<div><strong>ABOUT THE ROLE</strong></div><div>At Amazing Life, the Care Coordinator plays a critical role in delivering a high-quality, thoughtful support experience to our customers. This role goes beyond basic ticket handling — Care Coordinators are trusted problem-solvers who take ownership of customer issues, coordinate solutions across teams, and ensure customers feel supported from start to finish.</div><div><br>You will serve as a key point of contact for customers navigating the Amazing Life platform, combining strong product knowledge, clear communication, and sound judgment to resolve issues efficiently and empathetically. This role is ideal for someone who already has experience in customer support or service and is ready to operate with greater independence, consistency, and accountability.</div><div>Care Coordinators are expected to manage a steady volume of customer requests, handle moderately complex issues, and contribute to continuous improvement of our support processes and documentation.</div><div><br><strong>KEY RESPONSIBILITIES</strong></div><div><strong>Customer Care &amp; Issue Resolution</strong></div><ul><li>Serve as a first point of contact for customer inquiries via phone, email, chat, and other support channels.</li><li>Resolve a broad range of customer issues independently, including product usage questions, troubleshooting, and account-related concerns.</li><li>Apply sound judgment to assess urgency, impact, and appropriate next steps for customer issues.</li><li>Provide timely, clear, and empathetic communication that builds trust and confidence with customers.</li></ul><div><strong>Coordination &amp; Ownership</strong></div><ul><li>Own customer issues from intake through resolution, ensuring follow-through and proactive updates.</li><li>Coordinate with senior Care team members, Customer Success, Product, or Engineering when issues require escalation.</li><li>Advocate for the customer while balancing internal processes and priorities.</li><li>Identify recurring issues and surface patterns or insights to the broader team.</li></ul><div><strong>Systems, Documentation &amp; Process</strong></div><ul><li>Accurately document customer interactions, resolutions, and trends.</li><li>Maintain high standards for data quality, notes, and case tracking.</li><li>Contribute to internal knowledge bases and customer-facing help resources by suggesting improvements or drafting content.</li><li>Follow and help reinforce established SLAs, workflows, and support best practices.</li></ul><div><strong>Continuous Improvement &amp; Team Contribution</strong></div><ul><li>Stay current on platform updates, new features, and process changes.</li><li>Share learnings, best practices, and customer insights with teammates.</li><li>Provide peer support by answering questions, sharing context, and modeling strong customer care behaviors.</li><li>Actively seek feedback and coaching to continue improving effectiveness and impact.</li></ul><div><br><strong>QUALIFICATIONS</strong></div><div><strong>Required</strong></div><ul><li>2+ years of experience in customer support, customer service, care coordination, or a related customer-facing role.</li><li>Strong written and verbal communication skills, with the ability to explain issues clearly and professionally.</li><li>Demonstrated ability to manage multiple cases simultaneously while maintaining accuracy and follow-through.</li><li>Comfort working independently while knowing when to escalate or ask for support.</li><li>Experience using CRM or support platforms (e.g., Salesforce, HubSpot, Zendesk, or similar).</li><li>Comfortable learning and quickly becoming proficient in a variety of software platforms and internal tools.</li></ul><div><strong>Preferred</strong></div><ul><li>Experience supporting a SaaS product or technology platform.</li><li>Familiarity with nonprofit, education, or faith-based organizations.</li><li>Experience contributing to process improvements or documentation.</li></ul><div><br><strong>WHAT SUCCESS LOOKS LIKE</strong></div><ul><li>Customers receive timely, accurate, and empathetic support.</li><li>Issues are owned through resolution with minimal handoffs.</li><li>Customer feedback and satisfaction scores consistently meet or exceed expectations.</li><li>Support cases are well-documented and easy for others to understand or pick up if needed.</li><li>The Care Coordinator is viewed as a reliable, knowledgeable contributor to the team.</li></ul><div><br><strong>WHAT YOU'LL BRING</strong></div><div>Customer Empathy — You genuinely care about helping people and take pride in resolving issues well. Ownership Mentality — You don't just pass problems along — you see them through. Attention to Detail — You document clearly and follow processes with consistency. Problem-Solving Skills — You enjoy figuring things out and navigating ambiguity. Growth Orientation — You want to continue developing your skills and expanding your impact.</div><div><br><strong>WHY JOIN AMAZING LIFE?</strong></div><div>Amazing Life is a mission-driven organization committed to serving churches and families through thoughtful technology and care. We believe excellent customer care requires empathy, accountability, and continuous learning — and we invest in people who want to grow while doing meaningful work.</div><div>If you're looking for a role where your judgment matters, your voice is valued, and your work directly impacts customer trust, we'd love to meet you.</div>

