquad-SquadGoals.pdf">You can read the Squad Goals here</a>.</div><h3><br>Qualifications:</h3><ul><li>3+ years of experience in branding, design, or creative leadership (church, agency, or nonprofit experience strongly preferred)</li><li>Strong logo design skills and a genuine passion for hands-on creative work</li><li>Experience leading a creative team with a track record of clear communication and people development</li><li>Ability to give strategic, thoughtful creative feedback that aligns with church identities</li><li>Organized, dependable, and able to thrive in a systematized, fast-paced creative environment</li><li>Heart for the local church and a passion for helping ministries visually express their mission</li><li><em>Familiarity with these tools is a plus but not a requirement:</em><ul><li>ClickUp, Vista Social, Slack, Dropbox, Planning Center</li></ul></li><li>We are particularly interested in applicants with experience working for a church. This firsthand experience enables us to better serve the church staff we collaborate with daily.<br><br></li></ul><h3>Responsibilities:</h3><ul><li><strong>Brand Strategy:</strong> Review strategy briefs, call notes, and internal transcripts to extract key themes, identity cues, and voice direction. Translate those into actionable visual strategy while providing thoughtful feedback on the verbal identity.</li><li><strong>Strategic Oversight:</strong> Ensure the branding process remains aligned to each church’s identity, even without direct client contact. Partner with account managers to clarify or challenge areas of the brand direction that may need refinement, ensuring strong alignment between what’s said and what’s seen.</li><li><strong>Process Optimization:</strong> Lead continual efficiency improvements to how we deliver branding, tools, systems, checklists, and workflows that support a scalable service.</li><li><strong>Departmental Evaluation:</strong> Assess the effectiveness of the branding offering across time, ensuring its long-term value to churches in the All In plan.</li><li><strong>Quality Control:</strong> Protect design standards and keep creative integrity high across all branding deliverables.</li><li><strong>Team Leadership:</strong> Support, coach, and guide a brand specialist through structured feedback, team rhythms, and professional development.</li><li><strong>Team Collaboration:</strong> Work closely with other departments (social, video, web) to ensure branding work aligns with larger creative strategy.</li><li><strong>Logo Design:</strong> Share the load, helping create expert-level logos that reflect each church’s mission and identity, working directly from the strategy brief and alongside the Branding Specialist.</li><li><strong>Vision Board Creation:</strong> Share the load of designing brand vision boards, helping visually interpret the strategy and direction.</li><li><strong>Note:</strong> This is a client-facing leadership role over our brand <em>service offering,</em> not an internal position managing Church Media Squad’s own brand or marketing channels.<br><br></li></ul><h3>Other Details:</h3><ul><li>Reports to the <strong>VP of Strategy Division.</strong></li><li>Higher internet speeds are helpful for this position!</li><li>This is a W2 Employee position with a starting salary range of $65-70k/year commensurate with experience and location.</li></ul>

