<div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Reports to:</strong> Customer Support Manager</div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $70,000 - 80,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 401(k) with match</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About the Role</strong></div><div>The Technical Support Specialist is a mid-to-senior level role housed within our Customer Experience organization, serving as a critical bridge between our customers and Engineering team on complex technical issues. This position works closely with Engineering and will collaborate within the Support team, taking ownership of escalated cases and ensuring they are resolved with accuracy and efficiency. Key areas of ownership include data migrations, Salesforce administration, key technical support escalations, automation advocacy, and serving as an engineering project liaison. This role will receive mentorship and technical review from the Engineering team.<br><br></div><div>In the early stages, this hire will focus on addressing customer support tickets to gain a deep understanding of our platform and customer needs.</div><div><strong><br>Responsibilities</strong></div><ol><li><strong>Advanced Support Ticket Resolution:</strong> Handle complex P1 and P2 support tickets, ensuring timely resolution and escalating to management when necessary.</li><li><strong>Engineering Issue Management: </strong>Scope, document, and submit well-structured issues in GitHub for the Engineering team based on Support escalations.</li><li><strong>Data Migrations: </strong>Serve as the lead Support resource for customers using the migration tool, providing guidance and troubleshooting.</li><li><strong>Data Update Coordination: </strong>Coordinate and even write scripts (nice to have, not requirement) in GitHub issue for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Bug Investigation: </strong>Reproduce and investigate reported bugs, collaborating with Engineering to determine root causes and next steps.</li><li><strong>General Integration Support: </strong>Lead customer-facing calls and information gathering for integration and API troubleshooting.</li><li><strong>Salesforce Support: </strong>Obtain (or already hold) a Salesforce certification to assist customers with Salesforce integration issues. Current Salesforce certification preferred.</li><li><strong>Automation Advocacy: </strong>Identify opportunities for process automation and efficiency improvements, working with Engineering to implement solutions that reduce manual work and improve customer experience.</li><li><strong>Engineering Project Liaison:</strong> Serve as the primary point of contact between Customer Experience and Engineering teams for technical projects, facilitating communication, requirements gathering, and ensuring customer needs are represented in engineering decisions.</li></ol><div><strong><br>Qualifications</strong></div><ol><li>3+ years in a technical support, or engineering-adjacent role, ideally within SaaS or a similar technology environment.</li><li>SQL knowledge preferred.</li><li>Ability to scope and document technical issues clearly for engineering teams.</li><li>Familiarity with GitHub issue tracking.</li><li>Experience troubleshooting integrations and APIs.</li><li>Knowledge of digital marketing technology (GA4/GTM, etc)</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Salesforce Administrator certification (or willingness to obtain within first 6 months).</li></ol><div><strong><br>Requirements</strong></div><ul><li>SQL: 1 - 3 years</li><li>GitHub Issue Tracking: 1 - 3 years</li><li>API Troubleshooting: 2 - 4 years</li><li>Problem-solving: Good - Excellent</li><li>Communication: Good - Excellent</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>Salesforce Administration: 1 - 2 years</li><li>Scripting: 1 - 2 years</li><li>Technical Documentation: Good - Excellent</li></ul><div><strong><br>About Us</strong></div><div>We started Anedot in 2010 and now are launching a major payment processing and finance product aimed at empowering organizations through innovation, scalability, and world-class user experiences. This is a greenfield project, offering you the chance to make foundational architectural decisions and have a significant impact on a highly visible and transformative platform. We are a low-meeting and little bureaucracy organization - we don’t have time for that.<br><br></div><div><strong><br>What Success Looks Like</strong></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days: </strong>You are proficient in handling P1/P2 tickets, creating engineering issues, and handling basic integration troubleshooting.</li><li><strong>6 Months: </strong>You are independently managing migration requests, leading integration troubleshooting calls, and writing scripts for data updates.</li><li><strong>12 Months: </strong>You have reduced turnaround time for complex tickets and escalations, improved communication workflows between Support and Engineering, and are actively contributing to automation initiatives.</li><li><strong>Ongoing: </strong>You serve as the go-to technical expert for the Support team, consistently improving processes, and enabling faster resolutions for our customers.</li></ul><div><strong><br>Hiring Process</strong></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Initial Interview</li><li>Technical Questionnaire</li><li>Video interview with our Founder and CEO. Before this meeting we'll send an optional Clifton StrengthsFinder access code.</li></ol><div><br><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Technical Support Specialist