Care Coordinator

<div><strong>About Amazing Life</strong></div><div>Amazing Life equips churches with content and technology that help kids grow in their faith.</div><div>We operate with the standards of a world-class business while serving a mission that matters deeply. Our team values clarity, discipline, and excellence — not only in outcomes, but in how we execute.</div><div>Marketing at Amazing Life is not about noise or vanity metrics. It is about building systems that create measurable growth and real impact for churches and families.</div><div><strong><br>Role Overview</strong></div><div>The <strong>Digital Marketing Manager</strong> is responsible for executing and optimizing the digital systems that drive demand, engagement, and growth for Amazing Life.</div><div>This role is ideal for a data-driven marketer who enjoys building and improving marketing systems. You will work across paid acquisition, email marketing, website optimization, and marketing automation to ensure campaigns reach the right audiences and convert effectively.</div><div>A central part of this role is the ability to use data to drive decisions — building segmented audiences, analyzing campaign performance, improving conversion flows, and continuously refining how prospects move through our digital ecosystem.</div><div>You will report directly to the <strong>VP of Marketing</strong> and work closely with the broader marketing and product teams to translate strategy into high-performing campaigns and measurable growth outcomes.</div><blockquote>Over time, this role has the potential to grow into broader marketing leadership responsibilities as the marketing function expands.</blockquote><div><strong><br>Core Responsibilities</strong></div><h3>Data-Driven Campaign Execution</h3><ul><li>Build and manage targeted marketing campaigns using data segmentation and audience insights.</li><li>Pull and manage segmented lists within HubSpot and CRM systems to ensure campaigns reach the correct audiences.</li><li>Execute and manage weekly newsletters, lifecycle campaigns, and targeted email distributions.</li><li>Continuously analyze engagement, conversion, and performance metrics to improve campaign effectiveness.</li><li>Develop structured testing processes to improve subject lines, messaging, segmentation, and campaign performance.</li></ul><div><br></div><h3>Email Marketing &amp; Marketing Automation</h3><ul><li>Build and deploy marketing campaigns using HubSpot.</li><li>Develop audience segmentation strategies that improve targeting and engagement.</li><li>Create automated workflows, nurture sequences, and lifecycle campaigns that guide prospects through the customer journey.</li><li>Manage ongoing communication programs such as newsletters, announcements, and product updates.</li><li>Ensure campaigns are structured, trackable, and optimized for performance.</li></ul><div><br></div><h3>Website Optimization &amp; Conversion Strategy</h3><ul><li>Help manage the performance of the Amazing Life website as a key growth channel.</li><li>Optimize landing pages, calls-to-action, and conversion paths across the site.</li><li>Work with the marketing and product teams to improve how website visitors move from discovery to engagement.</li><li>Analyze website behavior and conversion data to identify opportunities for improvement.</li><li>Continuously refine how traffic sources, landing pages, and calls-to-action contribute to pipeline growth.</li></ul><div><br></div><h3>CRM &amp; Marketing Systems</h3><ul><li>Maintain strong proficiency in HubSpot including lists, workflows, reporting, and automation.</li><li>Work effectively within Salesforce to ensure marketing activity aligns with pipeline tracking.</li><li>Ensure marketing attribution, segmentation, and reporting systems are accurate and reliable.</li><li>Improve how marketing systems capture and use data to drive better campaigns.</li></ul><div><br></div><h3>Analytics &amp; Performance Reporting</h3><ul><li>Analyze campaign performance across paid media, email, and website channels.</li><li>Develop reporting frameworks that connect marketing activity to meaningful growth metrics.</li><li>Identify trends, opportunities, and areas for improvement using marketing data.</li><li>Translate campaign performance into clear insights and actionable recommendations.</li></ul><div><br></div><h3>Strategic Contribution</h3><ul><li>Contribute thoughtful ideas to marketing strategy and campaign planning.</li><li>Bring a systems-oriented mindset to improving marketing execution.</li><li>Take ownership of marketing performance outcomes, not just campaign activity.</li></ul><div><strong><br>What Success Looks Like</strong></div><ul><li>Marketing campaigns consistently reach the right audiences through effective segmentation.</li><li>Email marketing programs demonstrate strong engagement and conversion.</li><li>The Amazing Life website effectively converts visitors into leads and engaged users.</li><li>Marketing systems and reporting provide clear visibility into performance and growth.</li><li>Campaign execution is organized, disciplined, and consistently improving.</li></ul><div><strong><br>Qualifications</strong></div><h3>Required</h3><ul><li>3–6 years of experience in digital marketing, growth marketing, or performance marketing.</li><li>Strong proficiency with HubSpot marketing automation and campaign execution.</li><li>Experience building segmented marketing audiences and managing lifecycle campaigns.</li><li>Experience analyzing marketing performance data and improving campaign outcomes.</li><li>Working knowledge of Salesforce CRM or similar pipeline systems.</li><li>Experience optimizing landing pages, conversion flows, or website performance.</li><li>Strong written communication skills.</li><li>Ability to balance strategic thinking with hands-on campaign execution.</li></ul><h3>Preferred</h3><ul><li>Experience in SaaS, subscription, nonprofit, or mission-driven organizations.</li><li>Familiarity with church or ministry environments.</li><li>Experience with lifecycle marketing strategy and customer journey optimization.</li><li>Working knowledge of tracking tools such as Pendo, and basic editing capabilities in WordPress and Figma Sites.</li><li>Experience working in fast-growing organizations where systems and processes are evolving.</li></ul>