Branding Director

<div><strong>We’re on the hunt for a Creative Director to join the Masterworks team to move hearts &amp; minds to action.</strong></div><div><br><strong>OVERVIEW</strong></div><div>Our Creative Directors stir people to participate in Masterworks’ clients’ ministries, combining cutting-edge strategy and compelling client experiences.</div><div><br></div><div>The&nbsp; Creative Director is responsible for creating top quality ideas, experiences and products for Masterworks’ clients and ensuring their success in the marketplace.&nbsp; The&nbsp; Creative Director participates in the creative &amp; marketing performance leadership of the agency and interacts with clients and client services staff providing creative and channel strategies, planning, and acts as a&nbsp; subject matter expert.&nbsp;</div><div><br></div><div>They also direct the strategy and creation of&nbsp; media, web experiences, email marketing efforts, video assets, and other content that speaks with warmth and imagination about a product or need – moving the consumer towards the desired response.&nbsp;</div><div><br></div><div>Your duties will include overseeing and optimizing the performance of a book of assigned clients, partnering with creatives and account teams to create campaign briefs for new projects and deliver performance reports.</div><div>To succeed in this role, the ideal candidate possesses a broad range of skills and understanding of data, marketing, design, and copywriting and has the ability to use&nbsp; creative tools to produce assets with speed and efficiency. You should demonstrate the ability to coordinate with internal stakeholders at a variety of levels and across functions and oversee plans/expectations to ensure performance.</div><div><br><br><strong>RESPONSIBILITIES</strong></div><ul><li>Lead in day-to-day creative strategy for an assigned collection of clients</li><li>Produce fresh, innovative work that translates complex ideas into compelling print materials and digital experiences for target&nbsp; audiences</li><li>Determine the best way to represent an idea and produce high-level concepts for design projects to client partners&nbsp;</li><li>Direct and motivate teams of designers, copywriters etc. to help them use their talents effectively</li><li>Ability to use metrics to shape&nbsp; strategy, letting data drive ideation and decision making</li><li>Author Campaign Briefs and other project-related documents to guide project work executed by the creative studio</li><li>Prepare and present performance reports and recommendations</li><li>Ensure stakeholders are updated on the delivery/performance of&nbsp; efforts</li><li>Prioritize work and resources across engagements, based on short- and long-term needs, collaborating with designers, copywriters, and production artists</li><li>Monitor and optimize active client work</li><li>Keep apprised and knowledgeable of current trends and innovations in the field of direct marketing and fundraising – what the leaders in the industry are doing – and how to integrate such new concepts, use of graphics and text that would enhance your assigned projects</li><li>Ensure the visuals, messaging and/or interactive and motion designs are on brand and meet client's requirements maintaining a cohesive look and feel of a project</li><li>Detailed attention to aesthetic detail and assure that best practices in non-profit marketing is employed, as well as the latest trends, learnings and, innovations</li><li>Wow your clients by being the most winsome and engaging person in the room — make them love you</li></ul><div><br></div><div><strong>REQUIREMENTS</strong></div><ul><li>Fast and good</li><li>Excellent attention to detail with the ability to work well under pressure</li><li>Be able to figure out things you’ve never done before</li><li>Agency experience preferred</li><li>Performance marketing experience preferred</li><li>Strong knowledge of computer software that is related to design, video editing, and graphic design.<ul><li>Proficiency with Adobe Creative Suite (Illustrator, Photoshop, Premier, After Effects), and other Mac-based computer software&nbsp;</li><li>Competency in Webflow, BannerSnack, BeePro, Facebook Creative Hub, or a willingness to learn quickly</li></ul></li><li>Knowledge of media buying</li><li>Experience managing and organizing assets and&nbsp; workspaces</li><li>Outstanding communication and interpersonal skills</li><li>Comfortable interacting with clients and industry professionals</li><li>Excellent attention to detail with the ability to work well under pressure</li><li>Must be able to manage multiple projects simultaneously</li><li>Sponge-like absorption of media and ability to keep up with the demands of an ever-changing industry</li><li>Demonstrate an active use of social and&nbsp; media in your own life (ie: if you don’t have a Facebook account, this is not the job for you)</li><li>Experience with basic programming: HTML, .CSS, Javascript</li><li>Ability to articulate and defend your work and design decisions with words in a way that promotes meaningful discussion and a better end-product</li><li>Embrace theories and understand the value of the scientific method in our work</li><li>Humility over ego</li></ul><div><br><br></div><div><strong>Work Experience:</strong></div><div>Five plus years’ experience in marketing, advertising, and fundraising</div><div>Experience and expertise in the field of communication</div><div>Strong creative vision, with an eye on business objectives</div><div>Proven track record of developing interpersonal relationships (external and internal) with people at all levels to maximize cooperation, insuring a healthy and productive work environment and the most positive outcome for clients&nbsp;</div><div><br></div><div><strong>MASTERWORKS</strong></div><div>Masterworks moves people to participate in world-changing causes using an integrated approach to marketing, fundraising, and branding.</div><div>We are a diverse company of movers and makers who care about their clients and each other. It’s not just a workplace — it’s a community with a culture of collaboration and passion! We are data-inspired analysts, motivated strategists, engaged project managers and storytelling creatives working together to change the world.</div><div>Because these things are true, we look for these behavioral competencies in potential staff members:</div><ul><li>Passion</li><li>Initiative</li><li>Curiosity</li><li>Integrity</li><li>Drive</li><li>Commitment</li><li>Problem Solving</li><li>Communication</li><li>Humility</li><li>Initiative</li><li>Risk Taking</li><li>Self-Mastery</li><li>Collaboration</li><li>Diversity</li><li>Get r’ done-ness</li></ul>