<div>Providing essential services to field staff and volunteers. Offering this support frees field staff for direct ministry with kids, optimizes financial contributions, and ensures careful stewardship of the mission's assets (both tangible and intangible).</div><div><br>Young Life requires​ all employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position.</div><div><br><strong>Essential Duties: &nbsp;</strong></div><div>1. Vision &amp; Strategy</div><ul><li>Design and lead the development of a reimagined PMO that balances operational excellence with relational hospitality.</li><li>Set and communicate the strategic direction of project management support across the organization.</li><li>Align the PMO’s efforts with broader organizational priorities and initiatives.</li><li>Serve as a collaborative member of the Strategic Support Office Lead Team, contributing to the collective advancement, growth, and health of the entire office.</li><li>Special projects or initiatives, as assigned by the VP, Strategy.</li></ul><div>2. Project Portfolio Oversight</div><ul><li>Own the organization-wide project portfolio management process, including intake, prioritization, capacity planning, resource allocation, and status reporting.</li><li>Lead or contribute to governance processes that bring clarity, alignment, and transparency across teams.</li><li>Ensure delivery of complex, cross-functional projects on time, on scope, and on mission, with a focus on measurable outcomes.</li></ul><div>3. Team Leadership, Development, &amp; Stewardship</div><ul><li>Manage and coach a growing team of project managers and business analysts, providing direction, support, and opportunities for development.</li><li>Build a strong culture rooted in Young Life’s values—Hope &amp; Hospitality, Excellence &amp; Grace, and Relational &amp; Intentional.</li><li>Empower team members to work effectively in matrixed, faith-informed environments.</li></ul><div>4. Process, Tools &amp; Methodology</div><ul><li>Establish standard project management processes and tools that are scalable, adaptable, and grounded in best practices.</li><li>Evaluate and enhance project management platforms, dashboards, and reporting tools.</li><li>Support adoption of consistent practices across the PMO and other operational functions.</li></ul><div>5. Stakeholder Engagement &amp; Partner Experience&nbsp;</div><ul><li>Serve as a trusted partner to functional, project, product, and program leaders.</li><li>Serve as a trusted advisor to senior leaders, enabling informed decision-making and strategic agility.</li><li>Establish positive partnerships with internal customers/stakeholders and effectively manage these relationships to promote successful outcomes.</li><li>Foster high-quality partner experiences by creating transparent, consistent, and relational engagement practices.</li><li>Prioritize transparent communication and customer-centered practices.</li><li>Model "Unreasonable Hospitality" in how the PMO engages with internal partners.</li></ul><div>6. Center of Excellence &amp; Community of Practice</div><ul><li>Establish a Project Management Center of Excellence that provides frameworks, tools, and training to support consistency and excellence.</li><li>Build and facilitate a Community of Practice to empower and connect project managers across the organization.</li><li>Evaluate and evolve methodologies (Agile, hybrid, traditional) that best suit the organization’s diverse environments.</li></ul><div><br></div><h3>Education:</h3><ul><li>• Bachelor’s degree required.</li><li>• PMP, PgMP, or comparable certifications strongly preferred.</li></ul><div><br></div><h3>Working Conditions:</h3><ul><li>Flexible and/or Remote work environment</li><li>Limited travel required</li></ul><div><br></div><h3>Experience and Qualifications Required for the Position:&nbsp;</h3><ul><li>Minimum 10 years of relevant experience in project management and strategic execution, with 5+ years of team leadership.</li><li>Minimum 5+ years of ministry or non-profit programmatic experience/exposure.</li><li>Experience building or leading PMOs or Centers of Excellence.</li><li>Proficiency in portfolio management, change adoption, and stakeholder engagement.</li><li>Strong understanding of project delivery methodologies (Agile, hybrid, waterfall).</li><li>Exceptional interpersonal, communication, and facilitation skills.</li><li>Experience in nonprofit, global, or faith-informed environments preferred.</li><li>Proven relational skills.</li><li>Demonstrated verbal and written communication skills.</li><li>Ability to analyze complex problems, devise logical and creative solutions and empower people to implement them.</li><li>Works well with a team.</li><li>Ability to maintain confidentiality.</li><li>Strong understanding and experience with demonstrated ability to successfully navigate and lead in cross-functional environments.</li><li>Proven track record of effective collaboration across a complex, diverse, and geographically distributed organization. &nbsp;</li><li>Experience leading projects and initiatives/programs end-to-end, including developing work plans, assessing dependencies, coordinating with appropriate stakeholders, developing financial models, and synthesizing findings into recommendations.</li><li>Ability to appropriately manage expectations across scoped and proposed projects and related stakeholders.</li><li>Ability to manage numerous projects simultaneously from conception to completion in a fast-paced environment.</li></ul><div><br></div><h3>Preferred Characteristics:&nbsp;</h3><ul><li>Rooted in Christian faith with a passion for ministry and mission</li><li>Relational leader with high emotional intelligence and cultural agility</li><li>Strategic thinker with a builder’s mindset and service orientation</li><li>Comfortable leading in ambiguity while building clarity</li><li>Inspired by "Unreasonable Hospitality" and the integration of values into operations</li><li>Passionate about shaping high-impact functions and teams within a globally impactful mission</li></ul><div><br><strong>Job Specific Working Conditions:</strong></div><div>The Senior Director of the Project Management Office (PMO) will act as the principal leader and builder of a newly focused and values-driven PMO within Young Life’s Strategic Support Office. This individual will provide organizational leadership and oversight for delivering high-impact projects that enable Young Life’s global mission, offering exceptional project management support across functions, products, and ministry programs. This role requires someone with strategic vision, strong relational skills, and a deep understanding of project management, change adoption, programmatic realities, and cross-functional execution. This leader will uphold the values of hospitality, excellence, and relationships while developing scalable, consistent processes that empower others. Key outcomes include maximizing the value of deliverables and ensuring leadership and staff adoption of new systems, processes, projects, and strategies that enhance and support the health of Young Life’s global ministry portfolio while simultaneously driving and enabling impactful growth. The Senior Director of the Project Management Office expands Young Life’s project management capabilities and the team’s service capacities through a Project Management Center of Excellence and Community of Practice that, together, promote best practices, increase organizational effectiveness, and uphold the Strategic Support Office’s values of hospitality, excellence, and relationships.</div><div><br><strong>Additional Job Description</strong></div><ul><li>The anticipated salary for this position can range from $92,071-$140,000 depending on relevant education, experience, and location.</li></ul>