Digital Marketing Manager

<div><strong>Who We Are<br></strong><br></div><div>Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.</div><div><br></div><div><strong>The Opportunity</strong></div><div><br></div><div>Do you have a passion for storytelling, digital design, and creating meaningful human-centered experiences? Mercy Ships is seeking a creative and strategically minded UX/UI Designer to help shape our employer brand and talent experience.<br><br></div><div>In this role, you will apply your design expertise to elevate how candidates, volunteers, and employees interact with our brand across digital platforms. This is a unique opportunity to bring human-centered design into the world of talent marketing, careers content, and employee engagement—supporting a mission with eternal impact.</div><div><br></div><div>This position collaborates closely with Talent Acquisition, Marketing, and People teams to create compelling, on-brand digital journeys that reflect who we are and the life-changing work we do.<br><br></div><div><strong><em>This is a full-time, remote position open to qualified candidates globally. Preference will be given to candidates located in time zones that closely align with standard working hours in the United Kingdom (GMT/BST), including European and compatible African time zones, to support effective collaboration with the team.<br></em></strong><br></div><div><strong>How You’ll Contribute</strong></div><ul><li>Design and optimize digital experiences for career sites, internal portals, recruitment campaigns, onboarding platforms, and volunteer web experiences.</li><li>Maintain and develop the Volunteer Website in WordPress, creating engaging, informative pages and integrating with other systems where necessary.</li><li>Collaborate with Talent Acquisition, Marketing, and People teams to craft compelling candidate and employee journeys aligned with Mercy Ships’ mission and brand.</li><li>Develop wireframes, high-fidelity mockups, and interactive prototypes that effectively communicate our talent story.</li><li>Apply UX research and data insights to refine content strategy, navigation, accessibility, and conversion pathways.</li><li>Support the visual design of career-related social media posts, email campaigns, and employer brand assets.</li><li>Maintain and evolve the employer brand design system, ensuring visual and experiential consistency across platforms.</li><li>Contribute to the development of inclusive, accessible digital experiences that reflect our values and culture.</li><li>Ensure all digital touchpoints align with Mercy Ships’ Core Values, Code of Conduct, and policies.</li><li>Follow the model of Jesus and align with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.</li><li>Other duties may be assigned that are not included in this job description.<br>&nbsp;</li></ul><div><strong>The Ideal Candidate</strong></div><ul><li>Demonstrates strong creative and strategic thinking skills with the ability to translate brand vision into engaging digital experiences.</li><li>Possesses a deep understanding of UX principles, responsive design, accessibility standards (WCAG), and user-centered design methodology.</li><li>Strong portfolio showcasing web, mobile, and brand-focused design projects.</li><li>Advanced WordPress skills with working knowledge of HTML/CSS and CMS platforms.</li><li>Proficiency in tools such as Figma, Adobe Creative Suite, Webflow, or similar design platforms.</li><li>Experience integrating websites with systems such as Salesforce and Pardot to enhance user experience.</li><li>Ability to communicate design rationale clearly and influence cross-functional stakeholders.</li><li>Strong collaboration skills and ability to work effectively across departments and cultures.</li><li>Passion for storytelling, people-centric design, and building purpose-driven brand experiences.</li><li>Supportive of Mercy Ships’ mission and vision and committed to its core values.</li><li>Understands and applies servant leadership, works collaboratively with integrity, and demonstrates accountability.</li></ul><div><br><strong>Education &amp; Experience</strong></div><ul><li>Bachelor’s degree in UX/UI Design, Graphic Design, Digital Media, Human-Computer Interaction, Marketing, or a related field preferred.</li><li>Minimum of 3+ years of professional experience in UX/UI design, product design, visual design, or digital experience design.</li><li>Experience working on career websites, ATS integrations, recruitment marketing, or employer branding initiatives preferred.</li><li>Familiarity with content strategy, SEO principles, and performance analytics tools preferred.</li><li>Equivalent combination of education and experience may be considered.</li></ul><div><br>This is a paid position. The salary range for U.S. based candidates is $65,000 - $67,000. Compensation for candidates outside the U.S. will be aligned to local market benchmarks.<br><br></div><div>To explore our many Mercy Ships volunteer opportunities, please visit us at: <em>https://www.mercyships.org/get-involved/volunteer/<br></em><br></div><div><strong><em>Please note: This role is open to international applicants. Candidates may disregard any standard application questions regarding U.S. work authorization status, as U.S. work eligibility is not a requirement for this position.</em></strong></div>