Creative Director

<div>To advance the purpose of InterVarsity Press, this position manages and supports the effective coordination, promotion, advertising, and marketing of IVP books.<br><br><strong>Status</strong>: Full-time<br><strong>Location</strong>: Lisle, IL (in-person preferred, potential hybrid/remote work agreement by arrangement, IVP cannot currently employ remotely in California, Missouri, or outside the United States)<br><strong>Salary</strong>: $58,000-68,000 annually, depending upon level<br><br><br><strong>MAJOR RESPONSIBILITIES<br></strong>Personal:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</div><ul><li>Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world.</li></ul><div><br>Provide marketing strategies for titles by:&nbsp;</div><ul><li>Stewarding and optimizing Targeted, paid digital and social media advertising efforts across Google Ads, YouTube, Instagram, Facebook, and LinkedIn for IVP's Trade and Academic imprints</li><li>Tracking, analyzing, and executing paid digital and social media advertising efforts to evaluate overall effectiveness of plans</li><li>Crafting data-driven, strategically sound, fully integrated marketing plans for 30-35 titles per years across both Trade and Academic imprints.</li><li>Developing strong consumer insights that drive innovative marketing connections and allow for creative engagement of advertising messages across multiple channels during the pre-order and launch campaign periods, in particular</li><li>Monitoring ongoing sales data to adjust plans as needed to ensure frontlist titles backlist well</li><li>Leading cross-functional team strategy discussions to build marketing plans that are collaborative and leverage the full suite of IVP resources for titles</li><li>Engaging all relevant stakeholders in planning discussions: editors, sales, publicity, agents, authors, digital sales, lead generation, and design teams</li><li>Establishing collaborative relationships with authors, resourcing them well to activate their networks and affinity groups to elevate the overall awareness of titles and further drive sales</li><li>Securing strong partnerships with outside advertising vendors to maintain a comprehensive database of opportunities and build customized, targeted plans for titles</li><li>Managing budgets and track analytics to ensure maximum efficiency and effectiveness of all marketing efforts</li><li>Writing creative briefs, customize marketing book description copy, and draft headlines for each title</li><li>Maintaining awareness of event marketing opportunities, pitching authors as speakers, and planning for and attending key conferences throughout the year. Examples include but are not limited to Christian Community Development Association, Jude 3, The Apprentice Gathering, and The Gospel Coalition.</li><li>Expanding upon marketing opportunities that especially support authors of color and those individuals, groups, and organizations that seek to minister to them well and amplify their voices thoughtfully and with authenticity</li></ul><div><br>Maintain Professional Growth and Development by:</div><ul><li>Staying connected with industry trends and innovations in the above areas including, but not limited to, book publishing, e-mail marketing, customer engagement, and strategy for reaching new markets</li><li>Attending training events and conferences to remain current in the above areas</li><li>Participating in industry-wide events that help increase cultural competency within Christian publishing</li></ul><div><br>Any other duties as required</div><div><br><strong>QUALIFICATIONS</strong></div><ul><li>Affirmation of InterVarsity’s Statement of Faith</li><li>Effective oral and written communication skills</li><li>Spanish fluency preferred but not required</li><li>Credentialed with at least 2 years of experience executing and managing paid social media advertising campaigns</li><li>Four to six years of digital marketing manager or agency experience, depending upon level</li><li>Ability to achieve and maintain a high level of knowledge regarding InterVarsity Press products, services, policies, programs, and procedures</li><li>Prudence with confidential information</li><li>Proven ability to multi-task and manage the needs of a variety of stakeholders at once</li><li>Exceptional project management skills</li><li>Comprehensive understanding of digital marketing best practices</li><li>Demonstrated ability and commitment to work in a diverse team environment</li><li>Flexibility to travel 10-15% for conferences and sales appointments as needed including the annual biblical/religious studies academic conferences in late November, prior to Thanksgiving</li><li>Flexibility to attend Urbana Student Missions Conference every six years, Dec. 26-Jan.1, and National Staff Conference every three years (the year after Urbana), approximately Jan. 3-8</li></ul><div>.</div><div><strong>EXPERIENCE AND EDUCATIONAL REQUIREMENTS&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></div><ul><li>Experience required as described in the section below (dependent on the level of the position posted). Relevant higher education will be taken into account and may reduce the experience required.</li></ul><div><br></div><div><strong>Benefits</strong>:</div><div>We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked.&nbsp; Benefits include the following:</div><ul><li>403(b) Retirement Savings Plan</li><li>403(b) matching contributions</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discounts</li><li>Flexible work schedule</li><li>Flexible spending accounts</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul>