Senior Director - Project Management

<div><strong>ABOUT GLOBAL MEDIA OUTREACH<br></strong><br></div><div>Global Media Outreach (GMO) is a Christian nonprofit committed to leveraging technology to share the Gospel with the world and help people grow in their faith. Through digital outreach, we reach millions each year, connecting seekers to Jesus and walking with them in their spiritual journey. Our virtual team is mission-driven, innovative, and passionate about transformational impact.<br><br></div><div><strong>POSITION SUMMARY<br></strong><br></div><div><strong>Global Media Outreach seeks a data-driven Digital Advertising Analyst to lead our digital ad campaigns analysis, reporting, and performance insight. This role supports campaign effectiveness through detailed metric analysis, reporting dashboards, and actionable optimization recommendations. The ideal candidate will bring technical expertise in analytics tools, a passion for measuring digital impact, and a heart for ministry.<br></strong><br></div><div><strong>KEY RESPONSIBILITIES<br></strong><br></div><ul><li>Analyze advertising performance across platforms (Google Ads, Meta, YouTube, etc.)</li><li>Identify campaign trends, risks, and opportunities to inform strategy.</li><li>Translate campaign KPIs into actionable insights for optimization.</li><li>Collaborate to test hypotheses (A/B tests, audience splits, creatives)</li><li>Track and evaluate spend efficiency, conversion paths, and audience behaviors.</li><li>Support monthly and quarterly reviews with performance analysis and insights.</li><li>Participate in campaign planning to align with strategic goals.</li><li>Monitor tracking issues, tag implementations, and attribution accuracy.</li></ul><div><br><strong>JOB REQUIREMENTS<br></strong><br></div><ul><li>Excellent analytical and problem-solving skills</li><li>Strong proficiency in Google Analytics, Google Ads, and Meta Ads Manager</li><li>Experience with data visualization platforms (Tableau preferred)</li><li>Familiarity with tag management tools and campaign tracking setup (e.g., UTM, GA4)</li><li>Capacity to distill complex data into transparent, insightful reporting</li><li>Ability to work cross-functionally and communicate technical data to non-technical teammates</li><li>Comfortable managing multiple concurrent campaigns and deadlines</li><li>Self-starter with strong attention to detail and accountability</li></ul><div><br><strong>QUALIFICATIONS<br></strong><br></div><ul><li>Bachelor’s degree in Marketing, Data Analytics, Business, or a related field<br>4+ years of experience in digital marketing analytics or performance marketing</li><li>Track record of influencing digital marketing decisions with data</li><li>Experience working with PPC, display, and video campaigns</li><li>Demonstrates a personal and growing relationship with Jesus Christ and supports GMO’s Statement of Faith</li><li>Cultivates a passion for the mission of GMO and a heart for evangelism and discipleship, both personally and professionally</li><li>Maintain a courteous, Christ-like approach to relationships and faithfully uphold GMO’s ministry in prayer</li></ul><div><br></div><h3><strong>Application Process:</strong></h3><div>Interested candidates are required to submit a resume and cover letter to jobs@gmomail.org.<br><br></div><div><strong>NOTE</strong>: <em>Due to the volume of applications, we are not able to respond to unsolicited phone and email inquiries.</em></div>