UX/UI Designer

<div><strong>Overview<br></strong><br></div><div>Lifeway is seeking a <strong>Senior Software Integration Developer</strong> to design, develop, modify, and integrate ERP, CRM, WMS, and similar enterprise platforms with other systems within Lifeway. They will utilize a variety of technical approaches to accomplish seamless data flowing between systems, including domain driven design, event-driven design, serverless, RESTful APIs, and more.</div><div>&nbsp;</div><div><strong>Why Lifeway?</strong>&nbsp;</div><div>&nbsp;</div><div>Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.<br><strong><br>Responsibilities<br></strong><br></div><ul><li>Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work</li><li>Lead, collaborate, and coordinate with developers, managers, and analysts from other teams to design and implement integrations to support the flow of data between systems such as CRM, ERP, HR, WMS, and other applications.&nbsp;</li><li>Analyze and improve existing system integration as well as migration techniques.&nbsp;</li><li>Detect, debug, and resolve issues with existing integrations.&nbsp;</li><li>Architect, design, and implement integrations with an enterprise focus, utilizing the right approach for the right use case, including a mix of event-driven design, RESTful services, and more.&nbsp;</li><li>Mentor and train other developers.&nbsp;</li><li>Some travel, occasionally overnight</li></ul><div><strong><br>Qualifications<br></strong><br></div><div><strong>Education&nbsp;</strong></div><div>Bachelor's degree or reputable coding bootcamp in computer engineering, computer science, or a related field, <em>required</em></div><div>Masters degree, <em>preferred</em></div><div>Advanced graduate degree (PhD, etc.), <em>not required</em></div><div>&nbsp;</div><div><strong>Skills, Knowledge, &amp; Experiences, required</strong></div><ul><li>7+ years experience as a developer</li><li>3+ years experience with cloud technologies (AWS, Azure or similar)</li><li>Proficient with RESTful services, microservices, and cloud architecture required.</li><li>Experience in .NET 8+, AWS Lambdas, API Gateway, and C#</li><li>Experience integrating with Salesforce, Oracle Fusion, Peoplesoft, and other large scale enterprise plaforms</li><li>Proficient with event-driven, domain driven design, and serverless principles in the cloud.</li><li>Advanced in debugging, troubleshooting, developing, and testing code.</li><li>Proficient in querying databases, data warehouses, and basic understanding of database design.</li><li>Proficient in build pipelines, code quality, automated unit testing, source control, and branching strategies for coding and deployments.</li><li>Proficient with Agile.</li><li>Logical and problem-solving skills are required.</li><li>Inquisitive self-starter and team player.</li><li>Strong written and verbal communication skills.</li><li>Ability to mentor and train more junior developers.</li></ul><div>&nbsp;</div><div>Actively involved in an evangelical Christian church</div><div>&nbsp;</div><div><strong>Skills, Knowledge, &amp; Experiences, </strong><strong><em>preferred&nbsp;</em></strong></div><ul><li>WebAPI, RESTful APIs, Microservices</li><li>Entity Framework</li><li>Kafka events or similar</li><li>SQS</li><li>No SQL Databases</li><li>GitHub</li><li>Agile (Scrum)</li><li>Experience integrating with Salesforce, Oracle Fusion, Peoplesoft, and other Saas solutions</li></ul>