Marketing Manager I or II

<div><strong>ABOUT GLOBAL MEDIA OUTREACH<br></strong><br></div><div>Global Media Outreach (GMO) is a Christian nonprofit committed to leveraging technology to share the Gospel with the world and help people grow in their faith. Through digital outreach, we reach millions each year, connecting seekers to Jesus and walking with them in their spiritual journey. Our virtual team is mission-driven, innovative, and passionate about transformational impact.<br><br></div><div><strong>POSITION SUMMARY<br></strong><br></div><div><strong>Global Media Outreach seeks a data-driven Digital Advertising Analyst to lead our digital ad campaigns analysis, reporting, and performance insight. This role supports campaign effectiveness through detailed metric analysis, reporting dashboards, and actionable optimization recommendations. The ideal candidate will bring technical expertise in analytics tools, a passion for measuring digital impact, and a heart for ministry.<br></strong><br></div><div><strong>KEY RESPONSIBILITIES<br></strong><br></div><ul><li>Analyze advertising performance across platforms (Google Ads, Meta, YouTube, etc.)</li><li>Identify campaign trends, risks, and opportunities to inform strategy.</li><li>Translate campaign KPIs into actionable insights for optimization.</li><li>Collaborate to test hypotheses (A/B tests, audience splits, creatives)</li><li>Track and evaluate spend efficiency, conversion paths, and audience behaviors.</li><li>Support monthly and quarterly reviews with performance analysis and insights.</li><li>Participate in campaign planning to align with strategic goals.</li><li>Monitor tracking issues, tag implementations, and attribution accuracy.</li></ul><div><br><strong>JOB REQUIREMENTS<br></strong><br></div><ul><li>Excellent analytical and problem-solving skills</li><li>Strong proficiency in Google Analytics, Google Ads, and Meta Ads Manager</li><li>Experience with data visualization platforms (Tableau preferred)</li><li>Familiarity with tag management tools and campaign tracking setup (e.g., UTM, GA4)</li><li>Capacity to distill complex data into transparent, insightful reporting</li><li>Ability to work cross-functionally and communicate technical data to non-technical teammates</li><li>Comfortable managing multiple concurrent campaigns and deadlines</li><li>Self-starter with strong attention to detail and accountability</li></ul><div><br><strong>QUALIFICATIONS<br></strong><br></div><ul><li>Bachelor’s degree in Marketing, Data Analytics, Business, or a related field<br>4+ years of experience in digital marketing analytics or performance marketing</li><li>Track record of influencing digital marketing decisions with data</li><li>Experience working with PPC, display, and video campaigns</li><li>Demonstrates a personal and growing relationship with Jesus Christ and supports GMO’s Statement of Faith</li><li>Cultivates a passion for the mission of GMO and a heart for evangelism and discipleship, both personally and professionally</li><li>Maintain a courteous, Christ-like approach to relationships and faithfully uphold GMO’s ministry in prayer</li></ul><div><br></div><h3><strong>Application Process:</strong></h3><div>Interested candidates are required to submit a resume and cover letter to jobs@gmomail.org.<br><br></div><div><strong>NOTE</strong>: <em>Due to the volume of applications, we are not able to respond to unsolicited phone and email inquiries.</em></div>

Digital Advertising Analyst

<div>Web and IT management assistance needed for the ministry www.crazypraiseclub.com and the book Joyful Hearts coming out Aug. 2025. I'm having issues getting everything connected and operational, like my POD book publisher, linking social media platforms appropriately, my Printify merch store, and getting blogs activated and courses posted. I'm a writer, but there is so much tech needed nowadays for success in publishing and creating an online presence. I also want to create an affiliate platform and I need help figuring all that out.&nbsp;<br><br>My top priorities are:<br>1. Getting my book seen in as many places as possible, and converting to sales<br>2. Creating a great user experience for website visitors<br>3. Publishing blogs, calendars, and events smoothly and linking everything together<br>4. Developing and maintaining a robust SEO<br>5. Making sure my old Wordpress site points to the new Systeme.io site<br><br>I'm self-funding everything, and my book is self-published, so I don't have a deep well of money and I'm looking for something affordable and ongoing. It's a very cool ministry with a groundswell of support, and you'd be getting in on the ground floor.</div>