Digital Advertising Analyst

<div>The expected salary range for this position is $120,230.00 - $141,263.20. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.</div><div><br>The senior information assurance specialist facilitates organizational accountability and integrity by leveraging deep understanding of ministry operations with technical expertise in information systems to assess the control framework around information systems. Participates in and develops audit plans and leads complex internal analysis of information systems, processes, and controls. Works independently with little direction from Information Assurance Management. Advises management on the appropriateness and adequacy of the overall control framework within the entity and makes recommendations to resolve complex process issues. At this career level, the incumbent occasionally leads or conducts major, complex audits and assessments across multiple countries. Will coordinate assurance and advisory engagements with other audit and risk teams. Creates and conducts risk assessments. May occasionally coach or oversee the work of other specialists.</div><div><br><strong>What will you do?</strong></div><ul><li>Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.</li><li>Acts as an advocate for children. Understands and advances Christ's mandate to protect children. Raises awareness of the needs of children and takes active steps to help protect against neglect, abuse, and exploitation of children. Promotes the dignity, respect, positive treatment, potential of children in all circumstances. Encourages the involvement of others in helping children in need. Reports and appropriately supports responses to incidents of harm of children if they occur.</li><li>Plans, leads, and participates in technology audits and assessments and communicates and reports findings to operational management and executive leadership.</li><li>Assess risks that warrant attention, identifies specialized skills/resources to assess unique and complex technology solutions and processes, (e.g. new information system implementations, network control, etc.).</li><li>Applies information systems development, implementation and operational control concepts in a wide variety of technology settings and assess the exposures resulting from ineffective or missing control practices; evaluates information system results from a technical perspective.</li><li>Plans and performs audit tests and risk assessments, and provides assistance to less experienced team members to successfully complete planned assignments.</li><li>Evaluates overall results, weighing the relevancy, accuracy, and perspective of conclusions against the accumulated evidence for individual technology processes and solutions. Communicates to the recipient results; works with cross-functional teams on a variety of issues.</li><li>Completes projects within specified timeliness and calendar schedules; provides consulting services for information systems issues including development of Compassion information systems standards, policies and procedures.</li><li>May travel to Compassion project sites to participate in or lead the assessment of operational and information systems, administrative records, accountability procedures, staffing, planning, budgets, key result indicators, legal compliance and general management practices. Ensures that assessments and tests are conducted in a facilitative manner, emphasizing opportunities for training and development of ministry partner workers.</li><li>Occasionally coaches other specialists.</li><li>This role requires skills in authentication, network security, cloud services, operating systems, encryption, compliance standards, forensic and analytical mind that is required to probe and test unobvious mechanisms that lead to vulnerabilities with systems and networks, as well as an understanding of data analytics and audit management tools. The senior specialist must be able to take the knowledge and communicate with peers within the organization and internal department team management.</li></ul><div><br><strong>What do you bring?</strong></div><ul><li>Certification from a nationally or internationally recognized organization in a related field. e.g., ISACA CISA, IIA CIA, ISC2 CISSP.</li><li>Strong experience in internal IT auditing with a focus on process maturity and project execution.</li><li>Proven ability to lead and contribute to diverse initiatives such as organizational process improvement, data analysis, and audit/GRC implementations.</li><li>Strong understanding of IT systems and cloud infrastructure.</li><li>Agile software engineering experience is a plus.</li><li>Familiarity with CRM and financial accounting tools.</li></ul><div><br><strong>Why work here?</strong></div><ul><li>The mission: Join a team that is motivated to release children from poverty in Jesus’ name.</li><li>Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.</li><li>Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.</li></ul>

Sr. IT Auditor

<div>Web and IT management assistance needed for the ministry www.crazypraiseclub.com and the book Joyful Hearts coming out Aug. 2025. I'm having issues getting everything connected and operational, like my POD book publisher, linking social media platforms appropriately, my Printify merch store, and getting blogs activated and courses posted. I'm a writer, but there is so much tech needed nowadays for success in publishing and creating an online presence. I also want to create an affiliate platform and I need help figuring all that out.&nbsp;<br><br>My top priorities are:<br>1. Getting my book seen in as many places as possible, and converting to sales<br>2. Creating a great user experience for website visitors<br>3. Publishing blogs, calendars, and events smoothly and linking everything together<br>4. Developing and maintaining a robust SEO<br>5. Making sure my old Wordpress site points to the new Systeme.io site<br><br>I'm self-funding everything, and my book is self-published, so I don't have a deep well of money and I'm looking for something affordable and ongoing. It's a very cool ministry with a groundswell of support, and you'd be getting in on the ground floor.</div>

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