Senior Software Integration Engineer

<div>&nbsp;</div><div>The Principal Software Solutions Architect (PSA) leads technology solution design efforts within one of Christian Care Ministry’s domain pillars, following the CCM SDLC process. The PSA acts as the bridge between non-IT stakeholders and the software development staff, crafting technology and feature roadmaps, delivering requirement specifications, establishing architectural standards and working directly with the software delivery team to ensure quality development and release of features. The PSA coordinates with our project managers to ensuring organizational alignment in terms of timelines, commitments, and status.&nbsp; The development projects are critical, high value initiatives that are part of a larger enterprise IT strategy.&nbsp;</div><div>During the project design efforts, the Principal Solutions Architect leads the team of Architects and UX Research/Designers, and partners with PMO, IT Infrastructure, Production Operations, and Security/Compliance teams, to design solutions that will be implemented by CCM IT Delivery teams, in order to provide efficient, value-based services to CCM Internal Users and to CCM Members.&nbsp; Additionally, PSA works closely with the manager of Design and Architecture to ensure the successful realization of the enterprise architecture roadmap and strategy. This includes providing input into the enterprise architecture, representing the PSA’s domain pillar.</div><div><br>The Principal Solutions Architect – with a background in the various technologies and stacks (JavaScript/NodeJS/ExpressJs/React/Postgres, Salesforce/Lightning Web Components OSS, .NET/SQL Server, Web Services) – works on the solution design related to various elements of CCM’s platforms, and will address business/user impact, application integration, data integration and migration, security, networking, deployment, and user access.&nbsp; They will also conduct requirements-gathering from end users, stakeholders, and other SMEs.</div><div><br>The Principal Solutions Architect is a key technical leader within our organization, mentoring Senior Solutions Architects and software developers in architecture, technology, and leadership.&nbsp;</div>

Principal Software Solutions Architect

<div>&nbsp;<strong>The Job</strong></div><div>The Senior Salesforce Developer will design, develop, and maintain software applications and back-office systems. The position will be writing the code that powers our ministry.&nbsp;</div><div><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Design and develop Lightning Web Component Open Source (LWC OSS) applications that securely communicate to, and pull from, the Salesforce platform within LWC OSS</li><li>Using Agile development methods, design and develop custom applications on the Salesforce platform utilizing Apex, Visualforce, and Lightning Web Components on the Salesforce / force.com platform for Christian Care Ministry’s websites/portals, internal business processes, back-office systems, and mobile applications&nbsp;</li><li>Build software that allows our employees to delight our members</li><li>Explore and recommend new technology platforms and capabilities</li><li>Participate in agile development teams, constantly improving quality</li><li>Cross-train with senior development staff in the maintenance of applications, databases, and stored procedures</li><li>Provide mentorship of other developers; taking ownership of key development initiatives as assigned</li><li>Manages integration initiatives and implementation of third-party plug-ins</li><li>Participate in code reviews&nbsp;</li><li>Develop robust Apex and JavaScript Jest test cases that thoroughly validate both positive and negative scenarios, ensuring high code coverage and reliable application behavior</li><li>Collaborate with UI/UX Designers to help contribute to the design and implementation of scalable, high-performance Salesforce solutions, ensuring alignment with enterprise architecture and business goals</li><li>Mentor and coach junior and mid-level developers, fostering a culture of continuous learning, code quality, and best practices</li><li>Take ownership of end-to-end solution delivery, including requirements gathering, technical design, development, testing, deployment, and post-release support</li><li>Contribute to and maintain comprehensive technical documentation, including solution designs, data models, integration specifications, and development standards to support knowledge sharing and long-term maintainability&nbsp;</li></ul><div><br></div>

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