IT Developer/Web Manager

<div><strong>About the Job</strong></div><div>&nbsp;</div><div>The Salesforce Marketing Cloud Specialist/Administrator is a full-time, exempt, remote position that is part of the Information Technology team and will play an important role in the ongoing adoption and improvement of the University's Salesforce Marketing Cloud environment.<br><br>The Salesforce Marketing Cloud Specialist/Administrator has responsibility to support the marketing automation operations through the administration of Colorado Christian University's Marketing Cloud environment and the continuous evolving Salesforce environment. In this role, problem-solving frequently requires analysis of moderately complex issues/problems and collaboration with the various business units engaging with the Salesforce platform.</div><div>&nbsp;</div><div><strong>About CCU</strong></div><div>&nbsp;</div><div>Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.</div><div>&nbsp;</div><div>Colorado Christian University was founded in 1914. CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)&nbsp;</div><div>CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.</div><div>&nbsp;</div><div>Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.</div><div>&nbsp;</div><div>CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.</div><div>A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by <em>The Chronicle of Higher Education.</em></div><div>&nbsp;</div><div>CCU offers more than 100 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.</div><div>&nbsp;</div><div><strong>What is most appealing about working at CCU?</strong></div><ol><li>Faith friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?</li><li>Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.</li><li>Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.</li><li>Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our <a href="https://www.ccu.edu/about/strategic-priorities/"><strong>University's Strategic Priorities</strong></a>.</li></ol><div><br><strong>We’re looking for candidates who have:</strong></div><ol><li>Salesforce Marketing Cloud Administrator certification preferred.</li><li>Two or more years of experience with Salesforce Marketing Cloud Administration, Salesforce Service Cloud, or a similar system.</li><li>Two or more years of experience in higher education enterprise software support.</li><li>Excellent technical aptitude and proven ability to learn new systems.</li><li>Knowledge of HTML, Javascript, AMPscript, Cascading Style Sheets (CSS) and Structured Query Language (SQL) preferred.</li><li>Analytical and strong problem-solving skills, with an ability to think creatively and with attention to detail.</li><li>Excellent project management skills and a positive, encouraging attitude.</li><li>Ability to communicate effectively at all levels of the organization: orally and in writing.</li><li>Exemplary customer service through frequent communication, positive relations, and prompt support.</li><li>Ability to critically evaluate business requests from the underlying true needs of the organization.</li></ol><div><br><strong>Key Job Duties</strong></div><ol><li>Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Salesforce Marketing Cloud Administrator supports the mission of the University through the administration of Marketing Cloud resources to provide prospects and current students with outstanding engagement as they work to fulfill their educational goals.&nbsp;</li><li>Develop, document, and implement journeys utilizing Journey Builder and sync data between Salesforce Service/Sales Cloud and Marketing Cloud.</li><li>Function as an institutional expert on the Salesforce Marketing Cloud platform for various business units and departments. Coordinate the evaluation, scope, and completion of new development requests to meet CCU's unique business needs.</li><li>Work with the Communications &amp; Creative Services team to create communication plans to support various departments.</li><li>Manage the totality of the Salesforce Marketing Cloud ecosystem from the implementation of new features to support of end-users to ensure high adoption levels of functionality and features.</li><li>Collaborate with internal and external stakeholders to gather, define, and document requirements for program enhancements and system changes.</li><li>Use ticketing system to record, classify, and resolve client incidents and service requests. Provide application users with technical support where needed.</li><li>Build and manage data extensions and audience segmentation; track email performance and develop dashboards and reports to support data-driven decision-making.</li><li>Seek opportunities for automation and improvement of current processes, resulting in efficiencies. Stay current on Salesforce Marketing Cloud releases and evaluate new features as they are deployed, and maintain strong knowledge of best practices. Gather and analyze business requirements for changes and enhancements.</li><li>Plan ahead for upgrades, seasonal releases, and long-term projects.</li><li>Support user adoption, deliver training, and help maximize the platform’s value to the organization.</li><li>Complete other duties as assigned.</li></ol><div><br><strong>Work Environment</strong><br><br>While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You will be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.<br><br><strong>What we offer our employees:</strong><br><br>We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.<br><br>Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $65,000 - $80,000 annually. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.</div><div><br><strong>Spiritual Requirements<br></strong><br></div><ol><li>Committed follower of Jesus Christ, who believes there is no salvation apart from faith in his atonement on the cross, by grace alone becoming "born again" thus beginning a personal relationship with Christ, the Son of God.</li><li>Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace. Must have a strong sense of calling to the ministry of Colorado Christian University.</li><li>Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church. Knowledgeable about the Word of God and passionate about Christian education.</li><li>Must be a traditional evangelical Christian whose lifestyle is in consonance with sound Christian principles, is compatible with CCU’s Statement of Faith, and is in agreement with the Strategic Priorities promulgated by the University.</li></ol><div><br>Review of applications will continue until the position is filled. Colorado Christian University does not discriminate on the basis of race, color, national origin, ethnicity, ancestry, sex, age, physical or mental disability, military or veteran status. CCU is committed to an environment free from discrimination and harassment and calls on every member of the university community to be vigilant in deterring and reporting all violations. CCU does reserve the right to exercise preference on the basis of religion in all of its employment practices. All employees who work at CCU must demonstrate a spiritual testimony consistent with our evangelical mission and follow our lifestyle expectations.</div>

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